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Heritage Parts Centre Reviews

4.5 Rating 12,378 Reviews

89 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,378 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th April 2024

Heritage Parts Centre 5 star review on 8th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 6th April 2024

Heritage Parts Centre 5 star review on 6th April 2024

Heritage Parts Centre 5 star review on 6th April 2024

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Anonymous

Anonymous // 01/01/2019

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inglese

“No problem with the parts received however your decision to remove the ability to be able to speak to an experienced person for parts ordering may look good on an accounts spreasheet but diminishes your customer service standards. I know that you'll respond by saying that queries can be sent in to a queries email address but whoever decided that this was an acceptable alternative to speaking to a knowledgeable human being knows absolutely nothing about human inter-relationships. For this reason I will now only use your services where there is no realistic alternative. I recently used JustKampers to order parts and my experience was streets ahead of using Heritage Parts. I picked up the phone, spoke to a very helpful bloke who was knowledgeable and the parts arrived the next day and I live in the north of Scotland. Yes their delivery times were far better than Heritage Parts as well.”

Posted 13 hours ago

“Hi, sorry for my late reply. Item delivered on time, no boxed items just plastic bags in a packet. The plastic bag holding the wiper arms was open (torn open) at one end (a returned item?) The passenger side arm has paint finish damage to the blade connector end (photo not brilliant) which I guess will corrode in no time, black wipers and black coach work make it stand out. Shame, i realise this item is not OEM, but for £125 I would expect them to arrive undamaged. Over to you. Thanks. Alan”

Posted 6 days ago

“Buen día, todavía no recibo el pedido.”

Posted 1 week ago

“Nice product but terrible shipping + duty Charges”

Posted 1 week ago

“I would if you send my orders to the right address and not across town.”

Posted 1 week ago

“The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all”

Posted 1 week ago

“Very efficient with my order, but could do better with communication, such as a dedicated number to call. I miss going to VW heritage and buying direct from the (now defunct) shop.”

Posted 1 week ago

“I am confused about the installation of the Jelassi windows that I purchased. I got a response that they screw in, but there are no screw holes and I was told that there are no brackets, but the Body Shop is siding that they need brackets please thank you.”

Posted 1 week ago

“I am still waiting for a refund for the wrong bearings delivered in my order, I am not happy with the fact I can type a message to some entity in your department, yet am unable to have a conversation with a person on any matter”

Posted 1 week ago

“Buongiorno, ho acquistato da voi dei coprisedili per un volksvagen trasporter T5 , devo dire che tutto sommato vanno bene. qualche piccola imprecisione nel coprisedile doppio 1 fila, e' un po corto il velcro di chiusura non si sovrappone. Seconda fila va bene. terza fila non coincidono le asole per l'inserimento dei poggia testa. Inoltre sono troppo pochi gli elastici per mettere i ganci, qualcuno di piu' non starebbe male, i sedili sarebbero piu' raccolti e precisi. I poggiatesta sono giusti e perfetti.”

Posted 2 weeks ago

“Paid for next day delivery and still not turned up”

Posted 3 weeks ago

“Part ordered was fine. Postage was the problem. Overseas postage cost over $30 for the size of a spark plug. Took nearly three weeks to arrive. Poor communications from Heritage parts. What happened to using DHL for overseas orders which arrived within a few days. Will be looking elsewhere now for my spare parts after spending thousands of dollars with your mob.”

Posted 3 weeks ago

“Item arrived within a few days but unfortunately the adhesive on it was dried up & therefore not fit for purpose. Had to go out to find some glue that would fix it in place. You must of had the item in stock for years.”

Posted 3 weeks ago

“E' il secondo ordine che faccio, ma stavolta non sono soddisfatto, il tessuto ordinato non è ancora disponibile, ma non era specificato quando ho fatto l'ordine e ne avrei urgenza, sapendo che non lo avevate a stock magari avrei fatto diversamente, cercate di rimediare velocizzando al massimo l'invio, altrimenti non vedo come posso essere accettabilmente soddisfatto”

Posted 4 weeks ago

“One of the two main VW places I use frequently. I do miss being able to speak to the parts centre in person, I would use Heritage parts more if there was a human I could talk to.”

Posted 1 month ago

“Precio del repuesto bien . Gastos de envío desorbitados. Más gastos fe aduanas. Casi 90€ la broma”

Posted 1 month ago

“My buying experience with heritage is a mixed bag. Several years ago the experience was good when the phone lines were open you could phone, discuss the parts wanted and get them within the next couple of days. Now even though I use part numbers the last couple of orders have had a mix of the right and wrong parts. Again previously you could ring and arrange a return, now with email the only option it takes to long. Finally my last order took nearly a fortnight to arrive, again this has happened several time. All this now makes AUTODOC my first option for parts where previously it was heratage.”

Posted 1 month ago

“Heritage has most well known parts and brands but don’t like the back orders part or the setup . I found their communication lacking on dispatch and wait times . On another note posting is free and quick .”

Posted 1 month ago

“The product ordered wasn’t a match the fault of my car restorer who advised on which part to order. The email ordering process was not very intuitive but got there in the end.A phone call would have helped greatly. Staff member helpful and did his best.”

Posted 1 month ago

“The biggest issue I have is you are very slow to ship orders compared to for example custom and commercial. I place an order with them anytime before close of play and they ship it same day / evening with confirmation email and courier details APC and I get the parts the next day and shipping cost to me is cheaper than you guys. So summary you are slow service and expensive shipping in my opinion.”

Posted 2 months ago

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Heritage Parts Centre is rated 4.5 based on 12,378 reviews