Heritage Parts Centre Reviews

4.5 Rating 12,502 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd May 2024

990

Anonymous

Anonymous // 01/01/2019

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inglese

“You sent me the wrong part even though your website lists its for that specific model and trim”

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Posted 5 months ago

“Am very dissapointed with my purchase this time. I a huge mistake was made on the window rubbers where they sent to me two front and my car now is lacking a rear window rubber”

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Posted 5 months ago

“Tardó mucho tiempo”

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Posted 5 months ago

“You need to reopen your shop for local customers”

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Posted 5 months ago

Thank you for taking the time to leave your review of Heritage Parts Centre. We truly appreciate your feedback.

Posted 5 months ago

“Both recent parts bought are wrong.”

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Posted 5 months ago

“Would love to see and talk to someone face to face for advice. Don’t like the online thing at all.”

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Posted 6 months ago

“I ordered a set of FRONT disc pads, and I got rear, that are the wrong size. I ordered a pair of shocks 6 weeks ago. So, at the moment, I am having the hassle of sending the wrong parts back and unable to test the front suspension properly. This is setting my project back a bit.”

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Posted 6 months ago

“Versandzeit lang Teile ohne Beschreibung/Anleitung Fensterheber versenkt Scheibe nicht ganz also nicht mit original vergleichbar”

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Posted 6 months ago

Sehr geehrter Herr es tut mir leid zu hören, dass die Versandzeiten und die Produkte nicht zu Ihrer Zufriedenheit waren. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, damit wir Ihnen helfen können, Ihre Probleme zu lösen.

Posted 6 months ago

“Still haven't received them.”

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Posted 6 months ago

“Still haven't received this yet was told it will be here in October”

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Posted 6 months ago

“I do wish that you would put reference part numbers for different manufacturers on the description of sensors and other products, so people know if it is the right sensor for that vehicle. Many thanks”

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Posted 7 months ago

Hi Steve Thank you for the feedback, we have passed this information on to our product team.

Posted 6 months ago

“Item never shipped, chased up for couple of weeks with courier (using tracking number provided) only to be informed that item had not been received from supplier… Tax calc on invoice confusing. Although purchased from your EU hub and paid in euro I was still charge import fees… Very disappointing experience, eventually requested refund and purchased items from another supplier…..”

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Posted 7 months ago

Thank you for taking the time to share your experience with us. We are sorry to hear that your recent purchase was not delivered as it should have been and that the import fees were unexpectedly high. We understand your disappointment and certainly regret that things did not work out in the way we had hoped.

Posted 7 months ago

“Por el momento no hemos recibido los retrovisores, gracias”

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Posted 7 months ago

“No hemos recibido por el momento la palanca”

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Posted 7 months ago

“Can't rate properly. Still waiting to receive these.”

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Posted 7 months ago

“You can’t talk to anyone on the phone anymore. This meant that I ended up ordering the wrong part. Refund was fast and sending the goods back was pretty easy but it’s much easier buying from companies you can talk to. I’ve bought a lot from Heritage in the past but I’m afraid their competitors now get my money”

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Posted 7 months ago

Hi Richard I am sorry about this, in future do please check with us via help@heritagepartscentre.com if you are unsure about the correct part to order. We have a team of enthusiasts ready to help you in business hours Monday to Friday. I understand it is frustrating to send an email, but we have found our team give faster and more accurate responses this way.

Posted 7 months ago

“Exhaust was poor quality Empi China sucks the return process isn’t easy so ended up re selling the exhaust for a loss!”

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Posted 7 months ago

Hi Neil Sorry to hear this, we are always reviewing quality issues with our suppliers so I will pass this feedback on to our quality control team.

Posted 7 months ago

“Parts are always damaged or scratched”

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Posted 7 months ago

Hi John, sorry to hear this. I can't see any communications to our help team on this issue, do reach out to us via help@heritagepartscentre.com and we will look into this for you. We are constantly reviewing our couriers and packing methods so would value your feedback.

Posted 7 months ago

“Waited 12 weeks for a part to come in stock. When it came to the date no communication. I emailed heritage to be told will be another 9 weeks. My hole project has been put in hold and no communication with customer at all”

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Posted 8 months ago

Hello, Thank you for taking the time to provide us with your feedback. We understand how frustrating it can be when projects are put on hold due to not receiving a part in a timely manner.

Posted 7 months ago

“Whilst the quality of product has been Great, I am deeply disappointment with shipment handling and Customer service. My Order has been partially fulfilled, actually duplicated from the parts that were delivered, and a month later the outstanding order is still not being shipped with no advice on when order will be complete.”

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Posted 8 months ago

Hello Shaheed, Thank you very much for your feedback. I can see your issue is being looked in, you will receive an update shortly.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 12,502 reviews