Heritage Parts Centre Reviews

4.5 Rating 14,233 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Cobráis la devolución por un fallo en el pedido”

Helpful Report

Posted 10 months ago

Hola, veo que respondimos a su consulta el 22 de marzo y le ofrecimos la devolución del producto no deseado. No hemos recibido respuesta por su parte.

Posted 10 months ago

“Still havent received item.”

Helpful Report

Posted 10 months ago

Hi Shaun, I can see the my colleague Ramon kept you informed with stock arrival dates on 3rd April and confirmed your order was ready for collection on Monday this week.

Posted 10 months ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

Helpful Report

Posted 11 months ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 10 months ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

Helpful Report

Posted 11 months ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 10 months ago

“Bring back the phone lines .”

Helpful Report

Posted 11 months ago

Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.

Posted 10 months ago

“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”

Helpful Report

Posted 11 months ago

Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.

Posted 10 months ago

“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”

Helpful Report

Posted 11 months ago

Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 10 months ago

“Unable to contact by phone or in person. Still awaiting items having paid.”

Helpful Report

Posted 11 months ago

Hi there, do check your emails as we replied to your enquiry and your order looks to have been received in full.

Posted 10 months ago

“The payed order was not deliverd.”

Helpful Report

Posted 11 months ago

Hi Wilfried, please check your emails as our team emailed you back about this on the day you enquired.

Posted 10 months ago

“Meine Bestellung wurde nicht vollständig ausgeliefert. Anstatt Antwort auf meine Beschwerde zu bekommen, wurde ich aufgefordert den Vorgang zu beurteilen. Als nächste Antwort bekomme wiederum eine Aufforderung zur Bewertung. Was ist mit diesem Unternehmen los? Kümmert sich nicht um zufriedene Kunden, nur um Bewertungen?”

Helpful Report

Posted 11 months ago

Guten Tag, es tut mir leid, dies zu hören. Ich habe die Angelegenheit anhand der Auftragsnummer und der E-Mail-Adresse überprüft, kann aber keine E-Mails von Ihnen an unseren Kundendienst finden. Bitte schreiben Sie uns eine E-Mail an help@heritagepartscentre.com und einer unserer Mitarbeiter wird sich um die Angelegenheit kümmern.

Posted 10 months ago

“Part broke as soon as tried to use it. Poor quality copper thread”

Helpful Report

Posted 11 months ago

Hi Nigel, sorry to hear this. I can see my colleague has refunded you and we have reported the issue with this part to our Quality control team.

Posted 10 months ago

“Unfulfilled experience!! part of my order did not arrive and after several attempts to contact them no adequate response has been forthcoming will not use them again.”

Helpful Report

Posted 11 months ago

Hi Edward, I am sorry about the issue with your order. I can see that that team have replied to you and your wife's enquiries and have now resolved this for you.

Posted 10 months ago

“No he recibido el producto”

Helpful Report

Posted 11 months ago

Hola Ismael, veo que mi colega ha confirmado que tu pedido estaba en camino y que se recibió el 9 de abril.

Posted 10 months ago

“No he recibido el pedido Juan”

Helpful Report

Posted 11 months ago

Lamentamos oír esto. Vemos que su pedido fue entregado el 4 de abril, envíenos un correo electrónico a través de hep@heritagepartscentre.com si tiene algún otro problema.

Posted 10 months ago

“Terrible. Have not received our package. And have reached out to customer service and did one review already with no responses. Please credit our purchase or ship goods, or at least respond. Thank you, Alonso”

Helpful Report

Posted 11 months ago

Hi there We have responded, we are sorry but the business was shut for public holidays when you reached out.

Posted 11 months ago

“Muy mala gestion”

Helpful Report

Posted 11 months ago

Hola, lamentamos su insatisfacción. Veo que uno de mis compañeros le ha enviado un correo electrónico para informarle de que el pedido se ha enviado y no tenemos más correos electrónicos suyos, así que esperamos que todo haya llegado bien.

Posted 10 months ago

“After three emails and the promises of it being shipped still no switch....”

Helpful Report

Posted 11 months ago

Hi Edward, we are sorry about this. We have been talking to our colleagues in our EU warehouse and the couriers to get this resolved for you. I can see that we have refunded you for the missing item, we are sorry for your inconvenience.

Posted 10 months ago

“I still haven’t received the sunroof seal”

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Posted 11 months ago

“I still haven’t received the carpet set”

Helpful Report

Posted 11 months ago

Hi Walter, I can see that my colleague has emailed to tell you that the item was dispatched to you on 5th April.

Posted 10 months ago

“We have not received the clips. Have reached out twice , no response except scam shipping emails. Please issue complete credit. Thanks, Delia”

Helpful Report

Posted 11 months ago

HI there, I am sorry to hear this. I have checked our email channel and can see my colleague replied on 19th March to say the order had been returned to us due to non-delivery, and she offered to re-send your order. Do reach back out to us via help@heritagepartscentre.com if you would like the order to be re-delivered.

Posted 10 months ago

Heritage Parts Centre is rated 4.5 based on 14,233 reviews