Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

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“On the whole my experience is not really the greatest. Do I expect to much, I almost don’t think I do. My line of work, if I’m asked to deliver something and I can’t do it, I tell the customer instantly. If something happens along the way to getting to them, well I tell them right away. If I can’t do all the stuff at the same time. You guessed it, I tell them and work with them. If that means going multiple times I do it, or Becuase I was straight with them right from the off, there usually work something to suit both party’s in a fair and genuine way. So when I order something from big company’s, ideally I’d like them to play ball with me. I don’t expect to chase for refunds, I don’t expect to be left hanging for 6 months waiting for parts that was not out of stock when I purchased it. Part way through that time, other items that was missing came back in stock. For them not to be sent at that point I don’t expect the few exchanges of emails for fundamentals of my requests to be totally ignored. Perhaps maybe I expected them to read what I wrote. Totally unfair on me to think that I guess How ever, I thought as you guys have emailed me asking to review my experience with you. Like you have some moral high ground over the way I’ve been dealt with and expect me to behave in a better manner, then I better oblige. After all VW HERITAGE have the monopoly on me, given they have so many parts that are very difficult to source. So my review is pointless Becuase the next time they have parts I can’t source else where. The behaviour I’ve received in the past. Well I just have to run the gauntlet again. In hope just maybe the next time my experience is better than the last. I would say if you would like to call me here’s my number to discuss these matter more. But I’d be wasting my time again. You have it multiple times in exchanges of emails. That really felt like the closest generic email response, you copied and forwarded for the sake a random reply’s at times. Tho I should add, they have once got my order right. Only when I purchased a bolt off your eBay store, which some how was over £1 cheaper with post, then if I’d of purchased direct from the website, so that was a positive experience.”

Helpful Report

Posted 1 day ago

“Only one of two ordered irons arrived. I have not been able to obtain adequate response to this error”

Helpful Report

Posted 1 week ago

“Ich habe meine Ware leider nicht erhalten und bitte umgehend um Nachforschungen!!!”

Helpful Report

Posted 1 week ago

“Habe sie nicht bekommen leider wahren nicht da bei.”

Helpful Report

Posted 1 week ago

“Hallo, ich bewerte Annahme der Bestellung 16.05.2025 und Lieferung 05.06.2025 !”

Helpful Report

Posted 6 days ago

“Vergognoso è dir poco. Siamo al quindicesimo giorno e della spedizione non si sa nulla. Parliamo di un pezzo di ricambio grosso come due monete da 2€. La vera vergogna è aver chiesto 17 € di spedizione. L'assistenza ti manda un tracking immobile da 5 gg. Neanche una scusa via mail Prima e ultima volta, mai più”

Helpful Report

Posted 3 days ago

“Leider wurden nicht alle bestellten und bezahlten Artikel geliefert. Die Aufkleber, die geliefert wurden, waren qualitativ in Ordnung.”

Helpful Report

Posted 2 days ago

“Sorry to say that the business with your company and the communication was not good. You did not communicate the real cost of your service. Such as any and all shipping cost before selling the product. Shipping and duty cost almost the same as the product. Will not order any more from you and will inform other vw customers.”

Helpful Report

Posted 3 days ago

“Awful, the item arrived broken (but useable). They have offered 15 percent refund. They take ages to get back to you and aren’t flexible. I need the lid replacing as that’s what came broken, they won’t. They want to replace the whole thing but I took it away and used it thinking the lid would be an easy replace. Avoid”

Helpful Report

Posted 6 days ago

Hi Gabby, sorry to hear this. I have checked and as we had no replacement stock to send you, all our team could do was offer some refund to go towards the transit damage. Very sorry for your experience on this occasion.

Posted 6 days ago

“Poco seri non rispondete e spedite altro.”

Helpful Report

Posted 1 week ago

Mi dispiace per la vostra esperienza qui. Vedo che non avevamo scorte di ricambio da inviarle, quindi i miei colleghi l'hanno rimborsata.

Posted 3 days ago

“Ik heb na ongeveer 2 week niks ontvangen. Gemaild hierover krijg geen antwoord wel voor de derde keer een mailtje om een beoordeling te geven. Drie keer is scheepsrecht bij deze geen zaken mee doen. ik geloof dat ik mijn geld kwijt ben.”

Helpful Report

Posted 1 week ago

Mi dispiace per la vostra esperienza qui. Vedo che i miei colleghi le hanno risposto, se ha bisogno di ulteriori informazioni ci contatti tramite help@heritagepartscentre.com.

Posted 3 days ago

“Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Ich habe ein Paket zurückgeschickt und nach 14 Tagen weder mein Geld noch eine Rückmeldung erhalten. Ich würde dort nie wieder bestellen.”

Helpful Report

Posted 1 week ago

Es tut mir leid, was Sie hier erlebt haben. Wie ich sehe, haben meine Kollegen Ihnen das Geld zurückerstattet. Wenn Sie weitere Informationen benötigen, kontaktieren Sie uns über help@heritagepartscentre.com

Posted 3 days ago

“estoy esperando un abono de una devolucion de dos cinturones de seguridad que llegaron a su almacen el dia 2 de mayo de 2025 a las 9;42”

Helpful Report

Posted 1 week ago

Lamento su experiencia. Veo que mis compañeros te han reembolsado, se procesó la semana pasada, así que ya deberías haber recibido el reembolso.

Posted 3 days ago

“Sent wrong parts and told me I was wrong . Evidently the guy in the dealing with mr knows more than Landrover !! These two parts are identical according the the expert at heritage”

Helpful Report

Posted 1 week ago

Hi Simon, sorry to hear of your experience here. I have checked through the emails and re-iterate that my colleague was only trying to help, but we are sorry for the issues you found with this part.

Posted 3 days ago

“Ignition coil I was sent did not fit my golf gti 8v not a hard part to send”

Helpful Report

Posted 1 week ago

Hi John sorry to hear this, please reach out to our Customer Service team via help@heritagepartscentre.com so they might be able to put this right for you.

Posted 3 days ago

“I ordered a part, it was available in two weeks, 3 weeks later I received the wrong part, a part for another vehicle which has nothing to do with it, after about ten exchanges I was offered a refund, without shipping costs. I ordered several items but the most important one was the first one. I wanted to save on shipping costs.Despite the supposed unavailability of the part, it remains available for order as of today.Refuses to send me the part, that it will never be put back in stock.”

Helpful Report

Posted 1 week ago

Je suis désolé pour votre expérience. Je vois que mes collègues vous ont remboursé, malheureusement la pièce que vous avez demandée en remplacement était en rupture de stock, nous vous avons donc contacté pour vous rembourser.

Posted 3 days ago

“Placed order. Goes to wrong address. Sent me email saying nes order coming. No order received. Sent 7 emails. No joy . Still no items. Nearly 4 weeks. Keep asking order number.”

Helpful Report

Posted 3 weeks ago

Hi there, I can see our team replied and organized a replacement order for you. Very sorry for your experience on this occasion.

Posted 3 days ago

“Bestelltes Teil weiterhin nicht erhalten!”

Helpful Report

Posted 3 weeks ago

Es tut mir leid für Ihre Erfahrungen mit dieser Bestellung

Posted 3 days ago

“Has not shipped the rims after over one and half months from ordering and payment. Is not able to tell the delivery date and does not cancel the order nor refund the payment.”

Helpful Report

Posted 3 weeks ago

“Made the purchase on the 29th April and as of today the 12th May I have still not received the items Total disaster I will think twice before I place an order again”

Helpful Report

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews