Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

Helpful Report

Posted 1 month ago

“Poor communication”

Helpful Report

Posted 1 month ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

Helpful Report

Posted 1 month ago

“poor service took 8 days got no confirmation when it was sent no tracking information when it would be delivered box was damaged but luckily exhaustwas ok just scrapes box was left at front door probable the worst service i have had in ten years of using vw-heritage”

Helpful Report

Posted 1 month ago

“comunicazione e preparazione dell'ordine incredibilmente lente, acquisterò nuovamente solo se sarò obbligato.”

Helpful Report

Posted 4 weeks ago

“Item arrived faulty and have had no reply from heritage parts after 2 complaints sent”

Helpful Report

Posted 4 weeks ago

“ordine non consegnato.”

Helpful Report

Posted 3 weeks ago

“Placed order on May 6th. It is now May 26 still no shipping update or tracking number provided even though I enquired two times through contact us. Also waiting for a shipping update for another order that had 1 item on back order. Back order item back in stock. Hope it doesn’t sell out before they complete my order. No reply on contact us for an update. Unless my current orders are resolved I will not be ordering from heritage in the future.”

Helpful Report

Posted 3 weeks ago

“Good product and price. Lousy delivery and customer service who didn't care. All I was told was we have no control over the delivery firm. You emply them!!”

Helpful Report

Posted 3 weeks ago

“Parts still not arrived, driver could not see large sign saying where to put parcel!!! ,costing me a fortune waiting,van still on ramp customer going mad for it back,!!!I was in workshop and he didn’t knock on door, I was working just behind door,it’s now 12.05 next day and still not here I’m fuming”

Helpful Report

Posted 4 weeks ago

“Things didn't go well with my order I piad £91.50 for a part that's in stock I had to contact them to ask why my item had not been posted then had to contact them again item still not posted 5 days after placing and paying for the item I was told it's not even been sent vehicle still off the road and I have had to cancel my order rude uncaring staff and the free postage over £75 is worthless unless you pay premium postage they don't give a toss”

Helpful Report

Posted 1 month ago

Hi Barry, we are sorry that your experience was not a good one. We have reviewed the email chain and can only apologize for the delay in processing your order. Having read the email chain we are satisfied that our Customer Service team dealt with your enquiry in a polite and professional manner. We are committed to helping our customers and apologize that due to a recent surge in orders our warehouse team were running a little behind schedule.

Posted 1 month ago

“Placed an order for headlights Attempted to update with one or part but was told this was not possible and to place a 2nd order. Took delivery of two suspension Springs and zero headlights. What a joke”

Helpful Report

Posted 1 month ago

“Unfortunately, I cannot evaluate your service as long as I placed the order on April 22, and the ordered and paid product has not arrived by May 11! Please find a solution to this problem! I would love to be able to come back with an upgraded, more positive review!”

Helpful Report

Posted 1 month ago

“Waited over 2 months for my part to arrive can't say im happy”

Helpful Report

Posted 1 month ago

Hi James, sorry to hear this. We've checked your order and something for you to bear in mind for future is that you seem to have used the wrong website to place your order on this occasion. You are based in the UK and somehow you have ordered through the EU website not the UK website. Do check the flag in the top right hand side of the home page, this denotes which nationality the website is intended to serve. Also, it shows the stock levels of our EU warehouse not the UK one where your order will be sent from. We have one of the parts on your order ready to go, but the second one will be available on one week. If you've any further questions please contact our customer service team via help@heritagepartscentre.com

Posted 1 month ago

“Initially went well with other parts then a seemingly compatible part turns out not to be. Awful customer services waiting forever for an answer not helped by a 4 day weekend and waiting longer than 24 minutes so far for phone to be answered. Poor effort all round really”

Helpful Report

Posted 1 month ago

“Always parts up the order and very annoying email subscriptions”

Helpful Report

Posted 1 month ago

Hi Kevin, sorry that we've not been of satisfaction here. Please reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 1 month ago

“it said it would fit the specific Landrover I searched for. it didn't too short and useless.”

Helpful Report

Posted 1 month ago

“The part was fine, except it was bended in transport by DHL. Next day service became a 3 day service for a paid next delivery. Missed the MOT due to late delivery of part. Mechanic has another job before he's able to wotk on my van. When I called Heritage they didn't seem to care. 1st time I have had this experience with Heritage.”

Helpful Report

Posted 1 month ago

“Teile kaputt geliefert”

Helpful Report

Posted 2 months ago

“Have not received it yet”

Helpful Report

Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews