Heritage Parts Centre Reviews

4.5 Rating 15,724 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

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“I sent few email to get a replay on 435576...can someone help please in getting attention on the topic? Thank you. Regards, Robert +393494670371”

Helpful Report

Posted 1 month ago

Hi there, I can see that my colleagues have replied and are dealing with this for you. I am sorry that DHL have not been able to deliver correctly.

Posted 1 month ago

“After my last purchase I have left a review and no reply. The rear lower quarter panels I brought from you are not anywhere near to fitting. I would like to know if there is another option ?”

Helpful Report

Posted 1 month ago

Hi there, I cannot see any emails to our team regarding this. Please reach out to us via help@heritagepartscentre.com so they can look into this for you.

Posted 1 month ago

“Teile passen nicht”

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Posted 1 month ago

Es tut uns leid, dies zu hören. Bitte wenden Sie sich an unser Kundenservice-Team unter help@heritagepartscentre.com

Posted 1 month ago

“Have not received these.”

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Posted 1 month ago

“Paid $300 for shipping, then the shipping company whacked me $470 for duty fee. Paid around $4500 for a system I could have gotten for $3900. If that duty fee would have been discloded up front, i would not have purchased this product.”

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Posted 1 month ago

“Blinkerrelais bis heute nicht bekommen obwohl 2-3 Tage Lieferzeit zugesagt war. Erst auf Rückfrage wurde mir mittgeteilt, dass das Relais zur Zeit nicht lieferbar ist und nachgeliefert wird.”

Helpful Report

Posted 1 month ago

Hallo Es tut uns leid, dies zu hören. Bitte wenden Sie sich an unser Kundenservice-Team unter help@heritagepartscentre.com, wenn Sie weitere Fragen haben, da unser System in der Regel automatisch E-Mails zur Bestandsaktualisierung an Kunden versendet.

Posted 1 month ago

“Deutsches Wuderrufsrecht missachtet”

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Posted 1 month ago

Hallo einer der Artikel in Ihrer Bestellung ist ein Sonderbestellungsartikel, den wir nur auf Anfrage unserer Kunden bei unseren Lieferanten bestellen. Wenn Sie Fragen dazu haben, wenden Sie sich bitte an unseren Kundenservice unter help@heritagepartscentre.com

Posted 1 month ago

“If you live in the US do NOT use this supplier. Hidden shipping fees could double the actual cost of your order. Problem is you don't know anything about this unit UPS shows up at your house and you have to cut another check or no parts. This company obviously doen't have much regard for international customers, no warning when ordering of possible additional shipping fees. NEVER AGAIN”

Helpful Report

Posted 1 month ago

Hi Tom, we are very sorry for your experience. Our team pointed out that our website does carry information warning customers of import charges and handling fees - but we have highlighted this to our web team to see if they can make it more obvious for customers.

Posted 1 month ago

“Iv emailed twice asking for an update on my order with no response I’m getting ready to ask for a refund”

Helpful Report

Posted 1 month ago

Hi Peter, we received an email from you on Tuesday asking about your order, which we replied to within 2 minutes. We had also emailed you previously in June after the order was placed, to warn you about the long lead time on the item in your order. Perhaps the emails are in your junk folder?

Posted 1 month ago

“You just gave me an answer regarding the TUF Certificate, but I haven’t heard anything about the 5% discount- that I didn’t get when I ordered my suspension lift kit. How can I get a refund? Lars Nielsen”

Helpful Report

Posted 1 month ago

Hi Lars, please reach out to our customer service team who can advise you via help@heritagepartscentre.com. Usually the issue with discount codes is because the customer has checked out as a guest rather than logging into the website. Discount codes will only work when you are logged in.

Posted 1 month ago

“Awful uncontactable charlatans run by a grifter of failed businesses wheres my money”

Helpful Report

Posted 1 month ago

Hi Gerard, sorry to hear of your frustrations here. I am also sorry to contradict, but we did reply to all your messages. I will just reiterate that the delivery terms of next day deliveries are very clearly stated on the website and order confirmation - it is a next working day service, orders places after the Thursday cut off time will be delivered the following working day.

