Heritage Parts Centre Reviews

4.5 Rating 14,231 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Worst service ever.Takes for ever to get your order !Not gonna order again for sure”

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Posted 9 months ago

“Preis - Leistung war i.O. Die Lieferzeit war eine Katastrope. Ich habe noch nie, seit Beginn des Onlinehandels, so lange auf eine Bestellung gewartet. Und das wohlgemerkt, ohne jedwede Information. Natürlich kommt bei einer Kaufabwicklung auf diese Art und Weise der Gedanke auf, an einen Fake-Shop geraten zu sein. Dann ist man als Käufer beunruhigt und fängt an, Bewertungen zu studieren. Viele Bewertungen sagen genau das gleiche aus. Fazit: Ihr habt coole Ware zu überwiegend korrekten Preisen. Die Liegerzeit war lang. Hauptproblem ist aber die nicht stattfindende Kommunikation. Dadurch habt ihr mich abgeschreckt und bin sehr wahrscheinlich nicht der einzige. Mit freundlichen Grüssen”

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Posted 9 months ago

Vielen Dank für Ihr Feedback. Es tut mir leid, dass wir mit unserer Kommunikation die Erwartungen nicht erfüllt haben, ich habe dies an unser Team weitergeleitet, damit wir uns verbessern können.

Posted 8 months ago

“Arrived 3 months after sold car”

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Posted 9 months ago

Hi Charles, sorry to hear this. Unfortunately due to the nature of supply chains, some of our stock sometimes has lead times and delays.

Posted 8 months ago

“Los he comprado 2 veces y nunca llegaro … Eso si, al haber pedido otras cosas ya he pagado 2 veces gastos de envío.”

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Posted 9 months ago

Lamento oír esto. No puedo ver ningún correo electrónico a nuestro equipo de servicio al cliente con respecto a su problema, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestro tema le ayudará.

Posted 8 months ago

“Not happy with the way steering wheel came out.”

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Posted 9 months ago

Hi Lars, sorry to hear this. I can see that our Customer Service team have been in touch and dealt with your concerns.

Posted 8 months ago

“Onderdelen besteld maar nooit ontvangen”

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Posted 9 months ago

Ik zie dat onze klantenservice u de gegevens heeft gegeven van de levering die DHL voor u vasthoudt. Ze hebben geprobeerd het pakket af te leveren, maar dit is niet gelukt. Daarom heeft ons team u de gegevens gegeven waarmee u contact met hen kunt opnemen voor een nieuwe levering.

Posted 9 months ago

“No he recibido la pieza”

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Posted 9 months ago

Posted 8 months ago

“Bis heute keine Ware erhalten?????”

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Posted 9 months ago

Wie ich sehe, hat unser Kundenservice Sie über Ihre Bestellung informiert. Es tut mir leid, dass es eine Weile gedauert hat.

Posted 8 months ago

“Poorest delivery 5 weeks waiting time!!! Splitter looks good.”

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Posted 9 months ago

Hi Dimitrijs, I am sorry to hear this item has a long lead time. We do our best to source our stock as quickly as we can, but sometimes have to wait for our suppliers. Glad to hear you're happy with the product.

Posted 9 months ago

“I ordered drive shafts for £240 and spark plugs. Only the spark plugs arrived. They say they sent them in the tiny box that arrived. I've been left out of pocket by heritage parts. I've spent thousands with them since as far back as they were BBT. After this blunder I will never use them again.”

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Posted 9 months ago

Hi Ernst, I am sorry to hear this. I can see that our Customer Service team helped you and sourced a replacement. As our team mentioned, courier tracking records stated that all had been delivered okay so we were unaware of any issue until you contacted us. Glad to see we got it sorted out for you.

Posted 9 months ago

“Ich habe die Artikel nicht erhalten, da DHL sie nicht zugestellt hat und nicht angegeben hat, wo sich die Artikel in welchem Depot befinden, wo ich sie abholen könnte. Wenn DHL die Artikel an Sie zurücksendet, möchte ich sie an meiner Adresse in den Niederlanden erhalten. H.J. Pater Stationsstraat 34B 3851NH Ermelo Die Niederlande. Tel: 0615417121”

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Posted 9 months ago

Hallo zusammen wie ich sehe, hat unser Kundenservice-Team Ihre Anfrage bearbeitet und Ihre Bestellung wurde versandt.

Posted 9 months ago

“Falsely advertised a part as in stock, had to source it elsewhere as needed the part in question on the day. Part didn't even turn up for 3 days and when requesting a refund I was given the run around”

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Posted 9 months ago

Hi Mark, sorry to hear this. I can assure you we do not falsely advertise, but sometimes when stock levels are low (when only one or two items are left in stock) sometimes another customer will beat you to the available stock before the website updates.

Posted 9 months ago

“El producto no es el deseado”

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Posted 9 months ago

Hola Si el producto no es el que ha pedido, envíenos un correo electrónico a help@heritagepartscentre.com y un miembro de nuestro equipo le ayudará.

Posted 9 months ago

“Missing over a grand in parts after spending loads over the last couple of months and can’t get anyone to speak to me. When things go well it’s fine but now there has been a problem I’m left on my own with not contact. The good thing is I paid with a credit card so I will be contacting them about a charge back. All it would take is a phone call to let me know what’s going on. I will be placing orders with other companies that I can get on the phone for questions and problems”

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Posted 9 months ago

Afternoon Timothy, I'm not sure what the problem was. All looks ok on the tracking app. But if you submit a ticket to us via the contact us link on our website. Explain what the problem is & request that we call you and I'll ensure that someone does phone you.

Posted 9 months ago

“Ho ordinato questo fanale il 12 aprile e non ho ricevuto né il fanale e né il rimborso”

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Posted 9 months ago

Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestros temas le ayudará.

Posted 9 months ago

“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

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Posted 9 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 9 months ago

“No customer service, there are better places to shop for your VW items, if you want ? Try to speak to someone there ? Good luck”

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Posted 9 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 9 months ago

“Nothing wrong with the kit. When everything goes right with VW Heritage, it's fine, but if there's a problem, then good luck trying to get a response, they're an absolute shower, appalling customer service, and absolutely no way of actually speaking to anyone. There are better places/options to shop, AVOID”

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Posted 9 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 9 months ago

“Courier pick up takes too long.Big delay”

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Posted 9 months ago

We are sorry for the courier delay Ioannis.

Posted 9 months ago

“Order my parts 7.4 and been asking for my parts from Heritage parts centre team. 8.5 got mail that has been returned to us by the courier. Dont know that has happend but still waiting for parts”

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Posted 10 months ago

Hi Fredrik I am sorry that the courier failed to deliver, I can see my colleagues have now dealt with this for you.

Posted 9 months ago

Heritage Parts Centre is rated 4.5 based on 14,231 reviews