Heritage Parts Centre Reviews

4.5 Rating 14,229 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Hello I am quite happy with the process but I didn’t get my refund yet.”

Helpful Report

Posted 1 year ago

“Good service for dist cap and HT leads, but still waiting for the (already paid) rotor arm. I have faith”

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Posted 1 year ago

“Disappointed there are no covers to clip over the screws, feel it would be a better finish”

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Posted 1 year ago

“Very happy with parts”

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Posted 1 year ago

“The part arrived in good shape but something happened to the box on the way to me in the USA. Either the box was completely destroyed by DHL and re-wrapped by them or Heritage did the worst job I have ever seen wrapping a part, in this case, a body part about 4 feet long and two feet wide.”

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Posted 1 year ago

“I'm sure they are a good product for most but wouldn't work with my 2010 T5.1 - possibly old regulator/motor but just wouldn't close. Ah well.”

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Posted 1 year ago

“I used the virtual helpline and outlined what I needed. Unfortunately, the part was not a correct fit. I've had to make do with what I have as it appears no one manufactures this part anymore.”

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Posted 1 year ago

“Wasn't the right switch”

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Posted 1 year ago

“Good service. Poor quality part”

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Posted 1 year ago

“Not the cheapest when it comes to postage costs and you need to wait at least a week to receive your parts. Other than that, they are okay and parts seem to fit”

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Posted 1 year ago

“Incorrect part supplied”

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Posted 1 year ago

Good afternoon, Sorry to hear you think we sent the wrong part. I can see that we dispatched the parts that you ordered but if you think the wrong item was sent in the box please send us a photo of it at customerservice@heritagepartscentre.com so we can investigate and rectify this for you. Thanks HPC

Posted 1 year ago

“Speedy delivery. Thank you.”

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Posted 1 year ago

Hi Guy, Thank you for your review, can I ask why you only gave a score of 3, could we have done something better? Thanks HPC.

Posted 1 year ago

“My order arrived quickly, which I would expect after paying a king's ransom for freight. The site deceptively said it was Australian but the freight price made it quite clear it wasn't. It's doubtful I will use the site again, because if something so lightweight costs that much to ship, any heavier part probably just wouldn't be worthwhile, unfortunately.”

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Posted 1 year ago

I'm sorry to hear that you had a disappointing experience with the freight cost on your recent order. While we strive to be transparent about all costs associated with our products and shipping, we understand that the freight cost can sometimes be unexpected and frustrating. We appreciate your feedback regarding the site's country of origin and will do our best to ensure that all information is clearly displayed in the future. It's disappointing to hear that this experience may discourage you from using our site again. If there is anything we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We value your business and would love the opportunity to make it right.

Posted 1 year ago

“I bought a piece of rubber. It might fit but I don’t know as I have yet to find where I “hid” the number plate light. The heritage parts centre keeps nagging me to write a review, so to make them stop bothering me I writing this even though I have not fitted the part and cannot comment on its suitability.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, apologies that the automated email reminders are a bit hasty for you. I hope you find the part satisfactory when you eventually find your number plate light. Thanks. HPC.

Posted 1 year ago

“Great parts but shipping is ridiculous unless you buy over $300.”

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Posted 1 year ago

Hi Adam, I can see you have taken advantage of the free postage to the USA as your order was indeed over $300.00. Thank you for your order and I hope everything has met your expectations. Thanks. HPC.

Posted 1 year ago

“The parts are good quality, and Nothing the online personnel with whom I worked were very helpful. However, shipping costs are quite high and the items I bought were sufficient to complete only half of the job. Nothing in the product description told me that I needed to order two of the items in order to complete the whole job.”

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Posted 1 year ago

Thank you, we really appreciate your feedback.

Posted 1 year ago

“The Part we ordered was generally well built and one of them worked fine. Sadly the second one was assembled incorrectly with a part facing the wrong direction. We therefore can't use it which is a shame.”

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Posted 1 year ago

Hello. Please email us on help@heritagepartscentre.com or via our contact form on our website and we will gladly look into this further for you

Posted 1 year ago

“It’s a real shame we can’t talk to you anymore.”

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Posted 1 year ago

We are sorry you feel this way. We do aim to get back to an email within 2 hours to our customers during our working hours.

Posted 1 year ago

“Product is very good, as expected, however, yet again, carrier did the usual drive past the unit, followed by “sorry you weren’t in” text as I tried to flag her down. Very annoying having paid nearly £10 for next day delivery.”

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Posted 1 year ago

We are sorry to hear, please email us on help@heritagepartscentre.com so we could look into this further for you.

Posted 1 year ago

“Get a phone number again please”

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Posted 1 year ago

Thank you for your feedback. We will pass this to our management. At present we do operate via email only, however we aim to respond to our customer within 2 hours during our business times.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,229 reviews