Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 24th April 2024

984

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“Part broke as soon as tried to use it. Poor quality copper thread”

Helpful Report

Posted 3 weeks ago

Hi Nigel, sorry to hear this. I can see my colleague has refunded you and we have reported the issue with this part to our Quality control team.

Posted 3 days ago

“Unfulfilled experience!! part of my order did not arrive and after several attempts to contact them no adequate response has been forthcoming will not use them again.”

Helpful Report

Posted 3 weeks ago

Hi Edward, I am sorry about the issue with your order. I can see that that team have replied to you and your wife's enquiries and have now resolved this for you.

Posted 3 days ago

“No he recibido el producto”

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Posted 3 weeks ago

Hola Ismael, veo que mi colega ha confirmado que tu pedido estaba en camino y que se recibió el 9 de abril.

Posted 3 days ago

“No he recibido el pedido Juan”

Helpful Report

Posted 3 weeks ago

Lamentamos oír esto. Vemos que su pedido fue entregado el 4 de abril, envíenos un correo electrónico a través de hep@heritagepartscentre.com si tiene algún otro problema.

Posted 3 days ago

“Terrible. Have not received our package. And have reached out to customer service and did one review already with no responses. Please credit our purchase or ship goods, or at least respond. Thank you, Alonso”

Helpful Report

Posted 4 weeks ago

Hi there We have responded, we are sorry but the business was shut for public holidays when you reached out.

Posted 2 weeks ago

“Muy mala gestion”

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Posted 4 weeks ago

Hola, lamentamos su insatisfacción. Veo que uno de mis compañeros le ha enviado un correo electrónico para informarle de que el pedido se ha enviado y no tenemos más correos electrónicos suyos, así que esperamos que todo haya llegado bien.

Posted 3 days ago

“After three emails and the promises of it being shipped still no switch....”

Helpful Report

Posted 4 weeks ago

Hi Edward, we are sorry about this. We have been talking to our colleagues in our EU warehouse and the couriers to get this resolved for you. I can see that we have refunded you for the missing item, we are sorry for your inconvenience.

Posted 3 days ago

“I still haven’t received the sunroof seal”

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Posted 4 weeks ago

“I still haven’t received the carpet set”

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Posted 4 weeks ago

Hi Walter, I can see that my colleague has emailed to tell you that the item was dispatched to you on 5th April.

Posted 3 days ago

“We have not received the clips. Have reached out twice , no response except scam shipping emails. Please issue complete credit. Thanks, Delia”

Helpful Report

Posted 4 weeks ago

HI there, I am sorry to hear this. I have checked our email channel and can see my colleague replied on 19th March to say the order had been returned to us due to non-delivery, and she offered to re-send your order. Do reach back out to us via help@heritagepartscentre.com if you would like the order to be re-delivered.

Posted 3 days ago

“Ho ordinato un finestrino laterale per Vw t6 non mi e mai arrivato perché è stato rotto durante il trasposto, ho provato più volte a scrivere mail e chiamare senza ricevere risposta o comunque una soluzione al problema. Per fortuna avevo fatto il pagamento tramite Pay pal e aprendo una controversia ho ricevuto il rimborso, ringrazio Pay Pal del servizio estremamente serio e veloce. Heritage servizio assistenza veramente pessimo.”

Helpful Report

Posted 4 weeks ago

Mi dispiace per la sua esperienza con questo ordine. Vedo che i miei colleghi hanno risposto alla sua richiesta e hanno aperto un'indagine e un reclamo con DHL.

Posted 3 days ago

“Did not receive in order Regards Wesley”

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Posted 1 month ago

Hi there, I can see that my colleagues arranged for a replacement as soon as you reported the issue - I am sorry for the missing part on this order.

