Heritage Parts Centre Reviews

4.5 Rating 12,360 Reviews

89 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,360 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th April 2024

978

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“ordinata e pagata piu di un mese fa,ancora non l'ho ricevuta in consegna nonostante mi fosse stata garantita la consegna in 2/3 settimane.Non posso finire di montare le minigonne sull'auto in quanto ora l'oggetto sul sito risulta indisponibile.Pero quando ho effettuato l'acquisto era ancora disponibile”

Helpful Report

Posted 1 month ago

Mi dispiace per i problemi che ha incontrato con questo ordine, vedo che i miei colleghi l'hanno aiutata.

Posted 1 month ago

“Faked parts and had to pay return shipping.”

Helpful Report

Posted 1 month ago

Hi Anil I can see that my colleague Max has been in contact with you about this. The part was a genuine part, the supplier no longer stamps their logo on to the pump.

Posted 1 month ago

“Poor service they do not want to help when sending wrong part”

Helpful Report

Posted 1 month ago

Hi there I can see that you submitted a request for information on 26th January and our team answered, we also answered the request to return the item. I am sorry for your experience with this order.

Posted 1 month ago

“I am still waiting for notification of my order being ready for collection I presume its out of stock?”

Helpful Report

Posted 1 month ago

Hi Martin We have emailed you to let you know your order is ready for collection, our system automatically sends confirmation on completion of order but infrequently the emails can go to junk or spam, apologies.

Posted 1 month ago

“unfortunately the part I ordered ( side bolster including fabric golf gti ) was not exactly the same as the original so I could not use it ; I had to order somewhere else the right fabric”

Helpful Report

Posted 1 month ago

Hi Danny I cannot see any messages from you to our team regarding this, please reach out to us via help@heritagepartscentre.com

Posted 1 month ago

“Never received them waited 6 weeks then money refund”

Helpful Report

Posted 1 month ago

Hi Kerr I can see our team have let you know that our supplier couldn't fulfil our stock request on your item, I am sorry for this issue.

Posted 1 month ago

“Product was marked as ”3 available from storage” but instead it was out of stock. Did not recieve any info about this unless I would have asked after weeks waiting. Not even apologie from customer service. When shipped after all now notification nor tracking was provided.”

Helpful Report

Posted 2 months ago

Hi IIkka I am sorry, you placed your order on 29th December when the company was closed for the xmas holiday. We did not re-open until 2nd January and confirmed to your message on 5th January that the item was out of stock when you placed your order. I am sorry that you did not receive tracking information, this is because small value orders on a standard delivery service are not tracked services.

Posted 1 month ago

“Sigo esperando el aforador de combustible o al menos saber dónde está... Cuando lo compre estaba en stock y acto seguido me enviaron un mail comentándome que no había stock y tardaría de 5 a 6 semanas en llegar aun estoy esperando noticias de esa pieza después de haberla pagado....”

Helpful Report

Posted 2 months ago

Lamento su experiencia, veo que mis compañeros ya le han puesto al día con su pedido.

Posted 1 month ago

“Part did not fit, contacted customer services for advice. No reply to my issue , very poor service”

Helpful Report

Posted 2 months ago

Hi Dave Sorry to hear this, I have looked into this and one of my colleagues replied on 5th Feb@13:54 with fitting advice, perhaps your email server thought it was spam? The next communication I can see is your returns request.

Posted 1 month ago

“This was the first time I have tried to use your service and I have still not received my order”

Helpful Report

Posted 2 months ago

Hi Paul I can see that my colleagues dealt with a delivery issue for you, I am sorry for the issue you encountered with this order.

Posted 1 month ago

“The system of only ordering online I find extremely problematic, it was better and much quicker with a call to be honest I will only use heritage again if I am desperate and can not find the parts elsewhere Also some parts out of stock I am still waiting on weeks later really really poor service”

Helpful Report

Posted 2 months ago

Sorry to hear this Kerr, I can see we have already replied to another review and all your enquiries to our help desk in a timely manner.

Posted 1 month ago

“Dont do on line the book was great phone up and talk to some one sorted sorry you have lost a customer”

Helpful Report

Posted 2 months ago

Sorry to hear this Tony. Unfortunately the vast majority of our customers now prefer to order and browse online.

Posted 1 month ago

“The parts totalled $40 and weighed less than 8 ounces and could fit in a very small box. THE SHIPPING WAS $48 for standard shipping. EXTREME RIPOFF. If you order something be sure to check the shipping cost before clicking purchase. Will never order from them again.”

Helpful Report

Posted 2 months ago

Hi there I am sorry to hear this, we cannot see any messages to our help desk about this. Do reach out to us via help@heritagepartscentre.com but all orders from the UK to the USA have a carriage cost that we cannot influence. You are given the option before confirming the order of accepting delivery costs and could have chosen not to, I am sorry but we cannot change the cost of trans-Atlantic supply chains.

Posted 1 month ago

“Part still hasn't arrived and i had free shipping but 2 pieces were sent costing me 40 euros postage”

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Posted 2 months ago

“Molto negativo ho ordinato il materiale il 27/11/23 e ho ricevuto la merce 8/02/24. Sconsiglio vivamente”

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Posted 2 months ago

“AUN NO ME HA LLEGADO ESTA MANGUERA!”

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Posted 2 months ago

“Wrong part sent, ignored emails, I am now out of pocket. Shocking service. Never use this company!”

Helpful Report

Posted 2 months ago

Hi there I am sorry for your experience. I can see that our team replied to all your emails regarding this issue but could have done so in a more timely manner, I am sorry that they could not reply faster. I can see that we have arranged for a return and refund for you so hope that this resolves the issue for you.

Posted 2 months ago

“Not very happy, I made an order in error, I emailed to let you know but two days later it was sent. I paid for next day tracked & it arrived three days later. If you checked your emails there wouldn’t have been any need for you to send in the first place, no refund for postage either. I will not be coming back.”

Helpful Report

Posted 2 months ago

Hi there I am sorry for your experience. You placed your order on 28th December and contact us on 29th December when we were shut for the festive period. Our website and email acknowledgment stated this, as did one of our team when they replied to you on our return to the office on 2nd January and offered you a free return for your mis-ordered product.

Posted 2 months ago

“Badly let down courier. Didn't receive parts twice!!!!!!. Eventually got a refund. Had to buy elsewhere whilst waiting”

Helpful Report

Posted 2 months ago

Hi Tim, we are sorry that the couriers let you down, we did raise a replacement order and try to get that to you before refunding; again we are sorry that DPD got this wrong for you.

Posted 2 months ago

“Both the parts I ordered to short 1 was only 2ft long no where near the right length for a rear bumper insert have returned items for refund no contact made as yet may have to go credit card company to get sorted”

Helpful Report

Posted 3 months ago

Hi Philip Sorry to hear this, I can see that one of my colleagues has replied to your request to return the product on the 2nd January, we have not had a reply. However, as the website item description states, you need two of these items per bumper and you only ordered one for front and one for rear when you needed two for each bumper.

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 12,360 reviews