Heritage Parts Centre Reviews

4.5 Rating 14,655 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“I did not receive parts as i have placed order in when it was available”

Helpful Report

Posted 6 days ago

“Sendung war nicht vollständig, dann wurde das Produkt verschickt und war wieder nicht vollständig. Die Anzahl stimmte nicht, es wurde zu wenig geliefert.”

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Posted 1 week ago

“Long delivery ( almost 2 months) and still not got all parts”

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Posted 1 week ago

“Buenas tardes .Cuando he mirado la disponibilidad del regulador de presión de combustible y el filtro aparecía que estaban en stock . Yea haber hecho el pago recibo la notificación de que alguno de los productos no está en stock por lo que habrá una demora en lla entrega . Confirmen por favor si es así . Además tampoco se me ha ofrecido ningún código descuento ni siquiera por registrarme . Saludos !”

Helpful Report

Posted 1 week ago

“I placed an order and after I paid for the invoice, I realized I made a mistake Instead of purchasing 10 clips I selected 1 clip I straight away sent email explaining everything and asked if they could invoice me for 9 more clips so they could send them iwith the remainer of the other purchase . I received email saying that it was to late as the have collected my first purchase . I problem I have is I sent the with in 3 minutes of paying for the first purchase and there was no way that they could have fulfilled my 10 items in that short time Mind you that I received 2 days later informing me that they were shipping my items then not happy at all”

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Posted 2 weeks ago

“The part was not the correct fit - the connections are marginally too large and so you have to use a lot of force to get it to go in place. Wholes for the bolts are also cut in the wrong place - had to be bent to fit the front one and the rear didn't align at all.”

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Posted 2 weeks ago

“Was ich sollte bewerten wenn noch nicht bekommen”

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Posted 2 weeks ago

“Kotflügel kam beschädigt an und hätte viel Schreiberei bis sie sich erbarmten einen Rabatt dafür zu geben. Unverschämt sowas überhaupt zu versenden.”

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Posted 1 month ago

Es tut uns leid, von Ihren Erfahrungen zu hören, aber wir sind froh, dass unser Team Ihnen helfen konnte.

Posted 3 weeks ago

“Misrepresenting on the website in stock items. In this day and age your accounting system should be reporting accurately so that your website tells your customers accurately what is in stock. I was told that it must have been lag between the sale of the last item and my trying to purchase one. Most of these items are NOS new old stock. They continued to tell me more parts were on order but couldn’t tell me when or verify that there would be a refill. I highly doubt they are making any more 20+ year old door sill plates so I chose to look elsewhere. Be aware you’re not necessarily seeing actual inventory on their website.”

Helpful Report

Posted 1 month ago

Hi Josh, thank you for your order and feedback. I have reviewed the email trail regarding this order and we did give you the re-stock date for the items you required. I can also assure you that our stock inventory is correctly displayed on the website. However, in this case, when stock levels are very low or there is only one item left in stock other customers can place orders at the same time or very near to your order time and the last item of stock will be allocated to another order as it was minutes or seconds before yours was placed. Being a worldwide e-commerce business operating in many time zones where customers place orders 24-7 this can occasionally happen. We are sorry for your experience.

Posted 1 month ago

“Hi. I am helping a friend do up a 1972 Type 3. I purchased the door lock and ignition set but all I could use out of it were the key barrels from the door handles as they were not compactible with the existing door handles. The internals of the new handles didnt even touch the plate that opens the door.”

Helpful Report

Posted 1 month ago

Hi Siva, I can see that you have been emailing our team via help@heritagepartscentre.com, that is the best place to gain advice and help in resolving your issue.

Posted 1 month ago

“I keep getting un-asked for mailshots asking me to write a review! It's a bit annoying. I haven't done so as of yet, but, considering is getting to the stage where it feels like MARKETING HARASSMENT & PESTERING, here's my review.. of the wind deflectors was damaged.. I'm also a bit baffled, the cabin carpet I ordered, I cannot understand for the life of me why it was folded twice and was left a serious indentation in the middle of it?? Surely anyone with a little bit of common sense would have just rolled it up and put it into a box. It's a shame because I spend in the region of €120,000 a year on upgrades and parts for Transporters. It's all about the money these days and nothing else.”

Helpful Report

Posted 1 month ago

Hi Joe, sorry to hear this. Do please reach our to our customer service team via help@heritagepartscentre.com so they might look into this for you. I can see emails from you regarding the delivery but none regarding the issues post-delivery.

Posted 1 month ago

“I inquired about the availability of a small part which was listed as "special order". I was assured that the part was available. I did not want to pay nearly $30 for international shipping for a $4 part, so I found a bunch of other parts to order which I did not really need, but figured I woudl likely use on my project. I was told the order woudl ship once the special order part was recieved. A week or so later I was told my order shipped because the speical order part was no longer available. This was disappointing. I should have been asked if I still wanted the rest of my order befor shipping short.”

Helpful Report

Posted 1 month ago

Hi Michael, we are sorry to hear this. We will feed this back to the team, they usually assume that customers would like the remainder of their order when an item becomes no longer available from our suppliers.

Posted 1 month ago

“You would have received the highest rating if the delivery had been faster”

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Posted 2 months ago

Hi Jonas Sorry to hear that our delivery partners have not fulfilled your expectations here. We do regularly review our delivery partners and will feed this back to our operations team.

Posted 1 month ago

“Due articoli non sono adatti al modello di auto descritto.”

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Posted 2 months ago

Siamo spiacenti di sentire la sua insoddisfazione. Vedo che il nostro team ha accettato la restituzione del prodotto e l'ha rimborsato. Se ha un feedback più specifico sul motivo per cui il prodotto non è stato di suo gradimento, ci contatti tramite help@heritagepartscentre.com.

Posted 1 month ago

“Muy complicado a la hora de hacer una devolución ,problemas al comunicarte en el mismo idioma”

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Posted 2 months ago

Lamentamos las dificultades de comunicación. Se lo comunicaremos a nuestro equipo de atención al cliente.

Posted 1 month ago

“Why is it free shipping to USA and not Canada? I love your products and selection, but shipping is a major downside.”

Helpful Report

Posted 3 months ago

Hi John, I appreciate your feedback. I understand how frustrating shipping costs can be, especially when comparing to the USA. Unfortunately, there are number of factors that mean shipping to Canada is more expensive than to the US. We're continually working to improve our services, including shipping for our Canadian customers. Thank you for your support of our products, and we hope to serve you better in the future!

Posted 2 months ago

“Used to be a good company, and this would have been a 5 star rating - but even though I have been using VW Heritage for a long time - I've recently been BOMBARDED by really, really long adverts for Heritage Parts Centre across a number of different apps and websites, ads that interrupt my free time, my enjoyment or my work. Sometimes to the points where - with limited signal - I can load the advert but nothing else. The adverts are unnecessarily long, ill placed, ill advised, and are making me reconsider whether I use Heritage in the future or find another supplier. Very annoying from someone who has been a customer for over 20 years. Work with an ad agency that is less intrusive, or risk losing customers. Simple.”

Helpful Report

Posted 3 months ago

Hi Gareth Thank you very much for being a long standing and loyal customer for so long! We appreciate your feedback and we have taken this to our web team so they can consider it and approach it to ensure we are not bombarding customers unnecessarily.

Posted 2 months ago

“Disappointed in quality of some of the parts received. Not having someone on the phone for help puts me off ordering parts. Ordered a wiper motor, wrong part send out. Now stuck with a £250 part that's no use to me.”

Helpful Report

Posted 3 months ago

Please note that we now operate a technical helpline, available to customers wishing to check a part before ordering online. This is operational between 9-1pm each day (UK Time) by calling +44 1273 444000. Our technical team are unable to advise on order progress, take an order or payment by the telephone or process returns. Please still do this via the website, and use the Chat facility if required. Details of our Returns process can be found here: https://www.heritagepartscentre.com/uk/returns

Posted 3 months ago

“Parts arrived, fitted and fell apart first turn! Engine oil cap - managed to remove, eventually. Went to breakers for a genuine….genuine part.”

Helpful Report

Posted 4 months ago

Hi Daniel, I'm really sorry to hear about your experience with this part. It's frustrating when things don’t meet expectations. Our goal is to provide quality items, so we appreciate your feedback. Please reach out to our customer service team at help@heritagepartscentre.com so we can help to resolve this issue.

Posted 2 months ago

“Impossible to speak to someone with my query about a part and the FAQ’s were inappropriate. When the park arrived it was not as per the original part fitted to the car in that the size of the fixing was smaller and less strong therefore.”

Helpful Report

Posted 4 months ago

Hi John, sorry to hear this. I can see our team were in contact with you about two different enquiries for parts and we did not have the correct version of the crankshaft bolt in stock.

Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 14,655 reviews