Heritage Parts Centre Reviews

4.5 Rating 12,176 Reviews
89 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 12,176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Hallo Ich hätte gerne bei der letzten Bestellung die 10% Rabatt für den Newsletter erhalten. Leider war das nicht möglich. Auch bei schriftlicher Nachfrage konnte man mir nicht helfen. Mit freundlichen Grüßen
Helpful Report
Posted 7 months ago
Hallo Bert Es tut mir leid, dass das Problem aufgetreten ist. Wie ich sehe, hat mein Kollege auf unsere Anfrage im März geantwortet und darum gebeten, dass Sie die Pop-up-Seite ausfüllen, um das Newsletter-Abonnementformular auszufüllen, damit Sie den Rabattcode erhalten können. Wenn Sie uns über help@heritagepartscentre.com kontaktieren, werden wir erneut versuchen, Sie durch den Prozess zu führen.
Posted 7 months ago
Nicht zufrieden falsche Ware bekommen
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Posted 7 months ago
Hallo Toni es tut mir leid, das zu hören. Ich kann keine E-Mails von dir an unser Team zu diesem Thema sehen. Wenn du dich über help@heritagepartscentre.com an unser Kundendienstteam wendest, werden wir herausfinden, was passiert ist und eine Lösung für dich finden.
Posted 7 months ago
Hallo Heritage ! dise teile ist bei mir noch nicht angekommen ! bite un Meldung danke
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Posted 7 months ago
Hallo Daritza, Vielen Dank für Ihre Bewertung. Wie ich sehe, hat einer meiner Kollegen Ihnen eine E-Mail bezüglich Ihrer Anfrage geschickt und diese wurde nun gelöst. Bitte teilen Sie uns mit, wenn wir Ihnen sonst noch weiterhelfen können.
Posted 6 months ago
4 weeks have not received item purchased will not use this company again
Helpful Report
Posted 7 months ago
Hi John I am sorry for your experience with this order. I can see that my colleagues have been and are continuing to liaise with Auspost on your behalf to find out what is going on for you. If they cannot find the items we will replace them or refund you.
Posted 7 months ago
Wrong part sent. Ordered a full gasket set, received a single rocker cover gasket. Part no.s were completely different. No care in parts picking or double checking. Wont order from heritage again.
Helpful Report
Posted 7 months ago
Hi Graeme I am very sorry to hear this. I have checked our order history and that indicates full gasket set was sent. I have also checked our coms platforms and cannot see any emails from you regarding this. Please do reach out to us via help@heritagepartscentre.com so we can help you find a solution.
Posted 7 months ago
Didn't receive door mirror as of yet and no confirmation on date of arrival
Helpful Report
Posted 7 months ago
Hi Thomas Sorry to hear this, your order confirmation email would have stated those mirrors were out of stock when you ordered and also should have given you a timeframe for re-stock. We are expecting more stock in the next 2-3 weeks and will send them to you ASAP once they are delivered to us. If you need help in future, or wish to ask about back ordered parts, please do contact us via help@heritagepartscentre.com
Posted 7 months ago
Pedí un kit de manguitos OEM y me mandaron una marca compatible. Muy decepcionado con mi compra, no volveré a comprar más
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Posted 8 months ago
Hola Siento mucho tu experiencia. El kit de manguitos de refrigerante que pidió aparece en nuestro sitio web como marca Heritage Parts Centre, no OEM. No veo ningún correo electrónico de usted preguntando sobre esto, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com para ver si podemos ayudarle más con un reemplazo o devolución y reembolso.
Posted 7 months ago
Le puntine non erano giuste e non mi avete dato la possibilità di sostituzione
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Posted 8 months ago
Ciao Mi dispiace sapere del suo problema. La nostra politica di restituzione della merce è riportata sul nostro sito web, mi dispiace ma dobbiamo avere la merce restituita prima di poter inviare la sostituzione o cercare di rimborsare i clienti.
