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Heritage Parts Centre Reviews

4.5 Rating 12,608 Reviews

88 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,608 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 14th May 2024

Heritage Parts Centre 5 star review on 12th May 2024

Heritage Parts Centre 5 star review on 11th May 2024

Heritage Parts Centre 5 star review on 11th May 2024

Heritage Parts Centre 5 star review on 9th May 2024

Heritage Parts Centre 5 star review on 9th May 2024

RONNIE RÜBNER LAURSEN

Heritage Parts Centre 5 star review on 8th May 2024

1000

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“Well the part I bought was the wrong one and after many emails one of your staff finally rang me to discuss, never mentioned returning the product (him not me). I found the whole process frustrating as you do t have a direct line to call which would have made the process a 100 times faster, rather than email tag over a couple of days!!! Overall I probably wouldn’t recommend your service to any one due to the complexity of ordering and then trying to deal with the wrong part sent!!!”

Posted 11 months ago

“The set was not delivered completely. I wrote many emails and got answers but without a solution of the problem. No money back, no delivery of the missing parts. It’s about a Front & Rear Mudflap complete set for my VW T3 Syncro”

Posted 11 months ago

“Leider hat das nicht gut funktioniert. Die Ware war nach der angegebene Zeit nicht da. Da ich diese aber dringend brauchte und ein aktueller Liefertermin angegeben werden konnte, habe ich die Ölbestellung storniert. Da ich sowieso bestellt habe, habe ich ein Ölkännchen mitbestellt, was kurz nach der Bestellung auch ankam. Nach der Stornierung des Öls wurden mir die vollen Versandkosten berechnet. Das war ein sehr teures Ölkännchen, das ich nie einzeln bestellt hätte.”

Posted 11 months ago

“I never received it. Still waiting for my order!!!!”

Posted 11 months ago

“Ordered a part from the online shop witch was indicated as "In Stock" and available ended up waiting for the part over a month, very annoying if like my case i needed the part ASAP”

Posted 11 months ago

“Mir wurde ein defektes Teil geliefert. Die Erstattung hat knapp 2 Wochen gedauert. Kann den Shop nicht empfehlen”

Posted 11 months ago

“poor , a disgrace to the vw comunity”

Posted 11 months ago

“No me ha llegado.”

Posted 11 months ago

“No me ha llegado”

Posted 11 months ago

“Not received it yet, think it is still on back order?”

Posted 11 months ago

“Shipment no. #WEBXU160423000050558. No sign of my door seals being delivered as yet. Was talking to Geraldine at Heritahe and she did seem to get things sorted at DHL…but no delivery as yet Joseph Rice Ireland”

Posted 11 months ago

“Did not recieve the part. You shipped it somewhere other than the shipping address given. Took several days to get a response from your email only contact system. I went to the credit card company and filed a disputed charge claim. I don't know if that had anything to do with you finally replying. I did get a refund, however it was for less than the original charge (exchange rate I am assuming) but I am tired of dealing with you so I wont challange it. Will not be dealing with you in the future even if you are the only place on earth that has the part, as was the case with the A piller section with the nut plate”

Posted 11 months ago

“The part is fine the delivery service is a terrible. When there is a pro You cannot Call anyone to discuss it”

Posted 11 months ago

“The gasket set is fine the delivery service is a terrible.”

Posted 11 months ago

“It took too long for parts to arrive and only received notification of dispatch when followed up.”

Posted 11 months ago

“Have not received goods paid for on 1st May!!!!!! Will lodge dispute with bank today.”

Posted 11 months ago

“We still have not received the part!! We started a dispute and have not heard back as of yet. Please look into this immediately. I would greatly appreciate it. We placed TWO orders. We have not received either one.”

Posted 11 months ago

“Still waiting on back order”

Posted 11 months ago

“The parts went missing and it took nearly 3 weeks to sort it out after multiple emails back and fourth. You cannot contact anyone by phone and is Very disappointing service.”

Posted 11 months ago

“Impossible to actually talk to a person I was sent the wrong part and can’t even send it back because I’m not sure how to I wouldn’t use it again I prefer talking directly to a person”

Posted 11 months ago

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Heritage Parts Centre is rated 4.5 based on 12,608 reviews