Heritage Parts Centre Reviews

4.5 Rating 14,230 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Artikel wurde falsch geliefert, und für das Porto der Rücksendung müsste man selbst aufkommen 😢”

Helpful Report

Posted 2 months ago

Hallo zusammen es tut mir leid, was Sie hier erlebt haben. Wenn wir einen falschen Artikel geliefert haben, müssen Sie nicht für die Rücksendung des Artikels bezahlen. Wenn Sie diese Seite unserer Website besuchen und das Online-Formular ausfüllen, wird sich einer unserer Mitarbeiter mit Ihnen in Verbindung setzen, um Ihnen ein kostenloses Versandetikett zu schicken oder eine Abholung zu vereinbaren.

Posted 2 months ago

“Closing down the front counter has made me look elsewhere for parts as there is no one I can ask for help. I know you closed it during Covid but that’s ended and some people like to talk to someone in person. I will only shop here if there is no other alternative.”

Helpful Report

Posted 2 months ago

Hi there Nejmi, thank you for your feedback. We are not currently looking at re-opening the retail counter but we will be opening phone lines for advice on which parts to buy and other technical queries next year. Look out for our announcement in January 2025. In the meantime we do have a team of dedicated customer service assistants available 9-5 Monday to Friday if you email help@heritagepartscentre.com

Posted 2 months ago

“Aun no lo he recibido”

Helpful Report

Posted 2 months ago

“Piezas no válidas para el vehículo que dice el anuncio que valen ,no volveré a comprar en esta página ni la recomendaré a mis amigos, club ,etc”

Helpful Report

Posted 2 months ago

Hola Diego, Sentimos que su experiencia no haya sido satisfactoria. El 28/11 le enviamos un correo solicitando que nos enviase las medidas de las molduras recibidas para que podamos comprobar nuestro stock e intentar solucionar el problema. Le contactaremos de nuevo para organizar la devolución del producto.

Posted 2 months ago

“Überteuerte Preis, mit Teilen eines anderen Herstellers!!!!”

Helpful Report

Posted 3 months ago

Es tut mir leid, Ihr Feedback hier zu hören. Wenn Sie uns eine E-Mail an help@heritagepartscentre.com schicken, werden wir Ihre Anmerkungen zur Preisgestaltung und zu den Produkten prüfen - wir sind immer bestrebt, unser Angebot zu verbessern, können dies aber nicht ohne weitere Details tun.

Posted 3 months ago

“Falscher geliefert links-rechts. Und für die Versandkosten der Rücknahme müsste man noch selbst aufkommen 🥲”

Helpful Report

Posted 3 months ago

Es tut mir leid, das zu hören. Wie ich sehe, hat sich unser Team mit Ihnen in Verbindung gesetzt, um Ihnen zu helfen

Posted 2 months ago

“I was a little disappointed in this transaction. I asked about the details of this lens to make sure it would fit my car and all I got in response was copied from the description available on the part page. No measurements nothing more than I could see by looking on the web page. This states, not for cabriolet models with clipper kit or mk2 golf with big bumpers. I have a mk1. Should fit. Vehicle match is Rabbit Mk1. That's what I have. I decide to give it a shot and purchase the lense. The description says "unit of sale each" so I buy two one for the left and one for the right. What I receive is two sets of lenses that don't fit. Return shipping is over $100 I spent over $100 originally. (I'm in the USA) so now I'm out over $200 for lenses that dont fit my car.”

Helpful Report

Posted 3 months ago

Hi Lee, sorry to hear this. Please reach out to our customer service team via help@heritagepartscentre.com so we can look into this for you.

Posted 2 months ago

“Cant be trusted poor communication, promote discount codes which cant be used At least with other suppliers of AirCooled parts you can actually speak to someone on the telephone and give you advice”

Helpful Report

Posted 3 months ago

Hi Rob, sorry to hear your feedback here. I can see from our email traffic that there was an issue with a missed discount code; but after the period of the code had expired the promotion then carried on and went into the full Black Friday discount which was a website-wide discount. As we advised on email, sometimes these emails can fall into junk folders but there was no detrimental effect for you, there was still discount on the website prices for Black Friday for you to utilize.

Posted 3 months ago

“La pieza que recibí era DEFECTUOSA. No he encontrado la forma de devolverla. Escribí un correo de queja y no he tenido respuesta. Lamentable todo.”

