Heritage Parts Centre Reviews

4.5 Rating 14,232 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,232 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Cannot do a review on items I did not received yet. Purchased them since 3 weeks already and no delivery.”

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Posted 8 months ago

“never got it yet”

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Posted 8 months ago

“Have to wait a lot for parts I have paid already.”

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Posted 8 months ago

Hi Mihai, I am sorry that the items your ordered were out of stock, we do try and ensure lead times are short in these circumstances, sorry we couldn't help on this occasion.

Posted 8 months ago

“Never again, I purchased a part and then realised needed another, on the same day. I emailed customer service and was told they would refund me the extra charge for the 2 different deliveries. After I purchased I was then emailed again saying sorry they would not allow it! Absolute rubbish to be honest. The fact that they promised me something just so I can make an order.”

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Posted 8 months ago

Hi there Sorry to hear of your dissatisfaction here. We do cover this point in our T&Cs, we cannot usually add to orders once placed. I have reviewed the email traffic on this matter and our team did not promise to do this for you, they mentioned that it was not possible due to the request being past the cut off time for amendment. I am sorry for your experience but we cannot add to orders once placed.

Posted 8 months ago

“Wrong part”

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Posted 8 months ago

Hi Paul, I cannot see any enquiries to our team about this. If you need us to help you with this, please contact us via help@heritagepartscentre.com and we will find a solution for you.

Posted 8 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 8 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 8 months ago

“Never received the item, still waiting”

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Posted 8 months ago

“Absolute waste of money ! Was rustier than the part i removed! Reached out for you to arrange collection and refund and you never replied! Cant give you anything but the worst review ever! Maybe now you will return my message! After 30 years of business i wont be using you again!”

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Posted 8 months ago

“Very poor service customer service from this place, had to order the parts from synchro gearboxes to get my parts in time for my trip , even after multiple messages, it took a week before the parts even left the facility,”

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Posted 8 months ago

“Still waiting for parts order two months ago”

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Posted 8 months ago

Hi Christopher, I am sorry to hear this. Our records indicate all parts on your order have been sent, please contact our Customer Service team on help@heritagepartscentre.com if you still need assistance.

Posted 8 months ago

“Bonjour étiquette déchirée dans le colis, ma commande est pas complète. Comment faire pour rectifier le problème? Cordialement”

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Posted 8 months ago

Contactez-nous via help@heritagepartscentre.com et un membre de notre équipe vous aidera.

Posted 8 months ago

“wurde leider nicht mitgeliefert. Nachricht für Liefertermin erst auf Anfrage.”

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Posted 8 months ago

“I never recived the item apparently dhl decided to send it back for some reason I was never told why but it was like pulling teeth getting anywhere the tracking number I got from heritage did not work I'm very disappointed with the service”

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Posted 8 months ago

“I received the wrong part for my vw, they do not have a US address to return item. I have to pay $150.00 to send the parts that I paid $240.00. They just got free money from me.”

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Posted 8 months ago

“Never received it in my package.”

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Posted 8 months ago

“Can’t tell you if the product works as expected but it is incorrectly showing as compatible with my vehicle (VW T4 - 1995) After reaching out to customer service to arrange returns on this and a few other bits they have been extremely unhelpful. Pushing to fill out forms and refusing to cover the cost of returns when I would have never brought the product if it wasn’t right. Complete time wasters and once I have my refund I’ll be avoiding.”

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Posted 8 months ago

“hatte gedacht, wenn ich bei einem Anbieter aus Bremen bestelle, dass das Paket dann auch bei mir nach maximal einer Woche ankommt. Allerdings hat es rund nen Monat gedauert weil der Anbeter es selber auch erst noch bestellen musste. Das Produkt ist an sich gut!”

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Posted 8 months ago

“Ordered Wednesday, still not recieved anything and its Monday.”

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Posted 8 months ago

Hi there, sorry to hear this. I can see the final part of your order was dispatched on 12th June, if you have not received it please reach out to us via help@heritagepartscentre.com and one of the team will help you.

Posted 8 months ago

“Versand dauert viel zu lange! Bestelle Aufkleber die nicht halten! Schlechte Qualität für hohe Preise!”

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Posted 8 months ago

Wir danken Ihnen für Ihr Feedback. Es tut mir leid, dass der Artikel in Ihrer Bestellung eine lange Vorlaufzeit hatte. Wir sind ständig auf der Suche nach alternativen Lieferanten, damit wir die Vorlaufzeiten für unsere Kunden verkürzen können.

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 14,232 reviews