Heritage Parts Centre Reviews

4.5 Rating 12,600 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,600 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 12th May 2024

Tapio

Heritage Parts Centre 5 star review on 11th May 2024

Greg Foreman

Heritage Parts Centre 5 star review on 9th May 2024

Craig

RONNIE RÜBNER LAURSEN

Heritage Parts Centre 5 star review on 8th May 2024

Arvydas

Heritage Parts Centre 5 star review on 3rd May 2024

Kevin Stewart

999

Anonymous

Anonymous // 01/01/2019

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inglese

“I ordered a floor pan section for my Ghia made by HD and was disappointed when the part came and the gauge was thinner than the original.”

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Posted 1 year ago

“Part didn’t fit very well and was poor quality .”

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Posted 1 year ago

“Parts were great but shipping to the USA was ridiculous. I have ordered many things from the UK and nothing was this expensive. I ordered a few ounces of small plastic parts that could have fit in an envelope for less than $15 Royal Mail but was $45 and in a box.”

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Posted 1 year ago

“The item is great but the communication is not clear from the start of the process not clearly specified that the collection i.e department is closed so u have to order it online before collection from yourselves”

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Posted 1 year ago

“Why is the posting so heigh !!”

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Posted 1 year ago

“Works fine but not being able to talk to the sale team puts me off using them. Ordering online is okay if you can find what you need but if you're unsure or need advice then now look elsewhere”

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Posted 1 year ago

“I didn't have the opportunity to evaluate the quality of the radio antenna but the biggest criticism is the delivery part because it doesn't have a tracking code and I don't know the condition of my order!!!”

Helpful Report

Posted 1 year ago

“Hi, I am replying to the email you sent titled, How did we do?, Tell us about your recent purchase, Your opinion matters to us. I would not normally reply to these types of emails but in this instance, I thought I should. I bought a pair of rear brake drums 5 x 130 on 23rd October cost £289.44, it arrived on the 26th, no problems with this order. On the 31st of October, I ordered a single SSP Fooks Alloy Wheel Black and Polished 4.5x15'', 5x130. Cost £138.95. On Friday 4th November, I sent you a message asking where the item was. I was told, “it is currently in the warehouse being prepped for dispatch.” It was delivered on Wednesday 9th November, to my house, NOT a neighbour as the email/text from, yourdelivery@dpd.co.uk Got the item, Happy, I thought, until I received the emails from you below. On the 18th of November, you sent me an email titled, Black Friday Offers Coming Soon. On the 19th of November, you sent me an email titled, SURPRISE! Black Friday Sale Starts Now. So, for the next three days only we are offering all our lovely email subscribers 20% OFF site wide*. Simply use code: BFUK20 On the 24th of November, you sent me an email titled, 20% OFF SSP Wheels. If I had waited one month I would have saved around £70 on these two orders. Regarding the review of the parts. They are very good quality. You may need to get better quality boxes for heavy items like brake drums etc, the box was split at the bottom. I would like to point out that you cannot fit the centre cap of the Porsche Fuchs wheel after fitting the 5x130 rear brake drums; you will need to fit spacers. Regarding The SSP Fooks Black and polished wheel, I would say that the polished finish is not as high a polished finish as the fully polished wheels. I would like a reply regarding this Black Friday saving. Regards, Steve”

Helpful Report

Posted 1 year ago

Hello Steven Thank you for your review, I am glad that you are happy with the products and I am sorry DPD told you they had delivered elsewhere when they had delivered correctly to your address. I am similarly sorry to hear that you missed our Black Friday offer, do remember that we have Black Friday offers each year - do look out for these so you don't miss out next year. Remember you can always contact us via help@heritagepartscentre.com

Posted 1 year ago

“Still waiting nearly a month now 🤷‍♂️”

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Posted 1 year ago

Hi Ian, I can see your order was dispatched to you in Australia on the date of your order. Sorry, it has taken the courier so long to deliver the item to you but I can see that it finally arrived on the 23rd of November. Please do get in touch if you need any further help and we'll try to do better next time. Thanks.

Posted 1 year ago

“Good, but you sent the completely wrong parts and I didn't get the correct parts until I sent back the one you sent me that was wrong.”

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Posted 1 year ago

Hi there, sorry to hear this but glad to hear you now have the correct part. Sincere apologies, if you need further assistance please contact us on help@heritagepartscentre.com

Posted 1 year ago

“Unfortunately, whilst the relay I ordered was for the intermittent wipers on my 993 it didn't work properly. It wouldn't allow for the speed of the intermittent wipers to be altered.”

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Posted 1 year ago

Hi Adrian Sorry to hear this - please contact us on help@heritagepartscentre.com so we can help you with this.

Posted 1 year ago

“Part was good, but delivery time was too long.”

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Posted 1 year ago

“Would like to write a review but unfortunately I haven’t received it yet 🤷‍♂️? Cheers Ian”

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Posted 1 year ago

“aun no he recibido la mercancía,entendiendo que ustedes no tienen la culpa”

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Posted 1 year ago

“Your prices for Parts are to high. And the transportation costs from the storage in Germany are also to expensive.”

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Posted 1 year ago

“The bits turned up about 5 months after i ordered them. Forgot I had and had a ready got them off another site. Shame you no longer have the shop that you can actually come along and ask over the counter.”

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Posted 1 year ago

Hi Ian, Sorry, you were disappointed. I can see we despatched two of the items 3 days after you placed the order but we took several months to get the exterior trim clips to you, we are at the mercy of our suppliers. Please feel free to raise a return request at https://www.heritagepartscentre.com/uk/returns and we will refund you as soon as we receive the parts back. Thanks

Posted 1 year ago

“Need one only place to get one. Won’t use again as internet only no phone service anymore which I needed as not good on a computer. So this was my last order with heratige shame I’ve used them a lot in past”

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Posted 1 year ago

“you sand the package with tnt carrier and they charge lme 50 pounds to realise it from the custom altho i make sure i was on the limit from the 50 pound they charge me only 7 pounds was tax the rest was for them reap off i dont thing i will order from you because of your shipping company if i will have the option for regular shipping with post office i will order on of the part that i installed was low quality and dont fit good”

Helpful Report

Posted 1 year ago

“Search facility on the website still needs considerable improvement and refinement. As a trade customer time is important to me and it takes too long to find anything. Last week I lost a day I ordering due to a pop up 'log in error' message in the evening and the next morning the part number wouldn't even bring up what was required. Everyone I know who uses Heritage has the same complaint. As an example of refinement of the website I had some Wolfsburg West torsion bar bushes from a customer, which were actually Vibrasil ones, which you sell for less than half the price.”

Helpful Report

Posted 1 year ago

“Parts are there but along with other suppliers, you no longer take calls. I generally wish to discuss and did on this occasion. I spoke to a supplier who would take my call for the information I needed. Then you were the only current stockists.”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 12,600 reviews