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Heritage Parts Centre Reviews

4.5 Rating 12,505 Reviews

88 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,505 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd May 2024

Heritage Parts Centre 5 star review on 3rd May 2024

Heritage Parts Centre 5 star review on 30th April 2024

Darrell Schaeffer

Heritage Parts Centre 5 star review on 28th April 2024

Heritage Parts Centre 5 star review on 28th April 2024

Heritage Parts Centre 5 star review on 26th April 2024

Heritage Parts Centre 5 star review on 26th April 2024

990

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“NEFASTA, TODAVIA NO HE RECIBIDO NADA LLEVO MAS DE UN MES Y MEDIO ESPERANDO NO HAY TELEFONO PARA PEDIR INFORMACION Y TE REMITEN A LA PAGINA WEB EN LA PAGINA WEB NO TE DAN NINGUNA SOLUCION, SOLO DICEN QUE LO HAN ENVIADO EL TRANSPORTISTA NO SABE NADA CAOS TOTAL”

Posted 7 months ago

Buenas tardes Alfredo Siento la espera de su pedido. Mis compañeros de nuestro almacén europeo están haciendo el seguimiento con DHL por usted, ya que su pedido está atascado desde hace tiempo. Le hemos enviado un correo electrónico para ponerle al día y le daremos más información tan pronto como el servicio de mensajería nos responda.

Posted 7 months ago

“Very upsetting! Listing was inaccurate on their website and after shipping and import tax the rack didn’t fit on my 61 single cab. Once they answered my email they admitted it was listed wrong and have since changed it. Never again. I’m out over 1k.”

Posted 7 months ago

“Still waiting on parts, was left short! Does anyone care in heritage parts ??”

Posted 7 months ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 7 months ago

“NO HE RECIBIDO NADA, NI DE ESTE PEDIDO NI DE OTRO QUE HE HECHO.”

Posted 7 months ago

“Hice un pedido con 5 piezas. Dos de ellas las he recibido perfectamente, en dos envios distintos. La tercera pieza, debia haber llegado supuestamente en el primer envio, pero no estaba dentro del paquete. Reclamé varias veces y me aseguraron que la enviaron, aunque el embalaje del paquete estaba perfectamente, sin ningún golpe. Total que no me han abonado la pieza, que tenía un valor de 15 eur aprox. Y en cuanto a las dos ultimas piezas, me informaron que no podian tramitarla y anularon el envio y me devolvieron el importe. Total, que 5 piezas, y solo he recibido 2.”

Posted 7 months ago

Siento mucho tu experiencia con este pedido. Veo que mis compañeros han intentado ayudarte y también te han reembolsado el importe de los artículos que no estaban en stock y no se han podido suministrar. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 7 months ago

“Molto male Pezzi mai Arrivati , trak pacco Non si vede niente”

Posted 7 months ago

“Poor communication and service. Told me that I wouldn’t be charged any extra if my order was below $1000 however when it was on the way I got hit with close to $500 in extra fees for a $900 order. They charged me GST and I was charged extra GST at the border which they said they would reimburse me but I am still waiting for that and fear I won’t see it. I would advise taking your business somewhere else as the service has been extremely poor.”

Posted 7 months ago

Hi James I am sorry for your experience with this order. We have been in communication with you and resolved this, but the communication could have been speedier and we apologize for that.

Posted 7 months ago

“I am sure there is nothing wrong with the item but due to a misunderstanding, it was the wrong item. The issue has been resolved, you are to fund the purchase price. Best regards, Clen Tomlinson, e t he issue o a p p e r e he t he wiper mot or”

Posted 7 months ago

“I have dealt with this company in the past, I tried to contact today to purchase some engine parts, and there are no telephone contact numbers, it's all on line, we'll, because of that, they have lost my trade, and any future business, how narrow minded are companies today that they forget the core of customer service.”

