Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Have too chase after parts”

Helpful Report

Posted 8 months ago

“El artículo no se corresponde con mi pieza y la devolución me ha costado casi lo mismo que la pieza”

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Posted 8 months ago

“mixed quality of the parts - should check carefully, what you order”

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Posted 8 months ago

“Have been very happy until last order, parts listed as three weeks as special order, after three weeks later told not expected till middle of the following month. Not impressed at all. I would not have purchased and paid upfront as per order if items were listed as over a month and a half waiting time. I have other items in the same order required urgently now stuck waiting and feeling a fool. I should have bought direct from the manufacturer but thought i was doing the right thing supporting heritage on a short wait. Very unhappy”

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Posted 8 months ago

“Rubbish for us older guys who prefer to talk on the phone. Won’t buy off you again unless I’m desperate. And I’ve been buying off of you a lot of parts.”

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Posted 8 months ago

“I have already written and submitted a review. The conclusion was that the part ordered appeared to be of high quality and was good value. At the other extreme the customer service was inadequate. The robot chat line went into a loop and served no purpose, it was impossible to speak to a real live person and the fact that I have now been asked twice to submmit a review indicates the frustration of dealing with this form of 'customer service'. Given this situation, subject to alternative suppliers, I might be a customer again. Gordon Summers.”

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Posted 9 months ago

“Disappointing. I've used VW Heritage since the late 1990s due to their high quality parts selection, knowledge and customer service. However, my recent experiences with them have been disappointing...missed parts from order and a complete lack of communication. A decision has been made by them to remove telephone customer and replace this with online/virtual support. My experience of this is that response are very slow and require multiple requests from the customer to resolve issues. Sadly, they seem to have become another, of many, faceless online retailers, with nothing to differentiate them from the rest.”

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Posted 9 months ago

“I’m disappointed having to pay excessive costs with the wrong part coming from UK. I had to pay $200 to have the extra 3’ long odometer cable modified instead of returning the part. HPC listed the part would fit my 88 Scirocco, once I saw the part was incorrect it caused the dilemma of costs just to return it to UK and time to do so. Unfortunately I cannot risk the aforementioned again. It’s not uncommon to make a mistake but living in the US and a foreign company listing a part that didn’t fit my vehicle seems after the fact intricately misleading!”

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Posted 9 months ago

“Product was good, a great pity that the shop has gone.”

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Posted 9 months ago

“Communication is terrible. Chat closes down very quickly, even when you are waiting for a reply from them. If writing an email, either you dont get a response or it is not possible to write back to a reply. It never really worked for me anyways. Oh! And dont ask two questions in one email. Only one is answered. Items listed sometimes doesnt match delivered or takes a month to arrive. But if I cant get stuff anywhere else they are ok. I quess.”

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Posted 9 months ago

“Would just be nice to speak to someone when ordering, rather than do it on line,I ended up ordering from just campers in the end”

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Posted 10 months ago

“i have no doubt the parts and the service is fine. but the freight needs to be item spesific in regards to size/ weight / cubic. one size fits all dont cutit. your mob got me twice on previous purchases before i woke up and went local.”

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Posted 10 months ago

“Part fit so so shipping was not good”

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Posted 10 months ago

“Could do with the tech hotline back. So nice to speak to someone”

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Posted 10 months ago

“4 days to pick and post is excessive.”

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Posted 10 months ago

“Gummilsten som jeg fikk til frontruten er ikke limt godt nok. Den revner i skjøten.”

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Posted 10 months ago

“Good quality articles, I find most of the time all parts for my mk1 cab and mk2. Speedy delivery even if articles are not in stock. I can not complain for that. Unfortunately the shipment costs are totally unfair if delivered in Switzerland. Shipment cost increase based on the number of articles you add in your cart. I had to pay 42€ for a standard package size of not even 2kg weight. Competitors manage to keep the shipment cost more down. I shared this to their customer support, and in other words they do not care much about it. This is what actually make me changing my minds about Heritage Parts and explain this 3 stars rate given.”

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Posted 10 months ago

“I've done much business with VW Heritage over the years. My vehicles are 1977 Bay and 1996 South African Caravelle. Delivery has always been good. I'm sad that they no longer take phone calls as I used to find this useful if I was uncertain about a part. Just recently I bought new rear lights for the Bay which I was assured were of good quality. They weren't. Quite honestly I should've sent them back but persevered to the extent that I paid a skilled classic renovation engineer a lot of money to fit them so they would work. Very disappointing. Will I buy from VW Heritage again? Maybe. I don't know at the moment.”

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Posted 10 months ago

“Getting badgered to leave a review. My experience has certainly widened my search for parts. I made a purchase which turned out to be incorrect due to a misrepresentation that still hasn't been fixed. A windscreen seal has a price and the option to add to basket which I did. Turns out it is per metre, if I had clicked on the first image I would have seen it was per metre. question, who would buy 1 metre of windscreen seal? , why wasn't it queried? It was part of a larger order which include a door seal, not per metre but a seal for a door. I was offered 5% discount on my next order so close to a £90 spend would cover it. Maybe an acknowledgement the ad was misleading and the money refunded would have been the honourable thing to do, small cost so no big deal, but it is. So, probably will buy again but definitely will check other sources and advise others to do the same”

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Posted 11 months ago

“Distributor cap very poor quality and the most expensive”

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Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews