Heritage Parts Centre Reviews

4.5 Rating 17,214 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

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“Noch nicht angekommen”

Helpful Report

Posted 1 month ago

“I’m sure the part is fine. Ordered and delivered fine. Was not needed so dropped it back for a refund. Nearly 2 weeks later still no refund. @Up to 10 working days to refund” in this modern time is ridiculous and will only lose you future custom”

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Posted 1 month ago

“Leider noch nicht angekommen????????”

Helpful Report

Posted 1 month ago

“Bis heute nichts erhalten. Warum zeigt man die Lieferzeit nicht beim bestellen an und bekommt danach erst eine Mail, natürlich nachdem man im Voraus bezahlen muss. Hätte dann nicht bestellt. Lieferbar 2-3 Werktage Stand in der Anzeige. Ätzend.”

Helpful Report

Posted 1 month ago

“With their policy of not issuing refunds for 10 working days (2 weeks) after a return is received, they are going to lose business. It’s not 1985, refunds should be done within a day or 2 of receipt, not sitting on peoples money. Won’t use them again because of this”

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Posted 1 month ago

“Bought a manifold gasket, it was bent and jammed into a small box. Awaiting a refund.”

Helpful Report

Posted 1 month ago

Hi Andrew Thanks for your review. We can appreciate how frustrating it is when an item is badly packed and arrives damaged: we will liaise with the warehouse team to improve our processes on this.

Posted 1 month ago

“No me ha llegado nada, tengo que hacer unos tramites aduanas que no se, y nadie me indica , he recibido sobre ocho correos de UPS,sin resultado.”

Helpful Report

Posted 1 month ago

Hola Alberto Lamento que no haya podido recibir su pedido. Si necesita ayuda para proporcionar la información que UPS requiere, utilice el formulario de contacto para comunicarse con nuestro equipo de atención al cliente.

Posted 1 month ago

“I did a google on the make and it as not good, so returned the part. Then an email saying it would be 5-10 orking days to process the refund. Ridculously long in this day and age.”

Helpful Report

Posted 1 month ago

Thank you for your review. We appreciate that waiting for a refund can be frustrating: we process returns and refunds as quickly as possible, and some of the refund process is out of our control once funds have left us.

Posted 1 month ago

“Parcel not yet received”

Helpful Report

Posted 1 month ago

Hi Lutendo I'm sorry to hear that you haven't received your order yet. Deliveries of postal items to South Africa do often take an extended amount of time to arrive. Please use the contact form on our website if our customer service team can assist you.

Posted 1 month ago

“The shipped spare does not fit It is absolutely poor quality”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear the quality of this part isn’t up to the standard you'd expected. Please share your order number and photos of the item with our customer service team using the contact page on our website, and we'll do our best to get this resolved for you.

Posted 1 month ago

“Delivered a rare badge in a plastic bag with no packaging, rubbed through and with a small dent. No communication before delivery when i was chasing and no communication now i am trying to return it.”

Helpful Report

Posted 2 months ago

“Sigo esperando a que llegue”

Helpful Report

Posted 2 months ago

“Zwei Muttern bestellt , nur eine hatte Linksgewinde . 4 mal ne Mail geschrieben, keine Reaktion seitens Heritage Parts . Schade , diesen Shop werde ich leider demnächst meiden müssen.”

Helpful Report

Posted 2 months ago

“El maletero es precioso y me hacia mucha ilusion conseguirlo, lamentablemente la experiencia ha sido un desastre. Primero, Heritage ha tardado casi un mes entero en entregarlo y Segundo, cuando por fin llega, ha llegado seriamente dañado debido a un mal transporte y a un todavia peor embalaje. Una verguenza que se entregue asi un item que no fué nada barato de compra.”

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Posted 2 months ago

Estimado Roger: Lamentamos el problema con el envío; veo que nuestro equipo ya te ha devuelto el importe.

Posted 1 month ago

“Ich habe Ihn nicht bekommen 😶”

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Posted 2 months ago

Wie ich sehe, haben meine Kollegen Sie darüber informiert, dass Sie einen Artikel gekauft haben, für den eine Lieferzeit von drei Wochen gilt.

Posted 1 month ago

“Hi when will I get Delivery of them it's been over 6 to 7 weeks now?”

Helpful Report

Posted 2 months ago

Hi Denis, sorry to hear this. I can see that our team have been in contact about lead times of this special order item that had a 5-7 week lead time.

Posted 1 month ago

“I never got the part”

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Posted 2 months ago

“Non mi è arrivato niente! Totalmente negativo”

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Posted 2 months ago

“the relays haven't arrived yet. I ordered them on January 8th and they haven't reached my address.”

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Posted 3 months ago

“Keine Ware...dpd zeigt es an das es angekommen ist , komisch so schnell bsch zwei Tagen? DPD angeschrieben sendungsnummer unbekannt, naja besser Finger weg”

Helpful Report

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 17,214 reviews