Heritage Parts Centre Reviews

4.5 Rating 14,230 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“HAVING ORDERED AND PAID BY PAYPAL I AM STILL WAITING FOR MY ORDER AFTER WEEKS NO CUSTOMER SERVICE WHEN I CALLED AND STORE IS NOW CLOSED FOR BUSINESS, MEANTIME I HAVE LODGED A COMPLAINT WITH BOTH HERITAGE AND PAYPAL TO REDEAM MY MONEY”

Helpful Report

Posted 6 months ago

Hi Robert, I can see my colleague replied to your enquiry on 27th August and she was waiting on a reply from you. I have re-opened your enquiry and we will follow up with you.

Posted 5 months ago

“zero because I didn't receive a bag of 25 that I ordered. I wrote then an email saying that one bag was missing. No one answered me or contacted me. I still waiting for the bag.”

Helpful Report

Posted 7 months ago

Hi Julio, I am very sorry to hear this. I can see my colleague replied to your initial question but it looks like you didn't receive that email. I have followed up and sent you an email to resolve this for you.

Posted 5 months ago

“I ordered the belt I wanted online pictures show a solid belt when I went to collect belt and shins it was a conventional v belt belt. I said to the man on the parts department this is incorrect he said you will have to return it for a refund while I was standing there then reorder the belt I wanted so I did I went the following day to collect and he gave me the same belt I had to return and pay for again I spoke to one of the sales team who checked the belt to see if it would fit my vehicle and he confirmed it was correct and just the new style belt I took to fit and did not fit my vehicle I was so upset I've put the belt in the bin and ordered from another supplier”

Helpful Report

Posted 7 months ago

Hi John, sorry to hear this. I've checked through the emails regarding this order and can see that our team advised using more shims to accommodate the new design of this belt. Do come back to us on help@heritagepartscentre,com if this has not worked.

Posted 6 months ago

“I was continously mucked around with trying to get some very basic trim for my type 2 Kombi. When it comes to knowing left from right not only did I get get sent the wrong part but your photos do not match the descriptions both on your website and on your packaging slips!!!! Same thing happened with big and small, it was ridiculous !!!! Same with giving a review, I have already given one!!!!!”

Helpful Report

Posted 7 months ago

Hi Robert, sorry to hear this. I can see multiple emails from our team regarding the issues you faced and can also see that the team have resolved the issue for you. I am sorry for your experience with this order.

Posted 6 months ago

“Far too needy. All I wanted was a part for my car, I didn't want endless begging e-mails for reviews. OK, have it your way: one star.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. Just for information, you can unsubscribe from our emails if you head down to the bottom of the email chain and hit 'unsubscribe'.

Posted 6 months ago

“Rubbish barrels were cheap and flimsy and 2 have already broken from just locking my doors”

Helpful Report

Posted 7 months ago

Hi there, I am sorry for your experience with these parts. I cannot see any emails to our team about this, please do contact us via help@heritagepartscentre.com so one of our team can look into this for you.

Posted 6 months ago

“Una de las piezas todavía no la he recibido”

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Posted 7 months ago

buenas tardes Lamento su experiencia, pero veo que nuestro equipo de atención al cliente le ha contestado y encontrado su pedido.

Posted 6 months ago

“Your not as good as you used to be no person to talk to !! And don’t know if any of these pars fit my car I would not recommend heritage to anyone”

Helpful Report

Posted 7 months ago

Hi Darren, sorry to hear this. If you email our team on help@heritagepartscentre.com one of our team will be able to advise you on any future purchases.

Posted 6 months ago

“Under engine cover didn't fit well and caught wheels when turning”

Helpful Report

Posted 7 months ago

Hi Darren, please contact our customer service team via help@heritagepartscentre.com so they can investigate this issue for you.

Posted 7 months ago

“Excellent service, very fast and efficient many thanks”

Helpful Report

Posted 7 months ago

Hi Eric, thank you for your feedback. You rated us one star, is there anything about the service you were unhappy about? If so please contact us via help@heritagepartscentre.com

Posted 7 months ago

“Items have not arrived, 10 days late today. Dhl says they gave to usps. Find a new shipper please.”

Helpful Report

Posted 7 months ago

Sorry to hear this Eric, we will look into the issue with DHL.

Posted 6 months ago

“Wurde leider nicht geliefert”

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Posted 8 months ago

Es tut mir leid, dass Ihre Bestellung nicht angekommen ist. Bitte kontaktieren Sie unseren Kundenservice über help@heritagepartscentre.com und er wird sich darum kümmern.

Posted 7 months ago

“I also orded some wheel nuts at the same time as the roofrack. Thhe roof rack arrived, but not all my wheel nuts. I have emailed you guys. but no one has got back to me. I needed x20 wheel nuts but the box was damaged and there was only x17 wheel nuts.”

Helpful Report

Posted 8 months ago

Hi David, sorry to hear this. One of our Customer Service team will be in touch via email to get those missing wheel nuts out to you.

Posted 7 months ago

“Scheinwerferglas für Porsche 993 defekt geliefert. Die innere orignale Porscheverpackung wies deutliche Kompressionsspuren, die Umverpackung nicht. Das lässt den Schluss zu, dass das Teil vermutlich schon defekt abgeschickt wurde. Ersatz ist nicht mehr lieferbar, die Erstattung zieht sich. Die Reparatur des Wagens verzögerte sich um zwei Wochen. Daher kann Heritage Parts nicht empfehlen. Sorry”

Helpful Report

Posted 8 months ago

Es tut mir leid, von Ihren Erfahrungen mit dieser Bestellung zu hören. Bitte kontaktieren Sie unseren Kundendienst unter help@heritagepartscentre.com, wenn Sie weitere Unterstützung benötigen.

Posted 8 months ago

“Non ho ricevuto il pezzo ordinato e pagato”

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Posted 8 months ago

Mi dispiace sentire questo. La preghiamo di contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com e il nostro team si occuperà del problema.

Posted 8 months ago

“Advertised as a windshield trim I added it to my basket and paid at the end of the process. Turns out it is priced per mtr but you only know that if you don't add yo basket and clock on the image. So I have a mtr of windscreen trim. HP offered 5% off my next order so would need to spend close to £100 to feel the benefit. The advert mis represents the product as the door trim I bought was advertised in the same way but not priced per mtr. Good products, poor customer service.”

Helpful Report

Posted 8 months ago

Sorry to hear this John, I've passed the feedback to our web team. The product page states it is purchased by metre but we will look at making this clearer.

Posted 6 months ago

“Have not received item”

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Posted 8 months ago

Hi Martin, do contact us via help@heritagepartscentre.com and one of our team will look into this for you.

Posted 8 months ago

“Pedido incompleto, sigo esperando a recibirlo, quedaron de enviarlo pero a día de hoy aún sin llegar”

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Posted 8 months ago

“These were removed from my order. Please update your rating mechanism”

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Posted 8 months ago

“Did not get them yet.. I cannot do a review... still waiting for items.”

Helpful Report

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 14,230 reviews