Heritage Parts Centre Reviews

4.5 Rating 16,036 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“No la he recibido”

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Posted 4 weeks ago

Lamentamos las molestias, pero una de las piezas que pediste estaba agotada cuando realizaste el pedido. Veo que nuestro equipo de atención al cliente te informó de ello y te indicó cuál sería el plazo de entrega.

Posted 1 week ago

“No he recibido la llave aun. Hay un reclamo 451375 y fue enviado por Royal Mail sin seguimiento. llegar de 15 a 20 días. Estoy atento Gracias Camilo Santos”

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Posted 3 weeks ago

“Noch nicht geliefert”

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Posted 3 weeks ago

“So sorry received the wrong parts so had to go through the return policy. Did not get a light switch I ordered. I may still use them in the future?”

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Posted 3 weeks ago

“Late delivery and not complete order very desapointed”

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Posted 3 weeks ago

“Jeg skulle bruge 14 stk. og i sender 4. Meget dårligt”

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Posted 1 month ago

“Quoted a shipping price then had to pay COD to UPS to get the price. Basically ended up being double what was quoted.”

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Posted 1 month ago

Hi David, we are sorry about the charges the US government are enforcing. As you will appreciate, we cannot change their policy on import tax charges and levies on imported car parts and urge our customers to research charges before they order.

Posted 2 weeks ago

“Ho ordinato e Pagato 2 pezzi.Arivato e´solo 1 Pezzo???”

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Posted 1 month ago

Ciao, ci dispiace per l'accaduto. Non abbiamo ricevuto alcuna e-mail al nostro servizio clienti in merito a questo problema. Ti preghiamo di contattarci all'indirizzo help@heritagepartscentre.com in modo che il nostro team possa risolvere il problema.

Posted 1 week ago

“Leider bis heute nicht erhalten. Keine Rückmeldung vom Kundenservice”

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Posted 1 month ago

Es tut uns leid, aber der von Ihnen bestellte Artikel war zum Zeitpunkt Ihrer Bestellung nicht vorrätig. Ich sehe, dass unser Kundenservice-Team Sie darüber informiert und Ihnen die Lieferzeit mitgeteilt hat.

Posted 1 week ago

“El mecánico no quiso instalar el distribuidor con pulmón de avance 1200-1600 que os compré porque me dijo que era de mala calidad. Ahora llevo instalado el de otro fabricante y el de Heritage me lo tengo que comer con patatas + gastos de envío. Gracias!”

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Posted 1 month ago

Lamentamos esta situación. Si usted o su mecánico tienen dudas sobre la calidad, pueden enviarnos un correo electrónico a help@heritagepartscentre.com. Si desea devolver el artículo no deseado y sin montar, visite esta página de nuestro sitio web: https://www.heritagepartscentre.com/es/returns

Posted 1 week ago

“Leider ist eine Bewertung noch nicht möglich, da ich meinen bestellten Artikel noch nicht erhalten habe trotz Angabe einer Lieferzeit von 3-5 Werktagen.”

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Posted 1 month ago

Hallo, es tut uns leid, das zu hören. Wir sehen, dass Ihre Bestellung am 1. September aufgegeben wurde und wir sie am 2. September versandt haben. Wenn die Zustellung länger als üblich gedauert hat, teilen Sie dies bitte unserem Kundenservice mit, damit dieser sich darum kümmern kann. Ich kann keine E-Mails von Ihnen zu diesem Thema finden. Sie erreichen den Kundenservice unter help@heritagepartscentre.com.

Posted 1 week ago

“Mal . Lo siento . No hemos podido colocar las molduras inferiores de color rojo en la ve california t6.1 . Quitamos las originales y las que compramos aquí de color rojo , no hace click y por tanto no se quedan encajadas . Queriamos haber comprado las superiores que van donde el anagrama vw pero como no hemos conseguido poner las inferiores… Encajan pero no hacen click y se sueltan ( las vuestras )”

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Posted 1 month ago

Hola, lamentamos mucho lo ocurrido. No vemos ningún correo electrónico enviado a nuestro equipo de atención al cliente al respecto. Por favor, ponte en contacto con nosotros a través de help@heritagepartscentre.com para que nuestro equipo pueda solucionar el problema.

Posted 1 week ago

“Unfortunately, I had been informed by DPD, that the parcel could not be delivered to my home address.”

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Posted 1 month ago

“Worse delivery experience I have ever had Never received my item”

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Posted 1 month ago

Hi Richard, we are sorry to see this. I have checked all our email and contact forms and cannot find anything from you regarding this under either you email address or the order number. Please reach out to our customer service team via help@heritagepartscentre.com so they can help put this right for you.

Posted 2 weeks ago

“Still awaiting part showing as 'in stock' at time of order. Sent message using website page chasing up, no response. And all this time, you have my money. Pretty poor service overall.”

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Posted 1 month ago

Hi David, sorry for your experience here. Some of our stock is available for sale when on back order from our suppliers.

Posted 1 week ago

“You can see in the history of the cancellation . Very difficult all the process lots of discussions.”

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Posted 1 month ago

Hi Marcos, we are sorry for your experience with cancelling this order.

Posted 1 week ago

“The item arrived well, but at no point since the purchase was I notified or told that the package had already been sent.”

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Posted 1 month ago

Hi Miguel, we are sorry about this - but you need to check out logged into the site to receive the email updates, if you check out as a guest they will not appear.

Posted 2 weeks ago

“Poor quality ( genuine parts ) avoid better buying the cheaper eBay parts”

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Posted 1 month ago

Hi Neil, this is interesting feedback. Our customers usually all want the genuine parts where possible. Do reah out to our team so they can see what you're referring to here - help@heritagepartscentre.com

Posted 2 weeks ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 1 month ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 16,036 reviews