Heritage Parts Centre Reviews

4.5 Rating 15,710 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

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“Nicht geliefert aber schon Bezahlt und keine benachrichtigung das Nachgeliefert wird. Nicht sehr Kundenfreundlich”

Helpful Report

Posted 1 week ago

“Wie soll ich den Artikel bewerten, wenn er bezahlt aber noch gar nicht geliefert wurde ?”

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Posted 1 week ago

“Driver said he'd delivered to next door but he didn't do he just made a name up. Still not received my part I urgently asked for after half a dozen emails. Terrible”

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Posted 1 week ago

“Ich habe die bestellte und bereits bezahlte Ware bis jetzt nicht bekommen !!!!!”

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Posted 1 week ago

“The worst company ever I paid for speedy delivery The delivery driver dropped about 2 miles From house I guess he wanted to go home !!’ Still trying to track down my purchase Will never use this company again !!!&”

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Posted 1 week ago

“Bisher nicht angekommen, Lieferung als verspätet avisiert.”

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Posted 6 days ago

“Ordered next day delivery to be told after 3 days delivered to wrong address now 12 days and still waiting”

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Posted 6 days ago

“Never received it I received a part I did not order some sort of indicator stalk When contacting not heard anything back other than to take pictures of the box which is empty and in the bin every other part was fitted and arrived this gasket never showed up offered to send the indicator stalk back and it was like 10x the price of this £3.50 gasket but not heard anything since been buying from here for about 10+ years and got to say this has been the worse experience I’ve ever had over a little gasket”

Helpful Report

Posted 5 days ago

“nicht geliefert !!!! trotz Mahnung nicht und die help mailadresse ist ein Automat die geben weder das Geld zurück noch melden sich so etwas von unseriös habe ich noch nicht erlebt”

Helpful Report

Posted 2 days ago

“Reklamationen sind schwierig, leider, endloser emailverkehr. Versand auch ebi falschen artikeln zu zahlen, ich bin nicht zufrieden.”

Helpful Report

Posted 2 days ago

“Sender forkert vare, derefter forkert antal.”

Helpful Report

Posted 3 days ago

“Heritage Parts asks me ti review them even before the materials have been shipped. And that shipment did not yet happen 4 weeks after order. It is impossible to deal with such leadtimes in a professional restauration practice. If you want to be truly a European player, you need to undouble your warehouse between UK and the continent.”

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Posted 5 days ago

“Laut Internet war der Artikel zur Verfügung. Das bezog sich nur auf 1 Artikel. Der zweite ist nach 2 Wochen noch nicht geliefert worden.”

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Posted 6 days ago

“I am appalled at the lack of customer service from Heritage parts center and do expect my money back. Do not buy anything if you are in the USA. .I bought a steering wheeel for my wifes Porsche 356 When the order arrived via UPS they wanted "a fee" an additional $256.55 dollars. Of course I refused to pay the additional cost, so I did not accept the order. Now Heritage parts will not refund me. I am appalled at the lack of customer service and also now it appears as if I would not accept the product, I want the product, however I do not expect to pay the added $256.55 fee to accept it. I do expect a refund and letter explaining how this mess could happen. Jonathan barber”

Helpful Report

Posted 6 days ago

“No mandan las cosas”

Helpful Report

Posted 1 week ago

“Sehr lange Lieferzeit. Ich habe erst nach 12 Tagen die Teile erhalten! Werde andere Lieferanten zukünftig vorziehen .”

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Posted 1 week ago

“Ricambi diversi dalla descrizione. Dovrò fare un reso. Inoltre non ho ancora ricevuto l'ordine in totale”

Helpful Report

Posted 1 week ago

“Order submitted, took a week to get it (off the shelf parts) and also having to pay for postage. Did not get the parts I ordered, took a week to get any sort of decent communication, eventually resent the order, which were the same incorrect parts from the girat order. Given up as I need the car back on tbe road. Parts were most expensive I found but thought the service might be worth paying for to get sorted quickly. Will not make the same mistake again.”

Helpful Report

Posted 1 week ago

“Very poor communication and service……Sloppy paperwork for shipment to Australia which cost me $300 in Customs taxes even though the value of goods was below the $1,000 AUD threshold. This happened on two occasions when invoices were not updated to reflect the actual items delivered.”

Helpful Report

Posted 1 week ago

“Items were packed poorly, box arrived damaged, they do nothing to correct the issue.”

Helpful Report

Posted 1 week ago

Heritage Parts Centre is rated 4.5 based on 15,710 reviews