Heritage Parts Centre Reviews

4.5 Rating 14,901 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Nice and quick delivery but the part I purchased was not of great quality”

Helpful Report

Posted 1 year ago

“Unable to speak to you by phone no number available”

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Posted 1 year ago

“Pezzo arrivato in tempo, ma con il simbolo non ben definito sul pomello del cambio...”

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Posted 1 year ago

“Very satisfied with the parts I received but some were missing unfortunately (replacement bolts for the rear bumper). I've never received any answer about that.”

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Posted 1 year ago

“Not as good as it was, having a front shop meant you would impulse buy, your online catalogue is absolutely infuriating! Very difficult to find what you want difficult to narrow down your search without being returned to the beginning. Very sad”

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Posted 1 year ago

“Not great a bit too automated, had ordered parts and found they don’t fit and or had the same part as part of another part. Returning items is expensive ! Sometimes more than the cost of the part. It used to be much better when talking to a person, but I’m getting old and such is life .”

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Posted 1 year ago

“Reviews should be at the discretion of the purchaser and not forced by the vendor.”

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Posted 1 year ago

“Buy them somewhere else as Heritage will bombard you with requests to write a review.”

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Posted 1 year ago

“I ordered a VW Golf MK1 rear wheel arch repair section. I made a point of emailing the company to make sure it was a stock item and delivery would be within a few days. After ordering the part and a several weeks later when it had not been delivered I contacted Heritage parts centre to find out what the delay was. They told me the wheel arch repair sections were on order and they hope to receive them by the 10th July. Ths will be over a month from when I ordered the part. Very inconveniant for me and my customer as the car has now been sat in my workshop taking up space. I have ordered parts from the company before nd not had a problem and the parts are of good quality.”

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Posted 1 year ago

“Ich kann noch nicht Alles bewerten . Es sind noch nicht einige Artikel nicht geliefert worden.”

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Posted 1 year ago

“Parts advertised & not in stock waiting ages for delivery I just hope this service gets better”

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Posted 1 year ago

“Package arrived damaged with one brake pad chipped. Asked for replacement but told none available, so had to buy elsewhere. Customer service zero. Slow email response as no phone number available.”

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Posted 2 years ago

“Hi there, i didn't get the order from you. Th carrier in israel has to contact me on this cell phone ☎️ 052-3340761 Tsahi”

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Posted 2 years ago

“Part quality is good, price is average and generally I am happy with the purchase, with one exception, the amount of time it takes to arrive (10 days this time). I am paying a premium service for this. I ordered a classic car part based in the UK last week on Tuesday, the postage was at cost and it was down Thursday. The part was bigger and heavier than most of my Heritage purchases. I don't expect it to be that quick always but there is little excuse for a week or more and I am paying an excessive amount for this.”

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Posted 1 year ago

“It would make it so much easier if you could actually talk to someone instead of being ‘online’ It only slows up the process.”

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Posted 1 year ago

“Waiting for this part.”

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Posted 1 year ago

“I'm sure the Speedo Drive Gear would have been perfect.... but something happened in the post between VW Heritage and Royal Mail, so I only got delivered an empty envelope :-(”

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Posted 1 year ago

“Wurde noch nicht geliefert.”

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Posted 1 year ago

“Wurde och nicht geliefert.”

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Posted 1 year ago

“The Service is good but the site rejects any transactions through my credit card. So I had to ask my brother overseas to pay for the purchases. The site should resolve this issue please Regards Ali”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,901 reviews