Heritage Parts Centre Reviews

4.5 Rating 17,242 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,242 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

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“Unfortunately, I had been informed by DPD, that the parcel could not be delivered to my home address.”

Helpful Report

Posted 7 months ago

“Worse delivery experience I have ever had Never received my item”

Helpful Report

Posted 8 months ago

Hi Richard, we are sorry to see this. I have checked all our email and contact forms and cannot find anything from you regarding this under either you email address or the order number. Please reach out to our customer service team via help@heritagepartscentre.com so they can help put this right for you.

Posted 7 months ago

“Still awaiting part showing as 'in stock' at time of order. Sent message using website page chasing up, no response. And all this time, you have my money. Pretty poor service overall.”

Helpful Report

Posted 8 months ago

Hi David, sorry for your experience here. Some of our stock is available for sale when on back order from our suppliers.

Posted 7 months ago

“You can see in the history of the cancellation . Very difficult all the process lots of discussions.”

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Posted 8 months ago

Hi Marcos, we are sorry for your experience with cancelling this order.

Posted 7 months ago

“The item arrived well, but at no point since the purchase was I notified or told that the package had already been sent.”

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Posted 8 months ago

Hi Miguel, we are sorry about this - but you need to check out logged into the site to receive the email updates, if you check out as a guest they will not appear.

Posted 7 months ago

“Poor quality ( genuine parts ) avoid better buying the cheaper eBay parts”

Helpful Report

Posted 8 months ago

Hi Neil, this is interesting feedback. Our customers usually all want the genuine parts where possible. Do reah out to our team so they can see what you're referring to here - help@heritagepartscentre.com

Posted 7 months ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 8 months ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 8 months ago

“Nicht geliefert aber schon Bezahlt und keine benachrichtigung das Nachgeliefert wird. Nicht sehr Kundenfreundlich”

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Posted 8 months ago

Es tut uns leid, dass ein Artikel Ihrer Bestellung nicht vorrätig war. Ich freue mich, dass das Team Sie über die Lieferzeit informiert hat und nun alles geliefert wurde.

Posted 7 months ago

“Wie soll ich den Artikel bewerten, wenn er bezahlt aber noch gar nicht geliefert wurde ?”

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Posted 8 months ago

Es tut mir leid, dass Sie diese Erfahrung gemacht haben. Ich sehe, dass meine Kollegen Ihnen bei der Lösung dieses Problems geholfen haben.

Posted 7 months ago

“Driver said he'd delivered to next door but he didn't do he just made a name up. Still not received my part I urgently asked for after half a dozen emails. Terrible”

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Posted 8 months ago

HI Kieran, I can see that the team not only answered your emails but also raised an investigation with DPD regarding their error. Sorry for their failure on this occasion.

Posted 7 months ago

“Ich habe die bestellte und bereits bezahlte Ware bis jetzt nicht bekommen !!!!!”

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Posted 8 months ago

Es tut mir leid, dass Sie diese Erfahrung gemacht haben. Ich sehe, dass Teile Ihrer Bestellung nicht vorrätig waren, und wir haben Sie darüber informiert.

Posted 7 months ago

“The worst company ever I paid for speedy delivery The delivery driver dropped about 2 miles From house I guess he wanted to go home !!’ Still trying to track down my purchase Will never use this company again !!!&”

Helpful Report

Posted 8 months ago

Hi Richard, as we said on your previous review, we have no record of you bringing this to our attention so we could solve the issue for you. Please reach out to our team so they can help you.

Posted 7 months ago

“Bisher nicht angekommen, Lieferung als verspätet avisiert.”

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Posted 8 months ago

Entschuldigen Sie bitte die verspätete Lieferung.

Posted 7 months ago

“Ordered next day delivery to be told after 3 days delivered to wrong address now 12 days and still waiting”

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Posted 8 months ago

Hi Mark, sorry that the couriers failed on this one. I can see our team rectified the courier error for you but we are sorry it did not arrive on time in the first place.

Posted 7 months ago

“Never received it I received a part I did not order some sort of indicator stalk When contacting not heard anything back other than to take pictures of the box which is empty and in the bin every other part was fitted and arrived this gasket never showed up offered to send the indicator stalk back and it was like 10x the price of this £3.50 gasket but not heard anything since been buying from here for about 10+ years and got to say this has been the worse experience I’ve ever had over a little gasket”

Helpful Report

Posted 8 months ago

Hi Danny, Sorry to hear this. I can see the email trails between the team and you where they asked you for images of the box and what you'd received so they could take it further. You may have missed this, but they received no reply from you. Sorry about that.

Posted 7 months ago

“nicht geliefert !!!! trotz Mahnung nicht und die help mailadresse ist ein Automat die geben weder das Geld zurück noch melden sich so etwas von unseriös habe ich noch nicht erlebt”

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Posted 8 months ago

Hallo, wir sind verwirrt über diese Bewertung, da die von uns überprüfte E-Mail-Korrespondenz zeigt, dass unser Team Sie über einen nicht vorrätigen Artikel informiert hat, nach dem Sie gefragt hatten, da Sie bei Ihrer Bestellung nicht gesehen hatten, dass dieser nicht vorrätig war. Ich kann dann sehen, dass das Team den Versand desselben Artikels bestätigt hat. Vielleicht haben Sie uns mit einem anderen Online-Händler verwechselt.

Posted 7 months ago

“Reklamationen sind schwierig, leider, endloser emailverkehr. Versand auch ebi falschen artikeln zu zahlen, ich bin nicht zufrieden.”

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Posted 8 months ago

Hallo, alle Beschwerden werden umgehend per E-Mail bearbeitet, ich entschuldige mich für etwaige Verzögerungen. Falsch bestellte Teile werden auf Kosten des Kunden zurückgeschickt.

Posted 7 months ago

“Sender forkert vare, derefter forkert antal.”

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Posted 8 months ago

Hej Benny Beklager din oplevelse med denne ordre. Jeg har gennemgået e-mailkorrespondancen og kan se, at du faktisk bestilte de forkerte klip, og at vores team rådede dig til at vælge de rigtige.

Posted 7 months ago

“Heritage Parts asks me ti review them even before the materials have been shipped. And that shipment did not yet happen 4 weeks after order. It is impossible to deal with such leadtimes in a professional restauration practice. If you want to be truly a European player, you need to undouble your warehouse between UK and the continent.”

Helpful Report

Posted 8 months ago

Hi Paul, we are sorry for lead times, this is why our website is asking you to review products that have not been shipped yet. We do have a warehouse in the EU and usually our lead times are either very short or non-existent because we have the items in stock.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 17,242 reviews