Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Kotflügel kam beschädigt an und hätte viel Schreiberei bis sie sich erbarmten einen Rabatt dafür zu geben. Unverschämt sowas überhaupt zu versenden.”

Helpful Report

Posted 2 months ago

Es tut uns leid, von Ihren Erfahrungen zu hören, aber wir sind froh, dass unser Team Ihnen helfen konnte.

Posted 2 months ago

“Misrepresenting on the website in stock items. In this day and age your accounting system should be reporting accurately so that your website tells your customers accurately what is in stock. I was told that it must have been lag between the sale of the last item and my trying to purchase one. Most of these items are NOS new old stock. They continued to tell me more parts were on order but couldn’t tell me when or verify that there would be a refill. I highly doubt they are making any more 20+ year old door sill plates so I chose to look elsewhere. Be aware you’re not necessarily seeing actual inventory on their website.”

Helpful Report

Posted 2 months ago

Hi Josh, thank you for your order and feedback. I have reviewed the email trail regarding this order and we did give you the re-stock date for the items you required. I can also assure you that our stock inventory is correctly displayed on the website. However, in this case, when stock levels are very low or there is only one item left in stock other customers can place orders at the same time or very near to your order time and the last item of stock will be allocated to another order as it was minutes or seconds before yours was placed. Being a worldwide e-commerce business operating in many time zones where customers place orders 24-7 this can occasionally happen. We are sorry for your experience.

Posted 2 months ago

“Hi. I am helping a friend do up a 1972 Type 3. I purchased the door lock and ignition set but all I could use out of it were the key barrels from the door handles as they were not compactible with the existing door handles. The internals of the new handles didnt even touch the plate that opens the door.”

Helpful Report

Posted 3 months ago

Hi Siva, I can see that you have been emailing our team via help@heritagepartscentre.com, that is the best place to gain advice and help in resolving your issue.

Posted 2 months ago

“You would have received the highest rating if the delivery had been faster”

Helpful Report

Posted 3 months ago

Hi Jonas Sorry to hear that our delivery partners have not fulfilled your expectations here. We do regularly review our delivery partners and will feed this back to our operations team.

Posted 2 months ago

“I keep getting un-asked for mailshots asking me to write a review! It's a bit annoying. I haven't done so as of yet, but, considering is getting to the stage where it feels like MARKETING HARASSMENT & PESTERING, here's my review.. of the wind deflectors was damaged.. I'm also a bit baffled, the cabin carpet I ordered, I cannot understand for the life of me why it was folded twice and was left a serious indentation in the middle of it?? Surely anyone with a little bit of common sense would have just rolled it up and put it into a box. It's a shame because I spend in the region of €120,000 a year on upgrades and parts for Transporters. It's all about the money these days and nothing else.”

Helpful Report

Posted 3 months ago

Hi Joe, sorry to hear this. Do please reach our to our customer service team via help@heritagepartscentre.com so they might look into this for you. I can see emails from you regarding the delivery but none regarding the issues post-delivery.

Posted 2 months ago

“I inquired about the availability of a small part which was listed as "special order". I was assured that the part was available. I did not want to pay nearly $30 for international shipping for a $4 part, so I found a bunch of other parts to order which I did not really need, but figured I woudl likely use on my project. I was told the order woudl ship once the special order part was recieved. A week or so later I was told my order shipped because the speical order part was no longer available. This was disappointing. I should have been asked if I still wanted the rest of my order befor shipping short.”

Helpful Report

Posted 3 months ago

Hi Michael, we are sorry to hear this. We will feed this back to the team, they usually assume that customers would like the remainder of their order when an item becomes no longer available from our suppliers.

Posted 2 months ago

“Due articoli non sono adatti al modello di auto descritto.”

Helpful Report

Posted 4 months ago

Siamo spiacenti di sentire la sua insoddisfazione. Vedo che il nostro team ha accettato la restituzione del prodotto e l'ha rimborsato. Se ha un feedback più specifico sul motivo per cui il prodotto non è stato di suo gradimento, ci contatti tramite help@heritagepartscentre.com.

Posted 2 months ago

“Muy complicado a la hora de hacer una devolución ,problemas al comunicarte en el mismo idioma”

Helpful Report

Posted 4 months ago

Lamentamos las dificultades de comunicación. Se lo comunicaremos a nuestro equipo de atención al cliente.

Posted 2 months ago

“Why is it free shipping to USA and not Canada? I love your products and selection, but shipping is a major downside.”

Helpful Report

Posted 4 months ago

Hi John, I appreciate your feedback. I understand how frustrating shipping costs can be, especially when comparing to the USA. Unfortunately, there are number of factors that mean shipping to Canada is more expensive than to the US. We're continually working to improve our services, including shipping for our Canadian customers. Thank you for your support of our products, and we hope to serve you better in the future!

