Heritage Parts Centre Reviews

4.5 Rating 12,455 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,455 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

981

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“Since they closed their shop and only contact is by email it's an absolute rubbish outfit in my opinion and many others too. You're better off ordering from autodoc in Germany.”

Helpful Report

Posted 1 day ago

Hi there, the decision to close the shop was a hard one, but taken due to lack of demand post-covid. Also the decision to be online only was a result of customer feedback on telephone waiting times, and we've found our team get to more customers faster via email. Most competitors, Autodoc included, offer online only assistance.

Posted 1 day ago

“Job takes twice as long because correspondance is all done via emails you can no longer talk to someone so they say we aim to get back to you within 24 hours, GREAT, NOT REALLY, got a problem talk to someone NO CHANCE. Is this really the way forward.????? Just seen the 2nd question further on How did you communicate with the company ha ha the only way you can.”

Helpful Report

Posted 1 week ago

Hi there, thanks for the feedback. We do take these reviews seriously, and the reason for turning phone lines off was because of consistent customer feedback about telephone waiting times and the cost implications of that. Since the move to email contact our operatives have been able to deal with more customers in a speedier manner.

Posted 1 day ago

“Okay prices, but my j-pipes and performance exhaust had very bad fitting, spent alot af time and changes to make it fit.”

Helpful Report

Posted 1 week ago

Hi Max, do reach out to our team of experts who can advise on fitting in future. If you email us via help@heritagepartscentre.com one of the team will help you through the process.

Posted 1 day ago

“Molto lenti nella consegna Prodotto ordinato più di 10 gg. Nn ancora ricevuto”

Helpful Report

Posted 1 week ago

Ciao a tutti vedo che il suo ordine è stato effettuato il 18.3.24 e spedito da noi il 19.3.24. Vedo anche che è stato consegnato da DHL il 22.3.24, abbiamo la conferma della spedizione qui. La preghiamo di contattarci tramite help@heritagepartscentre.com se non ha ricevuto il suo ordine.

Posted 1 day ago

“schlechte Kommunikation lange Lieferzeit”

Helpful Report

Posted 1 week ago

Es tut uns leid, das zu hören. Wir arbeiten immer an den Lagerbeständen und manchmal müssen wir auf Lieferanten warten.

Posted 1 day ago

“of course id buy from the heritage centre again, but with caution, I followed advice from one of your staff members recently paid a large price for an item that was wrong, only finding out during the complex fitting, it took ten weeks to arrive as warned, but the communications to tell me it was in was woefull. next time I'll shop with you with more caution and less trust.”

Helpful Report

Posted 1 week ago

Hi David Sorry to hear this. Do reach out to our CS team pre-purchase via help@heritagepartscentre.com if you are in doubt about lead times in future. However, I will say that stock arrival dates can and do change due to supply chain issues; we always strive to give accurate information but these dates can move due to circumstances beyond our control.

Posted 1 day ago

“It has been impossible to communicate with someone in real time. Why dont you publish your telepnoe number on your website or emails? The time it has taken your warehouse to ship the item was excessive and trying to get help with a claim to Royal Mail after my item was sitting with them for almost 10 days was useless. Honestly its a shame that your customer and handling services arent better...”

Helpful Report

Posted 1 week ago

Hi Jaled, sorry to hear this. We are unable to influence Royal Mail waiting times but we have fed this back to our warehouse staff and will do better next time. Real time communication is difficult when you operate a UK based team and are dealing with customers in multiple time zones, so for reasons of time and speed we operate online only.

Posted 1 day ago

“Parts were a very poor fit. I had to take to the mudflaps with an angle grinder to make them fit.”

Helpful Report

Posted 2 weeks ago

Hi Chris, sorry to hear this. I have passed this on to our product team. In future do contact us about fitment issues and one of our team can advise you as to best way forward.

Posted 1 day ago

“Item went to a previous address by mistake maybe 2 months ago. I was advised by support at the time I could change the address with the courier. This wasn’t actually possible. With probably just have to re-order”

Helpful Report

Posted 2 weeks ago

“Unable to see anyone at Shoreham-canno just buy over counter.Parts have become very expensive”

Helpful Report

Posted 2 weeks ago

“Order Buggy seats noted as back order 1 week. Waiting for 3 weeks. Then ask whats happend to my order. Lady told me the seats will be back the another next week. Waitng another 10 days then ask again nicely. Someone else told me that seats will not be in stock in another 2 weeks or more. Ask and waiting for money refund. I lost one monts to finish the customer car. Wish I know that sooner. Placed my new order in local store. Sorry....”

Helpful Report

Posted 2 weeks ago

“2 x Long delivery time, missing items, damaged items and so on...”

Helpful Report

Posted 2 weeks ago

“No phone line makes things very difficult. A potential 2 minute phone conversation can take hours/days to resolve by email. I found your technical expertise to be lacking when I needed it. Questions not answered fully, and this wasted a lot of my time and money. I will only buy from you when I can’t find what I’m looking for anywhere else.”

Helpful Report

Posted 3 weeks ago

“Wrong item ordered. It’s so difficult now that there is no telephone support and so many items which could be correct for the vehicle. Have to order and then send it back rather than a quick phone call, which is extremely bad for the environment. I’ve found the on-line support timelines don’t work for me. I actually can never be bothered sending items back so I waste so much money shopping here now. It’s such a shame as the telephone support in the past was fantastic. 😟”

Helpful Report

Posted 1 month ago

“Das gelieferte Teil Passt nicht”

Helpful Report

Posted 1 month ago

“Loads of parts out of stock or on order, didn’t used to be like this, very disappointing”

Helpful Report

Posted 1 month ago

“I purchased an alternator for my 74 VW Westphalia 1.8L engine. The online description said it was for Bay Window Buses - all years. It did NOT say it was only for the 1600cc engine. The "real" problem comes from the fact it will cost me the price of the part to ship it back to you. That makes you a "risk" to do business with. This is different than my experience with Just Kampers who have a USA operation. If you had provided "accurate" information, then I would understand - but I relied on your webpage information and now am stuck with an alternator I cannot use. I have since found a "used" alternator and when it fails - I will simply rebuild it. Ernest Artiz. eartiz@msn.com.”

Helpful Report

Posted 1 month ago

Hi Ernest, thank you for your feedback. I have passed this to our product team to check listings, but all our web descriptions usually include the year, model and CC of vehicle the item should fit. If you have any doubts about parts before purchase, you can always email our team of experts for their advice pre-purchase via help@heritagepartscentre.com

Posted 2 days ago

“It’s shocking that you can’t speak to anyone for help with ordering part so now look elsewhere first”

Helpful Report

Posted 2 months ago

Hi Chris, you can speak to one of our team via email in working hours Monday to Friday via help@heritagepartscentre.com - we advise hundreds of customers online regarding the correct parts to order on a daily basis.

Posted 1 month ago

“Just received a bag of seals none of which were identified by either part number or location and the postage charge was an absolute rip off. £15 for a tiny jiffy bag which would only cost rew quid with royal mail. Not impressed.”

Helpful Report

Posted 2 months ago

Hi Paul, I can't see any contact from you to us regarding this issue in any of our coms channels. Please reach out to us via help@heritagepartscentre.com and one of the team can explain our carriage costs.

Posted 2 days ago

“The only problem is that I'm still waiting for the parcel.”

Helpful Report

Posted 2 months ago

Hi Ian, I am sorry that there were delivery issues with your order. I can see the team have helped you and refunded you now.

Posted 2 days ago

Heritage Parts Centre is rated 4.5 based on 12,455 reviews