Heritage Parts Centre Reviews

4.5 Rating 14,230 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“I orderd 2 sway bar mounting kits and only recieved 1 kit. These kits are quite expensive and to get shorted one isn't a good thing. :(”

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Posted 5 months ago

“Are still waiting for my part, been waiting for a year no.”

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Posted 5 months ago

“Todavía, casi un mes después y todavia no lo he recibido”

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Posted 5 months ago

“Was advised the wrong exhaust parts for my AAC T4, ordered replacement correct parts and paid for next day delivery, received the correct parts 4 days, still trying to get the incorrect parts collected for return, 3 weeks and almost daily correspondence via email only, very dissatisfied with the whole experience, lets see how much longer i have to wait for the refund for the incorrectly advised parts”

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Posted 6 months ago

“Me faltan tres productos . Recibí uno de los cuatros abonados me dieron un plazo de tres semanas y a la fecha de hoy sigo sin recibir nada, ruego me comuniquen el resultado de dicho pedido”

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Posted 6 months ago

Buenas tardes La pieza pendiente de su pedido le será enviada en la próxima semana. Está previsto que nuestros proveedores la entreguen esta semana.

Posted 5 months ago

“service good, parts quality rubbish”

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Posted 6 months ago

Hi Daniel, thank you for your review, I am glad the service you experienced was good. Please do email us via help@heritagepartscentre.com and let us know the parts you are referring to so we can get our product team to address your feedback.

Posted 5 months ago

“Ho ricevuto il materiale diverso da quello ordinato”

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Posted 6 months ago

Ciao a tutti Mi dispiace sentire questo. La preghiamo di inviarci un'e-mail all'indirizzo help@heritagepartscentre.com in modo che uno dei nostri team possa esaminare la questione per lei.

Posted 5 months ago

“Incorrect parts assembly with wrong handed cap fitted on Mk2 Golf front fog light. Glass correct side but cap fitted is incorrect.. Contacted Heritage and no answer.. what a shock!”

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Posted 6 months ago

Hi Gary, I can see your initial enquiry to us on 2nd Sept was replied within three hours where we requested images of the issue and your follow up email was also replied to by us with the same request. We have not received an answer to our reply to your follow up, so please check your emails and let us have some images of the issue so we can make this right for you.

Posted 5 months ago

“Even though I checked fitment prior to ordering, the tail lights I received were wrong. It took multiple emails to have anyone write me back, once they did I was just given a return number. My other questions about what the correct tail lights were, were ignored. I can’t find anywhere to ship these lights back for under $60-$70 when I paid a little over $100 for them to begin with.”

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Posted 6 months ago

Hi Jason I am sorry for your experience with this order. I can see the email traffic and the returns form information here and our team should have explained to you that the item did not fit your vehicle and referred you back to the information on the product page, I am very sorry that they did not do this. If you have any doubts about fitment of parts in future do email us at help@heritagepartscentre.com and one of our team will help you find the correct parts.

Posted 5 months ago

“Tutto bene Pezzo perfetto .. Il corriere - 1 di stelle Si è tenuto il pacco 📦 in magazzino 17 giorni...”

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Posted 6 months ago

Ciao a tutti Mi dispiace sapere che il corriere ci ha deluso con il suo ordine. Sono lieto che gli articoli siano stati di vostro gradimento ma mi scuso per l'errore del nostro corriere.

Posted 5 months ago

“No one to talk to about specialist parts or to get a quick quote for a customer I think you need a technical help line”

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Posted 6 months ago

Hi Matthew, we do have a team of customer service and product specialists available online within UK business hours Monday to Friday waiting to answer any questions about parts or cost. Just email us via help@heritagepartscentre.com and we will get back to you.

Posted 5 months ago

“Took 4 months to come”

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Posted 6 months ago

Hi there, sorry to hear this. I have looked into your order and can see that our team emailed you on receipt of the order detailing that the item you ordered was a special order item that we order on demand from the suppliers and they informed you as to the lead time. I am sorry that these items are only available on this basis and the lead time is 6 weeks, but the order was fulfilled within 7 weeks of placing, a week longer than the product page stated. Do please accept our apologies for this order taking longer than it should.

Posted 5 months ago

“Incorrect part numbers put on the box. Part number on the box matched what was online however the part inside the box was completely incorrect. The customer service to rectify this was sub par. The process took far too long to rectify.”

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Posted 6 months ago

Hi Jacob, I am sorry for the mislabeled part delivery. I can see that the CS team did reply as quickly as they can but they also had to investigate the issue with our warehouse team which led to a time lag.

Posted 5 months ago

“You will see from my reviews that there is no way in Haties I would ever shop with you again. As my first experence shopping with you it was a very disapponting and costly event. I tried to deal with you in sending these parts back and getting the ones I ordered, but you were not interested in making this right. I sent you the information on the make,model,year and VIN number. And you are telling me you saw this and still sent me the wrong parts pourly packaged. If that was you and I was selling you a product how would you react? And the last item was never sent.”

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Posted 6 months ago

Hi Thomas, I am sorry for your experience here. I have reviewed our email traffic and it looks as though you have been confused between parts diagrams and information from a competitor supplier; our team have explained this issue and the others you raised to try and assist you. I can only apologize for your experience on this occasion.

Posted 5 months ago

“ordered parts and paid up front with paypal order not received , phoned and e- mailed only to be told by automated message shop was closed for business i am still awaiting a refund after months of trying to communicate, i eventually bought my parts from AMAZON at the same price and delivered in 2 DAYS.”

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Posted 6 months ago

Hi Robert, as per your previous review - we have followed up with you via email to help solve this problem.

Posted 5 months ago

“I did not one part that I ordered and paid for. I sent them an email requesting for the missing part and zero answer from them.”

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Posted 6 months ago

Hi Julio, we have sent you an email further to your last review to try and help you with your issue.

Posted 5 months ago

“Der Versand ist viel zu teuer nicht mehr zu empfehlen. Reine abzocke.”

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Posted 6 months ago

Es tut mir leid, dieses Feedback zu hören. Unsere Versandkosten werden hauptsächlich von unseren Lieferanten festgelegt und wir sind immer auf der Suche nach kostengünstigeren Lösungen für unsere Kunden.

Posted 5 months ago

“Still haven’t received this over a month later”

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Posted 6 months ago

Hi Ryan, I can see that our team have let you know the lead time on the outstanding part of your order. I am sorry that these items have long lead times.

Posted 5 months ago

“Very poor customer service”

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Posted 6 months ago

Hi there, sorry to hear this. I cannot see any emails to our customer service team from your email address or order number detail - please do reach out via help@heritagepartscentre.com so one of our team can help address your issue.

Posted 5 months ago

“Difficult to rate this item as it was put on a back order and to date it still hasn't been delivered.”

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Posted 6 months ago

Hi Alan, I can see that the back ordered part on your order was sent on 27th August - sorry about the long lead time on that item.

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 14,230 reviews