Posted 3 days ago

“leider kann ich zu dem gekaufte Artikel nichts sagen, da es nie ankam. Leider ist keiner in der Lage heraus zu finden wo das Paket abgeblieben ist. Was noch schlechter ist, den Kaufpreis habe ich auch nicht zurück erhalten. Dis Kommunikation gestaltet sich äußerst schwierig, da es nur vor formulierte Antworten und Vertröstungen gibt. Ich werde hier nie wieder bestellen”

Helpful Report

Posted 1 month ago

Es tut mir leid für das Problem mit DPD, das dieses Problem verursacht hat. Wie unser Team erwähnte, sagte DPD, dass sie geliefert hätten, und es gibt einen Standardzeitrahmen, innerhalb dessen sie das Problem der Nichtlieferung untersuchen, was nicht in unserer Kontrolle liegt. Ich sehe, dass meine Kollegen Ihnen das Geld zurückerstattet haben, sobald sie die Bestätigung von DPD hatten.

Posted 3 days ago

“diferencias entre el producto visto en la web y el enviado”

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Posted 1 month ago

Lamento su experiencia. Veo que nuestro equipo ha organizado una devolución de este producto para usted. Si tiene dudas sobre si una pieza es compatible con su vehículo, póngase en contacto con nosotros a través de help@heritagepartscentre.com y un miembro de nuestro equipo le asesorará antes de la compra.

Posted 3 days ago

“I chose this company as the reviews looked good. Like so many things in life you only see true colours when something goes wrong, and in the case heritage colour was brown. I received a terribly made panel which did not fit correctly . I emailed and got an initial response then all subsequent emails ignored. I’ve now had to order a panel from another supplier and disappoint my customer with a delay.”

Helpful Report

Posted 1 month ago

Hi there, I am sorry to hear this. I have looked into this and can see that the team have replied and offered a solution. You ordered a pattern part not a genuine one and as we say on our website, sometimes these parts need fettling to fit.

Posted 1 month ago

“Customer service is not very good every time need to order parts no contact telephone number always just goes to emails got wait was lot better before when order phone next day now it like week”

Helpful Report

Posted 1 month ago

Hi Adam, sorry to hear your feedback, we are a email contact business and have a repsonse rate of sub two hours during working hours. If you need help with what parts to buy contact us via help@heritagepartscentre.com and one of our team will help.

Posted 1 month ago

“Most difficult site to obtain a contact number or even Address from! Does anyone know how you can contact them? Let me know thanks 07443148691”

Helpful Report

Posted 1 month ago

Hi Shannen, we operate an email customer service team, and we have a web form on our site for contact. If you need to speak to us you can do so in business hours Monday to Friday on help@heritagepartscentre.com I am a little confused about this review, as you messaged us via facebook at 11:29 this morning and we replied at 11:30am and have been talking though messenger all day. One of our team even called you to discuss your needs. If you need to know how to contact us or are confused in future, do head to the contact page of our website which has this detail and a contact form.

Posted 1 month ago

“Incorrect part sent ,almost impossible to return , lost over £50 cash , and the job ,the customer took it away .”

Helpful Report

Posted 1 month ago

Hi Darren, I have looked into this and I am sorry to see that you ordered the wrong part. The part is listed as fitting a T5, not a T4. You then contacted us after you received the order to see if the part you ordered would fit a T4. We have replied to your emails but not had a reply back. If you wish to return the part please visit this page of our website and complete the online form https://www.heritagepartscentre.com/uk/returns

Posted 1 month ago

“WEBXK250124000765071 I purchased some parts from youon january 25th items still not delivered.i contact with your customer care team but no support form their side please help me order # WEBXK250124000765071”

Helpful Report

Posted 2 months ago

Hi Jagadeesh We received an email from you this morning, our team are contacting the couriers and will come back to you as soon as they can.

Posted 2 months ago

“ordinata e pagata piu di un mese fa,ancora non l'ho ricevuta in consegna nonostante mi fosse stata garantita la consegna in 2/3 settimane.Non posso finire di montare le minigonne sull'auto in quanto ora l'oggetto sul sito risulta indisponibile.Pero quando ho effettuato l'acquisto era ancora disponibile”

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Posted 2 months ago

Mi dispiace per i problemi che ha incontrato con questo ordine, vedo che i miei colleghi l'hanno aiutata.

Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 12,456 reviews