Posted 1 month ago

“Ordered on 25 April with one week delivery adviseed! On 24 June I am still yetto see the delivery! So very poor.”

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Posted 2 months ago

Hi Peter, we are very sorry for the delay with the part on your order. It was a Special Order item that we order on demand for customers from our suppliers and there was a delay in the supply chain. Again, apologies for this.

Posted 1 month ago

“kann ich nicht bewerten ob es funktioniert, nur eine Teillieferung”

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Posted 2 months ago

Hallo, es tut mir leid, das zu hören, aber ich freue mich, dass der Rest Ihrer Bestellung jetzt sicher geliefert wurde.

Posted 1 month ago

“Mi indicava che sarebbe arrivata tra due tre settimane. Risultava disponibile. Ho pagato ma non è più arrivata. E mi è stato detto che forse non arriva neanche per la fine dell anno come non potrebbe più arrivare”

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Posted 1 month ago

Salve, sono spiacente di sentirlo, ma sono lieto di constatare che l'articolo in sospeso del suo ordine le sarà inviato la prossima settimana, entro le 2-3 settimane previste.

Posted 1 month ago

“Already wrote a review on how you ripped me off”

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Posted 1 month ago

Hi Joachim, sorry about your experience. We do notify customers on our US site that customs import handling fees and levies are due on arrival to the country and the customer is liable for them.

Posted 1 month ago

“Very poor response times - parts in correct and still waiting for reply from customer service”

Helpful Report

Posted 1 month ago

Hi Shaun, sorry to see that there was a stock error on your order. I can see that our team got back to you on every message within 24 hours, most of them within 2-3 hours, and got a replacement out to you. We do operate UK business hours so can't unfortunately respond to messages out of these hours as speedily.

Posted 1 month ago

“they said that the part i bought would fit my car but it did not and it broke so now its 60 euro gone ...”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear this. I cannot see any emails from this email address to our team - do contact us via help@heritagepartscentre.com so we can look into this for you.

Posted 1 month ago

“Terrible service @ con you with offer of 10% discount that they will not honor. Worst of all they refuse to phone you. Keyboard warriors ripping good folk off!”

Helpful Report

Posted 2 months ago

Hi Lee, sorry to hear that you are frustrated. I have reviewed the email chain and apologize but as we said, you have to be logged in for discount codes to work; they do not work if you are checking out as a guest. I cannot see any requests for us to call you, but if you would like us to do so just reach out. Our email response times to you were not good enough in this instance however, we apologise for that.

Posted 1 month ago

“Ich habe anfangs 2 Felgen bestellt. Da hieß es dann : Beide felgen bestellen und bezahlen , eine Felge kommt innerhalb 2-3 Wochen , die andere Felge wird nachgeliefert. Ich habe also beide Felgen bezahlt , habe eine Felge bekommen , und dem Betrag der 2. Felge laufe ich hinterher , da es sie auf einmal nicht mehr gibt... Warum nicht gleich sagen , das es nur eine Felge gibt , dann hätte ich nämlich nichts bestellt... Jetzt sitze ich hier mit einer Felge... schon blöd. Ich werde sie behalten , und hoffen , das ich irgendwo eine 2. Felge dazubekomme. Schon ein trauriges Geschäftsgebaren , das muss man einfach so sagen...”

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Posted 2 months ago

Hallo, es tut mir leid, das zu hören. Wir haben uns mit Ihnen in Verbindung gesetzt, weil wir einen Artikel Ihrer Bestellung aufgrund von Problemen in der Lieferkette nicht liefern konnten. Das tut uns sehr leid.

Posted 1 month ago

“Absolut indiskutabel, die Hälfte der Bestellung kam kommentarlos einfach nicht an, Paket total verdreckt. Glücklicherweise über Paypal gezahlt.”

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Posted 2 months ago

Hallo, es tut mir leid, das zu hören. Bitte wenden Sie sich an unseren Kundenservice unter help@heritagepartscentre.com, damit er sich um die Angelegenheit kümmern kann.

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 15,724 reviews