Heritage Parts Centre Reviews

4.5 Rating 16,022 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

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“Well for starters shipping costs me $80. When the parts got to me they looked like they had been stomped on and drowned. One of the parts was not in a bag and looked like it had been used. Now the glass company putting in the windows have busted front and back of my customers original windows and are claiming the rubber seals are to big. My customer is not happy for all the problems and having to pay so much for your product.”

Helpful Report

Posted 12 hours ago

“Sir. I am very disappointed with this quarter panel repair section. I bought this so that I could cut out a small area to repair my 1962 soft top beetle. There were no captive nuts as advertised and the mounting hole (where the captive nut should have been) was in the wrong place. As is often the case, I am drawn to VW Heritage Parts and then end up being unimpressed with the quality of items received. This panel is no exception. A previous order of a chrome horn ring for the same car was also a disappointment. It looked like it had been attacked by an angle grinder. I decided to let that one slide as it was not immediately noticeable but the poor quality was obvious. Charles Oliver Faversham KENT”

Helpful Report

Posted 2 weeks ago

Hi Charles, we are sorry to hear this. Please reach out to our customer service team so they can look into this for you, you can reach them via help@heritagepartscentre.com

Posted 4 days ago

“En mi pedido nº #WEBXE160925000034629 mató un artículo que todavía no he recibido. La entrega por parte de DHL fue deficiente.”

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Posted 2 weeks ago

“One item from the shipping was missing. The box arrived damaged. UPS doesn’t allow paying for the duties if the shipper does not state clearly that the expenses are in charge of the buyer”

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Posted 3 weeks ago

“Sneaky...I made my order with no mention of additional freight charges. The steering wheel was under $300. It is beautiful and well made. The shipper wouldn't deliver unless i paid an extra $230!! Heritage should have mentioned that at the time of purchase instead of leaving it as a surprise. No recourse...I had already paid them... and no customer support. Buyer beware!”

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Posted 3 weeks ago

“Well, if I had the parts it would be a lot better ! ordered 4 days ago and not heard a thing even after chasing it. Very disapointing”

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Posted 3 weeks ago

“Whilst the service from Heritage parts was good, the part supplied was not. The feed pipe did not have an expanded section at the bottom to accomadate the different diameter of the union it was supposed to meet up with. This was exacerbated by the pipe being about 25mm too short to enable it to fit over the union without being stretched uncomfortably.”

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Posted 1 month ago

“Extremely disappointed there is no longer a phone line available.”

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Posted 1 month ago

“great updates saying on its way ,but still not recieved yet ,keeps geeting dhl its at the warehouse ? and wont be soon ,not sure who to blame yet ? until we see it”

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Posted 1 month ago

“Ware wurde entsprechend der Angabe im Web mit einer Lieferzeit von 1 bis 2 Tagen bestellt. Es gab keinerlei Infos, dass dies wohl nicht möglich sei. Erst auf Nachfrage nach 2 Wochen kam dann die Mitteilung:“Nun haben sie sich nicht so, dauert noch mal 2 Wochen“. Ware ist wie beschrieben.”

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Posted 2 months ago

“The shipment 4 **** The part did not fit 1* , hat refit the original part again…!”

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Posted 2 months ago

“Not received yet”

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Posted 2 months ago

“Ordered some parts on a next day delivery sadly missing parts and then broken parts 23 emails later and nearly 2 weeks before it being sorted the guys never quibbled on anything but it took way too long to sort out”

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Posted 2 months ago

“Still waiting for my order”

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Posted 2 months ago

“Sent from the UK depot instead of the Ezu depot so now I am having to send multiple emails to try and obtain the parcel from customs. Plus there is now duty which I have been told I will be refunded for but this is delaying my van build. I have a ferry booked 1st October and still have please of work to do on the van which I can not do until I get the carpet. Usually Heritage are brilliant this time the experience has not been good. I am still waiting for the carpet”

Helpful Report

Posted 2 months ago

Hi Charmaine, I can only apologize for the dispatch error. I can see that the team have dealt with this for you.

Posted 2 months ago

“No responses from queries on remaining part from an order.”

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Posted 2 months ago

“didn't tell me where you got the part from till AFTER I purchased it. Had to pay an additional tariff of 51.1 %. Never would have purchased it from you. Ebay had one from the USA”

Helpful Report

Posted 2 months ago

“Still waiting for almost a month for your team to correct a mistake about not sending my AC Condenser with my order. Still had to pay import fee's for the whole order as at customs was claimed for both my radiator and condenser, though only received radiator.”

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Posted 2 months ago

“I'll order in the USA next time. Your website did not say there were tariffs. So I overpaid for items that I could have purchased in the USA.”

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Posted 2 months ago

“Lieferzeiten sind unterirdisch!”

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Posted 3 months ago

Es tut uns leid, dies zu hören, aber seien Sie versichert, dass wir unsere Lieferpartner ständig überprüfen, um den bestmöglichen Service zu bieten.

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 16,022 reviews