Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“Worst customer service and wait times I have ever experienced. Never again.”

Helpful Report

Posted 5 months ago

Hi John, sorry to hear this. I can see that you ordered a Special Order item - these are items that we do not keep in stock as they are ordered direct from the manufacturer for you. The reason for this is the lead time and in this case, specialized products.

Posted 4 months ago

“Buenos dias el producto bien pero la comunicacion o ayuda es muy pobre o nula, no te ayudan y no tienes forma agil de contactar con ellos y no hemos conseguido o no se puede hacer una cuenta profesional como tienda para poder comprar como profesional, muchas gracias. Atte un saludo”

Helpful Report

Posted 5 months ago

Hola Migeul Gracias por su interés en Heritage Parts Centre. Por favor, revise sus correos electrónicos, no podemos crear una cuenta comercial para usted hasta que nos proporcione la información que solicitamos. Hemos respondido a cada una de sus tres solicitudes con la misma información, pero no ha respondido a ninguno de nuestros correos electrónicos.

Posted 5 months ago

“Compré unas molduras de aluminio para la parte baja de un golf MK1 y la experiencia no ha sido muy positiva. Llegaron muy dobladas y dejar recto el aluminio no es nada fácil”

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Posted 5 months ago

Hola, sentimos mucho los daños causados durante el transporte de este producto.

Posted 5 months ago

“Tempi di consegna previsti inattesi, anche chiedendo al supporto clienti chiarimenti vengono fornite date disattese. "La merce è in arrivo nel magazzino in Germania domani" ... dopo 1 settimana "La merce deve arrivare". ... senza ulteriori chiarimenti. Peccato perché il catalogo è estremamente vaso ed i prezzi buoni, ma inaffidabile la gestione della spedizione .”

Helpful Report

Posted 5 months ago

Salve, siamo spiacenti per i ritardi nell'evasione dell'ordine.

Posted 5 months ago

“Først you can do a lot better, by ansering my quetian whits you havvent done, Thatcher whould have help me a lot, but i found a solution to me problem.”

Helpful Report

Posted 6 months ago

Hi Tommy, sorry to hear this. I can't see any emails from you regarding this so please reach out to our customer service team via help@heritagepartscentre.com so they can find out the issue here.

Posted 5 months ago

“Didn't understand how to wire it to my starter but then very frustrated unable to phone to speak to anyone as all on line now and the bloomin chat system useless Every thing now on line...No Human Contact! Rod”

Helpful Report

Posted 6 months ago

Hi Rod, sorry to hear this. If you email help@heritagepartscentre.com and ask one of our technical support team to call you back in UK business hours you will get the help you need.

Posted 5 months ago

“It took a month to receive two small things 10gramms each one from th UK to Greece I think is too much time. isn't?”

Helpful Report

Posted 6 months ago

Hi there, Sorry to hear this. We have reviewed your order history and can see that the items were out of stock when you placed your order, but when we were re-stocked we got them to you in just one week. Sorry for the waiting time on your order and thank you for shopping Heritage!

Posted 5 months ago

“Not impressed at all.”

Helpful Report

Posted 6 months ago

Hi Mark, sorry to hear you did not have a good experience. Please do contact us via help@heritagepartscentre.com so our customer service team can help you. I cannot see any emails from you to us regarding your latest order so please do give us the chance to make this right for you.

Posted 6 months ago

“Not shipped yet!”

Helpful Report

Posted 6 months ago

Hi Paul Sorry to hear this, do check your junk or spam email folders - our Customer Service team let you know by email that your order was a special order item with a 6 week lead time. I'm glad to see that it arrived within that timeframe for you!

Posted 5 months ago

“Frontspoiler beschädigt erhalten….. Bis heute keine Klärung….”

Helpful Report

Posted 7 months ago

Es tut mir leid, dies zu hören. Bitte senden Sie uns eine E-Mail an help@heritagepartscentre.com, damit wir das für Sie prüfen können.

Posted 7 months ago

“Still haven't received this”

Helpful Report

Posted 7 months ago

Hi Brett, sorry to see there was a delay with one part of your order which wasn't in stock. I can see our team have dispatched the outstanding item to you now.

Posted 6 months ago

“Paid for a before 12pm nextday delivery. Needed it due to delivery time. Got an 1630 slot which was no good. Emailed heritage. Can't ever find a reply. Had to drive to next county to pick it up from a delivery depot the day after that. Otherwise it wouldn't get sent out for couple of days. Asked the delivery company what had been paid for it was before 12pm option. Not the first time this has happened. But where else do you buy from.”

Helpful Report

Posted 7 months ago

Hi Simon, we are sorry to hear this. I've searched our coms system using your order number and this email address but cannot see any emails to us? Please do reach out to our customer service team who can look into this and refund your express delivery cost. Email us on help@heritagepartscentre.com and we will sort this out for you.

Posted 7 months ago

“Left off my order and couldn’t contact anyone by phone! Sent many emails and messages before it was resolved. Wheel trims are ok but certainly not a perfect fit”

Helpful Report

Posted 8 months ago

Hi there, I can see that my colleagues replied to your request for information about the items on your order that were not in stock and due to follow, I am glad to see that they dealt with this and got it resolved for you. Our apologies for your experience on this occasion.

Posted 7 months ago

“Was bent and dented”

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Posted 8 months ago

Hi there, I am sorry to hear this. Please let our Customer Services team know via help@heritagepartscentre.com so they can help you resolve this issue.

Posted 7 months ago

“Mi spiace ma non è una recensione positiva, mi avete spedito una parte dell’ordine!! Ancora adesso sto aspettando l’altra parte e non so ancora se arriverà! Avendo già pagato anticipatamente tutto. Saluti”

Helpful Report

Posted 8 months ago

Sono spiacente di sentire questa notizia, ma ricordate che permettiamo ai clienti di ordinare i pezzi che non sono disponibili in magazzino e ve li inviamo quando vengono riforniti. La pagina del prodotto indica se l'articolo è disponibile o meno e l'e-mail di conferma dell'ordine indica le parti dell'ordine da seguire e la data stimata in cui saremo in grado di fornirle.

Posted 7 months ago

“Leider nur sehr minderwertige Klokkerholm-Bleche, für den Preis hätte ich bessere Qualität und Passgenauigkeit erwartet. Die Versand war schnell und problemlos.”

Helpful Report

Posted 8 months ago

Es tut mir leid, das zu hören, aber es freut mich zu hören, dass der Versand problemlos verlief. Wenn Sie Feedback zu unseren Produkten haben, senden Sie uns bitte eine E-Mail an help@heritagepartscentre.com oder geben Sie Ihr Feedback in der Produktbewertung ab, damit unser Qualitätsteam es prüfen und umsetzen kann.

Posted 7 months ago

“It would have been better to talk on phone to get right parts rather than just order off Web sight .but very quick delivery. I tried to get no .but again got no where .”

Helpful Report

Posted 8 months ago

Hi Paul, we operate an online help function that operates in UK business hours Monday to Friday. Please do email us via help@heritagepartscentre.com if you need any advice on future purchases, we have a team of enthusiasts standing by to help you!

Posted 7 months ago

“El tiempo en servir 60 días, es excesivo.Los dos últimos pedidos erróneos. Pedidos kit retenes rueda trasera escarabajo. El retén no es el suyo. El segundo pedido la goma pequeña no es la suya.”

Helpful Report

Posted 8 months ago

Lamento su experiencia con este pedido. Póngase en contacto con nosotros a través de help@heritagepartscentre.com para que un miembro de nuestro equipo pueda ayudarle.

Posted 7 months ago

“Order express delivery did not arrive till 28th june ! messed up all my next weeks plan Yours David”

Helpful Report

Posted 9 months ago

Hi David, I am sorry for your experience with this delivery. I have searched our coms channels and cannot find any messages from you alerting us to this issue - please drop us a line via help@heritagepartscentre.com and one of our team will look into the issue and if needs be refund your express delivery charge. I am sorry for the couriers failure on this occasion.

Posted 7 months ago

“Still not received it said it was out of stock on back order and haven’t heard a word since”

Helpful Report

Posted 9 months ago

Hi there, I am sorry for your experience with this order. I can see the out of stock part was supplied three weeks after the initial order was placed and I am sorry for the lead time on this out of stock item.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 14,657 reviews