Heritage Parts Centre Reviews

4.5 Rating 15,013 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Nog steeds niets ontvangen”

Helpful Report

Posted 2 weeks ago

“After phoning in for advice on which part number I needed, it was still wrong. No blame laid as it's a tricky business! I had driven an hour to get there only to find out you have closed the shop! Sat in the carpark and arranged the click and collect on my phone, then waited an hour for the processing rushed through by a kind staff member. As it's only click and collect now, you are not normally allowed to return parts if they are incorrect! (What numb nut came up with that idea?) But luckily for me a quick thinking member of staff managed to sort it out for me there and then and saved the day! Why did you ever close the shop?! You are VW Heritage. Have you no pride in what you do anymore?? Why does business always have to be a race to the bottom these days! It's pathetic.”

Helpful Report

Posted 1 week ago

“Purchased door handles do not work to lock the car. Opening the door is fine with the handles, but the locking mechanism in the handle does NOT reach the mechanism in the door so you are unable to lock it.”

Helpful Report

Posted 4 days ago

“Parts ordered showed in stock online, but after payment and delivery notice shows parts out of stock and no information provided on delivery timelines.”

Helpful Report

Posted 1 week ago

“Ordering is easy and efficient. Returns is not so easy, need to put in your account number which does not appear to be visible on web site when signed in or any invoices?? Of course you could try to call but they have tech support who finish at midday and no other obvious number to call. Such a shame for what was a great company to deal with.”

Helpful Report

Posted 1 week ago

“I was very pleaseed with the parts I ordered once they were delivered. My low score is driven by poor delivery timescales. My original order was never delivered and only after several requests to find out when it was going to be delivered was a new order issued and delivered very quickly.”

Helpful Report

Posted 1 week ago

“The rev counter didnt come with any instructions on wiring it up, for £150+ it feels cheap, and as for the speedo cable, once fitted, that didnt get to the end of the road when the end of the cable on the wheel end, just came off, the cable is ok and the square drive end is ok, it just slid off, it wasnt even attached to the cable. I know you have to trade with what ever parts you can source but come on, this isnt funny anymore.”

Helpful Report

Posted 1 week ago

“Ordered on a Wednesday paid extra for next day delivery not received until 6pm on Friday lost 4 days getting repair done. Sent email no answer?”

Helpful Report

Posted 1 month ago

“Non so ancora se è stato spedito”

Helpful Report

Posted 3 weeks ago

“Lieferung nicht vollständig und noch immer nicht da”

Helpful Report

Posted 1 month ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

Helpful Report

Posted 1 month ago

“Habe Verdunklungsmatten für meinen VW Bus bestellt, auf der Webseite wird mit man 5€ Rabatt gelockt, wenn man den Newsletter abonniert. Leider konnte ich den Gutschein beim bezahlen aber nicht einlösen. Außerdem wurden mir sogar 5€ Expressgebühren draufgeschlagen…Bei Nachfrage hieß es nur, dass anders keine Bestellung nach Deutschland möglich wäre. Schon sehr unbefriedigend.”

Helpful Report

Posted 1 month ago

“Versand dauert viel zu lange.”

Helpful Report

Posted 1 month ago

“Was ich sollte bewerten wenn noch nicht bekommen”

Helpful Report

Posted 2 months ago

“I did not receive parts as i have placed order in when it was available”

Helpful Report

Posted 1 month ago

“Sendung war nicht vollständig, dann wurde das Produkt verschickt und war wieder nicht vollständig. Die Anzahl stimmte nicht, es wurde zu wenig geliefert.”

Helpful Report

Posted 1 month ago

“Long delivery ( almost 2 months) and still not got all parts”

Helpful Report

Posted 1 month ago

“Buenas tardes .Cuando he mirado la disponibilidad del regulador de presión de combustible y el filtro aparecía que estaban en stock . Yea haber hecho el pago recibo la notificación de que alguno de los productos no está en stock por lo que habrá una demora en lla entrega . Confirmen por favor si es así . Además tampoco se me ha ofrecido ningún código descuento ni siquiera por registrarme . Saludos !”

Helpful Report

Posted 1 month ago

“I placed an order and after I paid for the invoice, I realized I made a mistake Instead of purchasing 10 clips I selected 1 clip I straight away sent email explaining everything and asked if they could invoice me for 9 more clips so they could send them iwith the remainer of the other purchase . I received email saying that it was to late as the have collected my first purchase . I problem I have is I sent the with in 3 minutes of paying for the first purchase and there was no way that they could have fulfilled my 10 items in that short time Mind you that I received 2 days later informing me that they were shipping my items then not happy at all”

Helpful Report

Posted 1 month ago

“The part was not the correct fit - the connections are marginally too large and so you have to use a lot of force to get it to go in place. Wholes for the bolts are also cut in the wrong place - had to be bent to fit the front one and the rear didn't align at all.”

Helpful Report

Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 15,013 reviews