Heritage Parts Centre Reviews

4.5 Rating 16,022 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Never received items”

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Posted 10 hours ago

“Useless, send parts out 3 months after I ordered them. Use just campers they are way better”

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Posted 14 hours ago

“Out of stock. Never received it and no follow up to advice status etc..”

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Posted 3 weeks ago

“Ordered by accident. Tried to cancel. You wouldn't let me”

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Posted 2 weeks ago

“The part come with delay I asked for a Iron Mount for my Engine, and I Receive 5xrubbers (...) Still waiting my money back after 3 days of receive and got no answer”

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Posted 2 weeks ago

“Have knot received as yet”

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Posted 2 weeks ago

“Haven't received ot yet?”

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Posted 1 week ago

“Delivery was lost, made a 9 day delay.”

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Posted 1 week ago

“There was no sales counter at heritage because they said they were afraid of catching Covid! I only bought what I desperately needed as I was there by siting in my car doing the order on my phone I went to Just Kampers for the rest such had a sales counter and were not too precious to speak to the public !”

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Posted 1 week ago

“Never received items.”

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Posted 1 week ago

“I ordered 9 different parts from Heritage I got half on the, some damaged and now they are not responding on my emails, at all I still miss the parts but they don’t return”

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Posted 1 week ago

“Per ora non mi esprimo, attendo di ricevere la seconda parte dell’ordine, a tutt’oggi non ho ricevuto notizie sulla consegna e oltretutto ho già pagato anche l’articolo mancante.”

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Posted 1 week ago

“Not use again my t4 bumper didn't fit my t4, customer service terrible they weren't interested.”

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Posted 1 week ago

Hi Sue, we have looked into this for you and can only find one email from you asking about the lead time of some back ordered parts - which our team replied to 4 hours later. Please do reach out to us via help@heritagepartscentre.com so we can look again at this for you.

Posted 1 week ago

“Delivery times are unrealistic and no response to correspondence.”

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Posted 1 week ago

Hi Tej, we have looked into this for you. I can see your first message into our CS team at 7:15pm on Friday evening was answered as soon as the team returned to work on Monday morning at 9:13am. Your order was fulfilled in the advertised time, if you require the service to be faster you need to select the express delivery not standard delivery options on check out.

Posted 1 week ago

“Still waiting for my parts as they where not send to the correct address and so the package went back. no news no money back”

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Posted 1 week ago

We are sorry to hear this. I can see our team have looked into this and re-directed the order to you.

Posted 1 week ago

“I still have got my f#@#@@ing ignition from Australia Post”

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Posted 1 week ago

HIi Peter We are sorry to see this. I can see our customer service team are chasing AusPost/UPS about this for you.

Posted 1 week ago

“We ordered and paid for an expansionin tank (Part No SKU 701-121-407/B) for a VW Transporter on the 28th August last and are still awaiting delivery. We were informed a few weeks ago that the tank would be delivered within two weeks - but we have not received the tank. The VW Transporter is off the road and cannot be driven and our customer is becoming very annoyed The order no was #WEBXK280825001164284. Please let me have update by return”

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Posted 2 weeks ago

Hi Paul, sorry to hear this. We cannot look into this and reply on this review platform I am afraid. Our customer service team are online between 9-5 Monday to Friday via help@heritagepartscentre.com. I will ask one of our team to contact you asap regarding this.

Posted 2 weeks ago

“Shipping was more then parts which were very poor quality and very slow in ariving. Additional cost because of tariffs added and very slow at arriving. You lost a customer 😖!”

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Posted 3 weeks ago

Hi Michael, we are sad to hear this - I cannot see any emails to our team about his but if you contact us regarding the quality issues we can deal with them and look to make this right. However, we ship to the US from the UK, we cannot make the journey any faster and there is nothing we can do about import tariffs.

Posted 2 weeks ago

“Il materiale non è stato consegnato”

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Posted 4 weeks ago

Ci dispiace, ma uno dei componenti che hai ordinato era esaurito al momento dell'ordine. Vedo che il nostro servizio clienti ti ha informato di questo e ti ha comunicato i tempi di consegna previsti.

Posted 1 week ago

“no lo he recibido”

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Posted 3 weeks ago

Heritage Parts Centre is rated 4.5 based on 16,022 reviews