Heritage Parts Centre Reviews

4.5 Rating 14,660 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Katastrophe, langsam werde ich echt sauer. Habe zum zweiten Mal falsche Felgen bekommen. Man wartet sehr lange auf Antworten.”

Helpful Report

Posted 1 year ago

Es tut mir leid, dies zu hören. Wie ich sehe, hat mein Kollege Ihnen am 17. April eine E-Mail geschickt, um zu versuchen, die Angelegenheit für Sie zu klären.

Posted 1 year ago

“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 1 year ago

“Total rip off. The shipping cost more than thhe part which didn't fit. I would NEVER buy anything again from Heritage”

Helpful Report

Posted 1 year ago

Hi Donald, sorry to hear of your dissatisfaction. I have checked through our customer service emails and our order system and can see that you placed and confirmed your order on 9th March, then contacted us on 12th to complain about the shipping cost, by which time sadly the order had already been shipped. My colleagues informed you that the order had already been dispatched to which you said you would refuse delivery. We have not heard from you since that about the part not fitting; please do reach out to us via help@heritagepartscentre.com with more detail and we can look to get a replacement part to you if the part sent is incorrect for your vehicle.

Posted 1 year ago

“maybe if my parts arived I'd write a review”

Helpful Report

Posted 1 year ago

Sorry to hear this Nick. I can see that DPD had some issues getting the delivery correct on this and your order was returned to us, sorry about that. It does look as though the final dispatch sent on 18/4 made it through, please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 1 year ago

“Cobráis la devolución por un fallo en el pedido”

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Posted 1 year ago

Hola, veo que respondimos a su consulta el 22 de marzo y le ofrecimos la devolución del producto no deseado. No hemos recibido respuesta por su parte.

Posted 1 year ago

“Still havent received item.”

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Posted 1 year ago

Hi Shaun, I can see the my colleague Ramon kept you informed with stock arrival dates on 3rd April and confirmed your order was ready for collection on Monday this week.

Posted 1 year ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

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Posted 1 year ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 1 year ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

Helpful Report

Posted 1 year ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 1 year ago

“Bring back the phone lines .”

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Posted 1 year ago

Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.

Posted 1 year ago

“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”

Helpful Report

Posted 1 year ago

Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.

Posted 1 year ago

“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”

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Posted 1 year ago

Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 1 year ago

“Unable to contact by phone or in person. Still awaiting items having paid.”

Helpful Report

Posted 1 year ago

Hi there, do check your emails as we replied to your enquiry and your order looks to have been received in full.

Posted 1 year ago

“The payed order was not deliverd.”

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Posted 1 year ago

Hi Wilfried, please check your emails as our team emailed you back about this on the day you enquired.

Posted 1 year ago

“Meine Bestellung wurde nicht vollständig ausgeliefert. Anstatt Antwort auf meine Beschwerde zu bekommen, wurde ich aufgefordert den Vorgang zu beurteilen. Als nächste Antwort bekomme wiederum eine Aufforderung zur Bewertung. Was ist mit diesem Unternehmen los? Kümmert sich nicht um zufriedene Kunden, nur um Bewertungen?”

Helpful Report

Posted 1 year ago

Guten Tag, es tut mir leid, dies zu hören. Ich habe die Angelegenheit anhand der Auftragsnummer und der E-Mail-Adresse überprüft, kann aber keine E-Mails von Ihnen an unseren Kundendienst finden. Bitte schreiben Sie uns eine E-Mail an help@heritagepartscentre.com und einer unserer Mitarbeiter wird sich um die Angelegenheit kümmern.

Posted 1 year ago

“Part broke as soon as tried to use it. Poor quality copper thread”

Helpful Report

Posted 1 year ago

Hi Nigel, sorry to hear this. I can see my colleague has refunded you and we have reported the issue with this part to our Quality control team.

Posted 1 year ago

“Unfulfilled experience!! part of my order did not arrive and after several attempts to contact them no adequate response has been forthcoming will not use them again.”

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Posted 1 year ago

Hi Edward, I am sorry about the issue with your order. I can see that that team have replied to you and your wife's enquiries and have now resolved this for you.

Posted 1 year ago

“No he recibido el producto”

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Posted 1 year ago

Hola Ismael, veo que mi colega ha confirmado que tu pedido estaba en camino y que se recibió el 9 de abril.

Posted 1 year ago

“No he recibido el pedido Juan”

Helpful Report

Posted 1 year ago

Lamentamos oír esto. Vemos que su pedido fue entregado el 4 de abril, envíenos un correo electrónico a través de hep@heritagepartscentre.com si tiene algún otro problema.

Posted 1 year ago

“Terrible. Have not received our package. And have reached out to customer service and did one review already with no responses. Please credit our purchase or ship goods, or at least respond. Thank you, Alonso”

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Posted 1 year ago

Hi there We have responded, we are sorry but the business was shut for public holidays when you reached out.

Posted 1 year ago

“Muy mala gestion”

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Posted 1 year ago

Hola, lamentamos su insatisfacción. Veo que uno de mis compañeros le ha enviado un correo electrónico para informarle de que el pedido se ha enviado y no tenemos más correos electrónicos suyos, así que esperamos que todo haya llegado bien.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,660 reviews