They didn't , it clearly stated that "large panels" where free to my location in delivery section. The small print did state that this could be changed dependant on part . I thought I'd thiugth be ok buying a mk1 lower door repair panel it's not that large is it? . Guess what £8.50 delivery ( my total order was over £35 for claimed "free delivery" ). VW heritage do stock a lot of good stuff but in all my dealings with them I feel they are out to screw me over in some way, luring me in with broken promises of free delivery . It has got to the stage where I shop around others and would even use Werk in Germany, autohaus in Us because their flat rate delivery (to UK) is actually cheaper than heritage . I also go direct to vw for my classic parts.