Heritage Parts Centre Reviews

4.5 Rating 12,500 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,500 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 30th April 2024

Darrell Schaeffer

Heritage Parts Centre 5 star review on 28th April 2024

Antoni

Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 25th April 2024

Arvydas

988

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Email zur Bewertung kam bevor die Lieferung eingetroffen ist!? Sonst soweit alles in Ordnung.”

Helpful Report

Posted 6 months ago

Es tut mir leid, dass unsere Einladungs-E-Mail vor der Ware ankam, wir werden uns um die Automatisierung kümmern.

Posted 6 months ago

“I had a problem with my order and was very disappointed to find out that there is no phone contact available to sort it out, I messaged and had to wait until the following day to sort it, which was done but communication was poor.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. I can see you have emailed us and the issue has been resolved at the time. If there is anything else we could assist with, please do not hesitate to email us again on help@heritagepartscentre.com

Posted 7 months ago

“No email to inform me when my parts are ready”

Helpful Report

Posted 7 months ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 7 months ago

“Parts arrived with no issues ,but my 10%summer discount code wasn't working so I ended up paying full price .”

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Posted 7 months ago

Hi David If you reach out to us via help@heritagepartscentre.com we will investigate why the discount code did not work, very sorry about that.

Posted 6 months ago

“click & collect is very efficient, BUT, if you are uncertain that you have ordered the correct part when collecting, then there is nobody technical to talk to. Just Kampers do it much better.”

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Posted 7 months ago

Hi John We have a team of technical experts who can advise you on correct parts; if you email help@heritagepartscentre.com during business hours Monday to Friday one of our team will be happy to help.

Posted 6 months ago

“Whilst ordering a part on line is very simple, there is no means of talking to HPC for Engineering advice. Please could you offer this option when phoning? Regards Chris Bunn”

Helpful Report

Posted 7 months ago

Hi Chris We have a team of technical experts who can advise you on correct parts and fitment advice. If you email help@heritagepartscentre.com during business hours Monday to Friday one of our team will be happy to help.

Posted 6 months ago

“Ancora non ho ricevuto le chiavi golf mk2”

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Posted 7 months ago

“My order got lost, but was replaced.. after many weeks I have received it, Thanks”

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Posted 7 months ago

Thank you for the feeback Yves, its much appreciated.

Posted 5 months ago

“Qualità prezzo buono, spedito ed arrivato nei tempi, migliorabile la chiusura del tappo”

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Posted 8 months ago

Grazie per il feedback Franco, siamo lieti di sentirti soddisfatto della qualità e del prezzo del prodotto.

Posted 5 months ago

“My name is Tom and the parts I recently ordered were for my friend Denis who historically has always done business with you by telephone. As he is not online and you no longer seem to offer a telephone service he asked me order on his behalf. The ordering process itself was fairly straightforward after we had negotiated the myriad of options, (probably due to VW's fault rather than yours). I swiftly received an email advising 1 item was not available and offering me a refund, which I accepted. His local VW dealer obtained the part (thermostat cover) in 3 days, although at a slightly higher cost. His address and telephone number are on file should further discussion be necessary.”

Helpful Report

Posted 8 months ago

“Ersatzteil passt super , Kommunikation mit Heritage eher Aufbau fähig . Lange Lieferzeit .”

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Posted 8 months ago

“It doesn’t appear that you have a parts for the Lupo Gti listed ? It’s not even in the list of vehicles in your website .”

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Posted 8 months ago

“Still not in stock”

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Posted 8 months ago

“DHL no me lo ha entregado todavía”

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Posted 8 months ago

“Moderately good quality. According to the quality of the parts the price over. Need to reduce the price”

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Posted 8 months ago

“Not received yet.!”

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Posted 9 months ago

“Takes too long to receive apart from that good service”

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Posted 9 months ago

“Quality wise the price was expensive. The price should be reduced”

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Posted 9 months ago

“I have a problem with the indicator I brought from you, firstly the alignment holes are out of line. Secondly when using the head light flasher the horn sounds and thirdly the arm will not push forward to engage the main beam. Would you like me to return it to you for examination?”

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Posted 9 months ago

“Ordered windscreen had it for a while when unpacked it was cracked in the corner”

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Posted 9 months ago

Heritage Parts Centre is rated 4.5 based on 12,500 reviews