Heritage has a huge inventory of hard to find parts for our aging VWs. I have placed a few orders and worked with the negional rep for the USA which have all gone smooth up until my last order. I placed an order for $350 for which I had paid nearly $200 in shipping to recieve. The shipping charge is understandable considering one of the items was oversized. I had been made aware of this charge and the fact that the item causing the high shipping charge was actually on backorder but due in stock in 10 days. I was asked if I wanted to ship the instock items now or all together when the last part arrived. For obvious reasons I opted to wait and ship all together. 10 days went by and I was advised the delay turned into another 2 weeks wait. I again opted to wait and ship everything together. A week or so later my order showed up without the oversized item. I attempted to check in with my rep with no response. After another week or so I reached out to Heritage directly and was told my parts were in stock again but I would have to pay another $120 in shipping to recieve them. I was advised my rep was no longer with the company and even though I had email conversations of what was clearly outlined to be done, I was denied any consideration or compensation towards the additional $120 shipping charges on a $75 part. After many more exchanged emails expressing frustrations I eventually had to cave and pay heavily for their mistake. Will I order from heritage again? Yes, if they are the only company with a part I need and I will again have no choice. Beyond that I will be seeking out other suppliers.