Heritage Parts Centre Reviews

4.5 Rating 14,227 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Keine Ankündigung und der Sitz war sehr schlecht verpackt!”

Helpful Report

Posted 1 week ago

“I've used you for corrado parts before, just wish you could stock parts for my lupo gti as most parts are obsolete at main dealers now”

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Posted 2 weeks ago

“Ordered a set of key barrels for my T4 to replace the broken one I had fitted only a month earlier. Arrived quickly fitted and seem to be working as they should.”

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Posted 2 weeks ago

“Your in-house services are good however, there is weak coordination with your shipping agents. In instances of back orders, there is total absence of information to link each parcel number to the spare parts in the package. This can lead to loses for your customers.”

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Posted 3 weeks ago

“I ordered a locking fuel cap for my VW T4. When it arrived it didn't fit, the threads were wrong. Getting organised to return it.”

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Posted 3 weeks ago

“The goods look good. The shipping costs within the EU, more than 80 EUR (more than 50% of the value of the goods) are crazy. You need to sort this out.”

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Posted 1 month ago

“Leider ist eine endgültige Beurteilung erst möglich, wenn die Bestellung vollständig geliefert ist. Bisher ist alles soweit in Ordnung.”

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Posted 1 month ago

“Die Ware war sehr gut, allerdings war die Kommunikation mangelhaft, ich habe lange keinerlei Nachricht bekommen und die Lieferzeit war zu lang.”

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Posted 2 months ago

“Las piezas recibidas están correctas, pero el bono de Black Friday no funciinó. Mejor no ofrezcan nada que no puedna cumplir. Un saludo,”

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Posted 2 months ago

“Kauf auf Raten ohne probleme. Informationen bzgl. Liefertermin sehr schlecht. Immer wieder nachfragen, man bekommt innerhalb 24 Stunden eine Antwort aber diese stimmen oft nicht bzgl. Liefertermin o.ä. Bauteil Qualität etc. Passt”

Helpful Report

Posted 2 months ago

“Good parts - Fit well and good value. Delivery charge extortionate.”

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Posted 2 months ago

“Buenas tardes, No hemos recibido el pedido aún desde el 08/11/2024”

Helpful Report

Posted 3 months ago

“Ordered some spareparts, some were ok but the headlights groomets not. Even if i ordered 2x the same item, the quality between the 2 items is different, one is covered with poweder (softer) the black one is harder. I don t really understand that difference on the same groomet. See picture”

Helpful Report

Posted 3 months ago

“Was a little disappointed. I ordered the incorrect coilovers for my vehicle and didn't get much help with resolving the issue. Other than its probably better for me to on sell the coilovers as it will be cheaper. I understand it's my fault for ordering the wrong part but I am new to Volkswagen's. I did mention I need to order many more parts but I will do that from some where that can offer a little more help if it's the wrong part. I'm in Australia and have purchased out of other companies overseas with other cars. Have never been told it would be cheaper for me to on sell parts before.”

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Posted 3 months ago

“I have been happy with most items. Lock seal , gas strut, bonnet alignment rubbers and seat guide rails. the Rocker cover gasket is probably not best quality as these are normally made from cork and have the other two parts made separate in blue and orange rubber. I am not sure what spark plugs have been supplied they are NGK but don't know the model. Outside this i am impressed with your service and speed in dispatch. Will definitely shop here again. Kind regards Brian”

Helpful Report

Posted 3 months ago

“I still struggle with the new layout as before idmf uou bought an item you would get recommendations. Also I feel it's a shame you can not talk to a person as they were very helpful and had an understanding of what you required.”

Helpful Report

Posted 3 months ago

Hi Timothy, if you need advice on the correct parts to order or fitment advice you can call our technical support team. They are on the phones from 9am to 1pm Monday to Friday to answer your questions, please note this is a technical support line only - they cannot deal with general customer service enquiries. The number is 01273 444000.

Posted 1 month ago

“Normaly realy satisfied but was sent wrong parts and unable to send back to get refunded or correct the order”

Helpful Report

Posted 3 months ago

“I have been buying parts for my T4 from Heritage Parts Centre for a while and have always been more than happy with the quality of the items they sell. However my recent experience when my order clearly got confused in their dispatch department and I received an other customer's parts under my order reference highlighted to me the short comings of Heritage's recent policy change to discontinue any opportunities to speak to a member of their team on the phone for any purpose. The problem could only be resolved by a succession of emails to and forth and it is a credit to the several individuals involved at Heritage that it was sorted out well by them after several emails in both directions. But the inability to have any verbal communication whatsoever I now regard as a shortcoming of Heritage Parts Centre, which will make me think twice about ordering again which is a pity. I am the owner of several different types of classic/enthusiast cars and regard the knowledge of and access to the people who work in the parts supply business as an important part of the Classic Car Community. Unfortunately because Heritage Parts Centre have now decided to prevent the opportunity for any personal contact with customers, my preference is to look to alternative suppliers where it is still possible to speak to someone if you need to.”

Helpful Report

Posted 3 months ago

Hi Michael, thanks for the feedback here. If you do need access to our team via telephone just email them at help@heritagepartscentre.com with your question and ask them to call you back.

Posted 3 months ago

“Very slow to arrive and little details on its transit but item arrived as promised”

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Posted 4 months ago

Hi Patrick, sorry to hear the delivery time was slow here. If you login to the website when you make future purchases you will be able to find tracking details in your online order history.

Posted 3 months ago

“El pedido no llega”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 14,227 reviews