While the initial service may seem to be good the website is not user friendly. During my ordering process I made a mistake and ordered a part that I could not use, within hours I tried to cancel the order using the contact method. Because of the long delay in responding (2>3 days) the response I received was basically "bad luck" the order has been processed. A similar response was previously given when I wanted to add a couple more items to an order to save on freight charges. Given this poor service I will now place VW Heritage at the bottom of my list of suppliers.