The shop is great but the website is infuriating! writing 'delivered in 14 days' is misleading and very annoying, it seems to mean delivered in 14 days to heritage which could be any time to the customer. I'd much rather deal with a shop that sends all the stuff together and just let me know it's going to be a few weeks or whatever timescale rather than getting my order in dribs and drabs. All that being said however the customer service staff were excellent to deal with and the guy (Josh) found my second order somehow after no tracking was provided. Overall I do recommend Heritage to people, I just tell them to be prepared to wait.