Heritage Parts Centre Reviews

4.5 Rating 14,228 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“The parts came quickley but we can't talk to anyone on the phone to explain that parts were missing. Using email alone takes far too long. When the replacement parts arrived they were the wrong parts so we decided to have them made.”

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Posted 8 months ago

“Hello I have already made a review about your company and what I think start reading it because my review is critical of your company how you handle goods and services Regards Peter Tesarz”

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Posted 8 months ago

“Very bad service, firstly you should provide the customer with a contact number to reach out to you in case of an emergency. After placing the order had to follow up multiple times over email for the tracking number, I placed the order on 21st of June and one of the employee responded to me on the email saying the order was shipped on the 21st itself, but actually the order was shipped on the 27th of June. Why was there a delay of 6 days to ship the order when you had all the parts in stock???”

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Posted 8 months ago

“when I waited 17 weeks for the door sides, they were so badly packed and the whole box was broken, luckily none of the door sides were damaged so it went well in the end”

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Posted 8 months ago

“After waiting 17 weeks for delivery of hedliner it was both the wrong color and material of the fabric so I am not particularly happy with your handling of products”

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Posted 8 months ago

“Waited 3 months for a part. Not good enough”

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Posted 8 months ago

“The gauge arrived, but not the sensor!”

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Posted 8 months ago

“I ordered a safety belt, so a crucial part for using the car. About ten days later I dropped an email asking for shipping confirmation. Only then I was notified the safety belt I ordered was not in stock, and they were waiting for their supplier to restock it. Think this is at all unacceptable: you can't drive a car when a belt is missing: had I know I had to wait for more than twenty days, I'd have ordered the part from a different shop .”

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Posted 8 months ago

“I ordered parts from Germany and specifically went through a german site. I paid in € but then received the parts several days later shipped from the UK. The parts arrived later than expected and I was handed an additional invoice for customs. Adding an addition £30 to my order. The basic order ended up costing much more than expected. If I wanted to order from the UK I would have done so directly.”

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Posted 9 months ago

“Llevo tres pedidos y ninguna se ha acertado a la primera. Esto me hace dudar en volver a comprar aquí”

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Posted 9 months ago

“The part doesn’t fit properly, and will leave the panel open to rusting. So I’m going to try and repair the old one”

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Posted 9 months ago

“Noch nicht erhalten, obwohl Lieferzeit 3 Tage betrug. Nach erschwerlicher Rückantwort, dauert es noch ca. 8 Wochen!”

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Posted 9 months ago

“I don't have the lamp set”

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Posted 9 months ago

“Poor quality, plastic cap cracked and scratched within a week's use. Wouldn't recommend.”

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Posted 10 months ago

“You have a great selection of parts, but unfortunately when I’ve tried to call l to ask about something you can only do it by email. In my opinion this is a massive downside and I strongly suggest that you have people who customers can talk with regards Karl.”

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Posted 10 months ago

“Golf door handle, locating spring broke while fitting, no undue pressure. Managed to salvage old one from the discarded handle, but that should not have been required.”

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Posted 10 months ago

“Was initially my fault with posting address but hard to get sorted Couldn't get answers quick enough Just ordered last few bits needed for beetle from just kampers”

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Posted 10 months ago

“Great range of parts and especially good for older VWs and I have used many times for my T4 however... I ordered two under bonnet sound proofing clips. It was over the Easter Bank holiday and while doing the job lost another one so needed three. Sent VW Heritage an email asking them to add another one to the order. Got a reply to the email saying no they can't change an order no customer service at all, no "of course Mr R happy to help" but the just "the website says we can't change an order once placed". Then guess what it took three days to actually despatch the order. So the upshot was I had to buy another one off eBay and lay extra postage for someone quoting rules to me and not being a customer service professional. So this time 5 out 5 for items and stock but - minus 5 for customer service! The score above and below reflect this experience but otherwise they are OK.”

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Posted 10 months ago

Hi Ken I am sorry that you've had to purchase elsewhere on this occasion and for the level of service. Unfortunately, we are unable to add to already placed orders due to the sheer volume of orders we deal with on a daily basis. Also, smaller orders placed over bank holidays or weekends are often auto processed and by the time the CS team see your message after the holidays/weekend it can be too late to alter them.

Posted 8 months ago

“Am 01.04. bestellt. Lieferzeitangwabe mit 3 Wochen. Heute hgaben wir den 30.04. und keinerlei Info wann die Zierleisten geliefert werden. 2 Sterne da ich die Materialqualität und die Passgenauigkeit wegen der ausstehenden Teillieferung nicht beurteilen kann. Schade.”

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Posted 10 months ago

Hallo Klaus es tut mir leid, dass Sie diese Erfahrung gemacht haben, aber ich kann sehen, dass unser Kundenservice Sie zu Ihrer Bestellung beraten hat. Es tut mir leid für Teillieferungen, dies ist manchmal notwendig, wenn nicht alle bestellten Teile zum Zeitpunkt der Bestellung auf Lager sind.

Posted 8 months ago

“Paid for next day delivery which was £10 and didn’t get next day delivery, so not amused in the slightest.. I may as well if just got standard delivery”

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Posted 10 months ago

Hi Lee, sorry to hear this, sometimes our couriers let us down and I apologize. I can't see any emails regarding this order number to our Customer Service team, if you reach out to us via help@heritagepartscentre.com we will look into this further for you.

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 14,228 reviews