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Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
31,376
 Metrics Info
4.5
Based on 14,657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Anonym
Verified Reviewer
“Noch nicht erhalten, obwohl Lieferzeit 3 Tage betrug. Nach erschwerlicher Rückantwort, dauert es noch ca. 8 Wochen!”
Helpful Report
Posted 11 months ago
Szabolcs
Verified Reviewer
“I don't have the lamp set”
Helpful Report
Posted 11 months ago
Phil
Verified Buyer
“Poor quality, plastic cap cracked and scratched within a week's use. Wouldn't recommend.”
Helpful Report
Posted 11 months ago
Karl Delmas
Verified Reviewer
“You have a great selection of parts, but unfortunately when I’ve tried to call l to ask about something you can only do it by email. In my opinion this is a massive downside and I strongly suggest that you have people who customers can talk with regards Karl.”
Helpful Report
Posted 11 months ago
Martin
Verified Buyer
“Golf door handle, locating spring broke while fitting, no undue pressure. Managed to salvage old one from the discarded handle, but that should not have been required.”
Helpful Report
Posted 11 months ago
Wayne
Verified Buyer
“Was initially my fault with posting address but hard to get sorted Couldn't get answers quick enough Just ordered last few bits needed for beetle from just kampers”
Helpful Report
Posted 1 year ago
Ken Richardson
Verified Buyer
“Great range of parts and especially good for older VWs and I have used many times for my T4 however... I ordered two under bonnet sound proofing clips. It was over the Easter Bank holiday and while doing the job lost another one so needed three. Sent VW Heritage an email asking them to add another one to the order. Got a reply to the email saying no they can't change an order no customer service at all, no "of course Mr R happy to help" but the just "the website says we can't change an order once placed". Then guess what it took three days to actually despatch the order. So the upshot was I had to buy another one off eBay and lay extra postage for someone quoting rules to me and not being a customer service professional. So this time 5 out 5 for items and stock but - minus 5 for customer service! The score above and below reflect this experience but otherwise they are OK.”
Helpful Report
Posted 1 year ago
Hi Ken I am sorry that you've had to purchase elsewhere on this occasion and for the level of service. Unfortunately, we are unable to add to already placed orders due to the sheer volume of orders we deal with on a daily basis. Also, smaller orders placed over bank holidays or weekends are often auto processed and by the time the CS team see your message after the holidays/weekend it can be too late to alter them.
Posted 10 months ago
Klaus Franz
Verified Reviewer
“Am 01.04. bestellt. Lieferzeitangwabe mit 3 Wochen. Heute hgaben wir den 30.04. und keinerlei Info wann die Zierleisten geliefert werden. 2 Sterne da ich die Materialqualität und die Passgenauigkeit wegen der ausstehenden Teillieferung nicht beurteilen kann. Schade.”
Helpful Report
Posted 1 year ago
Hallo Klaus es tut mir leid, dass Sie diese Erfahrung gemacht haben, aber ich kann sehen, dass unser Kundenservice Sie zu Ihrer Bestellung beraten hat. Es tut mir leid für Teillieferungen, dies ist manchmal notwendig, wenn nicht alle bestellten Teile zum Zeitpunkt der Bestellung auf Lager sind.
Posted 10 months ago
Lee
Verified Buyer
“Paid for next day delivery which was £10 and didn’t get next day delivery, so not amused in the slightest.. I may as well if just got standard delivery”
Helpful Report
Posted 1 year ago
Hi Lee, sorry to hear this, sometimes our couriers let us down and I apologize. I can't see any emails regarding this order number to our Customer Service team, if you reach out to us via help@heritagepartscentre.com we will look into this further for you.
Posted 10 months ago
Anonym
Verified Buyer
“Leider hatte ich einen Artikel nur einmal anstatt der benötigten zwei bestellt. Also unverzüglich (innerhalb von wenigen Minuten) das ganze nochmal und eine eMail an den Service das doch zusammen zu versenden und Kosten sparen. Schriftliche Antwort sinngemäß - die Kuriere hätten die Sendungen schon abgeholt. (nach nicht mal 2 Stunden) Wenige Tage später alle Teile in einem Paket bekommen, zwei RG innliegend und zweimal Versandkosten abgerechnet. SUPER Kundennähe! Übrigens die die per eMail ebenfalls angekündigten Benachrichtigungen und Sendungslink gibt es auch nicht.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Since they closed their shop and only contact is by email it's an absolute rubbish outfit in my opinion and many others too. You're better off ordering from autodoc in Germany.”
