Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“28 emails later and still haven’t received my parts, it’s hard work communicating and getting an answer.”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. I can see that the courier lost one part from your order and we raised an investigation with them and sent you a replacement. As the investigation was ongoing over the xmas period and your last email was on 28th December when we were shut for the xmas period, I am sorry that we could only reply on 2nd January when we re-opened.

Posted 1 year ago

“Sehr lange warte Zeit und dann ein defektes Teil bekommen. Auf meine Email keine Antwort. Werde nie wieder bei euch was bestellen. Vg Jens”

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Posted 1 year ago

Guten abend Es tut mir leid für Ihre Erfahrung. Wie ich sehe, haben meine Kollegen ihr Möglichstes getan, um Ihnen zu helfen und haben auf Ihre E-Mails geantwortet und eine Rückerstattung angeboten. Wenn Sie diese E-Mail nicht erhalten haben, kontaktieren Sie uns bitte über help@heritagepartscentre.com

Posted 1 year ago

“I wanted to completely renew an engine and ordered some spare parts from your company, but then I discovered several things, including the delivery time and an error in the spare parts I ordered, so I will not order again from Heritage.”

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Posted 1 year ago

Hi Sayed I am sorry for your experience. I am sorry but there is nothing we can do to influence the delivery time to get orders from the UK to Bahrain. We also followed up on the issue with customs for you and the issue arose because the courier duplicated another invoice to your order, not the correct one. We apologise for their failure in this instance.

Posted 1 year ago

“Still haven't received the parts yet !!”

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Posted 1 year ago

“I have still not received all of my order from 23 nov., not satisfied!”

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Posted 1 year ago

“I recently placed an order and I ordered the wrong part. After contacting the customer service I was told to ask for a refund and just order the part, which I did and paid by PayPal. As I did not receive a confirmation email I contacted the customer centre to be informed that I had not made the order, I had received my email from PayPal stating they had taken payment. After lots of messages I tried to contact by phone only to be told to contact by email only. Not noticing that the phone call cost £0.75. As I live close by I went to your centre in Shoreham only to be informed rudely by a staff member I could only get information by email. I was about to order a new part from Just Kampers when I was finally told that they had found my payment and I could collect my part. I have been buying parts for my van from you since 2007 and you used to have a very good customer service, advice and service, you have lost this and any future purchase from me. I am rebuilding my van and engine and expecting to spend more than £2000 on parts but I will be looking elsewhere.”

Helpful Report

Posted 1 year ago

Hi David I apologize for your experience, I can see that there has been some confusion but our online CS team were quick to reply and try to assist you and located the order details for you. Orders placed through the eBay store are dealt with differently from those placed on our website so I can see how the confusion arose. I do sincerely apologize for any staff member being rude to you, that is inexcusable. We will address this issue internally.

Posted 1 year ago

“Buenos días. Pues la verdad que bastante mal. Todavía no recibí la mercancía. Supuestamente hubo un problema con la empresa de transporte DHL. Pero llevan dándonos largas desde mucho tiempo y vosotros como empresa tampoco dais muchas soluciones. Esperemos que esto se arregle en los próximos días porque si no tendremos que poner una denuncia. Espero que alguien se ponga en contacto conmigo para arreglar esto de la mejor manera. Dejo mi número aquí 666770634.”

Helpful Report

Posted 1 year ago

Buenas tardes Lamento su experiencia, veo que mis compañeros han hecho una reclamación a la mensajería por usted y hay una investigación al respecto. Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com para cualquier ayuda adicional.

Posted 1 year ago

“Ordered 2 panels,24 hr delivery......never showed up. Challenged for an answer.....response was lost in transit....no way.. not processed more like. Resent but omitted to tell me one panel was out of stock, chased yet again and asked for refund and re ordered thru Just Kampers who were excellent and backed up by emails and tracking details all the way.......sort yourselves out Hertitage....poor show”

Helpful Report

Posted 1 year ago

Hi Claire/Karl I am sorry for your experience. We did challenge the couriers and try to resolve the stock issue for you, I am sorry that you are dissatisfied.

Posted 1 year ago

“All of the items of the delivery did not arrive, no response when querying this on your website.”

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Posted 1 year ago

HI Kieran Sorry to hear all of your delivery did not arrive. I can see however that our team contacted you and let you know that our shipment has been delayed at 9am on 20th December, after your enquiry the previous evening.

Posted 1 year ago

“I have not received it yet”

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Posted 1 year ago

“Wrong part sent and no help offered”

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Posted 1 year ago

“Item delivered 2 days to late at argos , delivery company has not tried to get here (cctv to prove it) when i got the item from agos the pacel was bady damaged the fuelpump dented (still working ??) i did hope for a beter service than this . KLAUS SPRINGER”

Helpful Report

Posted 1 year ago

Hi Klaus, sorry to hear this. I cannot see any emails to our Customer Service team about this, please do reach out to us via help@heritagepartscentre.com so we might try and help you.

Posted 1 year ago

“Never received this”

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Posted 1 year ago

“Didn't receive as miss advertised 2wks back order ended up due feb 2024 so canceled. Missed out on BF20% discount on my replacement perchase of a scat c25, gear & bolts instead.”

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Posted 1 year ago

“Die Qualität kann ich nicht beurteilen da der Artikel nach wie vor nicht angekommen ist. Nach Ablauf der 10-wöchigen Lieferzeit hat mir der Kundenservice auf meine Nachfrage hin mitgeteilt das der Artikel sich verspätet. Nach weiteren 4 Wochen habe ich erneut nachgefragt, der Artikel sollte dann im Zulauf sein. Nach einer weiteren Woche wurde mir ein Paket geliefert. Leider nicht die bestellte Ware. Das falsche Paket wurde nun abgeholt und angeblich meine bestellten Artikel auf den Weg gebracht. Bis heute ist leider keine Lieferung erfolgt Trotz mehrfacher Nachfrage wurde mir keine Trackingnummer bereitgestellt. Ich rate dringend von der Bestellung bei diesem Shop ab.”

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Posted 1 year ago

“Ordered wrong part, which was my fault, but trying to get through to them is a nightmare. They wont answer their phones and only accept emails. Emailed them and no response. Tried a few times and nothing. So brought the part from another supplier whom answered there phone calls. For that reason he service is rubbish.”

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Posted 1 year ago

“Hace mucho que hice mi pedido y no me ha llegado. De momento buena atención al cliente, pero sin mi producto.”

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Posted 1 year ago

Lamento que su pedido se haya retrasado, pero mis compañeros ya lo han localizado y se le ha entregado sin problemas.

Posted 1 year ago

“Item I purchased as advartised in the website was not the item I received. It was a cheap OEM part from JP Morgan. I will not be shopping from Heritage Parts Centre again.”

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Posted 1 year ago

Hi Oleg I am very sorry to hear your feedback, please contact us via help@heritagepartscentre.com so we can address this for you.

Posted 1 year ago

“Purtroppo non è andata bene. Nella descrizione sembrava parlare del logo frontale della Polo anno 1991-1995, ma era quello posteriore...inutile per me”

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Posted 1 year ago

Salve, mi dispiace sentire questo problema. Se ci contatta tramite help@heritagepartscentre.com possiamo indagare su questo problema.

Posted 1 year ago

“Never got part”

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Posted 1 year ago

Hi there, sorry to hear this. If you reach out to us via help@heritagepartscentre.com we can look into this for you.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews