Heritage Parts Centre Reviews

4.5 Rating 12,451 Reviews

89 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,451 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“I don't like that I could not just pick up the phone to speak to someone”

Helpful Report

Posted 22 hours ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 19 hours ago

“Part on website is not the same as what was sent , customer service was very unprofessional and rude . I sent a photo of the item received along side a screenshot of the product on their website yet they acted like it was the right part … took many emails back and forth for them to agree it was in fact the wrong part and the photo advertised on the website was incorrect, they haven’t changed it though. Took weeks to get a refund as they wouldn’t send the return label. Wouldn’t use again. Also was lied to saying they tried to call me that’s why there was a delay with replying to my email. No missed calls or voicemails and I didn’t even give them my number so unsure how they tried to call me , very untrustworthy company.”

Helpful Report

Posted 1 day ago

Hi April, sorry to hear this feedback. I have reviewed the email chain and I am sorry for any misunderstanding, my colleagues were simply and quite courteously advising you the part would fit your vehicle but the manufacturer had changed spec slightly from the image you saw online. I can see they set up a return for you in a timely manner, and again our apologies for any misunderstanding.

Posted 20 hours ago

“Wrong part and still waiting for return label to send back lack of communication is appalling”

Helpful Report

Posted 2 days ago

Hi Jason, please check your email inbox as our returns team sent you this information back on 15th April at 09:49am. If you cannot find it, do contact us again via help@heritagepartscentre.com

Posted 1 day ago

“Bei der Bestellung stand Lieferzeit 2-3 Wochen Was es heist ich bekomme das Teil in 2-3 Wochen. Erst bei nachfragen kam antworten, wir haben das Teil im Zentrallager und es wird intern verschickt ….. Nur Ausreden die mich als Kunden nicht interessieren. Habe das Teil erst in der 5 Wochen bekommen nachdem dem ich es bestellt habe”

Helpful Report

Posted 3 days ago

Es tut mir leid für Ihre Unzufriedenheit. Die Vorlaufzeit auf der Website gibt an, wann das Teil in unser Lager geliefert wird, und manchmal ändern sich diese Schätzungen aufgrund von Problemen in der Lieferkette.

Posted 1 day ago

“Hi part I ordered never arrived complained and you sent out another part that I didn’t order ? No contact details to phone won’t be shopping again”

Helpful Report

Posted 3 days ago

Hi Michael, we are sorry to hear this. I can see my colleagues sent a replacement out to you, but no other communication since. We have emailed you to find out if we can help.

Posted 3 days ago

“Katastrophe, langsam werde ich echt sauer. Habe zum zweiten Mal falsche Felgen bekommen. Man wartet sehr lange auf Antworten.”

Helpful Report

Posted 5 days ago

Es tut mir leid, dies zu hören. Wie ich sehe, hat mein Kollege Ihnen am 17. April eine E-Mail geschickt, um zu versuchen, die Angelegenheit für Sie zu klären.

Posted 1 day ago

“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 1 week ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 1 day ago

“Total rip off. The shipping cost more than thhe part which didn't fit. I would NEVER buy anything again from Heritage”

Helpful Report

Posted 1 week ago

Hi Donald, sorry to hear of your dissatisfaction. I have checked through our customer service emails and our order system and can see that you placed and confirmed your order on 9th March, then contacted us on 12th to complain about the shipping cost, by which time sadly the order had already been shipped. My colleagues informed you that the order had already been dispatched to which you said you would refuse delivery. We have not heard from you since that about the part not fitting; please do reach out to us via help@heritagepartscentre.com with more detail and we can look to get a replacement part to you if the part sent is incorrect for your vehicle.

Posted 1 week ago

“maybe if my parts arived I'd write a review”

Helpful Report

Posted 1 week ago

Sorry to hear this Nick. I can see that DPD had some issues getting the delivery correct on this and your order was returned to us, sorry about that. It does look as though the final dispatch sent on 18/4 made it through, please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 1 day ago

“Cobráis la devolución por un fallo en el pedido”

Helpful Report

Posted 1 week ago

Hola, veo que respondimos a su consulta el 22 de marzo y le ofrecimos la devolución del producto no deseado. No hemos recibido respuesta por su parte.

Posted 1 day ago

“Still havent received item.”

Helpful Report

Posted 1 week ago

Hi Shaun, I can see the my colleague Ramon kept you informed with stock arrival dates on 3rd April and confirmed your order was ready for collection on Monday this week.

Posted 1 day ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

Helpful Report

Posted 2 weeks ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 1 day ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

Helpful Report

Posted 2 weeks ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 1 week ago

“Bring back the phone lines .”

Helpful Report

Posted 2 weeks ago

Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.

Posted 1 week ago

“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”

Helpful Report

Posted 2 weeks ago

Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.

Posted 1 day ago

“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”

Helpful Report

Posted 2 weeks ago

Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 1 day ago

“Unable to contact by phone or in person. Still awaiting items having paid.”

Helpful Report

Posted 2 weeks ago

Hi there, do check your emails as we replied to your enquiry and your order looks to have been received in full.

Posted 1 day ago

“The payed order was not deliverd.”

Helpful Report

Posted 2 weeks ago

Hi Wilfried, please check your emails as our team emailed you back about this on the day you enquired.

Posted 1 day ago

“Meine Bestellung wurde nicht vollständig ausgeliefert. Anstatt Antwort auf meine Beschwerde zu bekommen, wurde ich aufgefordert den Vorgang zu beurteilen. Als nächste Antwort bekomme wiederum eine Aufforderung zur Bewertung. Was ist mit diesem Unternehmen los? Kümmert sich nicht um zufriedene Kunden, nur um Bewertungen?”

Helpful Report

Posted 2 weeks ago

Guten Tag, es tut mir leid, dies zu hören. Ich habe die Angelegenheit anhand der Auftragsnummer und der E-Mail-Adresse überprüft, kann aber keine E-Mails von Ihnen an unseren Kundendienst finden. Bitte schreiben Sie uns eine E-Mail an help@heritagepartscentre.com und einer unserer Mitarbeiter wird sich um die Angelegenheit kümmern.

Posted 1 day ago

“Part broke as soon as tried to use it. Poor quality copper thread”

Helpful Report

Posted 3 weeks ago

Hi Nigel, sorry to hear this. I can see my colleague has refunded you and we have reported the issue with this part to our Quality control team.

Posted 1 day ago

Heritage Parts Centre is rated 4.5 based on 12,451 reviews