Heritage Parts Centre Reviews

4.5 Rating 15,014 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

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“This item has not come, it was backordered and I have not yet seen it.”

Helpful Report

Posted 8 months ago

Hi Ben, do reach out to us via help@heritagepartscentre.com and one of our team can look into the lead time for your backordered part for you.

Posted 8 months ago

“No issues with service or delivery, but the heater valve is worthless. It "functions" with sufficient stiffness that the operating cable kinda piles up on itself. Go Westy is thoughtful enough to advise this is a possibility. They offer an alternative for about the same price as the useless piece I now need to replace on my van. HPC is a fine company. It's disappointing to spend substantial money on a worthless part.”

Helpful Report

Posted 8 months ago

Hi Daniel, thank you for your feedback here - one of our team will be in touch with you to get more detail on this and see where we can improve. We're sorry the heater valve wasn't up to expectation on this occasion.

Posted 8 months ago

“No phone calls anymore. Message through website and email 36hrs later - website was down also. Great service to rubbish!”

Helpful Report

Posted 8 months ago

Hi Luke, I am sorry that our website did indeed have some downtime on 2nd September. However, I can see that all your questions were answered by our team both on the product question side and with regards to the website issues. We were unable to answer your website issue until after it had been resolved, but all your other questions were dealt with within less than 30 minutes response time. I am sorry about the website outage; this matter has been addressed and fixed now.

Posted 8 months ago

“Bought complete exhaust system for mk2 golf. Did send Heritage parts centre 3 mails in advace to be sure that parts would fit. Parts did not fit each other, had to buy other parts to make exhaust fit together. Also the rear mufler was not in order, carmechanic had to weld so that the exhaust was not leaking. Extra cost for me was 250 £. Im not impressed by either fitment or quality. Will not buy parts again.”

Helpful Report

Posted 8 months ago

Hi Anders I am sorry for your experience with this order. I can see that you asked us about an associated part to the exhaust system after you placed your order which sadly we do not stock. I can see that we suggested the correct part number for the manifold you require to complete the fitment of this part also - I am sorry that this was not a good buying experience for you.

Posted 8 months ago

“It was advertised it would fit and it wasn't even close”

Helpful Report

Posted 8 months ago

Hi Brian, sorry to hear this. Please do reach out to our customer service team so they can make this right for you via help@heritagepartscentre.com

Posted 8 months ago

“Me faltan tres productos . Recibí uno de los cuatros abonados me dieron un plazo de tres semanas y a la fecha de hoy sigo sin recibir nada, ruego me comuniquen el resultado de dicho pedido”

Helpful Report

Posted 9 months ago

Buenas tardes La pieza pendiente de su pedido le será enviada en la próxima semana. Está previsto que nuestros proveedores la entreguen esta semana.

Posted 9 months ago

“service good, parts quality rubbish”

Helpful Report

Posted 9 months ago

Hi Daniel, thank you for your review, I am glad the service you experienced was good. Please do email us via help@heritagepartscentre.com and let us know the parts you are referring to so we can get our product team to address your feedback.

Posted 9 months ago

“Ho ricevuto il materiale diverso da quello ordinato”

Helpful Report

Posted 9 months ago

Ciao a tutti Mi dispiace sentire questo. La preghiamo di inviarci un'e-mail all'indirizzo help@heritagepartscentre.com in modo che uno dei nostri team possa esaminare la questione per lei.

Posted 9 months ago

“Incorrect parts assembly with wrong handed cap fitted on Mk2 Golf front fog light. Glass correct side but cap fitted is incorrect.. Contacted Heritage and no answer.. what a shock!”

Helpful Report

Posted 9 months ago

Hi Gary, I can see your initial enquiry to us on 2nd Sept was replied within three hours where we requested images of the issue and your follow up email was also replied to by us with the same request. We have not received an answer to our reply to your follow up, so please check your emails and let us have some images of the issue so we can make this right for you.

Posted 9 months ago

“Even though I checked fitment prior to ordering, the tail lights I received were wrong. It took multiple emails to have anyone write me back, once they did I was just given a return number. My other questions about what the correct tail lights were, were ignored. I can’t find anywhere to ship these lights back for under $60-$70 when I paid a little over $100 for them to begin with.”

Helpful Report

Posted 9 months ago

Hi Jason I am sorry for your experience with this order. I can see the email traffic and the returns form information here and our team should have explained to you that the item did not fit your vehicle and referred you back to the information on the product page, I am very sorry that they did not do this. If you have any doubts about fitment of parts in future do email us at help@heritagepartscentre.com and one of our team will help you find the correct parts.

Posted 9 months ago

“Tutto bene Pezzo perfetto .. Il corriere - 1 di stelle Si è tenuto il pacco 📦 in magazzino 17 giorni...”

Helpful Report

Posted 9 months ago

Ciao a tutti Mi dispiace sapere che il corriere ci ha deluso con il suo ordine. Sono lieto che gli articoli siano stati di vostro gradimento ma mi scuso per l'errore del nostro corriere.

Posted 9 months ago

“Incorrect part numbers put on the box. Part number on the box matched what was online however the part inside the box was completely incorrect. The customer service to rectify this was sub par. The process took far too long to rectify.”

Helpful Report

Posted 9 months ago

Hi Jacob, I am sorry for the mislabeled part delivery. I can see that the CS team did reply as quickly as they can but they also had to investigate the issue with our warehouse team which led to a time lag.

Posted 9 months ago

“Took 4 months to come”

Helpful Report

Posted 9 months ago

Hi there, sorry to hear this. I have looked into your order and can see that our team emailed you on receipt of the order detailing that the item you ordered was a special order item that we order on demand from the suppliers and they informed you as to the lead time. I am sorry that these items are only available on this basis and the lead time is 6 weeks, but the order was fulfilled within 7 weeks of placing, a week longer than the product page stated. Do please accept our apologies for this order taking longer than it should.

Posted 9 months ago

“No one to talk to about specialist parts or to get a quick quote for a customer I think you need a technical help line”

Helpful Report

Posted 9 months ago

Hi Matthew, we do have a team of customer service and product specialists available online within UK business hours Monday to Friday waiting to answer any questions about parts or cost. Just email us via help@heritagepartscentre.com and we will get back to you.

Posted 9 months ago

“You will see from my reviews that there is no way in Haties I would ever shop with you again. As my first experence shopping with you it was a very disapponting and costly event. I tried to deal with you in sending these parts back and getting the ones I ordered, but you were not interested in making this right. I sent you the information on the make,model,year and VIN number. And you are telling me you saw this and still sent me the wrong parts pourly packaged. If that was you and I was selling you a product how would you react? And the last item was never sent.”

Helpful Report

Posted 9 months ago

Hi Thomas, I am sorry for your experience here. I have reviewed our email traffic and it looks as though you have been confused between parts diagrams and information from a competitor supplier; our team have explained this issue and the others you raised to try and assist you. I can only apologize for your experience on this occasion.

Posted 9 months ago

“ordered parts and paid up front with paypal order not received , phoned and e- mailed only to be told by automated message shop was closed for business i am still awaiting a refund after months of trying to communicate, i eventually bought my parts from AMAZON at the same price and delivered in 2 DAYS.”

Helpful Report

Posted 9 months ago

Hi Robert, as per your previous review - we have followed up with you via email to help solve this problem.

Posted 9 months ago

“I did not one part that I ordered and paid for. I sent them an email requesting for the missing part and zero answer from them.”

Helpful Report

Posted 9 months ago

Hi Julio, we have sent you an email further to your last review to try and help you with your issue.

Posted 9 months ago

“Items have not arrived, 10 days late today. Dhl says they gave to usps. Find a new shipper please.”

Helpful Report

Posted 11 months ago

Sorry to hear this Eric, we will look into the issue with DHL.

Posted 9 months ago

“Your not as good as you used to be no person to talk to !! And don’t know if any of these pars fit my car I would not recommend heritage to anyone”

Helpful Report

Posted 11 months ago

Hi Darren, sorry to hear this. If you email our team on help@heritagepartscentre.com one of our team will be able to advise you on any future purchases.

Posted 9 months ago

“zero because I didn't receive a bag of 25 that I ordered. I wrote then an email saying that one bag was missing. No one answered me or contacted me. I still waiting for the bag.”

Helpful Report

Posted 10 months ago

Hi Julio, I am very sorry to hear this. I can see my colleague replied to your initial question but it looks like you didn't receive that email. I have followed up and sent you an email to resolve this for you.

Posted 9 months ago

Heritage Parts Centre is rated 4.5 based on 15,014 reviews