Heritage Parts Centre Reviews

4.5 Rating 16,035 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

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““In Stock” parts are actually not exist. Very poor communication of sales personal. I lost many valuable times in my project. Never again.”

Helpful Report

Posted 2 months ago

We are sorry for your experience, we do sometimes encounter issues with our supply chain but we strive to keep our stock promises.

Posted 3 weeks ago

“Ich habe die Ware bus heute nicht erhalten.”

Helpful Report

Posted 2 months ago

Ich sehe, dass wir die Ware am Tag Ihrer Bestellung an Sie versandt haben, aber ich kann keine E-Mails von Ihnen an unser Support-Team finden. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, wenn Sie Ihre Bestellung nicht erhalten haben.

Posted 3 weeks ago

“Hallo liebes Team, der Oeltemperaturgeber ist OK,was bei weitem nicht OK ist, ist der Versand. Seites Heritage sind 1-2Tage ausgeschrieben. Das Teil hat 1 Woche gebraucht um bei mir anzukommem.Es gibt immer andere die das Verschuldet haben, für mich zählt aber der Verkäufer. Also nicht wieder Heritage.”

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Posted 2 months ago

Das tut uns leid, aber nach Überprüfung können wir feststellen, dass Ihre Bestellung am Tag nach Ihrer Bestellung versandt wurde und laut DHL-Sendungsverfolgung am Tag danach zugestellt wurde, also innerhalb von 2 Werktagen, wie versprochen.

Posted 4 weeks ago

“Not great quality and the contact with the help team was poor - not sure why I have to pay for returns under the consumer act?”

Helpful Report

Posted 2 months ago

Hi there, we do not offer free returns to customers who have been correctly supplied with parts but change their mind - sorry about that.

Posted 4 weeks ago

“Parts have never arrived so very hard to leave a review. Not impressed.”

Helpful Report

Posted 2 months ago

Hi there Our records and the tracking data indicate your order was delivered the next day, as one of my colleagues mentioned to you via email. If there are any further issues please do reach out to us via help@heritagepartscentre.com

Posted 4 weeks ago

“Leider kann ich nichts Positives sagen. Ich hatte am 7.8.25 Ersatzteile bestellt ,trotz Nachfrage und Nachforschung ist bis Heute den 15.8.35 noch nicht angekommen.liebe Grüße Iovino Wenn die Teile bis Morgen nicht kommen werde ich die Teile nochmal anderweitig bestellen.”

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Posted 2 months ago

Hallo, es tut mir leid, das zu hören, aber ich sehe, dass unser Team die verlorene Bestellung gefunden und einen Ersatz verschickt hat.

Posted 4 weeks ago

“paket ist nie angekommen, es meldet sich auch keiner zurück”

Helpful Report

Posted 2 months ago

“I haven't received my parts yet. I sent an email to contact center to see where is the package. They replay and told me to wait until they solve the problem. One week past and no answer yet.”

Helpful Report

Posted 2 months ago

Hi Daniel, sorry to hear this. I can see the courier re-routed your order and our team got back to you and resolved it.

Posted 4 weeks ago

“As of 8-12-2025 , I have not received my order ! Please help Thank you Guy Camacho”

Helpful Report

Posted 2 months ago

Hi Guy, I can see that we have replied and are waiting to hear back from you.

Posted 2 months ago

“Pretty disappointed after the amount of business I have given Heritage for you to want to charge me $30 for sending me 2 rubber washers .. not good. Dont mind paying for things but noone likes feeling ripped off.”

Helpful Report

Posted 2 months ago

Hi Mike We are sorry about this. We are constantly looking at our courier partners to try and provide more cost effective solutions to our customers.

Posted 2 months ago

“Meine Bestellung ist noch nicht angekommen.”

Helpful Report

Posted 2 months ago

Guten Tag, wir sehen, dass beide Teile Ihrer Bestellung versandt wurden. Bitte wenden Sie sich an unseren Kundenservice unter help@heritagepartscentre.com, damit Ihnen die Sendungsverfolgungsdaten mitgeteilt werden können.

Posted 2 months ago

“we still have not received the gas cap we ordered please where is it i would really like to have this it important thank you i hate giving bad reviews in fact a never do”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear this. Our records indicate that your order was delivered safely on 18th July, it took 6 working days from order date to delivery. If there are any further issues please contact our customer service team on help@heritagepartscentre.com

Posted 2 months ago

“Leider dauerte der Versand 3 Wochen.”

Helpful Report

Posted 2 months ago

Hallo, es tut mir leid, dass Sie unzufrieden sind. Der Artikel Ihrer Bestellung war zum Zeitpunkt Ihrer Bestellung nicht vorrätig, was in Ihrer Bestellbestätigungs-E-Mail angegeben war. Wir haben Ihnen die Bestellung sofort nach Wiederverfügbarkeit des Artikels zugesandt.

Posted 2 months ago

“I placed an order on june 20 th. And i havent got it yet!”

Helpful Report

Posted 2 months ago

Hi there, I can see that we dispatched your order on 8th July and sent you tracking details. If you need any further help please reach out to our customer service team via help@heritagepartscentre.com

Posted 2 months ago

“I had a horrible experience. The staff was not understanding my emails. I waited far too long for my order. Then UPS sent me different messages about the day and time of my delivery. I could not change anything about the delivery. I could not pick up my package at a UPS store. I had to take time off of work to be home when it was to be delivered. They kept changing the day and time of delivery. I almost lost my job.”

Helpful Report

Posted 2 months ago

Hi Cassandra, we are sorry for UPS failure to be flexible about delivery. We are constantly reviewing our courier partners for service levels and will feed this back.

Posted 2 months ago

“Unglaubliche Lieferzeit von 3 Wochen. Da überlege ich zweimal ob ich hier wieder bestelle.”

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Posted 3 months ago

“Todo lo pésimo que puede llegar a ser un servicio”

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Posted 3 months ago

Hola Lamentamos oír esto, por favor contacta con nuestro equipo de atención al cliente a través de help@heritagepartscentre.com para que puedan investigar esto por ti.

Posted 3 months ago

“I am still missing a part of my order that I placed on June 29. 👎🏻👎🏻👎🏻”

Helpful Report

Posted 3 months ago

Hi there, the missing items were out of stock when you placed your order. They are now back in stock and will be sent to you as soon as possible.

Posted 3 months ago

“I sent few email to get a replay on 435576...can someone help please in getting attention on the topic? Thank you. Regards, Robert +393494670371”

Helpful Report

Posted 3 months ago

Hi there, I can see that my colleagues have replied and are dealing with this for you. I am sorry that DHL have not been able to deliver correctly.

Posted 3 months ago

“After my last purchase I have left a review and no reply. The rear lower quarter panels I brought from you are not anywhere near to fitting. I would like to know if there is another option ?”

Helpful Report

Posted 3 months ago

Hi there, I cannot see any emails to our team regarding this. Please reach out to us via help@heritagepartscentre.com so they can look into this for you.

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 16,035 reviews