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Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 14,657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Not very happy items I purchased £190 returned items and only received £154 back so you have charged me VAT and tax for something I haven’t got which is now back with you Terry Willson
Helpful Report
Posted 11 months ago
Ihr ward zum Glück die einzigen die das Teil hattet. Leider dauert der Versand von stock center UK nach DE seeeehr lange.
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Posted 11 months ago
Usually good but would not give me a possible date for a part that was out of stock ( inlet manifold for a 1978 single port 1200 beetle)
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Posted 11 months ago
I recently placed an order for a fuel pump of your add and did not receive the same fuel pump as per picture you need to have a phone line .
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Posted 11 months ago
I think I have already reviewed my recent order. 1962 beetle door handles excellent quality. Chinese Chrome horn ring was very badly finished. Very disappointed. Nearly sent it back but haven't the energy to post it back.
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Posted 11 months ago
Not very helpful with the fitting of the £800 TMI seat covers and neither were TMI themselves
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Posted 11 months ago
Ich habe eine Unterdruckdose für einen Bosch Zündverteiler bestellt. Die Nummer meines Verteilers war als passend in der Beschreibung der Unterdruckdose angegeben. Allerdings ist das Funktionsprinzip der mir geschickten Unterdruckdose (ohne Rückstellfeder) ein anderes als bei meinem defekten Teil. Daher ging die Bestellung zurück. Wäre gut, wenn Artikel genauer beschrieben werden und angegebene Bosch Teilenummern noch einmal auf Passung überprüft werden würden.
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Posted 1 year ago
Navigating your on line shop is excellent, but I have few items that were out of stock. That’s ok I understand that , and the warehouse needs replenishing , I think a little update on how long to my outstanding parts will be ? Would not be unreasonable. Just a little suggestion 😀 Keep up the good work . Kind regards Paul
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Posted 1 year ago
Great variety of quality parts but delivery service very slow and very unreliable
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Posted 1 year ago
It’s ridiculous that a customer cannot call in and speak to anyone regarding purchasing parts Really annoying
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Posted 1 year ago
Ponía entrega en 4 o 5 semanas, tardó más de 6 semanas, pero los gastos de envío de 20€ es para que fuera un envío premium de un día para otro
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Posted 1 year ago
Alles top. Jedoch war das Teil nicht passend sprich nicht entsprechend der Teilenmmer VW.
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Posted 1 year ago
Ich warte leider immer noch auf Teile-Nr: 211-415-639, Knieschutz (Lenksäule), lang. Wann kann ich mit der Lieferung rechnen? Mit freundlichen Grüßen Harald Fricke
Helpful Report
Posted 1 year ago
No problem with the parts received however your decision to remove the ability to be able to speak to an experienced person for parts ordering may look good on an accounts spreasheet but diminishes your customer service standards. I know that you'll respond by saying that queries can be sent in to a queries email address but whoever decided that this was an acceptable alternative to speaking to a knowledgeable human being knows absolutely nothing about human inter-relationships. For this reason I will now only use your services where there is no realistic alternative. I recently used JustKampers to order parts and my experience was streets ahead of using Heritage Parts. I picked up the phone, spoke to a very helpful bloke who was knowledgeable and the parts arrived the next day and I live in the north of Scotland. Yes their delivery times were far better than Heritage Parts as well.
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Posted 1 year ago
Hi, sorry for my late reply. Item delivered on time, no boxed items just plastic bags in a packet. The plastic bag holding the wiper arms was open (torn open) at one end (a returned item?) The passenger side arm has paint finish damage to the blade connector end (photo not brilliant) which I guess will corrode in no time, black wipers and black coach work make it stand out. Shame, i realise this item is not OEM, but for £125 I would expect them to arrive undamaged. Over to you. Thanks. Alan
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Posted 1 year ago
Buen día, todavía no recibo el pedido.
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Posted 1 year ago
Nice product but terrible shipping + duty Charges
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Posted 1 year ago
I would if you send my orders to the right address and not across town.
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Posted 1 year ago
The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all
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Posted 1 year ago
Very efficient with my order, but could do better with communication, such as a dedicated number to call. I miss going to VW heritage and buying direct from the (now defunct) shop.
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Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,657 reviews