Heritage Parts Centre Reviews

4.5 Rating 14,228 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“It would be nice to be able to chat to someone on the phone,”

Helpful Report

Posted 1 year ago

Hi Nigel! Thank you so much for your feedback about Heritage Parts Centre! We appreciate all feedback from our valued customers.

Posted 1 year ago

“Tempi di preparazione merce troppo lunghi ,spese di spedizioni troppo costose”

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Posted 1 year ago

Grazie mille per il vostro feedback. Ci scusiamo per il ritardo.

Posted 1 year ago

“Slow delivery times. Took 5 working days.”

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Posted 1 year ago

Thank you for your feedback. We offer Express delivery options nationally if you wish to receive orders quicker.

Posted 1 year ago

“Used a few times now over the past weeks. Good selection of part's but let down by incorrect dispatched item's incorrectly packaged. Needs a wee bit more checking at dispatch.”

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Posted 1 year ago

Thank you for the feedback Stephen! We will feed this back to the relevant departments.

Posted 1 year ago

“This may not be your fault. The VW gas tank cap (60 mm) that I ordered did not work on my gas tank stem. It would not close over the top of the gas tank stem.”

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Posted 1 year ago

Thank you for the feedback Thomas, we really appreciate it.

Posted 1 year ago

“La pieza pedida es correcta,pero no asi la informacion de la entrega ni el seguimiento del paquete,no es normal que tarde practicamente 1 mes en llegar y que no consigas saber si llegara algun dia,es una lastima pues lo que cobran por el envio es una cantidad que casi iguala el precio de la pieza”

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Posted 1 year ago

Gracias por los comentarios José, es muy apreciado. La entrega no debería tardar 1 mes, esto se comunicará al mensajero. El costo de envío se basa en el peso del pedido y existe un cargo de envío mínimo para todos los pedidos.

Posted 1 year ago

“Ordered several items, good delivery however the main item is faulty so will have to return. Bit disappointed as car should now be on the road so has delayed things.”

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Posted 1 year ago

Hi Vanessa We are very sorry to hear this. Do reach out to us via help@heritagepartscentre.com or go to www.heritagepartscentre.com/uk/returns so we can help sort this out for you.

Posted 1 year ago

“Email zur Bewertung kam bevor die Lieferung eingetroffen ist!? Sonst soweit alles in Ordnung.”

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Posted 1 year ago

Es tut mir leid, dass unsere Einladungs-E-Mail vor der Ware ankam, wir werden uns um die Automatisierung kümmern.

Posted 1 year ago

“I had a problem with my order and was very disappointed to find out that there is no phone contact available to sort it out, I messaged and had to wait until the following day to sort it, which was done but communication was poor.”

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Posted 1 year ago

Thank you for your feedback. I can see you have emailed us and the issue has been resolved at the time. If there is anything else we could assist with, please do not hesitate to email us again on help@heritagepartscentre.com

Posted 1 year ago

“No email to inform me when my parts are ready”

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Posted 1 year ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 1 year ago

“Parts arrived with no issues ,but my 10%summer discount code wasn't working so I ended up paying full price .”

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Posted 1 year ago

Hi David If you reach out to us via help@heritagepartscentre.com we will investigate why the discount code did not work, very sorry about that.

Posted 1 year ago

“click & collect is very efficient, BUT, if you are uncertain that you have ordered the correct part when collecting, then there is nobody technical to talk to. Just Kampers do it much better.”

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Posted 1 year ago

Hi John We have a team of technical experts who can advise you on correct parts; if you email help@heritagepartscentre.com during business hours Monday to Friday one of our team will be happy to help.

Posted 1 year ago

“Whilst ordering a part on line is very simple, there is no means of talking to HPC for Engineering advice. Please could you offer this option when phoning? Regards Chris Bunn”

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Posted 1 year ago

Hi Chris We have a team of technical experts who can advise you on correct parts and fitment advice. If you email help@heritagepartscentre.com during business hours Monday to Friday one of our team will be happy to help.

Posted 1 year ago

“Ancora non ho ricevuto le chiavi golf mk2”

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Posted 1 year ago

“My order got lost, but was replaced.. after many weeks I have received it, Thanks”

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Posted 1 year ago

Thank you for the feeback Yves, its much appreciated.

Posted 1 year ago

“Qualità prezzo buono, spedito ed arrivato nei tempi, migliorabile la chiusura del tappo”

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Posted 1 year ago

Grazie per il feedback Franco, siamo lieti di sentirti soddisfatto della qualità e del prezzo del prodotto.

Posted 1 year ago

“My name is Tom and the parts I recently ordered were for my friend Denis who historically has always done business with you by telephone. As he is not online and you no longer seem to offer a telephone service he asked me order on his behalf. The ordering process itself was fairly straightforward after we had negotiated the myriad of options, (probably due to VW's fault rather than yours). I swiftly received an email advising 1 item was not available and offering me a refund, which I accepted. His local VW dealer obtained the part (thermostat cover) in 3 days, although at a slightly higher cost. His address and telephone number are on file should further discussion be necessary.”

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Posted 1 year ago

“Ersatzteil passt super , Kommunikation mit Heritage eher Aufbau fähig . Lange Lieferzeit .”

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Posted 1 year ago

“It doesn’t appear that you have a parts for the Lupo Gti listed ? It’s not even in the list of vehicles in your website .”

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Posted 1 year ago

“Still not in stock”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,228 reviews