Heritage Parts Centre Reviews

4.5 Rating 14,230 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“You sent the wrong items , ie non adjustable, I had a refund some week or so later , . I get it , it can be hard sending to Australia, but I thought these would be treble checked before sending ....thanks Jamie Ray”

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Posted 4 months ago

Hi Jamie, we are sorry for your experience with your order on this occasion.

Posted 3 months ago

“mi avete mandato un articolo diverso da quello ordinato...stesso tipo ma più economicodi quasi20 euro”

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Posted 4 months ago

Ciao Mario Ti invitiamo a contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com, in modo che possano verificare il problema.

Posted 4 months ago

“I have not received the product yet”

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Posted 4 months ago

Hi Harri, please do reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 4 months ago

“Artikel wurde noch nicht geliefert.”

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Posted 4 months ago

“I didn't recived it yet”

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Posted 4 months ago

Hi Juan, sorry to hear this. I can see that our Customer Service Team have spoken to you via email and dealt with this for you.

Posted 4 months ago

“No contact after receiving wrong part and I’ve n my ade contact but no correspondence from them in regarding what I should do with it”

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Posted 4 months ago

Hi Scot, I can see we replied to the enquiry to you sent us on Sunday at 10am Monday morning outlining how to return unwanted items. Do check your spam or junk folders if you have not received our reply.

Posted 4 months ago

“I haven't received this part yet”

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Posted 5 months ago

Hi Tapio, I can see that my colleague has informed you via email about the out of stock items on your order.

Posted 4 months ago

“Previous purchases had been fine. Correct part and communication to help get to the right part. Last order was not correct having waited 3 months for it to be in stock. Not sure what car the parts will fit but definitely not the vehicle the part number relates to.”

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Posted 5 months ago

Hi Stuart, I am sorry to hear this. I can see that our returns team have been in contact with you, sorry for your experience with this order.

Posted 4 months ago

“Havnt received it.”

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Posted 5 months ago

Hi Mike, I can see that our customer service team have been in contact with you about your order and let you know about the back ordered part to follow.

Posted 4 months ago

“Hi Completely wrong colour it’s more of a green / aqua is there any chance as it costs a bit of money to get this can I return it for a refund?? Regards Scot”

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Posted 5 months ago

Hi Scot, sorry to hear that. Please email our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 4 months ago

“Too long shippingtime so i cancelled the order but costumer service wrote back that we should wait”

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Posted 5 months ago

Hi Kevin, I can see that our team managed to sort this out for you - sorry for the stock lead time on this order.

Posted 4 months ago

“Still havent arrived and no response to email very very poor”

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Posted 5 months ago

Hi Damien, sorry to hear this. I can see that one of our team replied to your email request for information regarding your order within 40 minutes of the request being made. Do check your junk folders for her reply, we are waiting to hear if you would like us to cancel one of the back ordered parts and refund you. She has also given you estimates on the remaining parts of your order.

Posted 4 months ago

“This item has not come, it was backordered and I have not yet seen it.”

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Posted 5 months ago

Hi Ben, do reach out to us via help@heritagepartscentre.com and one of our team can look into the lead time for your backordered part for you.

Posted 4 months ago

“No issues with service or delivery, but the heater valve is worthless. It "functions" with sufficient stiffness that the operating cable kinda piles up on itself. Go Westy is thoughtful enough to advise this is a possibility. They offer an alternative for about the same price as the useless piece I now need to replace on my van. HPC is a fine company. It's disappointing to spend substantial money on a worthless part.”

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Posted 5 months ago

Hi Daniel, thank you for your feedback here - one of our team will be in touch with you to get more detail on this and see where we can improve. We're sorry the heater valve wasn't up to expectation on this occasion.

Posted 5 months ago

“Hard to review missing items. Package damaged (before entering UK) and before entering Australia.”

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Posted 5 months ago

“I received the wrong cable twice.”

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Posted 5 months ago

“Unfortunately I haven't yet recieved the items above i.e. Sunvisor Set Coupe, Black/ Cream Right Hand Drive.”

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Posted 5 months ago

“No phone calls anymore. Message through website and email 36hrs later - website was down also. Great service to rubbish!”

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Posted 5 months ago

Hi Luke, I am sorry that our website did indeed have some downtime on 2nd September. However, I can see that all your questions were answered by our team both on the product question side and with regards to the website issues. We were unable to answer your website issue until after it had been resolved, but all your other questions were dealt with within less than 30 minutes response time. I am sorry about the website outage; this matter has been addressed and fixed now.

Posted 5 months ago

“Bought complete exhaust system for mk2 golf. Did send Heritage parts centre 3 mails in advace to be sure that parts would fit. Parts did not fit each other, had to buy other parts to make exhaust fit together. Also the rear mufler was not in order, carmechanic had to weld so that the exhaust was not leaking. Extra cost for me was 250 £. Im not impressed by either fitment or quality. Will not buy parts again.”

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Posted 5 months ago

Hi Anders I am sorry for your experience with this order. I can see that you asked us about an associated part to the exhaust system after you placed your order which sadly we do not stock. I can see that we suggested the correct part number for the manifold you require to complete the fitment of this part also - I am sorry that this was not a good buying experience for you.

Posted 5 months ago

“It was advertised it would fit and it wasn't even close”

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Posted 5 months ago

Hi Brian, sorry to hear this. Please do reach out to our customer service team so they can make this right for you via help@heritagepartscentre.com

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 14,230 reviews