Heritage Parts Centre Reviews

4.5 Rating 14,884 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,884 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Parts arrived, a day late, paid for next day, and also they arrived in a ludicrous sized box. Wasn’t to impressed, Usually can’t fault Heritage.”

Helpful Report

Posted 1 year ago

“Some of the images are either not posted or are uncertain about what they represent. Just giving my feedback on my recent shop today. As an example, your voltage regulators for early MK1 Golf show a used part, with no brushes in it. Are brushes included? On ir cleaners for early VW Golf mk1, there are larger ones and the smaller versions about half the size ones we use in Australia are similar to the shallow GTi version. It's very difficult to pick the right one in the absence of a part number. Maybe you could include an image of the various air cleaners the same unit is fitted or maybe it would help to also include the basic dimensions so if the customer has an example the size will be a good indicator of the correct one, or even interchangeablity. I have tried to do my homework and order a couple I hope are correct. Fingers crossed. Also, how come I can order something in the order of 15 kilos over $250 and not get charged postage? Yet something slightly larger like a pair of front floor halves plus a few other parts valued at $250 plus and get a mandated fixed charge of $333 odd dollars. Do you offer a pro-rata rate for shipping on the larger but lighter parts? I'm not bitching or anything like that, just giving what I hope is constructive criticism.”

Helpful Report

Posted 1 year ago

“das Paket kam stark beschädigt an der Zusteller hat es vor die Tür gelegt + ist weggelaufen ! bitte Paketdienst WECHSELN / ANDEREN beauftragen ! Inhalt ZUFÄLLIG nicht beschädigt ( weil nicht besonders empfindlich )”

Helpful Report

Posted 1 year ago

“Alles gut, gerne wieder!”

Helpful Report

Posted 1 year ago

“Meine Bestellung ist in zwei Sendungen gemacht.Die erste war schnell und gut.Auf die zweite warte ich noch. Ich denke das Sie in einer oder zwei Wochen bei mir ist. Sonst bin ich zufrieden danke.”

Helpful Report

Posted 1 year ago

“alles ok, aber der preis ist sehr hoch”

Helpful Report

Posted 1 year ago

“I cannot find your phone number I paid 51 pound for oil on 7 10 2023 that is on my bank statement but I have not received the oil can you phone me on 07999943043”

Helpful Report

Posted 1 year ago

Hi Maurice, I can see my colleagues have sorted this out for you now and got the item you selected for collection dealt with by way of delivery. Thank you for choosing Heritage Parts Centre.

Posted 1 year ago

“Schneller Versand Jedoch , ist die bestellte Ware bei nicht 100% Dicht. Dennoch zufrieden”

Helpful Report

Posted 1 year ago

“It would be nice to be able to chat to someone on the phone,”

Helpful Report

Posted 1 year ago

Hi Nigel! Thank you so much for your feedback about Heritage Parts Centre! We appreciate all feedback from our valued customers.

Posted 1 year ago

“Tempi di preparazione merce troppo lunghi ,spese di spedizioni troppo costose”

Helpful Report

Posted 1 year ago

Grazie mille per il vostro feedback. Ci scusiamo per il ritardo.

Posted 1 year ago

“Slow delivery times. Took 5 working days.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We offer Express delivery options nationally if you wish to receive orders quicker.

Posted 1 year ago

“Used a few times now over the past weeks. Good selection of part's but let down by incorrect dispatched item's incorrectly packaged. Needs a wee bit more checking at dispatch.”

Helpful Report

Posted 1 year ago

Thank you for the feedback Stephen! We will feed this back to the relevant departments.

Posted 1 year ago

“This may not be your fault. The VW gas tank cap (60 mm) that I ordered did not work on my gas tank stem. It would not close over the top of the gas tank stem.”

Helpful Report

Posted 1 year ago

Thank you for the feedback Thomas, we really appreciate it.

Posted 1 year ago

“La pieza pedida es correcta,pero no asi la informacion de la entrega ni el seguimiento del paquete,no es normal que tarde practicamente 1 mes en llegar y que no consigas saber si llegara algun dia,es una lastima pues lo que cobran por el envio es una cantidad que casi iguala el precio de la pieza”

Helpful Report

Posted 1 year ago

Gracias por los comentarios José, es muy apreciado. La entrega no debería tardar 1 mes, esto se comunicará al mensajero. El costo de envío se basa en el peso del pedido y existe un cargo de envío mínimo para todos los pedidos.

Posted 1 year ago

“Ordered several items, good delivery however the main item is faulty so will have to return. Bit disappointed as car should now be on the road so has delayed things.”

Helpful Report

Posted 1 year ago

Hi Vanessa We are very sorry to hear this. Do reach out to us via help@heritagepartscentre.com or go to www.heritagepartscentre.com/uk/returns so we can help sort this out for you.

Posted 1 year ago

“Email zur Bewertung kam bevor die Lieferung eingetroffen ist!? Sonst soweit alles in Ordnung.”

Helpful Report

Posted 1 year ago

Es tut mir leid, dass unsere Einladungs-E-Mail vor der Ware ankam, wir werden uns um die Automatisierung kümmern.

Posted 1 year ago

“I had a problem with my order and was very disappointed to find out that there is no phone contact available to sort it out, I messaged and had to wait until the following day to sort it, which was done but communication was poor.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I can see you have emailed us and the issue has been resolved at the time. If there is anything else we could assist with, please do not hesitate to email us again on help@heritagepartscentre.com

Posted 1 year ago

“No email to inform me when my parts are ready”

Helpful Report

Posted 1 year ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 1 year ago

“Parts arrived with no issues ,but my 10%summer discount code wasn't working so I ended up paying full price .”

Helpful Report

Posted 1 year ago

Hi David If you reach out to us via help@heritagepartscentre.com we will investigate why the discount code did not work, very sorry about that.

Posted 1 year ago

“click & collect is very efficient, BUT, if you are uncertain that you have ordered the correct part when collecting, then there is nobody technical to talk to. Just Kampers do it much better.”

Helpful Report

Posted 1 year ago

Hi John We have a team of technical experts who can advise you on correct parts; if you email help@heritagepartscentre.com during business hours Monday to Friday one of our team will be happy to help.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,884 reviews