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Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
31,376
 Metrics Info
4.5
Based on 14,657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

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Michael
Verified Reviewer
“Unfortunately I haven't yet recieved the items above i.e. Sunvisor Set Coupe, Black/ Cream Right Hand Drive.”
Helpful Report
Posted 7 months ago
Luke
Verified Buyer
“No phone calls anymore. Message through website and email 36hrs later - website was down also. Great service to rubbish!”
Helpful Report
Posted 7 months ago
Hi Luke, I am sorry that our website did indeed have some downtime on 2nd September. However, I can see that all your questions were answered by our team both on the product question side and with regards to the website issues. We were unable to answer your website issue until after it had been resolved, but all your other questions were dealt with within less than 30 minutes response time. I am sorry about the website outage; this matter has been addressed and fixed now.
Posted 7 months ago
Anders
Verified Buyer
“Bought complete exhaust system for mk2 golf. Did send Heritage parts centre 3 mails in advace to be sure that parts would fit. Parts did not fit each other, had to buy other parts to make exhaust fit together. Also the rear mufler was not in order, carmechanic had to weld so that the exhaust was not leaking. Extra cost for me was 250 £. Im not impressed by either fitment or quality. Will not buy parts again.”
Helpful Report
Posted 7 months ago
Hi Anders I am sorry for your experience with this order. I can see that you asked us about an associated part to the exhaust system after you placed your order which sadly we do not stock. I can see that we suggested the correct part number for the manifold you require to complete the fitment of this part also - I am sorry that this was not a good buying experience for you.
Posted 7 months ago
Brian Blake
Verified Buyer
“It was advertised it would fit and it wasn't even close”
Helpful Report
Posted 7 months ago
Hi Brian, sorry to hear this. Please do reach out to our customer service team so they can make this right for you via help@heritagepartscentre.com
Posted 7 months ago
Doug Szivulka
Verified Reviewer
“I orderd 2 sway bar mounting kits and only recieved 1 kit. These kits are quite expensive and to get shorted one isn't a good thing. :(”
Helpful Report
Posted 7 months ago
Siri
Verified Reviewer
“Are still waiting for my part, been waiting for a year no.”
Helpful Report
Posted 7 months ago
David
Verified Reviewer
“Todavía, casi un mes después y todavia no lo he recibido”
Helpful Report
Posted 7 months ago
Karl Wells
Verified Reviewer
“Was advised the wrong exhaust parts for my AAC T4, ordered replacement correct parts and paid for next day delivery, received the correct parts 4 days, still trying to get the incorrect parts collected for return, 3 weeks and almost daily correspondence via email only, very dissatisfied with the whole experience, lets see how much longer i have to wait for the refund for the incorrectly advised parts”
Helpful Report
Posted 7 months ago
Francisco Jose
Verified Buyer
“Me faltan tres productos . Recibí uno de los cuatros abonados me dieron un plazo de tres semanas y a la fecha de hoy sigo sin recibir nada, ruego me comuniquen el resultado de dicho pedido”
Helpful Report
Posted 7 months ago
Buenas tardes La pieza pendiente de su pedido le será enviada en la próxima semana. Está previsto que nuestros proveedores la entreguen esta semana.
Posted 7 months ago
Daniel
Verified Buyer
“service good, parts quality rubbish”
Helpful Report
Posted 7 months ago
Hi Daniel, thank you for your review, I am glad the service you experienced was good. Please do email us via help@heritagepartscentre.com and let us know the parts you are referring to so we can get our product team to address your feedback.
Posted 7 months ago
Ennio
Verified Buyer
“Ho ricevuto il materiale diverso da quello ordinato”
Helpful Report
Posted 7 months ago
Ciao a tutti Mi dispiace sentire questo. La preghiamo di inviarci un'e-mail all'indirizzo help@heritagepartscentre.com in modo che uno dei nostri team possa esaminare la questione per lei.
Posted 7 months ago
Gary
Verified Buyer
“Incorrect parts assembly with wrong handed cap fitted on Mk2 Golf front fog light. Glass correct side but cap fitted is incorrect.. Contacted Heritage and no answer.. what a shock!”
Helpful Report
Posted 7 months ago
Hi Gary, I can see your initial enquiry to us on 2nd Sept was replied within three hours where we requested images of the issue and your follow up email was also replied to by us with the same request. We have not received an answer to our reply to your follow up, so please check your emails and let us have some images of the issue so we can make this right for you.
