Heritage Parts Centre Reviews

4.5 Rating 15,724 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

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“Ignition coil I was sent did not fit my golf gti 8v not a hard part to send”

Helpful Report

Posted 2 months ago

Hi John sorry to hear this, please reach out to our Customer Service team via help@heritagepartscentre.com so they might be able to put this right for you.

Posted 2 months ago

“I ordered a part, it was available in two weeks, 3 weeks later I received the wrong part, a part for another vehicle which has nothing to do with it, after about ten exchanges I was offered a refund, without shipping costs. I ordered several items but the most important one was the first one. I wanted to save on shipping costs.Despite the supposed unavailability of the part, it remains available for order as of today.Refuses to send me the part, that it will never be put back in stock.”

Helpful Report

Posted 2 months ago

Je suis désolé pour votre expérience. Je vois que mes collègues vous ont remboursé, malheureusement la pièce que vous avez demandée en remplacement était en rupture de stock, nous vous avons donc contacté pour vous rembourser.

Posted 2 months ago

“Placed order. Goes to wrong address. Sent me email saying nes order coming. No order received. Sent 7 emails. No joy . Still no items. Nearly 4 weeks. Keep asking order number.”

Helpful Report

Posted 3 months ago

Hi there, I can see our team replied and organized a replacement order for you. Very sorry for your experience on this occasion.

Posted 2 months ago

“Bestelltes Teil weiterhin nicht erhalten!”

Helpful Report

Posted 3 months ago

Es tut mir leid für Ihre Erfahrungen mit dieser Bestellung

Posted 2 months ago

“Has not shipped the rims after over one and half months from ordering and payment. Is not able to tell the delivery date and does not cancel the order nor refund the payment.”

Helpful Report

Posted 3 months ago

“Made the purchase on the 29th April and as of today the 12th May I have still not received the items Total disaster I will think twice before I place an order again”

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Posted 3 months ago

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

Helpful Report

Posted 3 months ago

“Poor communication”

Helpful Report

Posted 3 months ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

Helpful Report

Posted 3 months ago

“poor service took 8 days got no confirmation when it was sent no tracking information when it would be delivered box was damaged but luckily exhaustwas ok just scrapes box was left at front door probable the worst service i have had in ten years of using vw-heritage”

Helpful Report

Posted 3 months ago

“comunicazione e preparazione dell'ordine incredibilmente lente, acquisterò nuovamente solo se sarò obbligato.”

Helpful Report

Posted 3 months ago

“Item arrived faulty and have had no reply from heritage parts after 2 complaints sent”

Helpful Report

Posted 3 months ago

“ordine non consegnato.”

Helpful Report

Posted 3 months ago

“Placed order on May 6th. It is now May 26 still no shipping update or tracking number provided even though I enquired two times through contact us. Also waiting for a shipping update for another order that had 1 item on back order. Back order item back in stock. Hope it doesn’t sell out before they complete my order. No reply on contact us for an update. Unless my current orders are resolved I will not be ordering from heritage in the future.”

Helpful Report

Posted 3 months ago

“Good product and price. Lousy delivery and customer service who didn't care. All I was told was we have no control over the delivery firm. You emply them!!”

Helpful Report

Posted 3 months ago

“Parts still not arrived, driver could not see large sign saying where to put parcel!!! ,costing me a fortune waiting,van still on ramp customer going mad for it back,!!!I was in workshop and he didn’t knock on door, I was working just behind door,it’s now 12.05 next day and still not here I’m fuming”

Helpful Report

Posted 3 months ago

“Things didn't go well with my order I piad £91.50 for a part that's in stock I had to contact them to ask why my item had not been posted then had to contact them again item still not posted 5 days after placing and paying for the item I was told it's not even been sent vehicle still off the road and I have had to cancel my order rude uncaring staff and the free postage over £75 is worthless unless you pay premium postage they don't give a toss”

Helpful Report

Posted 3 months ago

Hi Barry, we are sorry that your experience was not a good one. We have reviewed the email chain and can only apologize for the delay in processing your order. Having read the email chain we are satisfied that our Customer Service team dealt with your enquiry in a polite and professional manner. We are committed to helping our customers and apologize that due to a recent surge in orders our warehouse team were running a little behind schedule.

Posted 3 months ago

“Placed an order for headlights Attempted to update with one or part but was told this was not possible and to place a 2nd order. Took delivery of two suspension Springs and zero headlights. What a joke”

Helpful Report

Posted 3 months ago

“Unfortunately, I cannot evaluate your service as long as I placed the order on April 22, and the ordered and paid product has not arrived by May 11! Please find a solution to this problem! I would love to be able to come back with an upgraded, more positive review!”

Helpful Report

Posted 3 months ago

“Waited over 2 months for my part to arrive can't say im happy”

Helpful Report

Posted 3 months ago

Hi James, sorry to hear this. We've checked your order and something for you to bear in mind for future is that you seem to have used the wrong website to place your order on this occasion. You are based in the UK and somehow you have ordered through the EU website not the UK website. Do check the flag in the top right hand side of the home page, this denotes which nationality the website is intended to serve. Also, it shows the stock levels of our EU warehouse not the UK one where your order will be sent from. We have one of the parts on your order ready to go, but the second one will be available on one week. If you've any further questions please contact our customer service team via help@heritagepartscentre.com

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 15,724 reviews