Heritage Parts Centre Reviews

4.5 Rating 14,227 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Ik heb nog niks ontvangen. Ik had al contact gehad met klantenservice die zei dat het ligt aan de leverancier. Maar ja we hebben het over een zekering die gewoon via de post kan verstuurd worden.”

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Posted 4 days ago

“Bad I ordet a fuel block off plate Et never came 😟😟 Your Order #WEBXU160225000085636”

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Posted 4 days ago

“Sehr schlecht, Artikel entspricht 0% dem Original, schade, nie wieder”

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Posted 4 days ago

“Sigo pensando lo mismo solo les importa que compremos y paguemos les falta la mitad de las cosas que no te informan del retraso y algunas nunca te las envian no hay seriedad alguna.”

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Posted 2 weeks ago

“We recently ordered some parts next day delivery and paid the extra money for delivery before 12 o’clock, but unfortunate we did not order the parts in time on the Friday my parts did not come until the Tuesday and I believe that the site should not allow you to order parts next day delivery if this service is not possible I feel it is rather fraudulent and your customer services was absolutely no help and quite frankly rude, and as you can probably tell I have dyslexia and have trouble navigating certain types of websites and I find your delivery charges very misleading . The site should not be able to charge you for a service that you cannot receive regardless of any disclaimer. your company’s responsibility to make sure the service that you are paying are available”

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Posted 1 month ago

Hi Greg, sorry to hear of your difficulties. We are as clear and transparent as we can be on our messaging regarding delivery charges and the cut off times for placing orders for either pre12 or Saturday delivery. There are multiple points in both the shopping experience and check out and order confirmation points where the parameters of these delivery charges are addressed. The next day delivery service is quite clearly stated as a weekday service and customers are given warnings, as stated, at multiple points along the buying journey.

Posted 3 weeks ago

“U ok only had two and I wanted 4! Asked if I could get two from EU sight, the websight allowed it, then this shop said I couldn’t purchase them and we had 11 emails trying to tell me why! I didn’t care about charges but was told I couldn’t have them!!!! The only thing I can’t have is penicillin! I bought two others from a rival!!!”

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Posted 1 month ago

“took about 3 months to turn up, now stop sending me messages”

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Posted 1 month ago

Hi Kevin, sorry to hear that your order took some time to be delivered. We do have products which, due to suppliers, have long lead times. We are constantly working on this to provide a better lead time. If you find the follow up emails regarding reviews intrusive, please scroll down one of them and hit the unsubscribe button so our system does not send them to you in future.

Posted 3 weeks ago

“I have used you a lot in the past as you where by far the best in terms of knowledge But since you decided to forgo calls by phone it’s been hopeless I’m afraid and I spend elsewhere Yes you do have a dedicated line and person but that proven to be very slow, tedious and often I’m afraid with someone with little knowledge Sorry to be blunt but unless it changes I simply can’t be bothered Unless you know the exact definition or code of a product using your website simply doesn’t help Kind regards Roy Bird”

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Posted 1 month ago

Hi Roy Thank you for your feedback. We have a team of specialists, the same team of enthusiasts who were answering the phone lines previously, on our technical support team who are available from 9am to 1pm Monday to Friday who can answer questions on part numbers, which parts are suitable for your needs and even fitment information. You can get them on 01273 444000. The website provides you with a diagram of each vehicle where you can identify which parts you need for your application. Failing that you can email or call the team for help.

Posted 3 weeks ago

“The parts were OK but I paid for next day express delivery, it was delivered three days later. Very disappointed but did get my delivery money back.”

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Posted 1 month ago

“Unfortunately, I received something completely different than what I ordered, so I had to return it...”

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Posted 1 month ago

Hi Geza, I am sorry to hear of your dissatisfaction. I can see that one of my colleagues in our technical support team explained this to you, but you did receive what you ordered and what was advertised. This product is an Engine rebuild kit that uses different components to those used originally as those original components have now become obsolete. It is still fit for purpose and is the correct product for the application. I am glad that our team also helped you to return the item and refund you.

Posted 1 month ago

“Disappointing to receive parts, that you expect new, to be rusted.”

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Posted 1 month ago

Hi there, sorry to see this. Sometimes stock left in storage can have some minor rust pitting and this is usually picked up by our goods out team and rectified before the item is sent. I am sorry that this has fallen through the net. Do get in contact with our customer service team via help@heritagepartscentre.com so we can put this right for you.

Posted 1 month ago

“Geld in den Sand gesetzt! 😞 Entweder nicht mitgeliefert oder wegen schlechter Verpackung auf dem Transportweg verloren gegangen.”

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Posted 1 month ago

Es tut mir leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind, Kai. Wir nehmen solche Situationen sehr ernst. Es kann vorkommen, dass Teile während des Transports beschädigt oder verloren gehen, und das sollte nicht passieren. Bitte kontaktieren Sie unser Kundenserviceteam unter help@heritagepartscentre.com, damit wir Ihnen helfen und die Angelegenheit klären können.

Posted 1 month ago

“He recibido la luz trasera izquierda rota”

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Posted 1 month ago

“The order never ever went through, even after many many attempts to resolve the issue with your online chat help which was a complete and utter waste of time!! I will never use Heritage again.”

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Posted 1 month ago

“They sent me some curtains instead!”

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Posted 2 months ago

“Never received my visors been over a month , was informed by customer service that my parts were delivered and I signed for them even though they were signed for in Australia and I’m in the United States…”

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Posted 2 months ago

“Noch nicht geliefert”

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Posted 2 months ago

“Was sended 2 right side”

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Posted 2 months ago

“Buongiorno, ho cercato di mettermi in contatto, ho spedito diverse email e non ho ricevuto risposta. Il materiale acquistato non é compatibile con il mio Volswagen T4, rispondere é cortesia. Buon anno Molinari Fabrice-Michelotti Maurizio”

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Posted 2 months ago

Ciao Abbiamo risposto alla sua richiesta in precedenza, ho copiato la nostra risposta in una nuova e-mail e l'ho inviata nuovamente. Ci scusiamo per l'inconveniente.

Posted 2 months ago

“Still waiting on badge !!!!!”

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Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 14,227 reviews