Heritage Parts Centre Reviews

4.5 Rating 15,672 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th August 2025

1195

Anonymous

Anonymous // 01/01/2019

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“Ware wurde entsprechend der Angabe im Web mit einer Lieferzeit von 1 bis 2 Tagen bestellt. Es gab keinerlei Infos, dass dies wohl nicht möglich sei. Erst auf Nachfrage nach 2 Wochen kam dann die Mitteilung:“Nun haben sie sich nicht so, dauert noch mal 2 Wochen“. Ware ist wie beschrieben.”

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Posted 1 week ago

“The shipment 4 **** The part did not fit 1* , hat refit the original part again…!”

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Posted 2 weeks ago

“Not received yet”

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Posted 2 weeks ago

“Ordered some parts on a next day delivery sadly missing parts and then broken parts 23 emails later and nearly 2 weeks before it being sorted the guys never quibbled on anything but it took way too long to sort out”

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Posted 2 weeks ago

“Still waiting for my order”

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Posted 3 weeks ago

“Sent from the UK depot instead of the Ezu depot so now I am having to send multiple emails to try and obtain the parcel from customs. Plus there is now duty which I have been told I will be refunded for but this is delaying my van build. I have a ferry booked 1st October and still have please of work to do on the van which I can not do until I get the carpet. Usually Heritage are brilliant this time the experience has not been good. I am still waiting for the carpet”

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Posted 1 month ago

Hi Charmaine, I can only apologize for the dispatch error. I can see that the team have dealt with this for you.

Posted 3 weeks ago

“No responses from queries on remaining part from an order.”

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Posted 3 weeks ago

“didn't tell me where you got the part from till AFTER I purchased it. Had to pay an additional tariff of 51.1 %. Never would have purchased it from you. Ebay had one from the USA”

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Posted 3 weeks ago

“Still waiting for almost a month for your team to correct a mistake about not sending my AC Condenser with my order. Still had to pay import fee's for the whole order as at customs was claimed for both my radiator and condenser, though only received radiator.”

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Posted 4 weeks ago

“I'll order in the USA next time. Your website did not say there were tariffs. So I overpaid for items that I could have purchased in the USA.”

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Posted 1 month ago

“Lieferzeiten sind unterirdisch!”

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Posted 1 month ago

Es tut uns leid, dies zu hören, aber seien Sie versichert, dass wir unsere Lieferpartner ständig überprüfen, um den bestmöglichen Service zu bieten.

Posted 1 month ago

“This was on track for a 5 star review--selection, quality, price, speed--but it got ambushed by the US tariff situation. So you ask, how is a US imposed tariff a Heritage Parts Centre problem? The country of origin is not clearly identified in the Heritage web listings. So points-off to Heritage in this new world of Global Trade Wreckage by US MAGA/Trump. My $62.75 USD order was charged $94.48 by UPS and their 'Customs Broker'. (This in addition to the $53.24 shipping to get it here.) I will not be paying this 'Customs charge' so I will likely never see these parts and $116 order total is down the drain. Yes, I should have inquired as to the country of origin, but I (stupidly) took it on faith that parts from a German company (Hella) and a German aftermarket supplier (Forst) would at least be EU or UK origin and subject to the de-minimis exemption. Turns out the Forst parts (the bulk of the cost) were Chinese, for which Trump in his China grievance removed de-minimis. My advice to Heritage: Put the country of origin on your listings--and tariff warnings in big red letters--or else shut down service to USA customers until the US gets its head out of the sand (or wherever it is currently stuck). It will preserve your dignity--and spare our frustration.”

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Posted 1 month ago

Hi there, thank you for the feedback here. We are working with both our web team and suppliers so we can make the country of origin clearer for our US customers. We are sorry for this situation.

Posted 1 month ago

“Buongiorno, ho ricevuto i ricambi, ma con grande rammarico non gli ho potuti utilizzare perchè non erano quelli giusti, perchè sul sito sono riportate informazioni sbagliate, in cui si dichiara che sono utilizzabili per diversi tipi di Golf compresa quella di mia proprietà che è una Golf Cabrio Karmann di novembre 1989. Purtroppo non sono utilizzabili e aggiungo vi suggerisco di utilizzare altro corriere che non sia DHL. Ho speso quasi 50€.e non so cosa fare di questiricambi. Vi saluto cordialmente. Gianfranco ADAMO.”

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Posted 1 month ago

Siamo spiacenti di sentire questo problema, ma la invitiamo a contattare il nostro servizio clienti tramite help@heritagepartscentre.com in modo che possano esaminare la questione per lei.

Posted 1 month ago

“Cheap Clips , does not fit in 6mm holes”

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Posted 1 month ago

Thank you for letting us know about this, we have passed this to our product team - they are repro versions of the original so our team are investigating.

Posted 1 month ago

“First of all, there should an information, that thermo mats can not be used instant after unboxing because of its smell- metallic and disgusting. Not sure is it health inactive. It need to be well aired out before use. Secondly had permanent problems with suction cups espacially rear window. Side windows as well. Didn't know the reason and it was very annoying. It is hard to say about quality after one (4 days long) use, but it seems to be quite good. Sorry to say that, but at this moment only two stars rate from me. I hope it geting better in the future. Greetings.”

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Posted 1 month ago

Hi Marcin, we are sorry to hear this. We have passed this feedback to our product team.

Posted 1 month ago

“Die Saugnäpfe sind zu weit weg vom Rand, so dass immernoch die Sonne rein scheint und eine Öse ist schon beim ersten Gebrauch ausgerissen. Ich hätte mir die Qualität besser vorgestellt, für diesen Preis”

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Posted 1 month ago

Es tut uns leid, dies zu hören. Wir haben dieses Feedback an unser Produktteam weitergeleitet, damit es sich für Sie darum kümmern kann.

Posted 1 month ago

“Nog steeds niets ontvangen”

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Posted 3 months ago

“After phoning in for advice on which part number I needed, it was still wrong. No blame laid as it's a tricky business! I had driven an hour to get there only to find out you have closed the shop! Sat in the carpark and arranged the click and collect on my phone, then waited an hour for the processing rushed through by a kind staff member. As it's only click and collect now, you are not normally allowed to return parts if they are incorrect! (What numb nut came up with that idea?) But luckily for me a quick thinking member of staff managed to sort it out for me there and then and saved the day! Why did you ever close the shop?! You are VW Heritage. Have you no pride in what you do anymore?? Why does business always have to be a race to the bottom these days! It's pathetic.”

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Posted 2 months ago

HI Dominic, thank you for your review and we're glad our team where able to help you on the day. Our shop has been closed for over four years now: but we do offer online or phone assistance for part selection and click and collect for orders at our warehouse. We took the tough decision to close the shop post-covid when demand for shop facilities from our customers took a downturn.

Posted 1 month ago

“Purchased door handles do not work to lock the car. Opening the door is fine with the handles, but the locking mechanism in the handle does NOT reach the mechanism in the door so you are unable to lock it.”

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Posted 2 months ago

Hi there, please reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 1 month ago

“Parts ordered showed in stock online, but after payment and delivery notice shows parts out of stock and no information provided on delivery timelines.”

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Posted 2 months ago

Hi David, sorry to hear this. We have looked into your order and apologise for any confusion, we do still list put of stock products as available to buy on our website so that customers can be assured that however long the lead time, the part will be sent to them as soon as it is back in stock.

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 15,672 reviews