Heritage Parts Centre Reviews

4.5 Rating 17,272 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 12th May 2026

1253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“nicht geliefert !!!! trotz Mahnung nicht und die help mailadresse ist ein Automat die geben weder das Geld zurück noch melden sich so etwas von unseriös habe ich noch nicht erlebt”

Helpful Report

Posted 8 months ago

Hallo, wir sind verwirrt über diese Bewertung, da die von uns überprüfte E-Mail-Korrespondenz zeigt, dass unser Team Sie über einen nicht vorrätigen Artikel informiert hat, nach dem Sie gefragt hatten, da Sie bei Ihrer Bestellung nicht gesehen hatten, dass dieser nicht vorrätig war. Ich kann dann sehen, dass das Team den Versand desselben Artikels bestätigt hat. Vielleicht haben Sie uns mit einem anderen Online-Händler verwechselt.

Posted 7 months ago

“Reklamationen sind schwierig, leider, endloser emailverkehr. Versand auch ebi falschen artikeln zu zahlen, ich bin nicht zufrieden.”

Helpful Report

Posted 8 months ago

Hallo, alle Beschwerden werden umgehend per E-Mail bearbeitet, ich entschuldige mich für etwaige Verzögerungen. Falsch bestellte Teile werden auf Kosten des Kunden zurückgeschickt.

Posted 7 months ago

“Sender forkert vare, derefter forkert antal.”

Helpful Report

Posted 8 months ago

Hej Benny Beklager din oplevelse med denne ordre. Jeg har gennemgået e-mailkorrespondancen og kan se, at du faktisk bestilte de forkerte klip, og at vores team rådede dig til at vælge de rigtige.

Posted 7 months ago

“Heritage Parts asks me ti review them even before the materials have been shipped. And that shipment did not yet happen 4 weeks after order. It is impossible to deal with such leadtimes in a professional restauration practice. If you want to be truly a European player, you need to undouble your warehouse between UK and the continent.”

Helpful Report

Posted 8 months ago

Hi Paul, we are sorry for lead times, this is why our website is asking you to review products that have not been shipped yet. We do have a warehouse in the EU and usually our lead times are either very short or non-existent because we have the items in stock.

Posted 7 months ago

“Laut Internet war der Artikel zur Verfügung. Das bezog sich nur auf 1 Artikel. Der zweite ist nach 2 Wochen noch nicht geliefert worden.”

Helpful Report

Posted 8 months ago

Bitte entschuldigen Sie die Unannehmlichkeiten. In Zukunft finden Sie auf der Produktseite Informationen darüber, wie viele Artikel auf Lager und versandfertig sind.

Posted 7 months ago

“I am appalled at the lack of customer service from Heritage parts center and do expect my money back. Do not buy anything if you are in the USA. .I bought a steering wheeel for my wifes Porsche 356 When the order arrived via UPS they wanted "a fee" an additional $256.55 dollars. Of course I refused to pay the additional cost, so I did not accept the order. Now Heritage parts will not refund me. I am appalled at the lack of customer service and also now it appears as if I would not accept the product, I want the product, however I do not expect to pay the added $256.55 fee to accept it. I do expect a refund and letter explaining how this mess could happen. Jonathan barber”

Helpful Report

Posted 8 months ago

Hi Jonathan, we are sorry to hear of your issue here. However we cannot control the tariffs and levies the US government impose on you. I can see you emailed our team and they directed you to our website where we warn customers that fees and tariffs are levied on US orders.

Posted 7 months ago

“No mandan las cosas”

Helpful Report

Posted 8 months ago

Envíenos un correo electrónico a help@heritagepaertscentre.com para que podamos volver a poner las cosas bajo control por usted.

Posted 7 months ago

“Sehr lange Lieferzeit. Ich habe erst nach 12 Tagen die Teile erhalten! Werde andere Lieferanten zukünftig vorziehen .”

Helpful Report

Posted 8 months ago

Hallo, es tut uns leid, dass Sie diese Erfahrung gemacht haben. Wir bemühen uns, kurze Lieferzeiten zu gewährleisten, und bedauern, dass wir Ihnen in diesem Fall nicht helfen konnten.

Posted 7 months ago

“Ricambi diversi dalla descrizione. Dovrò fare un reso. Inoltre non ho ancora ricevuto l'ordine in totale”

Helpful Report

Posted 8 months ago

Salve, ci dispiace per la sua esperienza qui. Vedo che il nostro team ha risposto alle sue richieste e l'ha informata che aveva ordinato i ricambi sbagliati per il suo veicolo, fornendole anche alcuni consigli su altre questioni.

