Heritage Parts Centre Reviews

4.5 Rating 15,724 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

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“Oltre al danno, la beffa. Continuano a mandare richiesta di recensione quasi in tono intimidatorio, dopo aver combinato il pasticcio e non aver neanche chiesto scusa. La recensione negativa è già stata fatta su Trustpilot e tutti gli altri siti di recensioni che mi avete inviato. Smettetela perchè prima vi blocco e poi se continuate, procedo per altre vie”

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Posted 2 months ago

Ciao a tutti, mi dispiace per l'accaduto. Per non ricevere più le nostre e-mail, è sufficiente premere il pulsante “Cancella iscrizione” in fondo alle e-mail.

Posted 1 month ago

“MALE, ANCORA STO ASPETTANDO IL MATERIALE”

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Posted 2 months ago

Salve, controlli la sua posta elettronica perché il nostro servizio clienti le ha comunicato che il suo ordine è stato spedito.

Posted 1 month ago

“I stil not have my order ???”

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Posted 2 months ago

Hi Ronald, sorry to hear this. Contact our Customer Service team via help@heritagepartscentre.com so they can look into this for you.

Posted 2 months ago

“Ha pasado 20 dias y sigo si recibir el producto.”

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Posted 2 months ago

Lamentamos el retraso de su pedido y los problemas con DHL.

Posted 2 months ago

“Wont be using again due to Cannot speak to anyone on the phone and poor customer service I ordered 1 hose instead of 2, realised straight away and tried to get in contact. The ONLY way to do this is via email and when you send an email it can take up to 24hrs for a response! Someone did respond and advised me that I could not change the quantity but I could have the order cancelled and I could re-order it with the correct amount, and that I needed to respond to confirm that I would like to go ahead with canceling it - which I did. Within the 10 minutes it took for my response to go through the email system - the order had been shipped and the person I was emailing had gone home for the day at 4:10pm. The only solution now which was offered is to wait for the part to arrive and then send it back in the post (which was provided as a free return) which meant a trip to the post office. WHAT A WASTE OF EVERYONES TIME! being as the order only totalled £14, needless to say I will not be using Heritage parts again”

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Posted 2 months ago

Hi Rowena Sorry to hear this. We do have an operational phone line, it is manned between 9am and midday Monday to Friday. You can find the number on our contacts page of our website.

Posted 2 months ago

“Leider habe ich bis HEUTE noch keine Lieferung erhalten :-( Was ist da schief gelaufen?”

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Posted 2 months ago

“On the whole my experience is not really the greatest. Do I expect to much, I almost don’t think I do. My line of work, if I’m asked to deliver something and I can’t do it, I tell the customer instantly. If something happens along the way to getting to them, well I tell them right away. If I can’t do all the stuff at the same time. You guessed it, I tell them and work with them. If that means going multiple times I do it, or Becuase I was straight with them right from the off, there usually work something to suit both party’s in a fair and genuine way. So when I order something from big company’s, ideally I’d like them to play ball with me. I don’t expect to chase for refunds, I don’t expect to be left hanging for 6 months waiting for parts that was not out of stock when I purchased it. Part way through that time, other items that was missing came back in stock. For them not to be sent at that point I don’t expect the few exchanges of emails for fundamentals of my requests to be totally ignored. Perhaps maybe I expected them to read what I wrote. Totally unfair on me to think that I guess How ever, I thought as you guys have emailed me asking to review my experience with you. Like you have some moral high ground over the way I’ve been dealt with and expect me to behave in a better manner, then I better oblige. After all VW HERITAGE have the monopoly on me, given they have so many parts that are very difficult to source. So my review is pointless Becuase the next time they have parts I can’t source else where. The behaviour I’ve received in the past. Well I just have to run the gauntlet again. In hope just maybe the next time my experience is better than the last. I would say if you would like to call me here’s my number to discuss these matter more. But I’d be wasting my time again. You have it multiple times in exchanges of emails. That really felt like the closest generic email response, you copied and forwarded for the sake a random reply’s at times. Tho I should add, they have once got my order right. Only when I purchased a bolt off your eBay store, which some how was over £1 cheaper with post, then if I’d of purchased direct from the website, so that was a positive experience.”

Helpful Report

Posted 2 months ago

Hi Stuart, I am sorry to hear of your dissatisfaction. I have reviewed our email coms channel and I must admit to being a little confused as to your feedback here. I can see our operatives replying and keeping you informed as to what was admittedly a frustrating situation with stock lead times, we are sorry about that. If you have had any other email streams through another email address, please let me know so I can review these emails. I can only apologise for a small minority of items having long lead times. We are constantly monitoring our supply chain for better partners, but I sure you'll appreciate and you do refer, in your review, to the parts becoming more difficult to source - during those lead times our team are behind the scenes trying to find alternative suppliers to fulfil our promise to deliver when we say we will. We hope you continue to shop Heritage - please reach out to us with any other email coms or issues from this review via help@heritagepartscentre.com

Posted 2 months ago

“Only one of two ordered irons arrived. I have not been able to obtain adequate response to this error”

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Posted 2 months ago

“Ich habe meine Ware leider nicht erhalten und bitte umgehend um Nachforschungen!!!”

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Posted 2 months ago

“Habe sie nicht bekommen leider wahren nicht da bei.”

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Posted 2 months ago

“Hallo, ich bewerte Annahme der Bestellung 16.05.2025 und Lieferung 05.06.2025 !”

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Posted 2 months ago

“Vergognoso è dir poco. Siamo al quindicesimo giorno e della spedizione non si sa nulla. Parliamo di un pezzo di ricambio grosso come due monete da 2€. La vera vergogna è aver chiesto 17 € di spedizione. L'assistenza ti manda un tracking immobile da 5 gg. Neanche una scusa via mail Prima e ultima volta, mai più”

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Posted 2 months ago

“Leider wurden nicht alle bestellten und bezahlten Artikel geliefert. Die Aufkleber, die geliefert wurden, waren qualitativ in Ordnung.”

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Posted 2 months ago

“Sorry to say that the business with your company and the communication was not good. You did not communicate the real cost of your service. Such as any and all shipping cost before selling the product. Shipping and duty cost almost the same as the product. Will not order any more from you and will inform other vw customers.”

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Posted 2 months ago

Hi Mark, we are sorry about this. We cannot control the customs levies imposed by the US government and do state that orders are subject to duties and handling costs.

Posted 2 months ago

“Awful, the item arrived broken (but useable). They have offered 15 percent refund. They take ages to get back to you and aren’t flexible. I need the lid replacing as that’s what came broken, they won’t. They want to replace the whole thing but I took it away and used it thinking the lid would be an easy replace. Avoid”

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Posted 2 months ago

Hi Gabby, sorry to hear this. I have checked and as we had no replacement stock to send you, all our team could do was offer some refund to go towards the transit damage. Very sorry for your experience on this occasion.

Posted 2 months ago

“Poco seri non rispondete e spedite altro.”

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Posted 2 months ago

Mi dispiace per la vostra esperienza qui. Vedo che non avevamo scorte di ricambio da inviarle, quindi i miei colleghi l'hanno rimborsata.

Posted 2 months ago

“Ik heb na ongeveer 2 week niks ontvangen. Gemaild hierover krijg geen antwoord wel voor de derde keer een mailtje om een beoordeling te geven. Drie keer is scheepsrecht bij deze geen zaken mee doen. ik geloof dat ik mijn geld kwijt ben.”

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Posted 2 months ago

Mi dispiace per la vostra esperienza qui. Vedo che i miei colleghi le hanno risposto, se ha bisogno di ulteriori informazioni ci contatti tramite help@heritagepartscentre.com.

Posted 2 months ago

“Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Ich habe ein Paket zurückgeschickt und nach 14 Tagen weder mein Geld noch eine Rückmeldung erhalten. Ich würde dort nie wieder bestellen.”

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Posted 2 months ago

Es tut mir leid, was Sie hier erlebt haben. Wie ich sehe, haben meine Kollegen Ihnen das Geld zurückerstattet. Wenn Sie weitere Informationen benötigen, kontaktieren Sie uns über help@heritagepartscentre.com

Posted 2 months ago

“estoy esperando un abono de una devolucion de dos cinturones de seguridad que llegaron a su almacen el dia 2 de mayo de 2025 a las 9;42”

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Posted 2 months ago

Lamento su experiencia. Veo que mis compañeros te han reembolsado, se procesó la semana pasada, así que ya deberías haber recibido el reembolso.

Posted 2 months ago

“Sent wrong parts and told me I was wrong . Evidently the guy in the dealing with mr knows more than Landrover !! These two parts are identical according the the expert at heritage”

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Posted 2 months ago

Hi Simon, sorry to hear of your experience here. I have checked through the emails and re-iterate that my colleague was only trying to help, but we are sorry for the issues you found with this part.

Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 15,724 reviews