Heritage parts Great company whom I have used on many Occassion and fantastic products however :- When ordering on the Australian website it is not clear that the goods are travelling from England -and shipping costs are mad. I ordered door waist trims in Al and chrome grille surround at a value of $320 dollars, the postage then came through at $300😳 When contacting VWH I was told it was due to the parts being bulky. I then got the parts delivered free to my brothers house in Surrey and when the waist trims were delivered they were in a slim box 👍with a rigid piece of wood to stop damage👍 Inside another box 3 times the size of the waist trim box. Chrome grille surround still on back order. My brother has re packaged the waist trims in a rigid tube and will re package the grille surround once recieved. He has been quoted ( not sure by which shipper ) 70 pounds to post to me in NSW The website also intimates free shipping for parts value over $300 but I don't know anyone yet from the club scene over here who has managed to get free shipping. There are 1000s of VW enthusiasts and cars in this neck of the woods and I feel VWH could do more to help shipping costs, Often people aren't in a particular hurry for parts what would be the chances of VWH doing bulk orders to say Syd or Melb at reduced costs and then once the cargo lands letting punters know there goods have arrived and organise shipping from there. Really think this is a massive market for you guys that is not being fully tapped as on the club forums there are always comments as per any suppliers in Au as VWH shipping far too expensive, these people would order from your fantastic range if shipping wasn't such a massive cost. You obviously know the market very well that's why the AU website was set up but a bit more work could utilise a lot more sales over here. Not a rant just MHO Dave