Heritage Parts Centre Reviews

4.5 Rating 15,753 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“La pieza que recibí era DEFECTUOSA. No he encontrado la forma de devolverla. Escribí un correo de queja y no he tenido respuesta. Lamentable todo.”

Helpful Report

Posted 9 months ago

Hola Francisco, Sentimos mucho este inconveniente. Por favor envie un correo a help@heritagepartscentre.com y haremos todo lo posible por ayudarle.

Posted 9 months ago

“Aun espero que llegue!!! Muy descontento con la pagina, calidad pesima”

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Posted 4 years ago

“Sadly after spending thousands of pounds my latest order wasn't a good experience. After contacting customer service to ask why only one set of points were included in my order of 3 sets, they said you'll have to order again and therefore pay the extra postage. Disappointed.”

Helpful Report

Posted 9 months ago

Hi there, sorry to hear of your disappointment here. I have reviewed our email traffic regarding this and can see that your order only contained one set of points and our Customer Service team could not amend or add to the order when you asked them to, as the order had already cleared our warehouse.

Posted 9 months ago

“Never received it , as the packing was so poor that the box was completely torn open and this part was missing”

Helpful Report

Posted 9 months ago

Hi Steve, sorry for your experience here. I'm sure you'll understand that when shipping items internationally sometimes our freight forwarders damage items and packaging by handling. I'm glad our team did find a solution for the damage to your item.

Posted 9 months ago

“Se retraso la entrega mas de un mes para luego recibir una pieza equivocada.”

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Posted 9 months ago

Lamento su experiencia con este pedido. Veo que el equipo le avisó de que había una pieza agotada en su pedido, pero no hay ningún otro mensaje al respecto en nuestro sistema. Por favor, póngase en contacto con nuestro equipo de atención al cliente para que puedan investigar esto por usted, puede ponerse en contacto con ellos a través de help@heritagepartscentre.com

Posted 9 months ago

“WHAT HAPPENED TO THE PHONE LINES!?!?!? Gone from the best to one of the rest - will no longer be using as my go to!”

Helpful Report

Posted 9 months ago

Hi there, sorry to hear of your dissatisfaction here. We took the decision to be online only quite some time ago, in response to customer feedback on telephone waiting times and also to give our team time to answer more customer queries. We've found that our operatives get to more customers quicker online. If you have a question and require detailed technical advice, do email in and one of our team will call you back.

Posted 9 months ago

“Un desastre. 1 - La entrega del producto se retraso mas de 30 dias desde la fecha del pedido. 2- No recibi el ítems comprado, recibi otra pieza.”

Helpful Report

Posted 10 months ago

Lamento su experiencia con este pedido. Veo que nuestro equipo de atención al cliente se ha puesto en contacto con usted para explicarle la situación de los artículos agotados. Gracias por su pedido.

Posted 9 months ago

“Noch nicht erhalten aber schon bezahlt !”

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Posted 10 months ago

Es tut mir leid, dass Sie mit dieser Bestellung so schlechte Erfahrungen gemacht haben. Wie ich sehe, wurde der Artikel, der zum Zeitpunkt Ihrer Bestellung vergriffen war, inzwischen geliefert. Wir nehmen die volle Zahlung auf Bestellungen mit rückständigen Lagerbestand, wenn Sie weitere Fragen haben, mailen Sie uns über help@heritagepartscentre.com

Posted 9 months ago

“Artikel wurde noch nicht geliefert.”

Helpful Report

Posted 10 months ago

“You sent the wrong items , ie non adjustable, I had a refund some week or so later , . I get it , it can be hard sending to Australia, but I thought these would be treble checked before sending ....thanks Jamie Ray”

Helpful Report

Posted 10 months ago

Hi Jamie, we are sorry for your experience with your order on this occasion.

Posted 9 months ago

“Hab ich nicht bekommen”

Helpful Report

Posted 10 months ago

Es tut mir leid, was Sie mit diesem Artikel erlebt haben. Bitte senden Sie eine E-Mail an unseren Kundenservice unter help@heritagepartscentre.com, damit er sich darum kümmern kann.

Posted 9 months ago

“Great parts selection, but shocking shipping rates to NZ.”

Helpful Report

Posted 10 months ago

Hi Chris, thank you for your feedback. We are sorry about shipping rates to NZ, we are constantly reviewing our delivery partners to try and ensure the best value and service for our customers.

Posted 10 months ago

“Still havnt received parts. No contact”

Helpful Report

Posted 10 months ago

Hi Mike, I can see that our team notified you on the 1st October via email that there was a part out of stock on your order and the lead time was 3/4 weeks. Do check your junk or spam folders if you haven't seen this. However, I am glad to see that the item has now been dispatched to you and is on its way.

Posted 10 months ago

“mi avete mandato un articolo diverso da quello ordinato...stesso tipo ma più economicodi quasi20 euro”

Helpful Report

Posted 10 months ago

Ciao Mario Ti invitiamo a contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com, in modo che possano verificare il problema.

Posted 10 months ago

“I have not received the product yet”

Helpful Report

Posted 10 months ago

Hi Harri, please do reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 10 months ago

“I haven't received this part yet”

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Posted 10 months ago

Hi Tapio, I can see that my colleague has informed you via email about the out of stock items on your order.

Posted 10 months ago

“I didn't recived it yet”

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Posted 10 months ago

Hi Juan, sorry to hear this. I can see that our Customer Service Team have spoken to you via email and dealt with this for you.

Posted 10 months ago

“No contact after receiving wrong part and I’ve n my ade contact but no correspondence from them in regarding what I should do with it”

Helpful Report

Posted 10 months ago

Hi Scot, I can see we replied to the enquiry to you sent us on Sunday at 10am Monday morning outlining how to return unwanted items. Do check your spam or junk folders if you have not received our reply.

Posted 10 months ago

“Still havent arrived and no response to email very very poor”

Helpful Report

Posted 11 months ago

Hi Damien, sorry to hear this. I can see that one of our team replied to your email request for information regarding your order within 40 minutes of the request being made. Do check your junk folders for her reply, we are waiting to hear if you would like us to cancel one of the back ordered parts and refund you. She has also given you estimates on the remaining parts of your order.

Posted 10 months ago

“Hi Completely wrong colour it’s more of a green / aqua is there any chance as it costs a bit of money to get this can I return it for a refund?? Regards Scot”

Helpful Report

Posted 11 months ago

Hi Scot, sorry to hear that. Please email our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 10 months ago

Heritage Parts Centre is rated 4.5 based on 15,753 reviews