Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 24th April 2024

984

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“No he recibido el tanque de expansión, voy a poner una reclamación”

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Posted 6 months ago

Buenas tardes Lamento oír esto, pero puedo ver que mi colega le actualizó con una estimación de entrega el viernes 27 de octubre.

Posted 5 months ago

“Horrible experiencie. i didn’t get my parts, don’t know why, neither my money refunded.”

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Posted 6 months ago

Hi Bruno, I am sorry to hear of your experience. I can see that my colleagues have dealt with this for you now and due to an address change, your order was not fulfilled. As soon as the items are returned by the courier your refund will be actioned.

Posted 5 months ago

“Nunca he recibido los recambios”

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Posted 6 months ago

“On back order. Couldn't wait any longer, so ordered from elsewhere.”

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Posted 6 months ago

“Cant really review these as missing from delivery, unfortunately due to not requiring straight away I didn't realise till quite a time after delivery they were missing, so had to give 1 star unfortunately”

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Posted 6 months ago

“Pesima experiencia, dividieron mi envio cuando pedi que lo unificaran, luego no lo entregaron, no se por cual razon porque recibi muchas otras compras, ni el primero ni el segundo, no me notificaron que falló. Finalmente me dijeron que me iban a reembolsar mi dinero, lo cual aun no han hecho. Terrible experiencia”

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Posted 6 months ago

“El paquete no ha llegado”

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Posted 6 months ago

“sono molto soddisfatto del prodotto e molto insoddisfatto del servizio . ho scambiato almeno dieci mail con una signora che non capiva che volevo due indirizzi differenti per la spedizione e la fatturazione. continuava a mescolare dati di una e di un altra finche finalmente ha scritto correttamente salvo poi spedire e fatturare allo stesso indirizzo. sbagliando. questa l'ultima mail Katy McCluskey (Heritage Parts Centre Ltd) 12 Sept 2023, 16:42 BST Hi Fabio, The account has been amended as follows; Shipping address Fabio Fabani Laboratorio orafo Via bassini 44 20133 milano Invoice address Fabio giommoni Via valvassori peroni61 20133 milano questa e' come e' arrivato il pacco Indirizzo di Spedizione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 Metodo di spedizione IT - Consegna standard Indirizzo di fatturazione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 questo dopo dieci email !!!!!!!!!! per fortuna la marmitta va benissimo .”

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Posted 6 months ago

“No he recibido nada de momento.”

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Posted 6 months ago

Buenas tardes Lamento oír esto. Le he enviado por correo electrónico los detalles del seguimiento de su pedido, que ha sido totalmente enviado a usted.

Posted 6 months ago

“HOLA NUNCA HE RECIBIDO MI PAQUETE”

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Posted 6 months ago

Buenas tardes Lo siento, su pedido estaba fuera de stock en el momento de la compra y su correo electrónico de confirmación del pedido lo habría indicado. Le he enviado un correo electrónico para encontrar una solución, si necesita ponerse en contacto con nosotros sobre productos o pedidos envíenos un correo electrónico a través de help@heritagepartscentre.com

Posted 6 months ago

“Refused to cancel the order 5mins after placing it and gave some ridiculous process for return instead of just sending a returns label as requested”

Helpful Report

Posted 6 months ago

Hi there I am sorry we couldn't get to your order in time to cancel it. We will look into our returns procedures and hope that you have a better customer experience with your next purchase.

Posted 6 months ago

“Todavia no me ha llegado nada”

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Posted 6 months ago

“He pagado mi pedido, y no lo he recibido. Además no tengo ni numero de seguiento. Y no me facilitan nada de información. Muy, muy mala experiencia. Que me devuelvan mi dinero.”

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Posted 6 months ago

“I reorted this item as misorder within 5mins and they refused to cancel the order and dispatched it anyway.”

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Posted 6 months ago

“Mai ricevuti”

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Posted 6 months ago

“Mai ricevuto i pezzi ordinati.”

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Posted 6 months ago

Ciao Mi dispiace molto che non abbia ricevuto il suo ordine. Vedo che i miei colleghi hanno avviato un'indagine con il partner di consegna locale e la tengono informata in merito. Se i corrieri hanno perso il suo ordine, provvederemo a sostituirlo o a rimborsarlo.

Posted 6 months ago

“Liked it better when you took phone orders”

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Posted 6 months ago

Hi Francis Sorry to hear of your disappointment, the decision to move to online only contact has been as a result of customer feedback and waiting times on telephone enquiries. Our team reply to online messages within 2 hours during business hours Monday to Friday and we have a team of enthusiasts ready to answer any questions to help guide you place your online order correctly.

Posted 6 months ago

“NEFASTA, TODAVIA NO HE RECIBIDO NADA LLEVO MAS DE UN MES Y MEDIO ESPERANDO NO HAY TELEFONO PARA PEDIR INFORMACION Y TE REMITEN A LA PAGINA WEB EN LA PAGINA WEB NO TE DAN NINGUNA SOLUCION, SOLO DICEN QUE LO HAN ENVIADO EL TRANSPORTISTA NO SABE NADA CAOS TOTAL”

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Posted 6 months ago

Buenas tardes Alfredo Siento la espera de su pedido. Mis compañeros de nuestro almacén europeo están haciendo el seguimiento con DHL por usted, ya que su pedido está atascado desde hace tiempo. Le hemos enviado un correo electrónico para ponerle al día y le daremos más información tan pronto como el servicio de mensajería nos responda.

Posted 6 months ago

“Very upsetting! Listing was inaccurate on their website and after shipping and import tax the rack didn’t fit on my 61 single cab. Once they answered my email they admitted it was listed wrong and have since changed it. Never again. I’m out over 1k.”

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Posted 6 months ago

“Still waiting on parts, was left short! Does anyone care in heritage parts ??”

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Posted 6 months ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 12,456 reviews