Posted 4 months ago

“Used to be a good company, and this would have been a 5 star rating - but even though I have been using VW Heritage for a long time - I've recently been BOMBARDED by really, really long adverts for Heritage Parts Centre across a number of different apps and websites, ads that interrupt my free time, my enjoyment or my work. Sometimes to the points where - with limited signal - I can load the advert but nothing else. The adverts are unnecessarily long, ill placed, ill advised, and are making me reconsider whether I use Heritage in the future or find another supplier. Very annoying from someone who has been a customer for over 20 years. Work with an ad agency that is less intrusive, or risk losing customers. Simple.”

Helpful Report

Posted 4 months ago

Hi Gareth Thank you very much for being a long standing and loyal customer for so long! We appreciate your feedback and we have taken this to our web team so they can consider it and approach it to ensure we are not bombarding customers unnecessarily.

Posted 4 months ago

“Disappointed in quality of some of the parts received. Not having someone on the phone for help puts me off ordering parts. Ordered a wiper motor, wrong part send out. Now stuck with a £250 part that's no use to me.”

Helpful Report

Posted 5 months ago

Please note that we now operate a technical helpline, available to customers wishing to check a part before ordering online. This is operational between 9-1pm each day (UK Time) by calling +44 1273 444000. Our technical team are unable to advise on order progress, take an order or payment by the telephone or process returns. Please still do this via the website, and use the Chat facility if required. Details of our Returns process can be found here: https://www.heritagepartscentre.com/uk/returns

Posted 5 months ago

“Parts arrived, fitted and fell apart first turn! Engine oil cap - managed to remove, eventually. Went to breakers for a genuine….genuine part.”

Helpful Report

Posted 5 months ago

Hi Daniel, I'm really sorry to hear about your experience with this part. It's frustrating when things don’t meet expectations. Our goal is to provide quality items, so we appreciate your feedback. Please reach out to our customer service team at help@heritagepartscentre.com so we can help to resolve this issue.

Posted 4 months ago

“Impossible to speak to someone with my query about a part and the FAQ’s were inappropriate. When the park arrived it was not as per the original part fitted to the car in that the size of the fixing was smaller and less strong therefore.”

Helpful Report

Posted 6 months ago

Hi John, sorry to hear this. I can see our team were in contact with you about two different enquiries for parts and we did not have the correct version of the crankshaft bolt in stock.

Posted 5 months ago

“Worst customer service and wait times I have ever experienced. Never again.”

Helpful Report

Posted 6 months ago

Hi John, sorry to hear this. I can see that you ordered a Special Order item - these are items that we do not keep in stock as they are ordered direct from the manufacturer for you. The reason for this is the lead time and in this case, specialized products.

Posted 5 months ago

“Buenos dias el producto bien pero la comunicacion o ayuda es muy pobre o nula, no te ayudan y no tienes forma agil de contactar con ellos y no hemos conseguido o no se puede hacer una cuenta profesional como tienda para poder comprar como profesional, muchas gracias. Atte un saludo”

Helpful Report

Posted 6 months ago

Hola Migeul Gracias por su interés en Heritage Parts Centre. Por favor, revise sus correos electrónicos, no podemos crear una cuenta comercial para usted hasta que nos proporcione la información que solicitamos. Hemos respondido a cada una de sus tres solicitudes con la misma información, pero no ha respondido a ninguno de nuestros correos electrónicos.

Posted 6 months ago

“Compré unas molduras de aluminio para la parte baja de un golf MK1 y la experiencia no ha sido muy positiva. Llegaron muy dobladas y dejar recto el aluminio no es nada fácil”

Helpful Report

Posted 7 months ago

Hola, sentimos mucho los daños causados durante el transporte de este producto.

Posted 6 months ago

“Tempi di consegna previsti inattesi, anche chiedendo al supporto clienti chiarimenti vengono fornite date disattese. "La merce è in arrivo nel magazzino in Germania domani" ... dopo 1 settimana "La merce deve arrivare". ... senza ulteriori chiarimenti. Peccato perché il catalogo è estremamente vaso ed i prezzi buoni, ma inaffidabile la gestione della spedizione .”

Helpful Report

Posted 7 months ago

Salve, siamo spiacenti per i ritardi nell'evasione dell'ordine.

Posted 6 months ago

“Not shipped yet!”

Helpful Report

Posted 7 months ago

Hi Paul Sorry to hear this, do check your junk or spam email folders - our Customer Service team let you know by email that your order was a special order item with a 6 week lead time. I'm glad to see that it arrived within that timeframe for you!

Posted 6 months ago

“Didn't understand how to wire it to my starter but then very frustrated unable to phone to speak to anyone as all on line now and the bloomin chat system useless Every thing now on line...No Human Contact! Rod”

Helpful Report

Posted 7 months ago

Hi Rod, sorry to hear this. If you email help@heritagepartscentre.com and ask one of our technical support team to call you back in UK business hours you will get the help you need.

Posted 6 months ago

“Først you can do a lot better, by ansering my quetian whits you havvent done, Thatcher whould have help me a lot, but i found a solution to me problem.”

Helpful Report

Posted 7 months ago

Hi Tommy, sorry to hear this. I can't see any emails from you regarding this so please reach out to our customer service team via help@heritagepartscentre.com so they can find out the issue here.

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews