Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 24th April 2024

984

Anonymous

Anonymous // 01/01/2019

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inglese

“Not received it yet Been told middle of August That’s 7 weeks, so decide for yourself”

Helpful Report

Posted 9 months ago

Hi Gavin, sorry to hear this. Please email us via help@heritagepartscentre.com so one of our team can tell you when the back ordered part of your order will be ready for delivery.

Posted 8 months ago

“Very poor quality of parts,after I sent the parts back you refunded me…I’ve been a vw mechanic for 35 years and the parts now are shocking,please only sell parts that do the job”

Helpful Report

Posted 9 months ago

Hi Nick We are very sorry that you received this. Please do get in touch with us via help@heritagepartscentre.com so we can understand how this happened.

Posted 8 months ago

“Ordered and paid for drive shaft. Got Beetle repair panels. No communication by phone and automated email system. Very poor experience of customer service.”

Helpful Report

Posted 9 months ago

Hi there I can see that there was an order delivery mix up and I do apologize again for that. I can also see that we dealt with this speedily and arranged a replacement and collection within 24 hours of the issue being reported to us. Please rest assured that we do not operate with AI, bots or use automated replies, the customer service team here are humans who reply speedily in business hours and remedy issues for our customers.

Posted 8 months ago

“Poorly I ordered an order in early June Haven't got it yet And Now I don't want it Any chance of a Full Refund? Gerard Gill”

Helpful Report

Posted 9 months ago

Hi Gerard I am sorry for your experience with this order, I can see that the team were corresponding with you about this and have since processed a refund. Our sincere apologies for the inconvenience.

Posted 8 months ago

“Very poor customer service after miss ordered parts”

Helpful Report

Posted 9 months ago

Hi Marcus I am sorry to hear you're disappointed. However the product you ordered was clearly displayed as being sold by the metre and our order system would have no reason to question why you only ordered 1 metre when you needed more. My colleagues have attempted to explain and assist you, I am sorry we could not help further.

Posted 9 months ago

“I am Waiting for A pieces”

Helpful Report

Posted 9 months ago

Hi there I can see that we have replied to your enquiry and resolved this for you.

Posted 8 months ago

“we are yet to receive this product which is holding us up in getting the camper van back on the road.”

Helpful Report

Posted 9 months ago

Hi Andrew Sorry to hear of your experience, I can see that the part was on long term back order from our suppliers and we have since been in contact and refunded you for this.

Posted 8 months ago

“NEVER AGAIN”

Helpful Report

Posted 9 months ago

Hi there I am sorry to hear of your dissatisfaction. I have looked at our history of emails taken from your WEBX order number reference and can see that my colleagues have tried their best to help you. Please do reach out to us via help@heritagepartscentre.com to see if we can help further, but I cannot see a reply from you to my colleagues last email to you on 14th June.

Posted 9 months ago

“El producto no se ajusta a lo que ustedes anuncian. Espero una devolución”

Helpful Report

Posted 9 months ago

Le pedimos disculpas si ha tenido algún problema con su pedido. Envíenos un correo electrónico a help@heritagepartscentre.com para que podamos investigar más a fondo.

Posted 9 months ago

“Were not in the box !! Quite disappointed with that one.”

Helpful Report

Posted 9 months ago

Hi Francois Sorry to hear this, I cannot see any emails to our help function regarding this, please do reach out to us via help@heriagepartscentre.com so we can help solve this issue for you.

Posted 8 months ago

“I sent an email to you right after placing an order and never received a response. I had mistakenly ordered twice when I intended to order once and avoid double shipping costs. Haven’t received order or invoice”

Helpful Report

Posted 9 months ago

Hello Jay. Thank you for your feedback. I can see we have responded to your email back in June. Please email us on help@heritagepartscentre.com if you have any further queries

Posted 9 months ago

“Service with a Smile - l like uncomplicated and fast”

Helpful Report

Posted 9 months ago

Hello. We do aim to offer our customers a speedy resolution. Do email us on help@heritagepartscentre.com or fill in our Contact Form online if there is anything we could assist you with and we will aim to get back to you within a couple of business hours.

Posted 9 months ago

“Lo siento pero no puedo estar contento. Todavía no me Ha llegado ningún producto.”

Helpful Report

Posted 9 months ago

Buenas noches Siento el retraso en la entrega, veo que su pedido ha sido entregado. En el futuro, póngase en contacto con nosotros a través de help@heritagepartscentre.com para obtener información sobre el seguimiento del pedido o las estimaciones de entrega.

Posted 8 months ago

“This one didn't arrive!”

Helpful Report

Posted 9 months ago

Hi Rob I am sorry about that. We have been dealing with you under enquiry #305919 due to multiple online accounts and can see that we have since resolved the issue.

Posted 8 months ago

“Item didn't arrive. Was told to wait. Had to re order.”

Helpful Report

Posted 9 months ago

Hi Shane I can see my colleagues helped you under enquiry #314367, I am sorry for Royal Mails delivery failure. I can see that we have refunded you, please do reach out to us via help@heritagepartscentre.com if you need any further assistance.

Posted 8 months ago

“Bad website description. Bad customer service. Quick shipping. Will never purchase from here again”

Helpful Report

Posted 9 months ago

Hi Michael Sorry to hear of your frustration. I have reviewed the email trail on your order and can see that both my colleagues explained that the exhaust you ordered was not meant for a stock '69 Beetle. The website description they copied for you further demonstrated this. We regularly check through our customer reviews for any improvements that can be made in website descriptions and I'm sorry but this product was described accurately. I am however, sorry for your experience.

Posted 9 months ago

“Not received, and no contact”

Helpful Report

Posted 9 months ago

Hi Gavin I can see that you enquired about a part on your order which my colleague replied to on 10th July. The part is awaiting delivery from our supplier and has been delayed until mid-September. Please contact us via help@heritagepartscenrtre.com if you need further information.

Posted 8 months ago

“BUONGIORNO IL PARAURTI NON MI E' ANCORA ARRIVATO”

Helpful Report

Posted 9 months ago

“BUONGIORNO, LA GRIGLIA NON MI E' ANCORA ARRIVATA”

Helpful Report

Posted 9 months ago

“No customer service - why are you asking me to write a review to a computer.”

Helpful Report

Posted 9 months ago

Hi there We have replied to your messages, sorry to hear you're not happy about the invitation to review. We are human, so do please feel free to write a review which will be considered by one of our customer service team.

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 12,456 reviews