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Michael Blackford
On what was quite an expensive order HPC managed to get the taxation treatment wrong. You should have collected the GST for my order as the total was under $1000 ($978.34), however, I was told via email that because the value of the order, including GST, was over $1000 HPC cannot collect the GST. This is incorrect as the Australian taxation requirement is based on the value of the goods being under $1000 excluding any taxes. Then on the shipping waybill, the invoice price quoted was the GST inclusive value of $1087.04 meaning that the GST has been calculated on that price plus $225.74 (wow!) transport and insurance, totaling $1312.78 to arrive at GST of $131.27. The invoice value should have been the GST exclusive price of $978.34 that I paid, plus $225.74 T&I, totaling $1204.08 to arrive at a correct GST value of $120.41. I was charged an extra $10.86 GST on top of the GST that I never paid anyway. With the extra unnecessary GST charges plus GST on shipping and then an $88 handling charge, it ended up costing me way more than it should have as a landed cost. I know I agreed that I would accept any extra charges but all the extra charges are a result of your mistakes.
2 years ago
Heritage Parts Centre has a 4.5 average rating from 14,778 reviews