Heritage Parts Centre Reviews

4.5 Rating 14,227 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Very efficient with my order, but could do better with communication, such as a dedicated number to call. I miss going to VW heritage and buying direct from the (now defunct) shop.”

Helpful Report

Posted 11 months ago

“I am confused about the installation of the Jelassi windows that I purchased. I got a response that they screw in, but there are no screw holes and I was told that there are no brackets, but the Body Shop is siding that they need brackets please thank you.”

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Posted 11 months ago

“I am still waiting for a refund for the wrong bearings delivered in my order, I am not happy with the fact I can type a message to some entity in your department, yet am unable to have a conversation with a person on any matter”

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Posted 11 months ago

“Buongiorno, ho acquistato da voi dei coprisedili per un volksvagen trasporter T5 , devo dire che tutto sommato vanno bene. qualche piccola imprecisione nel coprisedile doppio 1 fila, e' un po corto il velcro di chiusura non si sovrappone. Seconda fila va bene. terza fila non coincidono le asole per l'inserimento dei poggia testa. Inoltre sono troppo pochi gli elastici per mettere i ganci, qualcuno di piu' non starebbe male, i sedili sarebbero piu' raccolti e precisi. I poggiatesta sono giusti e perfetti.”

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Posted 11 months ago

“Paid for next day delivery and still not turned up”

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Posted 11 months ago

“Part ordered was fine. Postage was the problem. Overseas postage cost over $30 for the size of a spark plug. Took nearly three weeks to arrive. Poor communications from Heritage parts. What happened to using DHL for overseas orders which arrived within a few days. Will be looking elsewhere now for my spare parts after spending thousands of dollars with your mob.”

Helpful Report

Posted 11 months ago

“Item arrived within a few days but unfortunately the adhesive on it was dried up & therefore not fit for purpose. Had to go out to find some glue that would fix it in place. You must of had the item in stock for years.”

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Posted 11 months ago

“E' il secondo ordine che faccio, ma stavolta non sono soddisfatto, il tessuto ordinato non è ancora disponibile, ma non era specificato quando ho fatto l'ordine e ne avrei urgenza, sapendo che non lo avevate a stock magari avrei fatto diversamente, cercate di rimediare velocizzando al massimo l'invio, altrimenti non vedo come posso essere accettabilmente soddisfatto”

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Posted 11 months ago

“One of the two main VW places I use frequently. I do miss being able to speak to the parts centre in person, I would use Heritage parts more if there was a human I could talk to.”

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Posted 11 months ago

“Precio del repuesto bien . Gastos de envío desorbitados. Más gastos fe aduanas. Casi 90€ la broma”

Helpful Report

Posted 1 year ago

“My buying experience with heritage is a mixed bag. Several years ago the experience was good when the phone lines were open you could phone, discuss the parts wanted and get them within the next couple of days. Now even though I use part numbers the last couple of orders have had a mix of the right and wrong parts. Again previously you could ring and arrange a return, now with email the only option it takes to long. Finally my last order took nearly a fortnight to arrive, again this has happened several time. All this now makes AUTODOC my first option for parts where previously it was heratage.”

Helpful Report

Posted 1 year ago

“Heritage has most well known parts and brands but don’t like the back orders part or the setup . I found their communication lacking on dispatch and wait times . On another note posting is free and quick .”

Helpful Report

Posted 1 year ago

“The product ordered wasn’t a match the fault of my car restorer who advised on which part to order. The email ordering process was not very intuitive but got there in the end.A phone call would have helped greatly. Staff member helpful and did his best.”

Helpful Report

Posted 1 year ago

“The biggest issue I have is you are very slow to ship orders compared to for example custom and commercial. I place an order with them anytime before close of play and they ship it same day / evening with confirmation email and courier details APC and I get the parts the next day and shipping cost to me is cheaper than you guys. So summary you are slow service and expensive shipping in my opinion.”

Helpful Report

Posted 1 year ago

“Shipping price was expensive. Product could have gone in a envelope to be shipped and would of cost less than $6 instead of the $30 I got charged.”

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Posted 1 year ago

“El producto bueno, el plazo de entrega malo, el currier malisimo. DHL parcel no entrega, no es posible contactar con ellos. De haber sabido que la entrega era por DHL parcel no lo hubiese comprado, es mas mientras el currier sea este no voy a comprar nada mas. Saludos”

Helpful Report

Posted 1 year ago

“All parts as described but delivery times are long eg to Ireland”

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Posted 1 year ago

“Der Support war schnell und freundlich, jedoch war die Lieferzeit mit über einem Monat viel zu lange und das bestellte Rahmenkopf Bodenblech für den VW Käfer war nur für frühere Modelle, was für mich - wie die extrem lange Lieferzeit - bei der Bestellung nicht ersichtlich war.”

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Posted 1 year ago

“I bought a part that cost $45.00 and shipping was $45.00. The part fit into a small envelope, letter size. Now I avoid ordering from Heritage because of the rediculace amount for shipping. Acually the part wasn't worth $45.00. It was a small rubber seal around the oil cooler openning. But, I do understand parts for the type 4 motor aren't redily available like they used to be.”

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Posted 1 year ago

“Sto aspettando ancora il bulbo che ho acquistato da voi a dicembre.”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,227 reviews