Heritage Parts Centre Reviews

4.5 Rating 15,015 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

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“Worst service ever.Takes for ever to get your order !Not gonna order again for sure”

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Posted 1 year ago

“Can’t tell you if the product works as expected but it is incorrectly showing as compatible with my vehicle (VW T4 - 1995) After reaching out to customer service to arrange returns on this and a few other bits they have been extremely unhelpful. Pushing to fill out forms and refusing to cover the cost of returns when I would have never brought the product if it wasn’t right. Complete time wasters and once I have my refund I’ll be avoiding.”

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Posted 1 year ago

“Never received it in my package.”

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Posted 1 year ago

“Absolute waste of money ! Was rustier than the part i removed! Reached out for you to arrange collection and refund and you never replied! Cant give you anything but the worst review ever! Maybe now you will return my message! After 30 years of business i wont be using you again!”

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Posted 11 months ago

“Never received the item, still waiting”

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Posted 11 months ago

“Cannot do a review on items I did not received yet. Purchased them since 3 weeks already and no delivery.”

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Posted 11 months ago

“Did not get them yet.. I cannot do a review... still waiting for items.”

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Posted 11 months ago

“These were removed from my order. Please update your rating mechanism”

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Posted 11 months ago

“never got it yet”

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Posted 11 months ago

“Advertised as a windshield trim I added it to my basket and paid at the end of the process. Turns out it is priced per mtr but you only know that if you don't add yo basket and clock on the image. So I have a mtr of windscreen trim. HP offered 5% off my next order so would need to spend close to £100 to feel the benefit. The advert mis represents the product as the door trim I bought was advertised in the same way but not priced per mtr. Good products, poor customer service.”

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Posted 11 months ago

Sorry to hear this John, I've passed the feedback to our web team. The product page states it is purchased by metre but we will look at making this clearer.

Posted 9 months ago

“I also orded some wheel nuts at the same time as the roofrack. Thhe roof rack arrived, but not all my wheel nuts. I have emailed you guys. but no one has got back to me. I needed x20 wheel nuts but the box was damaged and there was only x17 wheel nuts.”

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Posted 11 months ago

Hi David, sorry to hear this. One of our Customer Service team will be in touch via email to get those missing wheel nuts out to you.

Posted 11 months ago

“Scheinwerferglas für Porsche 993 defekt geliefert. Die innere orignale Porscheverpackung wies deutliche Kompressionsspuren, die Umverpackung nicht. Das lässt den Schluss zu, dass das Teil vermutlich schon defekt abgeschickt wurde. Ersatz ist nicht mehr lieferbar, die Erstattung zieht sich. Die Reparatur des Wagens verzögerte sich um zwei Wochen. Daher kann Heritage Parts nicht empfehlen. Sorry”

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Posted 11 months ago

Es tut mir leid, von Ihren Erfahrungen mit dieser Bestellung zu hören. Bitte kontaktieren Sie unseren Kundendienst unter help@heritagepartscentre.com, wenn Sie weitere Unterstützung benötigen.

Posted 11 months ago

“Non ho ricevuto il pezzo ordinato e pagato”

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Posted 11 months ago

Mi dispiace sentire questo. La preghiamo di contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com e il nostro team si occuperà del problema.

Posted 11 months ago

“Have not received item”

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Posted 11 months ago

Hi Martin, do contact us via help@heritagepartscentre.com and one of our team will look into this for you.

Posted 11 months ago

“Have to wait a lot for parts I have paid already.”

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Posted 11 months ago

Hi Mihai, I am sorry that the items your ordered were out of stock, we do try and ensure lead times are short in these circumstances, sorry we couldn't help on this occasion.

Posted 11 months ago

“Never again, I purchased a part and then realised needed another, on the same day. I emailed customer service and was told they would refund me the extra charge for the 2 different deliveries. After I purchased I was then emailed again saying sorry they would not allow it! Absolute rubbish to be honest. The fact that they promised me something just so I can make an order.”

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Posted 11 months ago

Hi there Sorry to hear of your dissatisfaction here. We do cover this point in our T&Cs, we cannot usually add to orders once placed. I have reviewed the email traffic on this matter and our team did not promise to do this for you, they mentioned that it was not possible due to the request being past the cut off time for amendment. I am sorry for your experience but we cannot add to orders once placed.

Posted 11 months ago

“Wrong part”

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Posted 11 months ago

Hi Paul, I cannot see any enquiries to our team about this. If you need us to help you with this, please contact us via help@heritagepartscentre.com and we will find a solution for you.

Posted 11 months ago

“Very poor service customer service from this place, had to order the parts from synchro gearboxes to get my parts in time for my trip , even after multiple messages, it took a week before the parts even left the facility,”

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Posted 11 months ago

“Still waiting for parts order two months ago”

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Posted 11 months ago

Hi Christopher, I am sorry to hear this. Our records indicate all parts on your order have been sent, please contact our Customer Service team on help@heritagepartscentre.com if you still need assistance.

Posted 11 months ago

“Bonjour étiquette déchirée dans le colis, ma commande est pas complète. Comment faire pour rectifier le problème? Cordialement”

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Posted 11 months ago

Contactez-nous via help@heritagepartscentre.com et un membre de notre équipe vous aidera.

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 15,015 reviews