On what was quite an expensive order HPC managed to get the taxation treatment wrong.
You should have collected the GST for my order as the total was under $1000 ($978.34), however, I was told via email that because the value of the order, including GST, was over $1000 HPC cannot collect the GST. This is incorrect as the Australian taxation requirement is based on the value of the goods being under $1000 excluding any taxes.
Then on the shipping waybill, the invoice price quoted was the GST inclusive value of $1087.04 meaning that the GST has been calculated on that price plus $225.74 (wow!) transport and insurance, totaling $1312.78 to arrive at GST of $131.27. The invoice value should have been the GST exclusive price of $978.34 that I paid, plus $225.74 T&I, totaling $1204.08 to arrive at a correct GST value of $120.41. I was charged an extra $10.86 GST on top of the GST that I never paid anyway.
With the extra unnecessary GST charges plus GST on shipping and then an $88 handling charge, it ended up costing me way more than it should have as a landed cost.
I know I agreed that I would accept any extra charges but all the extra charges are a result of your mistakes.
2 years ago
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