Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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Italiano

“Die Ware war sehr gut, allerdings war die Kommunikation mangelhaft, ich habe lange keinerlei Nachricht bekommen und die Lieferzeit war zu lang.”

Helpful Report

Posted 5 months ago

“Las piezas recibidas están correctas, pero el bono de Black Friday no funciinó. Mejor no ofrezcan nada que no puedna cumplir. Un saludo,”

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Posted 5 months ago

“Kauf auf Raten ohne probleme. Informationen bzgl. Liefertermin sehr schlecht. Immer wieder nachfragen, man bekommt innerhalb 24 Stunden eine Antwort aber diese stimmen oft nicht bzgl. Liefertermin o.ä. Bauteil Qualität etc. Passt”

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Posted 6 months ago

“Good parts - Fit well and good value. Delivery charge extortionate.”

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Posted 6 months ago

“Buenas tardes, No hemos recibido el pedido aún desde el 08/11/2024”

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Posted 6 months ago

“Ordered some spareparts, some were ok but the headlights groomets not. Even if i ordered 2x the same item, the quality between the 2 items is different, one is covered with poweder (softer) the black one is harder. I don t really understand that difference on the same groomet. See picture”

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Posted 6 months ago

“Was a little disappointed. I ordered the incorrect coilovers for my vehicle and didn't get much help with resolving the issue. Other than its probably better for me to on sell the coilovers as it will be cheaper. I understand it's my fault for ordering the wrong part but I am new to Volkswagen's. I did mention I need to order many more parts but I will do that from some where that can offer a little more help if it's the wrong part. I'm in Australia and have purchased out of other companies overseas with other cars. Have never been told it would be cheaper for me to on sell parts before.”

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Posted 6 months ago

“I have been happy with most items. Lock seal , gas strut, bonnet alignment rubbers and seat guide rails. the Rocker cover gasket is probably not best quality as these are normally made from cork and have the other two parts made separate in blue and orange rubber. I am not sure what spark plugs have been supplied they are NGK but don't know the model. Outside this i am impressed with your service and speed in dispatch. Will definitely shop here again. Kind regards Brian”

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Posted 6 months ago

“I still struggle with the new layout as before idmf uou bought an item you would get recommendations. Also I feel it's a shame you can not talk to a person as they were very helpful and had an understanding of what you required.”

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Posted 6 months ago

Hi Timothy, if you need advice on the correct parts to order or fitment advice you can call our technical support team. They are on the phones from 9am to 1pm Monday to Friday to answer your questions, please note this is a technical support line only - they cannot deal with general customer service enquiries. The number is 01273 444000.

Posted 4 months ago

“Normaly realy satisfied but was sent wrong parts and unable to send back to get refunded or correct the order”

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Posted 6 months ago

“I have been buying parts for my T4 from Heritage Parts Centre for a while and have always been more than happy with the quality of the items they sell. However my recent experience when my order clearly got confused in their dispatch department and I received an other customer's parts under my order reference highlighted to me the short comings of Heritage's recent policy change to discontinue any opportunities to speak to a member of their team on the phone for any purpose. The problem could only be resolved by a succession of emails to and forth and it is a credit to the several individuals involved at Heritage that it was sorted out well by them after several emails in both directions. But the inability to have any verbal communication whatsoever I now regard as a shortcoming of Heritage Parts Centre, which will make me think twice about ordering again which is a pity. I am the owner of several different types of classic/enthusiast cars and regard the knowledge of and access to the people who work in the parts supply business as an important part of the Classic Car Community. Unfortunately because Heritage Parts Centre have now decided to prevent the opportunity for any personal contact with customers, my preference is to look to alternative suppliers where it is still possible to speak to someone if you need to.”

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Posted 6 months ago

Hi Michael, thanks for the feedback here. If you do need access to our team via telephone just email them at help@heritagepartscentre.com with your question and ask them to call you back.

Posted 6 months ago

“Very slow to arrive and little details on its transit but item arrived as promised”

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Posted 7 months ago

Hi Patrick, sorry to hear the delivery time was slow here. If you login to the website when you make future purchases you will be able to find tracking details in your online order history.

Posted 6 months ago

“El pedido no llega”

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Posted 7 months ago

“The shipping takes a long time. I would wrather shop Paruzzi as it is much faster. I shop Heritage only if Paruzzi does not have the part I am looking for...”

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Posted 7 months ago

“Last time I buy 2 ball joins for a cabriolet 1988 vw And the diameter was too small But I don’t have time to send back I just let you know Tanks any way”

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Posted 7 months ago

“The customer service is not that great. It seems that the employees, or the hired service centre, are just order takers and do not make a customer feel taken care of. They are more likely to just say sorry we can't do that. For example when I had placed my recent order and I realised I forgot to add an important part to the order and I did not want to initiate another shipping charge for this super light weight item. 1st there was no way to edit my order after placing, nor was there a way to cancel it. (think of Amazon, as they have these options). I called to ask someone if they could help and the answer I received was. "No we can't change orders once they have been placed." I ended up writting back again and someone bent the rules and sent me a link to pay for just the part I missed and add it to the order. Yeah! On this same order there was a wrong item that arrived a dual jet nozzle for the windshield washer on an early beetle. The correct item as shown in the photo for the item ordered is a tear drop shape, and what came was more of an oval shape (different part from later beetles). I have not initiated the refund on this yet, as there is still an item that is outstanding from this order the Bonnet Crest Seal Set SKU: 113-853-611 Backorder Special Order - delivery 12 weeks This item has never shipped yet I received this survey as if the order is completed.”

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Posted 8 months ago

“Been a customer for 20 years. Heritage is only a 35 min drive so it’s easy when I need something short notice, however I don’t much care for the collection point in the end of a corridor instead of the shop, but I understand the likely reasons due to Covid and so on, and the shop could be a little bit hit and miss at times anyway as you felt like you were taking staff away from their jobs behind the scenes. The range of items for different price points where available can be useful as repro stuff isn’t always the best quality. If I’m not in a rush I certainly look at the wider market, some specialist suppliers are better for some items than others, while it can also be useful to look at non-specialists as prices are often lower. It’s the price you pay to have the convenience of most things all in one place and easy to find. One thing that’s annoying is these poorly thought out surveys, for instance it asks how I communicated but I didn’t, I just filled in a web returns form, but there’s no option for that. Likewise it asks how quick was the response was, with options”

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Posted 8 months ago

“Quality parts but very disorganised and difficut to deal with”

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Posted 8 months ago

“Der Hebel passt zwar in die Originalen Bohrungen ist aber zu Groß für den Golf 1 Cabrio”

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Posted 8 months ago

“Great parts catalogue, Shame they took so long to post the parts, 2nd class should be 2/3days not 7”

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Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews