Heritage Parts Centre Reviews

4.5 Rating 16,023 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

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“This was on track for a 5 star review--selection, quality, price, speed--but it got ambushed by the US tariff situation. So you ask, how is a US imposed tariff a Heritage Parts Centre problem? The country of origin is not clearly identified in the Heritage web listings. So points-off to Heritage in this new world of Global Trade Wreckage by US MAGA/Trump. My $62.75 USD order was charged $94.48 by UPS and their 'Customs Broker'. (This in addition to the $53.24 shipping to get it here.) I will not be paying this 'Customs charge' so I will likely never see these parts and $116 order total is down the drain. Yes, I should have inquired as to the country of origin, but I (stupidly) took it on faith that parts from a German company (Hella) and a German aftermarket supplier (Forst) would at least be EU or UK origin and subject to the de-minimis exemption. Turns out the Forst parts (the bulk of the cost) were Chinese, for which Trump in his China grievance removed de-minimis. My advice to Heritage: Put the country of origin on your listings--and tariff warnings in big red letters--or else shut down service to USA customers until the US gets its head out of the sand (or wherever it is currently stuck). It will preserve your dignity--and spare our frustration.”

Helpful Report

Posted 3 months ago

Hi there, thank you for the feedback here. We are working with both our web team and suppliers so we can make the country of origin clearer for our US customers. We are sorry for this situation.

Posted 3 months ago

“Buongiorno, ho ricevuto i ricambi, ma con grande rammarico non gli ho potuti utilizzare perchè non erano quelli giusti, perchè sul sito sono riportate informazioni sbagliate, in cui si dichiara che sono utilizzabili per diversi tipi di Golf compresa quella di mia proprietà che è una Golf Cabrio Karmann di novembre 1989. Purtroppo non sono utilizzabili e aggiungo vi suggerisco di utilizzare altro corriere che non sia DHL. Ho speso quasi 50€.e non so cosa fare di questiricambi. Vi saluto cordialmente. Gianfranco ADAMO.”

Helpful Report

Posted 3 months ago

Siamo spiacenti di sentire questo problema, ma la invitiamo a contattare il nostro servizio clienti tramite help@heritagepartscentre.com in modo che possano esaminare la questione per lei.

Posted 3 months ago

“Cheap Clips , does not fit in 6mm holes”

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Posted 3 months ago

Thank you for letting us know about this, we have passed this to our product team - they are repro versions of the original so our team are investigating.

Posted 3 months ago

“First of all, there should an information, that thermo mats can not be used instant after unboxing because of its smell- metallic and disgusting. Not sure is it health inactive. It need to be well aired out before use. Secondly had permanent problems with suction cups espacially rear window. Side windows as well. Didn't know the reason and it was very annoying. It is hard to say about quality after one (4 days long) use, but it seems to be quite good. Sorry to say that, but at this moment only two stars rate from me. I hope it geting better in the future. Greetings.”

Helpful Report

Posted 3 months ago

Hi Marcin, we are sorry to hear this. We have passed this feedback to our product team.

Posted 3 months ago

“Die Saugnäpfe sind zu weit weg vom Rand, so dass immernoch die Sonne rein scheint und eine Öse ist schon beim ersten Gebrauch ausgerissen. Ich hätte mir die Qualität besser vorgestellt, für diesen Preis”

Helpful Report

Posted 3 months ago

Es tut uns leid, dies zu hören. Wir haben dieses Feedback an unser Produktteam weitergeleitet, damit es sich für Sie darum kümmern kann.

Posted 3 months ago

“Nog steeds niets ontvangen”

Helpful Report

Posted 4 months ago

“After phoning in for advice on which part number I needed, it was still wrong. No blame laid as it's a tricky business! I had driven an hour to get there only to find out you have closed the shop! Sat in the carpark and arranged the click and collect on my phone, then waited an hour for the processing rushed through by a kind staff member. As it's only click and collect now, you are not normally allowed to return parts if they are incorrect! (What numb nut came up with that idea?) But luckily for me a quick thinking member of staff managed to sort it out for me there and then and saved the day! Why did you ever close the shop?! You are VW Heritage. Have you no pride in what you do anymore?? Why does business always have to be a race to the bottom these days! It's pathetic.”

Helpful Report

Posted 4 months ago

HI Dominic, thank you for your review and we're glad our team where able to help you on the day. Our shop has been closed for over four years now: but we do offer online or phone assistance for part selection and click and collect for orders at our warehouse. We took the tough decision to close the shop post-covid when demand for shop facilities from our customers took a downturn.

Posted 3 months ago

“Purchased door handles do not work to lock the car. Opening the door is fine with the handles, but the locking mechanism in the handle does NOT reach the mechanism in the door so you are unable to lock it.”

Helpful Report

Posted 4 months ago

Hi there, please reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 3 months ago

“Parts ordered showed in stock online, but after payment and delivery notice shows parts out of stock and no information provided on delivery timelines.”

Helpful Report

Posted 4 months ago

Hi David, sorry to hear this. We have looked into your order and apologise for any confusion, we do still list put of stock products as available to buy on our website so that customers can be assured that however long the lead time, the part will be sent to them as soon as it is back in stock.

Posted 3 months ago

“Ordering is easy and efficient. Returns is not so easy, need to put in your account number which does not appear to be visible on web site when signed in or any invoices?? Of course you could try to call but they have tech support who finish at midday and no other obvious number to call. Such a shame for what was a great company to deal with.”

Helpful Report

Posted 4 months ago

Hi James, thank you for feeding back here. Other than the phone line, our team are online from 9am to 5pm Monday to Friday to help. If you check your original invoice that is emailed to you the account number is at the top on the right hand side column. Reach out to our team via help@heritagepartscentre.com and they will send you a screenshot to help in future.

Posted 3 months ago

“I was very pleaseed with the parts I ordered once they were delivered. My low score is driven by poor delivery timescales. My original order was never delivered and only after several requests to find out when it was going to be delivered was a new order issued and delivered very quickly.”

Helpful Report

Posted 4 months ago

Hi Dave, we are sorry for the issues you encountered with the couriers with your initial order. We will be in touch again via email to apologise.

Posted 3 months ago

“The rev counter didnt come with any instructions on wiring it up, for £150+ it feels cheap, and as for the speedo cable, once fitted, that didnt get to the end of the road when the end of the cable on the wheel end, just came off, the cable is ok and the square drive end is ok, it just slid off, it wasnt even attached to the cable. I know you have to trade with what ever parts you can source but come on, this isnt funny anymore.”

Helpful Report

Posted 4 months ago

Hi there, we are very sorry to hear this. Please reach out to our team via help@heritagepartscentre.com so they can look into this for you.

Posted 3 months ago

“Ordered on a Wednesday paid extra for next day delivery not received until 6pm on Friday lost 4 days getting repair done. Sent email no answer?”

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Posted 5 months ago

“Non so ancora se è stato spedito”

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Posted 4 months ago

“Lieferung nicht vollständig und noch immer nicht da”

Helpful Report

Posted 5 months ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

Helpful Report

Posted 5 months ago

“Habe Verdunklungsmatten für meinen VW Bus bestellt, auf der Webseite wird mit man 5€ Rabatt gelockt, wenn man den Newsletter abonniert. Leider konnte ich den Gutschein beim bezahlen aber nicht einlösen. Außerdem wurden mir sogar 5€ Expressgebühren draufgeschlagen…Bei Nachfrage hieß es nur, dass anders keine Bestellung nach Deutschland möglich wäre. Schon sehr unbefriedigend.”

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Posted 5 months ago

“Versand dauert viel zu lange.”

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Posted 5 months ago

“Was ich sollte bewerten wenn noch nicht bekommen”

Helpful Report

Posted 6 months ago

“I did not receive parts as i have placed order in when it was available”

Helpful Report

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 16,023 reviews