Heritage Parts Centre Reviews

4.5 Rating 14,656 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Always parts up the order and very annoying email subscriptions”

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Posted 3 days ago

“it said it would fit the specific Landrover I searched for. it didn't too short and useless.”

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Posted 4 days ago

“The part was fine, except it was bended in transport by DHL. Next day service became a 3 day service for a paid next delivery. Missed the MOT due to late delivery of part. Mechanic has another job before he's able to wotk on my van. When I called Heritage they didn't seem to care. 1st time I have had this experience with Heritage.”

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Posted 5 days ago

“Selling parts without technical backup or spec details. Lazy, dismissive customer services. Plenty of other firms to use - this one is best avoided.”

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Posted 1 week ago

“Male nn mi è arrivata 😢”

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Posted 1 week ago

“Tardaron en enviarlo, la empresa Heritage Parts rellenaron mi dirección de forma incorrecta, DHL me hizo ir a 40 minutos de mi casa a recogerlo después de más de 7 llamadas al servicio de atención al cliente. No volveré a comprar, 16€ de envío y un servicio pésimo y lento, evitad esta compañía. Me siento bastante engañado con todo para una primera experiencia pésima.”

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Posted 1 week ago

“Done of My parts are not deliveried and no information about why?!”

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Posted 2 weeks ago

“Useless without the sensor which has not been sent!”

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Posted 2 weeks ago

“It didn’t arrived in the box.”

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Posted 2 weeks ago

“Ur company does not stand behind ur product I will never buy anything from you guys again”

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Posted 2 weeks ago

Hi Scott, I can see from your order history that you have placed one order with us - but cannot see any emails or messages regarding your order in any of our coms platforms. Do please reach out to our customer service team so they can find out the nature of your issue and help solve it for you. You can reach them via help@heritagepartscentre.com

Posted 2 weeks ago

“Have not received it yet”

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Posted 3 weeks ago

“I did not get all my parts !”

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Posted 4 weeks ago

Hi there, sorry to hear this. I can see that our team have informed you via email about the out of stock items on your order.

Posted 3 weeks ago

“Teile kaputt geliefert”

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Posted 4 weeks ago

“Mi pedido era de dos artículos y solo me ha llegado uno, del otro no tengo noticias. He llamado al teléfono que me viene y me dice que ese servicio no está disponible. He escrito para que me actualicen el pedido y me dicen que en unos minutos me mandarán un correo pero pasada más de una hora no he recibido nada en la bandeja de entrada ni en spam.”

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Posted 1 month ago

Lamentamos su experiencia con este pedido. El artículo que faltaba estaba fuera de stock cuando usted hizo su pedido, puedo ver que mi colega respondió a su pregunta y le hizo saber que dentro de una hora de la recepción de su pregunta.

Posted 3 weeks ago

“El lamelunas que he recibido está doblado y golpeado, no encaja correctamente quedando una abertura entre el cristal y la chapa.”

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Posted 1 month ago

Lamento su experiencia, veo que nuestro equipo está en contacto con usted al respecto.

Posted 3 weeks ago

“El producto llego dañado. Y estoy a la espera de poder devolverlo, espero que me manden el código de envio. Adjunto fotografia”

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Posted 1 month ago

Lamento su experiencia, veo que nuestro equipo está en contacto con usted al respecto.

Posted 3 weeks ago

“Very poor quality l, different from OEM, not fitting.”

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Posted 1 month ago

Hi Pier, sorry to hear this. Do reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 1 month ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."”

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Posted 1 month ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."””

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Posted 1 month ago

“Tony, tony*jack*son*3330*@gmail*.com* made the recovery process seamless—got all my lost funds back!"”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 14,656 reviews