Heritage Parts Centre Reviews

4.5 Rating 14,230 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Parts advertised & not in stock waiting ages for delivery I just hope this service gets better”

Helpful Report

Posted 1 year ago

“Orders when filled have arrived fine and in quick time. But still waiting on some l.e.d bulbsfrom my first order months ago ?”

Helpful Report

Posted 1 year ago

“No physical person to talk to making some orders more time consuming than necessary. Always seems to be a shortage with a lot of parts on back order with no time frame on when they will be available again...”

Helpful Report

Posted 1 year ago

“The Service is good but the site rejects any transactions through my credit card. So I had to ask my brother overseas to pay for the purchases. The site should resolve this issue please Regards Ali”

Helpful Report

Posted 1 year ago

“Wurde noch nicht geliefert.”

Helpful Report

Posted 1 year ago

“Wurde och nicht geliefert.”

Helpful Report

Posted 1 year ago

“Did the job, not quite the same as original in terms of quality, but then we can't move back to the 1970's. Instuctions were confusing, so ditched them for common sense. Probably over-priced, but then what isn't. What a glowing review. It will always be better to either provide superior products at a premium or products that no one else does that work.”

Helpful Report

Posted 1 year ago

“I point giving feed back nobody listens or ignores it when issues arise . Sorry but it seems to be the way now .”

Helpful Report

Posted 1 year ago

“I'm sure the Speedo Drive Gear would have been perfect.... but something happened in the post between VW Heritage and Royal Mail, so I only got delivered an empty envelope :-(”

Helpful Report

Posted 1 year ago

“Waiting for this part.”

Helpful Report

Posted 1 year ago

“I ordered some parts for my vehicle T4. Some parts weren’t available but would be sent when back in stock. The original parts turned up which was great but it was ages until the other parts arrived and no communication as to what was happening or when they might be in. I had just gone into town to get the other parts as I needed to get on with the work when I got a message to say the parts are on the way.”

Helpful Report

Posted 1 year ago

“It would make it so much easier if you could actually talk to someone instead of being ‘online’ It only slows up the process.”

Helpful Report

Posted 1 year ago

“Bad, no answer to my email, still waiting for the parts.”

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Posted 1 year ago

“Thought the freight component was expensive, I was charged for a large heavy item when the parts came in a medium cardboard box weighing about 3kg”

Helpful Report

Posted 1 year ago

“Part quality is good, price is average and generally I am happy with the purchase, with one exception, the amount of time it takes to arrive (10 days this time). I am paying a premium service for this. I ordered a classic car part based in the UK last week on Tuesday, the postage was at cost and it was down Thursday. The part was bigger and heavier than most of my Heritage purchases. I don't expect it to be that quick always but there is little excuse for a week or more and I am paying an excessive amount for this.”

Helpful Report

Posted 1 year ago

“Bought a disc brake conversion, came with a cracked brake pad, they couldn't find a replacement pad and never sent one, had to buy some elsewhere.”

Helpful Report

Posted 1 year ago

“Part received but postage was slow overseas...”

Helpful Report

Posted 1 year ago

“Hi there, i didn't get the order from you. Th carrier in israel has to contact me on this cell phone ☎️ 052-3340761 Tsahi”

Helpful Report

Posted 1 year ago

“I’m just disappointed how you’ve changed that I can’t actually speak to anybody to make sure what I’m buying is correct so unfortunately I buy less from you than I used to as you can see by my account. I’ve been with you for nearly 30 years”

Helpful Report

Posted 1 year ago

“Package arrived damaged with one brake pad chipped. Asked for replacement but told none available, so had to buy elsewhere. Customer service zero. Slow email response as no phone number available.”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,230 reviews