Helpful Report

Posted 3 months ago

Hola Francisco, Sentimos mucho este inconveniente. Por favor envie un correo a help@heritagepartscentre.com y haremos todo lo posible por ayudarle.

Posted 3 months ago

“NO ME HA LLEGADO AUN EL FARO”

Helpful Report

Posted 3 months ago

“Non è ancora stata inviata appena la riceveró cambiero la mia valutazione”

Helpful Report

Posted 3 months ago

“Sadly after spending thousands of pounds my latest order wasn't a good experience. After contacting customer service to ask why only one set of points were included in my order of 3 sets, they said you'll have to order again and therefore pay the extra postage. Disappointed.”

Helpful Report

Posted 3 months ago

Hi there, sorry to hear of your disappointment here. I have reviewed our email traffic regarding this and can see that your order only contained one set of points and our Customer Service team could not amend or add to the order when you asked them to, as the order had already cleared our warehouse.

Posted 3 months ago

“Se retraso la entrega mas de un mes para luego recibir una pieza equivocada.”

Helpful Report

Posted 3 months ago

Lamento su experiencia con este pedido. Veo que el equipo le avisó de que había una pieza agotada en su pedido, pero no hay ningún otro mensaje al respecto en nuestro sistema. Por favor, póngase en contacto con nuestro equipo de atención al cliente para que puedan investigar esto por usted, puede ponerse en contacto con ellos a través de help@heritagepartscentre.com

Posted 3 months ago

“WHAT HAPPENED TO THE PHONE LINES!?!?!? Gone from the best to one of the rest - will no longer be using as my go to!”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear of your dissatisfaction here. We took the decision to be online only quite some time ago, in response to customer feedback on telephone waiting times and also to give our team time to answer more customer queries. We've found that our operatives get to more customers quicker online. If you have a question and require detailed technical advice, do email in and one of our team will call you back.

Posted 4 months ago

“Never received it , as the packing was so poor that the box was completely torn open and this part was missing”

Helpful Report

Posted 4 months ago

Hi Steve, sorry for your experience here. I'm sure you'll understand that when shipping items internationally sometimes our freight forwarders damage items and packaging by handling. I'm glad our team did find a solution for the damage to your item.

Posted 3 months ago

“Noch nicht erhalten aber schon bezahlt !”

Helpful Report

Posted 4 months ago

Es tut mir leid, dass Sie mit dieser Bestellung so schlechte Erfahrungen gemacht haben. Wie ich sehe, wurde der Artikel, der zum Zeitpunkt Ihrer Bestellung vergriffen war, inzwischen geliefert. Wir nehmen die volle Zahlung auf Bestellungen mit rückständigen Lagerbestand, wenn Sie weitere Fragen haben, mailen Sie uns über help@heritagepartscentre.com

Posted 3 months ago

“Un desastre. 1 - La entrega del producto se retraso mas de 30 dias desde la fecha del pedido. 2- No recibi el ítems comprado, recibi otra pieza.”

Helpful Report

Posted 4 months ago

Lamento su experiencia con este pedido. Veo que nuestro equipo de atención al cliente se ha puesto en contacto con usted para explicarle la situación de los artículos agotados. Gracias por su pedido.

Posted 3 months ago

“Great parts selection, but shocking shipping rates to NZ.”

Helpful Report

Posted 4 months ago

Hi Chris, thank you for your feedback. We are sorry about shipping rates to NZ, we are constantly reviewing our delivery partners to try and ensure the best value and service for our customers.

Posted 4 months ago

“Hab ich nicht bekommen”

Helpful Report

Posted 4 months ago

Es tut mir leid, was Sie mit diesem Artikel erlebt haben. Bitte senden Sie eine E-Mail an unseren Kundenservice unter help@heritagepartscentre.com, damit er sich darum kümmern kann.

Posted 3 months ago

“Still havnt received parts. No contact”

Helpful Report

Posted 4 months ago

Hi Mike, I can see that our team notified you on the 1st October via email that there was a part out of stock on your order and the lead time was 3/4 weeks. Do check your junk or spam folders if you haven't seen this. However, I am glad to see that the item has now been dispatched to you and is on its way.

Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 14,230 reviews