Heritage Parts Centre Reviews

4.5 Rating 12,502 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd May 2024

990

Anonymous

Anonymous // 01/01/2019

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inglese

“I was given a discount code for being a new customer,entered the code on the first purchase to then discover the code didn't work. I queried this with "customer services",but never got a reply. I doubt I'll be using this company in future.”

Helpful Report

Posted 8 months ago

“No puedo opinar sigo sin recibir el producto”

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Posted 8 months ago

Hola Juan, Gracias por tus comentarios. Si todavía está esperando recibir su pedido, contáctenos en help@heritagepartscentre.com

Posted 7 months ago

“Wrong part was sent after I contacted Heritage to check Unfortunately you can no longer call anyone On-line only Not good at all Very disappointed with what used to be 1st class service How do I get a refund please? Hunan contact please?????”

Helpful Report

Posted 8 months ago

Hi Jonathan I am sorry to hear of your experience, I can see one of my colleagues has given you details on how make a return for refund.

Posted 7 months ago

“Given a choice I wouldn’t use Heritage, no one has a clue on Aircooled stuff, you can’t speak to anyone on the phone and you seem to have cornered the market on parts which are usually out of stock or poor quality.”

Helpful Report

Posted 8 months ago

Hi Lee Sorry to hear of your disappointment, we are always striving to find more suppliers on the air cooled side of the business. I'm sure you can appreciate that suppliers and manufacturers of these parts are fast becoming few and far between, but rest assured we are constantly working on finding more suppliers so we can keep stock levels up. Our tech team are always happy to help and we have several air cooled enthusiasts ready to help you with any questions in business hours Monday to Friday.

Posted 7 months ago

“Products delivered correctly. Unfortunately, there was no communication about when the delivery would be made and subsequent enquiries were answered after the delivery had been made. Technical support is also very poor with questions going unanswered. For classic VW products, choice of suppliers is very limited so you have to accept that poor customer service will be part of dealing with Heritage Parts”

Helpful Report

Posted 8 months ago

Hi Andrew Thank you for your feedback, as part of our ongoing quest to improve our customer coms and customer journey I have looked into this for you. I cannot see any emails regarding any technical questions regarding the order and you enquired as to a delivery estimate on the day that delivery occurred which we answered after following up with the courier. Your order was delivered in the standard delivery timeframe. Please do feedback with the issues you've encountered as to technical questions via help@heritagepartscentre.com, as I said I cannot see any email traffic under this email address but there may be some emails for me to review and help resolve if you used a different email account for these questions?

Posted 8 months ago

“Received on item right away. Waiting for a month now on the second item. Hope it comes soon.”

Helpful Report

Posted 8 months ago

Hi there I can see that my colleague previously advised you about the lead time on this item, I am happy to say that is is now back on stock and will be dispatched to you in the next 24-48 hours.

Posted 8 months ago

“Buenos días El día 6 de julio hice un pedido de 3 productos: 911-006-504-01, 901-006-505-01, 901-006-503-00. Solo he recibido el producto 901-006-503-00. Todavía no he recibido los otros dos productos.”

Helpful Report

Posted 8 months ago

Hola Disculpe, pero los artículos que menciona estaban agotados en el momento de realizar el pedido, lo que debería haberse indicado en la confirmación del pedido. Ahora ya están disponibles y se le enviarán en las próximas 48 horas.

Posted 8 months ago

“Viel zu teuer, doch leider keine Alternative. Das ist Marktwirtschfaft. 🤪”

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Posted 9 months ago

Hallo zusammen es tut mir leid zu hören, dass der Preis nicht zu Ihrer Zufriedenheit war. Seien Sie versichert, dass wir ständig auf der Suche nach neuen Lieferanten für Teile sind, die gute Qualität zu einem wettbewerbsfähigen Preis garantieren. Unser oberstes Ziel ist es, unseren Kunden immer die qualitativ besten Teile zu liefern, die lange halten werden.

Posted 8 months ago

“Even though I supplied my reg no the thermostat sent was the wrong one.”

Helpful Report

Posted 9 months ago

Hi Chris Sorry about this issue. I can see the last email from you was asking if the Rear Quarter Corner Repair panel would fit your vehicle back in 2021, but no questions since about a thermostat. Please get in contact with us via help@heritagepartscentre.com if you need any further advice.

Posted 8 months ago

“As an old customer, I wasn't impressed with your shop being closed, I'm not a fan of click and collect. And even less pleased with the £9 postage to send the ignition leads 17 miles to lewes! Otherwise the part was what I needed and was reasonably priced.”

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Posted 9 months ago

Hi Sam Sorry to hear this. I am also sorry that our shop outlet has closed, after lockdown we were simply not having enough customers needing a retail outlet to justify it. Retail habits changed massively after covid and we had to make a hard decision to stop providing the service due to customer feedback and a change in shopping habits. Postal/courier costs are also under constant review, but as you are fairly local it might be worth you selecting click and collect on your next order, this service is still functioning.

Posted 8 months ago

“Dont like the fact that you cannot talk to someone. This led to you person advising me to order a wrong part for my car.”

Helpful Report

Posted 9 months ago

Hi Timothy Sorry to hear this. However, I cannot find any email traffic using the order number provided nor this email address. So we might be able to investigate further, might you have used a different email address to ask our experts about your part? Please contact us to reply via help@heritagepartscentre.com

Posted 8 months ago

“Leider ist die Verarbeitung nicht so akkurat wie ich mir das für den Preis vorgestellt habe. Die Ausschnitte für das Gaspedal sind 2 cm zu weit links. Die Formung auf der linken Seite am fussraum ist krumm und schief.”

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Posted 9 months ago

Guten Tag Es tut mir leid, diese Rückmeldung zu hören. Ich kann keinen E-Mail-Verkehr von Ihnen an unser Hilfsteam zu diesem Thema sehen. Bitte setzen Sie sich mit uns über help@heritagepartscentre.com in Verbindung, damit wir untersuchen können, ob es sich um ein Qualitäts- oder Passformproblem handelt.

Posted 8 months ago

“the accelerator cables for a VW camper are like coat hanger wires, I would expect them to shrink and expand in the heat and would not recommend them. I would expect the correct cable to be twisted core - but who knows - I might be wrong - in the bin.”

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Posted 10 months ago

“Didn't fit”

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Posted 10 months ago

Hi Jo I am sorry to hear this. I have no record of any emails to our help desk on this order, so cannot assist further but just bear in mind for future that we have a team of experts waiting to answer any questions on correct parts and fitment if you contact us via help@heritagepartscentre.com before purchase.

Posted 8 months ago

“Indicator mechanism was missing a spring and was stiff to operate. I should have returned it, but was desperate. Poor quality repo.”

Helpful Report

Posted 10 months ago

Hi Michael I am sorry to hear this. I cannot see any enquiries to our help team on this issue, please do get in contact with us via help@heritagepartscentre.com so we can see if there is something we can report to our quality control team.

Posted 8 months ago

“Bought an alternator kit for my vw. the alternator from Bosch is OK, but the bracket that comes with wath not straight, as when you put the alternator on it, you have 2mm differences of height from one side of the alternator shaft to the other !!! So if you put the bracket and the alternator as is on the engine, your belt will not be straight !!! I had to machine the bracket, and put some 2,5mm spacer to get the correct height for the alternator shaft, after putting it horizontally!!”

Helpful Report

Posted 10 months ago

Hi there Sorry to hear this. On investigation, I cannot see any email enquiries about this issue to our help function. Please contact us at help@heritagepartscentre.com so we can check if this is a supplier issue we need to address.

Posted 8 months ago

“Out of stock and no idea when it’s back in stock”

Helpful Report

Posted 10 months ago

Hi Alex I can see that the order under this reference was dispatched and received as an express order, and on checking all your recent orders have been. Please contact us via help@heritagepartscentre.com so we can find out what this issue is here and find a solution for you.

Posted 8 months ago

“Ordered back in April for rubber seals for Beetle windows and chrome trim.Due to non-availability had to cancel order and reorder parts at the recommendation of Heritage. And at extra cost! Now middle of June and although some items have been delivered two items are still outstanding with one item with no date for delivery Overall not happy with Heritage at all. John Davies”

Helpful Report

Posted 10 months ago

Hi John Sorry to hear this, there is always the option to keep out of stock items on back order as we suggested.

Posted 8 months ago

“Das teil war im shop gelistet aber nicht da. Shop software verbessern”

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Posted 10 months ago

Hallo zusammen Es tut mir leid. Artikel, die nicht vorrätig sind, werden auf unserer Website aufgeführt, aber sowohl auf der Produktseite als auch auf der Auftragsbestätigung deutlich als nicht vorrätig gekennzeichnet, und es wird auch ein Lieferzeitraum angegeben.

Posted 8 months ago

“Parts separated. Could not use grill tabs.”

Helpful Report

Posted 10 months ago

Hi Jon I cannot see any email traffic from you regarding this and our records indicate that the Front Grille clips were all sent together. Please contact us via help@heritagepartscentre.com so we can see how we can help you resolve this issue.

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 12,502 reviews