Posted 7 months ago

Hello Mr Seaward I am sorry to hear of your disappointment. We made the decision to be online only after feedback from our customers and to provide a speedier and accurate response to customer enquiries. We answer all online enquiries with 2 hours of receipt during business hours Monday to Friday.

Posted 7 months ago

“I ordered a new distributer due $70 and paid $45 delivery, it was not clear on the website that it was coming from the UK to USA. The delivery charges were far too much for the weight of the item. I paid half the amount for a product that weight over 10kg heavier, and this took less time too arrive than the heritage one did. I won't be ordering from them again”

Posted 7 months ago

Hi Nicholas I am sorry to hear this, we are constantly looking at ways of providing cheaper shipping rates for international orders and will feed this information back to our team.

Posted 7 months ago

“Teile waren nicht vorrätig und wären erst in 6 Wochen verfügbar gewesen. Bitte Lieferfähigkeit im Shop hinterlegen. Danke”

Posted 7 months ago

Guten Tag es tut mir leid, dies zu hören. Für alle Teile auf unserer Website, die nicht auf Lager sind, wird auf der Produktseite ein voraussichtliches Datum oder ein Zeitrahmen für die Wiederverfügbarkeit angegeben. Die einzige Ausnahme ist, wenn Teile bei unseren Lieferanten im Rückstand sind. Ich werde Ihre Anmerkungen an unser Einkaufsteam und das Website-Team weiterleiten.

Posted 7 months ago

“I received the most awful cheap I'll fitting parts (Forst headlamp surrounds) They did not fit and were clearly mass produced thin tin at £30 each I want a full refund please”

Posted 7 months ago

Hi Tim I am sorry to hear this, I can see that our team have been in communication with you and have arranged for refund. Forst are seen as a good quality brand, so we have also fed this information back to our quality control team.

Posted 7 months ago

“Shipping takes too long.”

Posted 7 months ago

Hi there I am sorry to hear this. We are constantly reviewing our delivery partners to cut delivery times, I am sorry that your order took some time to reach you.

Posted 7 months ago

“Never again no human contact at all only email poor quality parts”

Posted 7 months ago

Hi Win I am very sorry to hear of your experience. I can see that my colleagues have been in contact with you about this and offered an alternative quality product and also refund. I am sorry that this part was not up to scratch, we have taken steps to ensure this is investigated.

Posted 7 months ago

“Hi there,I have not received my order-SKU 171-898-113/B.Can we find out we’re the order is thank you.”

Posted 7 months ago

Hi Paul Sorry about the wait for this item, I can see that my colleagues have updated you and your order is on its way.

Posted 7 months ago

“They offer "Saturday delivery" on their website, at a cost of £18.95, but have no note on the delivery page saying that this is ONLY for orders on Friday received before 4pm, otherwise your order will be sent out the NEXT WORKING DAY. I had had wanted it delivered on TUESDAY, I could have paid only £9 for Next Day Delivery, or £14.94 for Next Day Delivery before 12. Heritage no longer has ANY TELEPHONE CONTACT, with contact only via emai or webform with up to 24 hours delay. Formerly a great company to deal with, but no longer.”

Posted 8 months ago

Hi there Sorry for your experience, but as we said in our communications with you, all express orders have a cut off time. Orders placed after 4pm on a Friday cannot be fulfilled on a Saturday and this information in on our website.

Posted 8 months ago

“Look like they will be ok but waiting on other parts which are delayed to get work done so cannot comment as to whether they are any good yet!”

Posted 8 months ago

“Cannot leave a review as of 2nd September as no skylight seals received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service”

Posted 8 months ago

“Cannot leave a review as of 2nd September as no wheel nuts received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service”

Posted 8 months ago

“Solo me ha venido la goma del cristal.pensaba que venía una estructura metálica rígida que es la que tengo rota”

Posted 8 months ago

Hola Lamento su experiencia. Lo he comprobado y veo que mi colega le ha puesto al día sobre este asunto. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com

Posted 8 months ago

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Heritage Parts Centre is rated 4.5 based on 12,505 reviews