Helpful Report
Posted 1 year ago
Hi there, the decision to close the shop was a hard one, but taken due to lack of demand post-covid. Also the decision to be online only was a result of customer feedback on telephone waiting times, and we've found our team get to more customers faster via email. Most competitors, Autodoc included, offer online only assistance.
Posted 1 year ago
Anonymous
Verified Buyer
“Job takes twice as long because correspondance is all done via emails you can no longer talk to someone so they say we aim to get back to you within 24 hours, GREAT, NOT REALLY, got a problem talk to someone NO CHANCE. Is this really the way forward.????? Just seen the 2nd question further on How did you communicate with the company ha ha the only way you can.”
Helpful Report
Posted 1 year ago
Hi there, thanks for the feedback. We do take these reviews seriously, and the reason for turning phone lines off was because of consistent customer feedback about telephone waiting times and the cost implications of that. Since the move to email contact our operatives have been able to deal with more customers in a speedier manner.
Posted 1 year ago
Max
Verified Buyer
“Okay prices, but my j-pipes and performance exhaust had very bad fitting, spent alot af time and changes to make it fit.”
Helpful Report
Posted 1 year ago
Hi Max, do reach out to our team of experts who can advise on fitting in future. If you email us via help@heritagepartscentre.com one of the team will help you through the process.
Posted 1 year ago
Tommaso
Verified Buyer
“Molto lenti nella consegna Prodotto ordinato più di 10 gg. Nn ancora ricevuto”
Helpful Report
Posted 1 year ago
Ciao a tutti vedo che il suo ordine è stato effettuato il 18.3.24 e spedito da noi il 19.3.24. Vedo anche che è stato consegnato da DHL il 22.3.24, abbiamo la conferma della spedizione qui. La preghiamo di contattarci tramite help@heritagepartscentre.com se non ha ricevuto il suo ordine.
Posted 1 year ago
ANTON
Verified Buyer
“schlechte Kommunikation lange Lieferzeit”
Helpful Report
Posted 1 year ago
Es tut uns leid, das zu hören. Wir arbeiten immer an den Lagerbeständen und manchmal müssen wir auf Lieferanten warten.
Posted 1 year ago
David
Verified Buyer
“of course id buy from the heritage centre again, but with caution, I followed advice from one of your staff members recently paid a large price for an item that was wrong, only finding out during the complex fitting, it took ten weeks to arrive as warned, but the communications to tell me it was in was woefull. next time I'll shop with you with more caution and less trust.”
Helpful Report
Posted 1 year ago
Hi David Sorry to hear this. Do reach out to our CS team pre-purchase via help@heritagepartscentre.com if you are in doubt about lead times in future. However, I will say that stock arrival dates can and do change due to supply chain issues; we always strive to give accurate information but these dates can move due to circumstances beyond our control.
Posted 1 year ago
Jaled Larbi
Verified Buyer
“It has been impossible to communicate with someone in real time. Why dont you publish your telepnoe number on your website or emails? The time it has taken your warehouse to ship the item was excessive and trying to get help with a claim to Royal Mail after my item was sitting with them for almost 10 days was useless. Honestly its a shame that your customer and handling services arent better...”
Helpful Report
Posted 1 year ago
Hi Jaled, sorry to hear this. We are unable to influence Royal Mail waiting times but we have fed this back to our warehouse staff and will do better next time. Real time communication is difficult when you operate a UK based team and are dealing with customers in multiple time zones, so for reasons of time and speed we operate online only.
Posted 1 year ago
Chris
Verified Buyer
“Parts were a very poor fit. I had to take to the mudflaps with an angle grinder to make them fit.”
Helpful Report
Posted 1 year ago
Hi Chris, sorry to hear this. I have passed this on to our product team. In future do contact us about fitment issues and one of our team can advise you as to best way forward.
Posted 1 year ago
Ian Bell
Verified Reviewer
“Item went to a previous address by mistake maybe 2 months ago. I was advised by support at the time I could change the address with the courier. This wasn’t actually possible. With probably just have to re-order”
Helpful Report
Posted 1 year ago
Barry Saunders
Verified Buyer
“Unable to see anyone at Shoreham-canno just buy over counter.Parts have become very expensive”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,657 reviews
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