Heritage Parts Centre Reviews

4.5 Rating 15,724 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

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“Very poor communication and service……Sloppy paperwork for shipment to Australia which cost me $300 in Customs taxes even though the value of goods was below the $1,000 AUD threshold. This happened on two occasions when invoices were not updated to reflect the actual items delivered.”

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Posted 1 week ago

“Items were packed poorly, box arrived damaged, they do nothing to correct the issue.”

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Posted 1 week ago

““In Stock” parts are actually not exist. Very poor communication of sales personal. I lost many valuable times in my project. Never again.”

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Posted 2 weeks ago

“Ich habe die Ware bus heute nicht erhalten.”

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Posted 2 weeks ago

“Hallo liebes Team, der Oeltemperaturgeber ist OK,was bei weitem nicht OK ist, ist der Versand. Seites Heritage sind 1-2Tage ausgeschrieben. Das Teil hat 1 Woche gebraucht um bei mir anzukommem.Es gibt immer andere die das Verschuldet haben, für mich zählt aber der Verkäufer. Also nicht wieder Heritage.”

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Posted 2 weeks ago

“Not great quality and the contact with the help team was poor - not sure why I have to pay for returns under the consumer act?”

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Posted 2 weeks ago

“Parts have never arrived so very hard to leave a review. Not impressed.”

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Posted 2 weeks ago

“Leider kann ich nichts Positives sagen. Ich hatte am 7.8.25 Ersatzteile bestellt ,trotz Nachfrage und Nachforschung ist bis Heute den 15.8.35 noch nicht angekommen.liebe Grüße Iovino Wenn die Teile bis Morgen nicht kommen werde ich die Teile nochmal anderweitig bestellen.”

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Posted 2 weeks ago

“paket ist nie angekommen, es meldet sich auch keiner zurück”

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Posted 4 weeks ago

“I haven't received my parts yet. I sent an email to contact center to see where is the package. They replay and told me to wait until they solve the problem. One week past and no answer yet.”

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Posted 3 weeks ago

“As of 8-12-2025 , I have not received my order ! Please help Thank you Guy Camacho”

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Posted 3 weeks ago

Hi Guy, I can see that we have replied and are waiting to hear back from you.

Posted 2 weeks ago

“Pretty disappointed after the amount of business I have given Heritage for you to want to charge me $30 for sending me 2 rubber washers .. not good. Dont mind paying for things but noone likes feeling ripped off.”

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Posted 4 weeks ago

Hi Mike We are sorry about this. We are constantly looking at our courier partners to try and provide more cost effective solutions to our customers.

Posted 3 weeks ago

“Meine Bestellung ist noch nicht angekommen.”

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Posted 4 weeks ago

Guten Tag, wir sehen, dass beide Teile Ihrer Bestellung versandt wurden. Bitte wenden Sie sich an unseren Kundenservice unter help@heritagepartscentre.com, damit Ihnen die Sendungsverfolgungsdaten mitgeteilt werden können.

Posted 3 weeks ago

“we still have not received the gas cap we ordered please where is it i would really like to have this it important thank you i hate giving bad reviews in fact a never do”

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Posted 1 month ago

Hi there, sorry to hear this. Our records indicate that your order was delivered safely on 18th July, it took 6 working days from order date to delivery. If there are any further issues please contact our customer service team on help@heritagepartscentre.com

Posted 3 weeks ago

“Leider dauerte der Versand 3 Wochen.”

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Posted 1 month ago

Hallo, es tut mir leid, dass Sie unzufrieden sind. Der Artikel Ihrer Bestellung war zum Zeitpunkt Ihrer Bestellung nicht vorrätig, was in Ihrer Bestellbestätigungs-E-Mail angegeben war. Wir haben Ihnen die Bestellung sofort nach Wiederverfügbarkeit des Artikels zugesandt.

Posted 4 weeks ago

“I placed an order on june 20 th. And i havent got it yet!”

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Posted 1 month ago

Hi there, I can see that we dispatched your order on 8th July and sent you tracking details. If you need any further help please reach out to our customer service team via help@heritagepartscentre.com

Posted 4 weeks ago

“I had a horrible experience. The staff was not understanding my emails. I waited far too long for my order. Then UPS sent me different messages about the day and time of my delivery. I could not change anything about the delivery. I could not pick up my package at a UPS store. I had to take time off of work to be home when it was to be delivered. They kept changing the day and time of delivery. I almost lost my job.”

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Posted 1 month ago

Hi Cassandra, we are sorry for UPS failure to be flexible about delivery. We are constantly reviewing our courier partners for service levels and will feed this back.

Posted 4 weeks ago

“Unglaubliche Lieferzeit von 3 Wochen. Da überlege ich zweimal ob ich hier wieder bestelle.”

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Posted 1 month ago

“Todo lo pésimo que puede llegar a ser un servicio”

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Posted 1 month ago

Hola Lamentamos oír esto, por favor contacta con nuestro equipo de atención al cliente a través de help@heritagepartscentre.com para que puedan investigar esto por ti.

Posted 1 month ago

“I am still missing a part of my order that I placed on June 29. 👎🏻👎🏻👎🏻”

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Posted 1 month ago

Hi there, the missing items were out of stock when you placed your order. They are now back in stock and will be sent to you as soon as possible.

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 15,724 reviews