Heritage Parts Centre Reviews

4.5 Rating 15,742 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."”

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Posted 5 months ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."””

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Posted 5 months ago

“Tony, tony*jack*son*3330*@gmail*.com* made the recovery process seamless—got all my lost funds back!"”

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Posted 5 months ago

“Ya les comenté que LA BOLSA LA RECIBÍ VACÍA. y.me han contestado que repondrían el producto. Saludos”

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Posted 5 months ago

Siento oír esto, me alegro de que nuestro equipo haya rectificado el problema.

Posted 5 months ago

“Tony, tony*jack*son*3330*@gmail*.com made the recovery process seamless -got all my lost funds back!"”

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Posted 5 months ago

“Sto ancora aspettando il mio oggetto. E sto aspettando ancora che qualcuno mi contatti alla mail inviata.”

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Posted 5 months ago

Sono spiacente di sentirlo, ma sono lieto di vedere che il nostro team ha risolto il problema.

Posted 5 months ago

“The parts were OK but I paid for next day express delivery, it was delivered three days later. Very disappointed but did get my delivery money back.”

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Posted 7 months ago

“U ok only had two and I wanted 4! Asked if I could get two from EU sight, the websight allowed it, then this shop said I couldn’t purchase them and we had 11 emails trying to tell me why! I didn’t care about charges but was told I couldn’t have them!!!! The only thing I can’t have is penicillin! I bought two others from a rival!!!”

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Posted 7 months ago

“Ik heb nog niks ontvangen. Ik had al contact gehad met klantenservice die zei dat het ligt aan de leverancier. Maar ja we hebben het over een zekering die gewoon via de post kan verstuurd worden.”

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Posted 5 months ago

Het spijt me om uw feedback te horen, maar ik ben blij dat ons team uw vraag heeft beantwoord. Sommige onderdelen in onze voorraad hebben een lange levertijd.

Posted 5 months ago

“Bad I ordet a fuel block off plate Et never came 😟😟 Your Order #WEBXU160225000085636”

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Posted 5 months ago

Hi Johnny I can see that our team helped you find your order, thank you for shopping Heritage!

Posted 5 months ago

“Sehr schlecht, Artikel entspricht 0% dem Original, schade, nie wieder”

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Posted 5 months ago

Es tut uns leid zu hören, dass Sie mit dem Material des Dachhimmels unzufrieden sind. Wir sind ständig bestrebt, die besten Lieferanten für unsere Kunden zu finden. Ihr Feedback ist sehr wichtig und wurde an unser Produktentwicklungsteam weitergegeben.

Posted 5 months ago

“Sigo pensando lo mismo solo les importa que compremos y paguemos les falta la mitad de las cosas que no te informan del retraso y algunas nunca te las envian no hay seriedad alguna.”

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Posted 6 months ago

Hola Gracias por su pedido. Veo que le enviamos un correo electrónico cuando recibimos su pedido para informarle de que había artículos agotados y pedidos especiales con plazos de entrega largos. Lamento que los plazos de entrega fueran tan largos, pero se lo comunicamos en el momento de realizar el pedido y también cuando lo recibimos.

Posted 5 months ago

“Die Qualität kann ich nicht beurteilen da der Artikel nach wie vor nicht angekommen ist. Nach Ablauf der 10-wöchigen Lieferzeit hat mir der Kundenservice auf meine Nachfrage hin mitgeteilt das der Artikel sich verspätet. Nach weiteren 4 Wochen habe ich erneut nachgefragt, der Artikel sollte dann im Zulauf sein. Nach einer weiteren Woche wurde mir ein Paket geliefert. Leider nicht die bestellte Ware. Das falsche Paket wurde nun abgeholt und angeblich meine bestellten Artikel auf den Weg gebracht. Bis heute ist leider keine Lieferung erfolgt Trotz mehrfacher Nachfrage wurde mir keine Trackingnummer bereitgestellt. Ich rate dringend von der Bestellung bei diesem Shop ab.”

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Posted 1 year ago

“We recently ordered some parts next day delivery and paid the extra money for delivery before 12 o’clock, but unfortunate we did not order the parts in time on the Friday my parts did not come until the Tuesday and I believe that the site should not allow you to order parts next day delivery if this service is not possible I feel it is rather fraudulent and your customer services was absolutely no help and quite frankly rude, and as you can probably tell I have dyslexia and have trouble navigating certain types of websites and I find your delivery charges very misleading . The site should not be able to charge you for a service that you cannot receive regardless of any disclaimer. your company’s responsibility to make sure the service that you are paying are available”

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Posted 6 months ago

Hi Greg, sorry to hear of your difficulties. We are as clear and transparent as we can be on our messaging regarding delivery charges and the cut off times for placing orders for either pre12 or Saturday delivery. There are multiple points in both the shopping experience and check out and order confirmation points where the parameters of these delivery charges are addressed. The next day delivery service is quite clearly stated as a weekday service and customers are given warnings, as stated, at multiple points along the buying journey.

Posted 6 months ago

“took about 3 months to turn up, now stop sending me messages”

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Posted 7 months ago

Hi Kevin, sorry to hear that your order took some time to be delivered. We do have products which, due to suppliers, have long lead times. We are constantly working on this to provide a better lead time. If you find the follow up emails regarding reviews intrusive, please scroll down one of them and hit the unsubscribe button so our system does not send them to you in future.

Posted 6 months ago

“I have used you a lot in the past as you where by far the best in terms of knowledge But since you decided to forgo calls by phone it’s been hopeless I’m afraid and I spend elsewhere Yes you do have a dedicated line and person but that proven to be very slow, tedious and often I’m afraid with someone with little knowledge Sorry to be blunt but unless it changes I simply can’t be bothered Unless you know the exact definition or code of a product using your website simply doesn’t help Kind regards Roy Bird”

Helpful Report

Posted 7 months ago

Hi Roy Thank you for your feedback. We have a team of specialists, the same team of enthusiasts who were answering the phone lines previously, on our technical support team who are available from 9am to 1pm Monday to Friday who can answer questions on part numbers, which parts are suitable for your needs and even fitment information. You can get them on 01273 444000. The website provides you with a diagram of each vehicle where you can identify which parts you need for your application. Failing that you can email or call the team for help.

Posted 6 months ago

“Was sended 2 right side”

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Posted 7 months ago

“Noch nicht geliefert”

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Posted 7 months ago

“Never received my visors been over a month , was informed by customer service that my parts were delivered and I signed for them even though they were signed for in Australia and I’m in the United States…”

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Posted 7 months ago

“They sent me some curtains instead!”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 15,742 reviews