Posted 7 months ago
I never got my money back even tho the company said I would, and it was so much hassle to get help
Helpful Report
Posted 8 months ago
Hi Kabir Sorry to hear of your dissatisfaction, I have followed up and can see that we refunded you on 7th July for the order placed on 22nd June. Please do contact us via help@heritagepartscentre.com if there is anything further we can do to help.
Posted 7 months ago
Not received it yet Been told middle of August That’s 7 weeks, so decide for yourself
Helpful Report
Posted 8 months ago
Hi Gavin, sorry to hear this. Please email us via help@heritagepartscentre.com so one of our team can tell you when the back ordered part of your order will be ready for delivery.
Posted 7 months ago
Very poor quality of parts,after I sent the parts back you refunded me…I’ve been a vw mechanic for 35 years and the parts now are shocking,please only sell parts that do the job
Helpful Report
Posted 8 months ago
Hi Nick We are very sorry that you received this. Please do get in touch with us via help@heritagepartscentre.com so we can understand how this happened.
Posted 7 months ago
Ordered and paid for drive shaft. Got Beetle repair panels. No communication by phone and automated email system. Very poor experience of customer service.
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Posted 8 months ago
Hi there I can see that there was an order delivery mix up and I do apologize again for that. I can also see that we dealt with this speedily and arranged a replacement and collection within 24 hours of the issue being reported to us. Please rest assured that we do not operate with AI, bots or use automated replies, the customer service team here are humans who reply speedily in business hours and remedy issues for our customers.
Posted 7 months ago
Poorly I ordered an order in early June Haven't got it yet And Now I don't want it Any chance of a Full Refund? Gerard Gill
Helpful Report
Posted 8 months ago
Hi Gerard I am sorry for your experience with this order, I can see that the team were corresponding with you about this and have since processed a refund. Our sincere apologies for the inconvenience.
Posted 7 months ago
Very poor customer service after miss ordered parts
Helpful Report
Posted 8 months ago
Hi Marcus I am sorry to hear you're disappointed. However the product you ordered was clearly displayed as being sold by the metre and our order system would have no reason to question why you only ordered 1 metre when you needed more. My colleagues have attempted to explain and assist you, I am sorry we could not help further.
Posted 8 months ago
I am Waiting for A pieces
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Posted 8 months ago
Hi there I can see that we have replied to your enquiry and resolved this for you.
Posted 7 months ago
we are yet to receive this product which is holding us up in getting the camper van back on the road.
Helpful Report
Posted 8 months ago
Hi Andrew Sorry to hear of your experience, I can see that the part was on long term back order from our suppliers and we have since been in contact and refunded you for this.
Posted 7 months ago
NEVER AGAIN
Helpful Report
Posted 8 months ago
Hi there I am sorry to hear of your dissatisfaction. I have looked at our history of emails taken from your WEBX order number reference and can see that my colleagues have tried their best to help you. Please do reach out to us via help@heritagepartscentre.com to see if we can help further, but I cannot see a reply from you to my colleagues last email to you on 14th June.
Posted 8 months ago
El producto no se ajusta a lo que ustedes anuncian. Espero una devolución
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Posted 8 months ago
Le pedimos disculpas si ha tenido algún problema con su pedido. Envíenos un correo electrónico a help@heritagepartscentre.com para que podamos investigar más a fondo.
Posted 8 months ago
Were not in the box !! Quite disappointed with that one.
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Posted 8 months ago
Hi Francois Sorry to hear this, I cannot see any emails to our help function regarding this, please do reach out to us via help@heriagepartscentre.com so we can help solve this issue for you.
Posted 7 months ago
I sent an email to you right after placing an order and never received a response. I had mistakenly ordered twice when I intended to order once and avoid double shipping costs. Haven’t received order or invoice
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Posted 8 months ago
Hello Jay. Thank you for your feedback. I can see we have responded to your email back in June. Please email us on help@heritagepartscentre.com if you have any further queries
Posted 8 months ago
Heritage Parts Centre is rated 4.5 based on 12,176 reviews