Heritage Parts Centre Reviews

4.5 Rating 15,742 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Waited over 2 months for my part to arrive can't say im happy”

Helpful Report

Posted 4 months ago

Hi James, sorry to hear this. We've checked your order and something for you to bear in mind for future is that you seem to have used the wrong website to place your order on this occasion. You are based in the UK and somehow you have ordered through the EU website not the UK website. Do check the flag in the top right hand side of the home page, this denotes which nationality the website is intended to serve. Also, it shows the stock levels of our EU warehouse not the UK one where your order will be sent from. We have one of the parts on your order ready to go, but the second one will be available on one week. If you've any further questions please contact our customer service team via help@heritagepartscentre.com

Posted 4 months ago

“Initially went well with other parts then a seemingly compatible part turns out not to be. Awful customer services waiting forever for an answer not helped by a 4 day weekend and waiting longer than 24 minutes so far for phone to be answered. Poor effort all round really”

Helpful Report

Posted 4 months ago

“Always parts up the order and very annoying email subscriptions”

Helpful Report

Posted 4 months ago

Hi Kevin, sorry that we've not been of satisfaction here. Please reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 4 months ago

“it said it would fit the specific Landrover I searched for. it didn't too short and useless.”

Helpful Report

Posted 4 months ago

“The part was fine, except it was bended in transport by DHL. Next day service became a 3 day service for a paid next delivery. Missed the MOT due to late delivery of part. Mechanic has another job before he's able to wotk on my van. When I called Heritage they didn't seem to care. 1st time I have had this experience with Heritage.”

Helpful Report

Posted 4 months ago

“Teile kaputt geliefert”

Helpful Report

Posted 5 months ago

“Have not received it yet”

Helpful Report

Posted 4 months ago

“It didn’t arrived in the box.”

Helpful Report

Posted 4 months ago

Hi Augusto, sorry to hear this. Please reach our to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 4 months ago

“Useless without the sensor which has not been sent!”

Helpful Report

Posted 4 months ago

Hi Samuel I am sorry for your experience with this order. The sensor was out of stock when you placed your order but our messaging could have been better. I can see that one of our customer service team have now messaged you with a re-stock ETA. Our apologies for your experience.

Posted 4 months ago

“Tardaron en enviarlo, la empresa Heritage Parts rellenaron mi dirección de forma incorrecta, DHL me hizo ir a 40 minutos de mi casa a recogerlo después de más de 7 llamadas al servicio de atención al cliente. No volveré a comprar, 16€ de envío y un servicio pésimo y lento, evitad esta compañía. Me siento bastante engañado con todo para una primera experiencia pésima.”

Helpful Report

Posted 4 months ago

Lamento mucho su experiencia con este pedido. Veo que nuestro equipo se ha puesto en contacto con DHL para intentar ayudarle.

Posted 4 months ago

“Male nn mi è arrivata 😢”

Helpful Report

Posted 4 months ago

“Selling parts without technical backup or spec details. Lazy, dismissive customer services. Plenty of other firms to use - this one is best avoided.”

Helpful Report

Posted 4 months ago

Hi Edward, sorry to hear of your dissatisfaction. I have reviewed our email records and I can see one of our team answered your technical question to the best of their ability initially and then asked for further information. The information you required initially was not contained in the information our supplier gave us, which they told you and tried to find the information from the web for you. If you'd like to reach back out to us we will look into this further for you - perhaps you could provide the calibrated photographic evidence you referred to in the email to help our guys.

Posted 4 months ago

“Done of My parts are not deliveried and no information about why?!”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear this. I can see that one of our customer service team has now given you an ETA for the out of stock parts on your order.

Posted 4 months ago

“Ur company does not stand behind ur product I will never buy anything from you guys again”

Helpful Report

Posted 4 months ago

Hi Scott, I can see from your order history that you have placed one order with us - but cannot see any emails or messages regarding your order in any of our coms platforms. Do please reach out to our customer service team so they can find out the nature of your issue and help solve it for you. You can reach them via help@heritagepartscentre.com

Posted 4 months ago

“I did not get all my parts !”

Helpful Report

Posted 5 months ago

Hi there, sorry to hear this. I can see that our team have informed you via email about the out of stock items on your order.

Posted 5 months ago

“El producto llego dañado. Y estoy a la espera de poder devolverlo, espero que me manden el código de envio. Adjunto fotografia”

Helpful Report

Posted 5 months ago

Lamento su experiencia, veo que nuestro equipo está en contacto con usted al respecto.

Posted 5 months ago

“Mi pedido era de dos artículos y solo me ha llegado uno, del otro no tengo noticias. He llamado al teléfono que me viene y me dice que ese servicio no está disponible. He escrito para que me actualicen el pedido y me dicen que en unos minutos me mandarán un correo pero pasada más de una hora no he recibido nada en la bandeja de entrada ni en spam.”

Helpful Report

Posted 5 months ago

Lamentamos su experiencia con este pedido. El artículo que faltaba estaba fuera de stock cuando usted hizo su pedido, puedo ver que mi colega respondió a su pregunta y le hizo saber que dentro de una hora de la recepción de su pregunta.

Posted 5 months ago

“El lamelunas que he recibido está doblado y golpeado, no encaja correctamente quedando una abertura entre el cristal y la chapa.”

Helpful Report

Posted 5 months ago

Lamento su experiencia, veo que nuestro equipo está en contacto con usted al respecto.

Posted 5 months ago

“- noch keine Lieferung erfolgt!”

Helpful Report

Posted 6 months ago

Es tut uns leid, dass ein Artikel Ihrer Bestellung nicht auf Lager war, als Sie Ihre Bestellung aufgegeben haben. Wir haben Ihnen eine E-Mail geschickt, um Sie darüber zu informieren. Der Artikel sollte bis zum 31. März wieder auf Lager sein, wir werden ihn Ihnen so schnell wie möglich nach diesem Datum zusenden.

Posted 5 months ago

“Very poor quality l, different from OEM, not fitting.”

Helpful Report

Posted 5 months ago

Hi Pier, sorry to hear this. Do reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 15,742 reviews