Heritage Parts Centre Reviews

4.5 Rating 15,761 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Hi Completely wrong colour it’s more of a green / aqua is there any chance as it costs a bit of money to get this can I return it for a refund?? Regards Scot”

Helpful Report

Posted 11 months ago

Hi Scot, sorry to hear that. Please email our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 10 months ago

“Havnt received it.”

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Posted 11 months ago

Hi Mike, I can see that our customer service team have been in contact with you about your order and let you know about the back ordered part to follow.

Posted 10 months ago

“Previous purchases had been fine. Correct part and communication to help get to the right part. Last order was not correct having waited 3 months for it to be in stock. Not sure what car the parts will fit but definitely not the vehicle the part number relates to.”

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Posted 10 months ago

Hi Stuart, I am sorry to hear this. I can see that our returns team have been in contact with you, sorry for your experience with this order.

Posted 10 months ago

“Too long shippingtime so i cancelled the order but costumer service wrote back that we should wait”

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Posted 11 months ago

Hi Kevin, I can see that our team managed to sort this out for you - sorry for the stock lead time on this order.

Posted 10 months ago

“Was advised the wrong exhaust parts for my AAC T4, ordered replacement correct parts and paid for next day delivery, received the correct parts 4 days, still trying to get the incorrect parts collected for return, 3 weeks and almost daily correspondence via email only, very dissatisfied with the whole experience, lets see how much longer i have to wait for the refund for the incorrectly advised parts”

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Posted 11 months ago

“Todavía, casi un mes después y todavia no lo he recibido”

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Posted 11 months ago

“Are still waiting for my part, been waiting for a year no.”

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Posted 11 months ago

“I orderd 2 sway bar mounting kits and only recieved 1 kit. These kits are quite expensive and to get shorted one isn't a good thing. :(”

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Posted 11 months ago

“Unfortunately I haven't yet recieved the items above i.e. Sunvisor Set Coupe, Black/ Cream Right Hand Drive.”

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Posted 11 months ago

“I received the wrong cable twice.”

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Posted 11 months ago

“Hard to review missing items. Package damaged (before entering UK) and before entering Australia.”

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Posted 11 months ago

“This item has not come, it was backordered and I have not yet seen it.”

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Posted 11 months ago

Hi Ben, do reach out to us via help@heritagepartscentre.com and one of our team can look into the lead time for your backordered part for you.

Posted 10 months ago

“No issues with service or delivery, but the heater valve is worthless. It "functions" with sufficient stiffness that the operating cable kinda piles up on itself. Go Westy is thoughtful enough to advise this is a possibility. They offer an alternative for about the same price as the useless piece I now need to replace on my van. HPC is a fine company. It's disappointing to spend substantial money on a worthless part.”

Helpful Report

Posted 11 months ago

Hi Daniel, thank you for your feedback here - one of our team will be in touch with you to get more detail on this and see where we can improve. We're sorry the heater valve wasn't up to expectation on this occasion.

Posted 11 months ago

“No phone calls anymore. Message through website and email 36hrs later - website was down also. Great service to rubbish!”

Helpful Report

Posted 11 months ago

Hi Luke, I am sorry that our website did indeed have some downtime on 2nd September. However, I can see that all your questions were answered by our team both on the product question side and with regards to the website issues. We were unable to answer your website issue until after it had been resolved, but all your other questions were dealt with within less than 30 minutes response time. I am sorry about the website outage; this matter has been addressed and fixed now.

Posted 11 months ago

“Bought complete exhaust system for mk2 golf. Did send Heritage parts centre 3 mails in advace to be sure that parts would fit. Parts did not fit each other, had to buy other parts to make exhaust fit together. Also the rear mufler was not in order, carmechanic had to weld so that the exhaust was not leaking. Extra cost for me was 250 £. Im not impressed by either fitment or quality. Will not buy parts again.”

Helpful Report

Posted 11 months ago

Hi Anders I am sorry for your experience with this order. I can see that you asked us about an associated part to the exhaust system after you placed your order which sadly we do not stock. I can see that we suggested the correct part number for the manifold you require to complete the fitment of this part also - I am sorry that this was not a good buying experience for you.

Posted 11 months ago

“It was advertised it would fit and it wasn't even close”

Helpful Report

Posted 11 months ago

Hi Brian, sorry to hear this. Please do reach out to our customer service team so they can make this right for you via help@heritagepartscentre.com

Posted 11 months ago

“Me faltan tres productos . Recibí uno de los cuatros abonados me dieron un plazo de tres semanas y a la fecha de hoy sigo sin recibir nada, ruego me comuniquen el resultado de dicho pedido”

Helpful Report

Posted 11 months ago

Buenas tardes La pieza pendiente de su pedido le será enviada en la próxima semana. Está previsto que nuestros proveedores la entreguen esta semana.

Posted 11 months ago

“service good, parts quality rubbish”

Helpful Report

Posted 11 months ago

Hi Daniel, thank you for your review, I am glad the service you experienced was good. Please do email us via help@heritagepartscentre.com and let us know the parts you are referring to so we can get our product team to address your feedback.

Posted 11 months ago

“Ho ricevuto il materiale diverso da quello ordinato”

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Posted 1 year ago

Ciao a tutti Mi dispiace sentire questo. La preghiamo di inviarci un'e-mail all'indirizzo help@heritagepartscentre.com in modo che uno dei nostri team possa esaminare la questione per lei.

Posted 11 months ago

“Incorrect parts assembly with wrong handed cap fitted on Mk2 Golf front fog light. Glass correct side but cap fitted is incorrect.. Contacted Heritage and no answer.. what a shock!”

Helpful Report

Posted 1 year ago

Hi Gary, I can see your initial enquiry to us on 2nd Sept was replied within three hours where we requested images of the issue and your follow up email was also replied to by us with the same request. We have not received an answer to our reply to your follow up, so please check your emails and let us have some images of the issue so we can make this right for you.

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 15,761 reviews