Posted 7 months ago

“Order submitted, took a week to get it (off the shelf parts) and also having to pay for postage. Did not get the parts I ordered, took a week to get any sort of decent communication, eventually resent the order, which were the same incorrect parts from the girat order. Given up as I need the car back on tbe road. Parts were most expensive I found but thought the service might be worth paying for to get sorted quickly. Will not make the same mistake again.”

Helpful Report

Posted 8 months ago

Hi Ashley, I cannot see any emails to our team regarding the replacement order being incorrect? Please reach out to our team via help@heritagepartscentre.com so they can help make this right.

Posted 7 months ago

“Very poor communication and service……Sloppy paperwork for shipment to Australia which cost me $300 in Customs taxes even though the value of goods was below the $1,000 AUD threshold. This happened on two occasions when invoices were not updated to reflect the actual items delivered.”

Helpful Report

Posted 8 months ago

Hi Angelo, I can see that we dealt with the GST issue. The problem was not with our invoicing but the courier declaration. I can see that we dealt with that and refunded you for the incorrect charges, our apologies.

Posted 7 months ago

“Items were packed poorly, box arrived damaged, they do nothing to correct the issue.”

Helpful Report

Posted 8 months ago

Hi Errol, I can see that the team resolved your issue and offered you a partial refund for the transit damage.

Posted 7 months ago

““In Stock” parts are actually not exist. Very poor communication of sales personal. I lost many valuable times in my project. Never again.”

Helpful Report

Posted 8 months ago

We are sorry for your experience, we do sometimes encounter issues with our supply chain but we strive to keep our stock promises.

Posted 7 months ago

“Ich habe die Ware bus heute nicht erhalten.”

Helpful Report

Posted 8 months ago

Ich sehe, dass wir die Ware am Tag Ihrer Bestellung an Sie versandt haben, aber ich kann keine E-Mails von Ihnen an unser Support-Team finden. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, wenn Sie Ihre Bestellung nicht erhalten haben.

Posted 7 months ago

“Hallo liebes Team, der Oeltemperaturgeber ist OK,was bei weitem nicht OK ist, ist der Versand. Seites Heritage sind 1-2Tage ausgeschrieben. Das Teil hat 1 Woche gebraucht um bei mir anzukommem.Es gibt immer andere die das Verschuldet haben, für mich zählt aber der Verkäufer. Also nicht wieder Heritage.”

Helpful Report

Posted 8 months ago

Das tut uns leid, aber nach Überprüfung können wir feststellen, dass Ihre Bestellung am Tag nach Ihrer Bestellung versandt wurde und laut DHL-Sendungsverfolgung am Tag danach zugestellt wurde, also innerhalb von 2 Werktagen, wie versprochen.

Posted 7 months ago

“Not great quality and the contact with the help team was poor - not sure why I have to pay for returns under the consumer act?”

Helpful Report

Posted 8 months ago

Hi there, we do not offer free returns to customers who have been correctly supplied with parts but change their mind - sorry about that.

Posted 7 months ago

“Parts have never arrived so very hard to leave a review. Not impressed.”

Helpful Report

Posted 8 months ago

Hi there Our records and the tracking data indicate your order was delivered the next day, as one of my colleagues mentioned to you via email. If there are any further issues please do reach out to us via help@heritagepartscentre.com

Posted 7 months ago

“Leider kann ich nichts Positives sagen. Ich hatte am 7.8.25 Ersatzteile bestellt ,trotz Nachfrage und Nachforschung ist bis Heute den 15.8.35 noch nicht angekommen.liebe Grüße Iovino Wenn die Teile bis Morgen nicht kommen werde ich die Teile nochmal anderweitig bestellen.”

Helpful Report

Posted 8 months ago

Hallo, es tut mir leid, das zu hören, aber ich sehe, dass unser Team die verlorene Bestellung gefunden und einen Ersatz verschickt hat.

Posted 7 months ago

“paket ist nie angekommen, es meldet sich auch keiner zurück”

Helpful Report

Posted 9 months ago

“I haven't received my parts yet. I sent an email to contact center to see where is the package. They replay and told me to wait until they solve the problem. One week past and no answer yet.”

Helpful Report

Posted 9 months ago

Hi Daniel, sorry to hear this. I can see the courier re-routed your order and our team got back to you and resolved it.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 17,272 reviews