Posted 7 months ago
Jason Carr
Verified Buyer
“Even though I checked fitment prior to ordering, the tail lights I received were wrong. It took multiple emails to have anyone write me back, once they did I was just given a return number. My other questions about what the correct tail lights were, were ignored. I can’t find anywhere to ship these lights back for under $60-$70 when I paid a little over $100 for them to begin with.”
Helpful Report
Posted 7 months ago
Hi Jason I am sorry for your experience with this order. I can see the email traffic and the returns form information here and our team should have explained to you that the item did not fit your vehicle and referred you back to the information on the product page, I am very sorry that they did not do this. If you have any doubts about fitment of parts in future do email us at help@heritagepartscentre.com and one of our team will help you find the correct parts.
Posted 7 months ago
Gianfranco
Verified Buyer
“Tutto bene Pezzo perfetto .. Il corriere - 1 di stelle Si è tenuto il pacco 📦 in magazzino 17 giorni...”
Helpful Report
Posted 8 months ago
Ciao a tutti Mi dispiace sapere che il corriere ci ha deluso con il suo ordine. Sono lieto che gli articoli siano stati di vostro gradimento ma mi scuso per l'errore del nostro corriere.
Posted 7 months ago
Matthew
Verified Buyer
“No one to talk to about specialist parts or to get a quick quote for a customer I think you need a technical help line”
Helpful Report
Posted 8 months ago
Hi Matthew, we do have a team of customer service and product specialists available online within UK business hours Monday to Friday waiting to answer any questions about parts or cost. Just email us via help@heritagepartscentre.com and we will get back to you.
Posted 7 months ago
Anonymous
Verified Reviewer
“Took 4 months to come”
Helpful Report
Posted 8 months ago
Hi there, sorry to hear this. I have looked into your order and can see that our team emailed you on receipt of the order detailing that the item you ordered was a special order item that we order on demand from the suppliers and they informed you as to the lead time. I am sorry that these items are only available on this basis and the lead time is 6 weeks, but the order was fulfilled within 7 weeks of placing, a week longer than the product page stated. Do please accept our apologies for this order taking longer than it should.
Posted 7 months ago
Anonymous
Verified Reviewer
“Incorrect part numbers put on the box. Part number on the box matched what was online however the part inside the box was completely incorrect. The customer service to rectify this was sub par. The process took far too long to rectify.”
Helpful Report
Posted 8 months ago
Hi Jacob, I am sorry for the mislabeled part delivery. I can see that the CS team did reply as quickly as they can but they also had to investigate the issue with our warehouse team which led to a time lag.
Posted 7 months ago
Thomas Lawson
Verified Buyer
“You will see from my reviews that there is no way in Haties I would ever shop with you again. As my first experence shopping with you it was a very disapponting and costly event. I tried to deal with you in sending these parts back and getting the ones I ordered, but you were not interested in making this right. I sent you the information on the make,model,year and VIN number. And you are telling me you saw this and still sent me the wrong parts pourly packaged. If that was you and I was selling you a product how would you react? And the last item was never sent.”
Helpful Report
Posted 8 months ago
Hi Thomas, I am sorry for your experience here. I have reviewed our email traffic and it looks as though you have been confused between parts diagrams and information from a competitor supplier; our team have explained this issue and the others you raised to try and assist you. I can only apologize for your experience on this occasion.
Posted 7 months ago
ROBERT
Verified Buyer
“ordered parts and paid up front with paypal order not received , phoned and e- mailed only to be told by automated message shop was closed for business i am still awaiting a refund after months of trying to communicate, i eventually bought my parts from AMAZON at the same price and delivered in 2 DAYS.”
Helpful Report
Posted 8 months ago
Hi Robert, as per your previous review - we have followed up with you via email to help solve this problem.
Posted 7 months ago
Julio Bustamante
Verified Buyer
“I did not one part that I ordered and paid for. I sent them an email requesting for the missing part and zero answer from them.”
Helpful Report
Posted 8 months ago
Hi Julio, we have sent you an email further to your last review to try and help you with your issue.
Posted 7 months ago
Heritage Parts Centre is rated 4.5 based on 14,657 reviews
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