Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Lieferung nicht vollständig. Keine Information, wann die fehlenden Teile geliefert werden oder storniert werden können. Geld wurde aber vollständig eingezogen.”

Helpful Report

Posted 9 months ago

Es tut mir leid, dies zu hören. Wie Sie wissen, akzeptieren wir die volle Zahlung für Bestellungen, auch wenn die Artikel nicht auf Lager sind. Diese Artikel werden dann an Sie verschickt, sobald wir sie auf Lager haben.

Posted 9 months ago

“pezzi troppo differenti rispetto agli originali!”

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Posted 9 months ago

Siamo spiacenti per la vostra esperienza con questo articolo. Contattateci su help@heritagepartscentre.com e uno del nostro team potrà esaminare il problema e suggerire una soluzione.

Posted 9 months ago

“Exhaust turned up dented from poor packaging was unable to contact by phone very poor customer service unfortunately wont be using heritage again”

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Posted 9 months ago

“211-798-335 Ordered the clutch cable kit that you sell on your website. I for a 1979 bay window and I went to fit it and the black tube is to short. This means that there is no adjustment on the cable. Just as well I had the old one cause I had to use that one.”

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Posted 9 months ago

Hi Simon, sorry to hear about his. Please contact one of our customer service team who will be able to look into this for you. Conact us via help@heritagepartscentre.com

Posted 9 months ago

“Parts are good, Most of them are out of stock most of the time, shipment of items take a longgg time , no shipment tracking numbers are provided and then suddenly, the items appear at your doorstep when you least expect it !”

Helpful Report

Posted 9 months ago

Hi there, sorry to hear your feedback, do contact us via help@heritageparscentre.com so one of our team can look into this for you.

Posted 9 months ago

“Good selection of parts but a bit on the expensive side Charging high prices for Porsche parts but similar VW parts a lot cheaper. Feel exploited”

Helpful Report

Posted 9 months ago

Hi Steven, we're always interested to hear how we compare against our competitors, please drop us an email via help@heritagepartscentre.com so we can look at our pricing. We do offer price match services so do let us know how we can help.

Posted 9 months ago

“Would I Shop with you again, I Very much Doubt it. I paid a Lot of £££££ for a Cheap item. The item I Thought I was buying Did NOT arrive. What Did Arrive was a Cheap Made in China/Britpart part That's Now sat on the Shelf with a Do Not use on it. So No Not at All. Ever.”

Helpful Report

Posted 9 months ago

Hi Andy, I am sorry for your experience. I can see that we have reported your feedback about website images to our product team.

Posted 9 months ago

“I would’ve preferred to speak to someone in person rather than through email.”

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Posted 9 months ago

Hi Garry, thank you for your review - we are sorry but our email responses have proved more effective than phone lines; we are constantly looking at how we service our customers but it is difficult to provide 24-7 phone support. Would an online 24-7 support chat help?

Posted 9 months ago

“The part I ordered was out of specs and I had a hard time with customer service trying to get a resolution. After, we finally agreed to a resolution, which was a second order for a different part free shipping; the part arrived and to be a so call laser cut part; looks more like a hand crafted piece specifically in the area where the metal needs to be shrink/ or stretched to make the arch shape. I have not test fit it yet , but you will see a review in you tube as soon as I get to it.”

Helpful Report

Posted 9 months ago

Hi there, thank you for taking the time to review. I am sorry you had a hard time getting to a resolution, I hope that the part fits well. Please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 9 months ago

“The parts came quickley but we can't talk to anyone on the phone to explain that parts were missing. Using email alone takes far too long. When the replacement parts arrived they were the wrong parts so we decided to have them made.”

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Posted 9 months ago

“Hello I have already made a review about your company and what I think start reading it because my review is critical of your company how you handle goods and services Regards Peter Tesarz”

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Posted 10 months ago

“Very bad service, firstly you should provide the customer with a contact number to reach out to you in case of an emergency. After placing the order had to follow up multiple times over email for the tracking number, I placed the order on 21st of June and one of the employee responded to me on the email saying the order was shipped on the 21st itself, but actually the order was shipped on the 27th of June. Why was there a delay of 6 days to ship the order when you had all the parts in stock???”

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Posted 10 months ago

“when I waited 17 weeks for the door sides, they were so badly packed and the whole box was broken, luckily none of the door sides were damaged so it went well in the end”

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Posted 10 months ago

“After waiting 17 weeks for delivery of hedliner it was both the wrong color and material of the fabric so I am not particularly happy with your handling of products”

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Posted 10 months ago

“Waited 3 months for a part. Not good enough”

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Posted 10 months ago

“The gauge arrived, but not the sensor!”

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Posted 10 months ago

“I ordered a safety belt, so a crucial part for using the car. About ten days later I dropped an email asking for shipping confirmation. Only then I was notified the safety belt I ordered was not in stock, and they were waiting for their supplier to restock it. Think this is at all unacceptable: you can't drive a car when a belt is missing: had I know I had to wait for more than twenty days, I'd have ordered the part from a different shop .”

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Posted 10 months ago

“I ordered parts from Germany and specifically went through a german site. I paid in € but then received the parts several days later shipped from the UK. The parts arrived later than expected and I was handed an additional invoice for customs. Adding an addition £30 to my order. The basic order ended up costing much more than expected. If I wanted to order from the UK I would have done so directly.”

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Posted 10 months ago

“Llevo tres pedidos y ninguna se ha acertado a la primera. Esto me hace dudar en volver a comprar aquí”

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Posted 11 months ago

“The part doesn’t fit properly, and will leave the panel open to rusting. So I’m going to try and repair the old one”

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Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 14,657 reviews