Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Ho ordinato un finestrino laterale per Vw t6 non mi e mai arrivato perché è stato rotto durante il trasposto, ho provato più volte a scrivere mail e chiamare senza ricevere risposta o comunque una soluzione al problema. Per fortuna avevo fatto il pagamento tramite Pay pal e aprendo una controversia ho ricevuto il rimborso, ringrazio Pay Pal del servizio estremamente serio e veloce. Heritage servizio assistenza veramente pessimo.”

Helpful Report

Posted 11 months ago

Mi dispiace per la sua esperienza con questo ordine. Vedo che i miei colleghi hanno risposto alla sua richiesta e hanno aperto un'indagine e un reclamo con DHL.

Posted 10 months ago

“Did not receive in order Regards Wesley”

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Posted 11 months ago

Hi there, I can see that my colleagues arranged for a replacement as soon as you reported the issue - I am sorry for the missing part on this order.

Posted 10 months ago

“leider kann ich zu dem gekaufte Artikel nichts sagen, da es nie ankam. Leider ist keiner in der Lage heraus zu finden wo das Paket abgeblieben ist. Was noch schlechter ist, den Kaufpreis habe ich auch nicht zurück erhalten. Dis Kommunikation gestaltet sich äußerst schwierig, da es nur vor formulierte Antworten und Vertröstungen gibt. Ich werde hier nie wieder bestellen”

Helpful Report

Posted 11 months ago

Es tut mir leid für das Problem mit DPD, das dieses Problem verursacht hat. Wie unser Team erwähnte, sagte DPD, dass sie geliefert hätten, und es gibt einen Standardzeitrahmen, innerhalb dessen sie das Problem der Nichtlieferung untersuchen, was nicht in unserer Kontrolle liegt. Ich sehe, dass meine Kollegen Ihnen das Geld zurückerstattet haben, sobald sie die Bestätigung von DPD hatten.

Posted 10 months ago

“diferencias entre el producto visto en la web y el enviado”

Helpful Report

Posted 11 months ago

Lamento su experiencia. Veo que nuestro equipo ha organizado una devolución de este producto para usted. Si tiene dudas sobre si una pieza es compatible con su vehículo, póngase en contacto con nosotros a través de help@heritagepartscentre.com y un miembro de nuestro equipo le asesorará antes de la compra.

Posted 10 months ago

“I chose this company as the reviews looked good. Like so many things in life you only see true colours when something goes wrong, and in the case heritage colour was brown. I received a terribly made panel which did not fit correctly . I emailed and got an initial response then all subsequent emails ignored. I’ve now had to order a panel from another supplier and disappoint my customer with a delay.”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear this. I have looked into this and can see that the team have replied and offered a solution. You ordered a pattern part not a genuine one and as we say on our website, sometimes these parts need fettling to fit.

Posted 1 year ago

“Customer service is not very good every time need to order parts no contact telephone number always just goes to emails got wait was lot better before when order phone next day now it like week”

Helpful Report

Posted 1 year ago

Hi Adam, sorry to hear your feedback, we are a email contact business and have a repsonse rate of sub two hours during working hours. If you need help with what parts to buy contact us via help@heritagepartscentre.com and one of our team will help.

Posted 1 year ago

“Most difficult site to obtain a contact number or even Address from! Does anyone know how you can contact them? Let me know thanks 07443148691”

Helpful Report

Posted 1 year ago

Hi Shannen, we operate an email customer service team, and we have a web form on our site for contact. If you need to speak to us you can do so in business hours Monday to Friday on help@heritagepartscentre.com I am a little confused about this review, as you messaged us via facebook at 11:29 this morning and we replied at 11:30am and have been talking though messenger all day. One of our team even called you to discuss your needs. If you need to know how to contact us or are confused in future, do head to the contact page of our website which has this detail and a contact form.

Posted 1 year ago

“Incorrect part sent ,almost impossible to return , lost over £50 cash , and the job ,the customer took it away .”

