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Heritage Parts Centre Reviews

4.5 Rating 16,897 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
34,809
 Metrics Info
4.5
Based on 16,897 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
Bill
Verified Buyer
“I've ordered a few times from Heritage and emailed them questions. I've been very happy with my experiences with them. Friendly, helpful replies and fast shipping. Keep up the good work.”
Helpful Report
Posted 1 year ago
Richard
Verified Buyer
“The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all”
Helpful Report
Posted 1 year ago
Anonym
Verified Buyer
“Was soll ich bewerten, was ich nicht gekauft habe?”
Helpful Report
Posted 1 year ago
Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.
Posted 1 year ago
Dominique
Verified Buyer
“Tout est ok à la livraison.”
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Posted 1 year ago
Jason
Verified Buyer
“What are you waiting for order your parts now. Best place to get LandRover parts”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good quality, good price, good service. I only wish more Porsche parts were available.”
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Posted 1 year ago
Ian Bell
Verified Reviewer
“Item went to a previous address by mistake maybe 2 months ago. I was advised by support at the time I could change the address with the courier. This wasn’t actually possible. With probably just have to re-order”
Helpful Report
Posted 1 year ago
Phil
Verified Buyer
“Due to the decline of readily available parts from the National parts suppliers,Heritage have become our go to for the few older vehicles we maintain, the parts are always good quality and a rapid delivery service.”
Helpful Report
Posted 1 year ago
Barry
Verified Buyer
“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”
Helpful Report
Posted 1 year ago
Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?
Posted 1 year ago
Gunnar
Verified Buyer
“Great service. Perfect parts. Thank You!”
Helpful Report
Posted 1 year ago
Birgit
Verified Buyer
“Sehr guter Service und schnelle Lieferung.”
Helpful Report
Posted 1 year ago
JAMES W Davenport
Verified Buyer
“All of the parts I have ordered have been excellent!”
Helpful Report
Posted 1 year ago
James Pagella
Verified Buyer
“Great packaging meant the part arrived un-damaged Great work”
Helpful Report
Posted 1 year ago
David Robinson
Verified Buyer
“Bring back the phone lines .”
Helpful Report
Posted 1 year ago
Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.
Posted 1 year ago
Patrick
Verified Buyer
“Very efficient with my order, but could do better with communication, such as a dedicated number to call. I miss going to VW heritage and buying direct from the (now defunct) shop.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”
Helpful Report
Posted 1 year ago
Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.
Posted 1 year ago
Lewis
Verified Buyer
“Excellent service, fast delivery & responsive customer service, thank you!”
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Posted 1 year ago
Andrés Sánchez Orellana
Verified Reviewer
“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”
Helpful Report
Posted 1 year ago
Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.
Posted 1 year ago
Jonathan Mendoza
Verified Buyer
“Excelente servicio lo único que mejoraría sería que colocarán en stock lo que realmente tienen disponible de resto me gusta mucho y seguiré comprando cada vez que pueda”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 16,897 reviews
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