Heritage Parts Centre Reviews

4.5 Rating 12,495 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,495 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 30th April 2024

Darrell Schaeffer

Heritage Parts Centre 5 star review on 28th April 2024

Antoni

Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 25th April 2024

Arvydas

988

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Spanish

inglese

“Badly let down courier. Didn't receive parts twice!!!!!!. Eventually got a refund. Had to buy elsewhere whilst waiting”

Helpful Report

Posted 3 months ago

Hi Tim, we are sorry that the couriers let you down, we did raise a replacement order and try to get that to you before refunding; again we are sorry that DPD got this wrong for you.

Posted 3 months ago

“Both the parts I ordered to short 1 was only 2ft long no where near the right length for a rear bumper insert have returned items for refund no contact made as yet may have to go credit card company to get sorted”

Helpful Report

Posted 3 months ago

Hi Philip Sorry to hear this, I can see that one of my colleagues has replied to your request to return the product on the 2nd January, we have not had a reply. However, as the website item description states, you need two of these items per bumper and you only ordered one for front and one for rear when you needed two for each bumper.

Posted 3 months ago

“Rubbish; Two small coolant pipes have still not arrived, and I urgently need them.”

Helpful Report

Posted 3 months ago

Hi Richard, sorry to hear your frustration. The coolant pipes were out of stock and due to be sent separately when back in stock, as your order dispatch confirmation email would have outlined. They are due back in stock by 31st January, if you wish to cancel them for refund contact us via help@heritagepartscentre.com and we will get this dealt with for you.

Posted 3 months ago

“Zu hohe Versandkosten für so ein kleines Teil”

Helpful Report

Posted 3 months ago

Es tut uns leid, das zu hören. Unsere Lieferkosten werden von unseren Kurierdiensten bestimmt, aber wir sind immer auf der Suche nach günstigeren Alternativen für unsere Kunden.

Posted 3 months ago

“Not right part can't get any dialogue from heritage parts”

Helpful Report

Posted 3 months ago

“Not even half the length needed And again no response from heritage parts”

Helpful Report

Posted 3 months ago

“Have been buying parts with Heritage in the past. However, in my recent purchase I did not receive the correct item based on website photo & description. I have to return the items which is a hassle.”

Helpful Report

Posted 3 months ago

Hi Julius I can see that one of my colleagues has dealt with this for you, the website description was accurate as it states the part was Bosch but the Mexican version not German version which hasn't been available for some time. Sorry fort your experience with this order.

Posted 3 months ago

“Ohne Worte”

Helpful Report

Posted 3 months ago

Wenn Sie uns über help@heritagepartscentre.com kontaktieren könnten, werden wir herausfinden, was Ihr Problem ist und es für Sie lösen.

Posted 3 months ago

“No me ha llegado y no tengo información”

Helpful Report

Posted 3 months ago

“I did not received this order yet. Where is my order?”

Helpful Report

Posted 3 months ago

“Still not received and no feedback until now.”

Helpful Report

Posted 3 months ago

“Not the item that I ordered.”

Helpful Report

Posted 3 months ago

“Did not get this yet?”

Helpful Report

Posted 3 months ago

“28 emails later and still haven’t received my parts, it’s hard work communicating and getting an answer.”

Helpful Report

Posted 3 months ago

Hi there I am sorry for your experience. I can see that the courier lost one part from your order and we raised an investigation with them and sent you a replacement. As the investigation was ongoing over the xmas period and your last email was on 28th December when we were shut for the xmas period, I am sorry that we could only reply on 2nd January when we re-opened.

Posted 3 months ago

“Sehr lange warte Zeit und dann ein defektes Teil bekommen. Auf meine Email keine Antwort. Werde nie wieder bei euch was bestellen. Vg Jens”

Helpful Report

Posted 4 months ago

Guten abend Es tut mir leid für Ihre Erfahrung. Wie ich sehe, haben meine Kollegen ihr Möglichstes getan, um Ihnen zu helfen und haben auf Ihre E-Mails geantwortet und eine Rückerstattung angeboten. Wenn Sie diese E-Mail nicht erhalten haben, kontaktieren Sie uns bitte über help@heritagepartscentre.com

Posted 3 months ago

“I wanted to completely renew an engine and ordered some spare parts from your company, but then I discovered several things, including the delivery time and an error in the spare parts I ordered, so I will not order again from Heritage.”

Helpful Report

Posted 4 months ago

Hi Sayed I am sorry for your experience. I am sorry but there is nothing we can do to influence the delivery time to get orders from the UK to Bahrain. We also followed up on the issue with customs for you and the issue arose because the courier duplicated another invoice to your order, not the correct one. We apologise for their failure in this instance.

Posted 3 months ago

“Still haven't received the parts yet !!”

Helpful Report

Posted 4 months ago

“I have still not received all of my order from 23 nov., not satisfied!”

Helpful Report

Posted 4 months ago

“I recently placed an order and I ordered the wrong part. After contacting the customer service I was told to ask for a refund and just order the part, which I did and paid by PayPal. As I did not receive a confirmation email I contacted the customer centre to be informed that I had not made the order, I had received my email from PayPal stating they had taken payment. After lots of messages I tried to contact by phone only to be told to contact by email only. Not noticing that the phone call cost £0.75. As I live close by I went to your centre in Shoreham only to be informed rudely by a staff member I could only get information by email. I was about to order a new part from Just Kampers when I was finally told that they had found my payment and I could collect my part. I have been buying parts for my van from you since 2007 and you used to have a very good customer service, advice and service, you have lost this and any future purchase from me. I am rebuilding my van and engine and expecting to spend more than £2000 on parts but I will be looking elsewhere.”

Helpful Report

Posted 4 months ago

Hi David I apologize for your experience, I can see that there has been some confusion but our online CS team were quick to reply and try to assist you and located the order details for you. Orders placed through the eBay store are dealt with differently from those placed on our website so I can see how the confusion arose. I do sincerely apologize for any staff member being rude to you, that is inexcusable. We will address this issue internally.

Posted 3 months ago

“Buenos días. Pues la verdad que bastante mal. Todavía no recibí la mercancía. Supuestamente hubo un problema con la empresa de transporte DHL. Pero llevan dándonos largas desde mucho tiempo y vosotros como empresa tampoco dais muchas soluciones. Esperemos que esto se arregle en los próximos días porque si no tendremos que poner una denuncia. Espero que alguien se ponga en contacto conmigo para arreglar esto de la mejor manera. Dejo mi número aquí 666770634.”

Helpful Report

Posted 4 months ago

Buenas tardes Lamento su experiencia, veo que mis compañeros han hecho una reclamación a la mensajería por usted y hay una investigación al respecto. Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com para cualquier ayuda adicional.

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 12,495 reviews