Helpful Report

Posted 1 year ago

Hi Darren, I have looked into this and I am sorry to see that you ordered the wrong part. The part is listed as fitting a T5, not a T4. You then contacted us after you received the order to see if the part you ordered would fit a T4. We have replied to your emails but not had a reply back. If you wish to return the part please visit this page of our website and complete the online form https://www.heritagepartscentre.com/uk/returns

Posted 1 year ago

“WEBXK250124000765071 I purchased some parts from youon january 25th items still not delivered.i contact with your customer care team but no support form their side please help me order # WEBXK250124000765071”

Helpful Report

Posted 1 year ago

Hi Jagadeesh We received an email from you this morning, our team are contacting the couriers and will come back to you as soon as they can.

Posted 1 year ago

“ordinata e pagata piu di un mese fa,ancora non l'ho ricevuta in consegna nonostante mi fosse stata garantita la consegna in 2/3 settimane.Non posso finire di montare le minigonne sull'auto in quanto ora l'oggetto sul sito risulta indisponibile.Pero quando ho effettuato l'acquisto era ancora disponibile”

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Posted 1 year ago

Mi dispiace per i problemi che ha incontrato con questo ordine, vedo che i miei colleghi l'hanno aiutata.

Posted 1 year ago

“Faked parts and had to pay return shipping.”

Helpful Report

Posted 1 year ago

Hi Anil I can see that my colleague Max has been in contact with you about this. The part was a genuine part, the supplier no longer stamps their logo on to the pump.

Posted 1 year ago

“Poor service they do not want to help when sending wrong part”

Helpful Report

Posted 1 year ago

Hi there I can see that you submitted a request for information on 26th January and our team answered, we also answered the request to return the item. I am sorry for your experience with this order.

Posted 1 year ago

“I am still waiting for notification of my order being ready for collection I presume its out of stock?”

Helpful Report

Posted 1 year ago

Hi Martin We have emailed you to let you know your order is ready for collection, our system automatically sends confirmation on completion of order but infrequently the emails can go to junk or spam, apologies.

Posted 1 year ago

“unfortunately the part I ordered ( side bolster including fabric golf gti ) was not exactly the same as the original so I could not use it ; I had to order somewhere else the right fabric”

Helpful Report

Posted 1 year ago

Hi Danny I cannot see any messages from you to our team regarding this, please reach out to us via help@heritagepartscentre.com

Posted 1 year ago

“Never received them waited 6 weeks then money refund”

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Posted 1 year ago

Hi Kerr I can see our team have let you know that our supplier couldn't fulfil our stock request on your item, I am sorry for this issue.

Posted 1 year ago

“Product was marked as ”3 available from storage” but instead it was out of stock. Did not recieve any info about this unless I would have asked after weeks waiting. Not even apologie from customer service. When shipped after all now notification nor tracking was provided.”

Helpful Report

Posted 1 year ago

Hi IIkka I am sorry, you placed your order on 29th December when the company was closed for the xmas holiday. We did not re-open until 2nd January and confirmed to your message on 5th January that the item was out of stock when you placed your order. I am sorry that you did not receive tracking information, this is because small value orders on a standard delivery service are not tracked services.

Posted 1 year ago

“Sigo esperando el aforador de combustible o al menos saber dónde está... Cuando lo compre estaba en stock y acto seguido me enviaron un mail comentándome que no había stock y tardaría de 5 a 6 semanas en llegar aun estoy esperando noticias de esa pieza después de haberla pagado....”

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Posted 1 year ago

Lamento su experiencia, veo que mis compañeros ya le han puesto al día con su pedido.

Posted 1 year ago

“Part did not fit, contacted customer services for advice. No reply to my issue , very poor service”

Helpful Report

Posted 1 year ago

Hi Dave Sorry to hear this, I have looked into this and one of my colleagues replied on 5th Feb@13:54 with fitting advice, perhaps your email server thought it was spam? The next communication I can see is your returns request.

Posted 1 year ago

“This was the first time I have tried to use your service and I have still not received my order”

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Posted 1 year ago

Hi Paul I can see that my colleagues dealt with a delivery issue for you, I am sorry for the issue you encountered with this order.

Posted 1 year ago

“The system of only ordering online I find extremely problematic, it was better and much quicker with a call to be honest I will only use heritage again if I am desperate and can not find the parts elsewhere Also some parts out of stock I am still waiting on weeks later really really poor service”

Helpful Report

Posted 1 year ago

Sorry to hear this Kerr, I can see we have already replied to another review and all your enquiries to our help desk in a timely manner.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews