Heritage Parts Centre Reviews

4.5 Rating 14,228 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“I still didn't receive my steering wheel AC400116 - Steering Wheel, Wood, 9 Rivets, Black, 3 Slot, 9 bolt, 380mm Order #WEBXU191223000063086 Could you please update me about it please Thanks”

Helpful Report

Posted 1 year ago

Hi Thomas I am sorry for the delay, you have an open enquiry on our system #379822. I have chased this up for you, as my colleague mentioned there had been a delay in our stock transfer. The item was booked back into stock today, so I have asked our warehouse staff to dispatch it for you tomorrow.

Posted 1 year ago

“I’m happy that I eventually got the parts I ordered, they were in good condition and reasonably priced. However, when ordering, it stated they were on back order with a 5 week wait. It ended up being nearly 3 months. I did get vague updates, but only when I chased them. Disappointed that updates were not offered when delays were known. My vehicle ended up being off the road for a considerable time longer than anticipated and I could not plan for repairs until I had a clear idea of when parts would arrive.”

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Posted 1 year ago

“The adress is never correct or complete. I don’t know why is modified. Always having problems for the delivery.”

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Posted 1 year ago

“Laut Internet alles verfügbar. Dann hat Patrick alles bestellt Auspuff war schnell da. Aber die Heitzbirne da warte ich immer noch drauf. Traurig 😞 Aber langsam benötige ich die Sachen. Lg”

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Posted 1 year ago

“Great source of spares and accessories for my 1978 VW Beetle. Good range, great delivery, great refund service. However, on a couple of occasions recently, I needed to speak to a sales assistant for their expertise in choosing the correct items. But unfortunately, you no longer have them. As a result, I bought elsewhere as they did have knowledgable sales staff to assist with my order. I know you save costs on this modern way but a lot of people with classic cars are like me - a little in the nature side.”

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Posted 1 year ago

“Feels a bit Impersonal not having the shop anymore. Parts were good”

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Posted 1 year ago

“È un mese che sto aspettando, e non ancora mi arriva nulla”

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Posted 1 year ago

“Disappointing”

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Posted 1 year ago

Hi I am sorry to hear this, please reach out to us via help@heritagepartscentre.com so we can see how we can help you.

Posted 1 year ago

“I’ disappointed as I bought a part which was in stock by the moment when I made the purchase but I haven’t still have it because it was sold out. If I would known this before I made the order, I would have bought the part from somewhere else, where it would be in stock for free. This sucks to wait for the part and you don’t even have a due date for the part to be restocked.”

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Posted 1 year ago

“Segumiento del pedido”

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Posted 1 year ago

“Our part arrived in tact and in a Jiffy bag. The only thing that bugged me was the cost of the postage which was £20. I live on the Isle of Man but we use Royal Mail and if I’d sent the same part from here special delivery it wouldn’t have cost as much.”

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Posted 1 year ago

“Hallo, eigentlich hat soweit alles gut funktioniert, bis auf das mir noch der bestellte Ölmeßstab fehlt.”

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Posted 1 year ago

“Parts arrived, a day late, paid for next day, and also they arrived in a ludicrous sized box. Wasn’t to impressed, Usually can’t fault Heritage.”

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Posted 1 year ago

“Some of the images are either not posted or are uncertain about what they represent. Just giving my feedback on my recent shop today. As an example, your voltage regulators for early MK1 Golf show a used part, with no brushes in it. Are brushes included? On ir cleaners for early VW Golf mk1, there are larger ones and the smaller versions about half the size ones we use in Australia are similar to the shallow GTi version. It's very difficult to pick the right one in the absence of a part number. Maybe you could include an image of the various air cleaners the same unit is fitted or maybe it would help to also include the basic dimensions so if the customer has an example the size will be a good indicator of the correct one, or even interchangeablity. I have tried to do my homework and order a couple I hope are correct. Fingers crossed. Also, how come I can order something in the order of 15 kilos over $250 and not get charged postage? Yet something slightly larger like a pair of front floor halves plus a few other parts valued at $250 plus and get a mandated fixed charge of $333 odd dollars. Do you offer a pro-rata rate for shipping on the larger but lighter parts? I'm not bitching or anything like that, just giving what I hope is constructive criticism.”

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Posted 1 year ago

“das Paket kam stark beschädigt an der Zusteller hat es vor die Tür gelegt + ist weggelaufen ! bitte Paketdienst WECHSELN / ANDEREN beauftragen ! Inhalt ZUFÄLLIG nicht beschädigt ( weil nicht besonders empfindlich )”

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Posted 1 year ago

“Alles gut, gerne wieder!”

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Posted 1 year ago

“Meine Bestellung ist in zwei Sendungen gemacht.Die erste war schnell und gut.Auf die zweite warte ich noch. Ich denke das Sie in einer oder zwei Wochen bei mir ist. Sonst bin ich zufrieden danke.”

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Posted 1 year ago

“alles ok, aber der preis ist sehr hoch”

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Posted 1 year ago

“I cannot find your phone number I paid 51 pound for oil on 7 10 2023 that is on my bank statement but I have not received the oil can you phone me on 07999943043”

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Posted 1 year ago

Hi Maurice, I can see my colleagues have sorted this out for you now and got the item you selected for collection dealt with by way of delivery. Thank you for choosing Heritage Parts Centre.

Posted 1 year ago

“Schneller Versand Jedoch , ist die bestellte Ware bei nicht 100% Dicht. Dennoch zufrieden”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,228 reviews