Heritage Parts Centre Reviews

4.5 Rating 15,184 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,184 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 25th June 2025

Lachlan Deane

Heritage Parts Centre 5 star review on 23rd June 2025

Razvan Scarlatescu

Heritage Parts Centre 5 star review on 15th June 2025

Rafael

Dane Harney

1175

Anonymous

Anonymous // 01/01/2019

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“Parts are good, Most of them are out of stock most of the time, shipment of items take a longgg time , no shipment tracking numbers are provided and then suddenly, the items appear at your doorstep when you least expect it !”

Helpful Report

Posted 11 months ago

Hi there, sorry to hear your feedback, do contact us via help@heritageparscentre.com so one of our team can look into this for you.

Posted 11 months ago

“The gauge arrived, but not the sensor!”

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Posted 1 year ago

“After waiting 17 weeks for delivery of hedliner it was both the wrong color and material of the fabric so I am not particularly happy with your handling of products”

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Posted 1 year ago

“when I waited 17 weeks for the door sides, they were so badly packed and the whole box was broken, luckily none of the door sides were damaged so it went well in the end”

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Posted 1 year ago

“Good selection of parts but a bit on the expensive side Charging high prices for Porsche parts but similar VW parts a lot cheaper. Feel exploited”

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Posted 11 months ago

Hi Steven, we're always interested to hear how we compare against our competitors, please drop us an email via help@heritagepartscentre.com so we can look at our pricing. We do offer price match services so do let us know how we can help.

Posted 11 months ago

“Would I Shop with you again, I Very much Doubt it. I paid a Lot of £££££ for a Cheap item. The item I Thought I was buying Did NOT arrive. What Did Arrive was a Cheap Made in China/Britpart part That's Now sat on the Shelf with a Do Not use on it. So No Not at All. Ever.”

Helpful Report

Posted 11 months ago

Hi Andy, I am sorry for your experience. I can see that we have reported your feedback about website images to our product team.

Posted 11 months ago

“I would’ve preferred to speak to someone in person rather than through email.”

Helpful Report

Posted 11 months ago

Hi Garry, thank you for your review - we are sorry but our email responses have proved more effective than phone lines; we are constantly looking at how we service our customers but it is difficult to provide 24-7 phone support. Would an online 24-7 support chat help?

Posted 11 months ago

“The part I ordered was out of specs and I had a hard time with customer service trying to get a resolution. After, we finally agreed to a resolution, which was a second order for a different part free shipping; the part arrived and to be a so call laser cut part; looks more like a hand crafted piece specifically in the area where the metal needs to be shrink/ or stretched to make the arch shape. I have not test fit it yet , but you will see a review in you tube as soon as I get to it.”

Helpful Report

Posted 1 year ago

Hi there, thank you for taking the time to review. I am sorry you had a hard time getting to a resolution, I hope that the part fits well. Please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 11 months ago

“The parts came quickley but we can't talk to anyone on the phone to explain that parts were missing. Using email alone takes far too long. When the replacement parts arrived they were the wrong parts so we decided to have them made.”

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Posted 1 year ago

“Hello I have already made a review about your company and what I think start reading it because my review is critical of your company how you handle goods and services Regards Peter Tesarz”

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Posted 1 year ago

“Very bad service, firstly you should provide the customer with a contact number to reach out to you in case of an emergency. After placing the order had to follow up multiple times over email for the tracking number, I placed the order on 21st of June and one of the employee responded to me on the email saying the order was shipped on the 21st itself, but actually the order was shipped on the 27th of June. Why was there a delay of 6 days to ship the order when you had all the parts in stock???”

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Posted 1 year ago

“Waited 3 months for a part. Not good enough”

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Posted 1 year ago

“I ordered a safety belt, so a crucial part for using the car. About ten days later I dropped an email asking for shipping confirmation. Only then I was notified the safety belt I ordered was not in stock, and they were waiting for their supplier to restock it. Think this is at all unacceptable: you can't drive a car when a belt is missing: had I know I had to wait for more than twenty days, I'd have ordered the part from a different shop .”

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Posted 1 year ago

“I ordered parts from Germany and specifically went through a german site. I paid in € but then received the parts several days later shipped from the UK. The parts arrived later than expected and I was handed an additional invoice for customs. Adding an addition £30 to my order. The basic order ended up costing much more than expected. If I wanted to order from the UK I would have done so directly.”

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Posted 1 year ago

“Noch nicht erhalten, obwohl Lieferzeit 3 Tage betrug. Nach erschwerlicher Rückantwort, dauert es noch ca. 8 Wochen!”

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Posted 1 year ago

“Llevo tres pedidos y ninguna se ha acertado a la primera. Esto me hace dudar en volver a comprar aquí”

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Posted 1 year ago

“The part doesn’t fit properly, and will leave the panel open to rusting. So I’m going to try and repair the old one”

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Posted 1 year ago

“You have a great selection of parts, but unfortunately when I’ve tried to call l to ask about something you can only do it by email. In my opinion this is a massive downside and I strongly suggest that you have people who customers can talk with regards Karl.”

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Posted 1 year ago

“I don't have the lamp set”

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Posted 1 year ago

“Poor quality, plastic cap cracked and scratched within a week's use. Wouldn't recommend.”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,184 reviews