Heritage Parts Centre Reviews

4.5 Rating 12,509 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,509 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 3rd May 2024

993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Spanish

inglese

“delayed shipping, backordered”

Helpful Report

Posted 1 year ago

“First half of my order arrived perfect and in great time but when the last parts of my order arrived 1 piece was broken and nobody while contact me about this even though I have tried to contact via email but without any reply”

Helpful Report

Posted 1 year ago

Thank you for your feedback and apologies for making you wait. I can see someone in our team is looking into your email query and will get back to you shortly.

Posted 1 year ago

“The part was fine but what a shame that the opportunity to visit a shop/showroom, talk to experienced staff, browse through brochures and maybe meet other VW enthusiasts is no longer there. Progress eh?”

Helpful Report

Posted 1 year ago

“Parts are not genuine even if it's stated that it's VW Classic. The quality of the rubber is questionable, mold is not precise.”

Helpful Report

Posted 1 year ago

“Not received my part I ordered last month yet”

Helpful Report

Posted 1 year ago

“The removal of the ordering/advice service over the phone, has been detrimental to the overall experience.”

Helpful Report

Posted 1 year ago

“Re open your parts counter”

Helpful Report

Posted 1 year ago

“Great products but the postage is killing the deals ( way too expensive)”

Helpful Report

Posted 1 year ago

“Incorrect part so returned for refund.”

Helpful Report

Posted 1 year ago

“No not till you have a phone line”

Helpful Report

Posted 1 year ago

“No not till you have a phone line”

Helpful Report

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

“Took far to long to be delivered.had forgotten the order and had bought elsewhere.”

Helpful Report

Posted 1 year ago

“there are several things you should change -labeling for courier -received parts not ok -nobody to communicate to -nobody to advice”

Helpful Report

Posted 1 year ago

“Not a very good idea to tape a bag of hardware to the opening of a muffler. We spent two hours shaking parts out of our muffler like a bad piñata.”

Helpful Report

Posted 1 year ago

“I can't review what I have not received yet.”

Helpful Report

Posted 1 year ago

“As I mentioned in my previous review [maybe you missed it] the rubber door joint seems to be of good quality, but its profile was not the same as the original, so installing it required some work.”

Helpful Report

Posted 1 year ago

“Dont like the way you close early also having to go to the side doors also not being able to look at plans on the screen for parts”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 12,509 reviews