Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Nefasto, muy mal servicio.”

Helpful Report

Posted 1 year ago

Lamento oír hablar de su experiencia, pero veo que mis colegas le han respondido y han resuelto su problema.

Posted 1 year ago

“Pedí 2 unidades de disco alineación trasero porque pone en la descripción que es una pareja . Por lo que yo esperaba que hubieran 4 discos pero solo llegaron 2. Reclame y me contestaron que ya pone en la descripción que se han de comprar de 2 en 2. Lo he mirado y en inglés no pone nada de eso y al traducir la descripción al español pone PAREJA. En resumen me siento estafado.”

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Posted 1 year ago

Hola Oriol Veo que mi compañero Ramón ha hablado contigo y te ha ayudado a resolver tus problemas, siento tu experiencia en esta ocasión.

Posted 1 year ago

“Keine Kommunikation möglich.”

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Posted 1 year ago

Guten Tag Bitte kontaktieren Sie uns über help@heritagepartscentre.com und einer unserer Mitarbeiter wird Ihnen helfen.

Posted 1 year ago

“Paid £9 next day only to get wrong part, was told that the part would do. If I wanted would do I could've got the part local for half the price and no post. Sick Turpin wore a mask. .Andy O'Neill done loads of classic beetle engines and won't be using heritage again. Thanks for nothing”

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Posted 1 year ago

Hi Andy I am sorry for your experience. I can see my colleague dealt with your query under enquiry no#339372. You were correctly supplied with the right part for your application.

Posted 1 year ago

“Not until you complete my order. You have taken my money. Not impressed.”

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Posted 1 year ago

Hi Simon I can see that my colleagues have been in correspondence with you and we have refunded you for the out of stock item that a long lead time. I am sorry for your experience.

Posted 1 year ago

“Ordered parts to suit my year and got send wrong ones, wouldn’t have a bar of helping me out won’t order from here again”

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Posted 1 year ago

Hi there, I am sorry to hear of your disappointment. I can see that our team clarified the issue that only affects pre'67 Australian supplied Beetle side windows, advised as to the correct product and also offered a partial refund to help the cost of return. I am sorry we could not help further.

Posted 1 year ago

“I ordered a clutch kit .. the website said 2/3 weeks for delivery .. today is 1 month later and after contacting them they say 2 more months at best .. I originally asked a question regarding the suitability of the part but no reply .. JUST A BIG COMPANY THAT HASN'T THE HUMAN TOUCH”

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Posted 1 year ago

“Purchased a muffler and tailpipe that the site said would fit my Vanagon. Paid $95 to ship it. It did not fit. Now I'm expected to pay to ship it back. Close to $200 total in shipping that is not refundable to me when the fault lies with Heritage. The part is $224. They should pay to ship back and refund my total expenditure. Anything else is poor customer service.”

Helpful Report

Posted 1 year ago

Hi there We are sorry to hear your exhaust did not fit. I can see a request to return the item here, our terms state that we will cover the cost of returned items if they are faulty, but not if mis-ordered. Please reach out to us at help@heritagepartscentre.com so we can check this for you. The item you ordered should fit a Type 2 Bay window 1972-1979 or T25 Vanagon 1980-1985 if the engine is 1700cc - 2000cc aircooled.

Posted 1 year ago

“i had to pay £9 pound for a nut”

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Posted 1 year ago

Hi Robert Thank you for your feedback, I have looked into this and can confirm the item you needed was a rare item for up to 1966 models. We strive to keep our prices down, and are always looking at the market to make sure we are correctly priced. We also offer a price match service, go to this page of our website to find out more about this: https://www.heritagepartscentre.com/uk/price-match

Posted 1 year ago

“Did not fit.”

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Posted 1 year ago

Hi Christophe I am sorry to hear this item did not fit, I can see that our returns team have been in contact with you. If you need advice on whether a product will fit your vehicle before you make any future purchases, please contact us via help@heritagepartscentre.com and one of your technical support specialists will advise you.

Posted 1 year ago

“I really wish I could write a review about the switch but I have not yet received it! Ordered 3 weeks ago and I received an email confirming that it was in stock and on its way!”

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Posted 1 year ago

Hi Suzanne I am sorry to hear of your disappointment, however I can see that our customer service team replied to your enquiry on the day of your order and offered to cancel the order. They also replied to your follow up enquiry a week before we said the item would be in back in stock, where they offered to cancel the item, refund you, and also offered a discount code as an apology. We have not heard back from that email, but are still willing to honour our offer to cancel and refund you.

Posted 1 year ago

“No he recibido el tanque de expansión, voy a poner una reclamación”

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Posted 1 year ago

Buenas tardes Lamento oír esto, pero puedo ver que mi colega le actualizó con una estimación de entrega el viernes 27 de octubre.

Posted 1 year ago

“Horrible experiencie. i didn’t get my parts, don’t know why, neither my money refunded.”

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Posted 1 year ago

Hi Bruno, I am sorry to hear of your experience. I can see that my colleagues have dealt with this for you now and due to an address change, your order was not fulfilled. As soon as the items are returned by the courier your refund will be actioned.

Posted 1 year ago

“Nunca he recibido los recambios”

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Posted 1 year ago

“On back order. Couldn't wait any longer, so ordered from elsewhere.”

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Posted 1 year ago

“Cant really review these as missing from delivery, unfortunately due to not requiring straight away I didn't realise till quite a time after delivery they were missing, so had to give 1 star unfortunately”

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Posted 1 year ago

“Pesima experiencia, dividieron mi envio cuando pedi que lo unificaran, luego no lo entregaron, no se por cual razon porque recibi muchas otras compras, ni el primero ni el segundo, no me notificaron que falló. Finalmente me dijeron que me iban a reembolsar mi dinero, lo cual aun no han hecho. Terrible experiencia”

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Posted 1 year ago

“El paquete no ha llegado”

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Posted 1 year ago

“sono molto soddisfatto del prodotto e molto insoddisfatto del servizio . ho scambiato almeno dieci mail con una signora che non capiva che volevo due indirizzi differenti per la spedizione e la fatturazione. continuava a mescolare dati di una e di un altra finche finalmente ha scritto correttamente salvo poi spedire e fatturare allo stesso indirizzo. sbagliando. questa l'ultima mail Katy McCluskey (Heritage Parts Centre Ltd) 12 Sept 2023, 16:42 BST Hi Fabio, The account has been amended as follows; Shipping address Fabio Fabani Laboratorio orafo Via bassini 44 20133 milano Invoice address Fabio giommoni Via valvassori peroni61 20133 milano questa e' come e' arrivato il pacco Indirizzo di Spedizione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 Metodo di spedizione IT - Consegna standard Indirizzo di fatturazione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 questo dopo dieci email !!!!!!!!!! per fortuna la marmitta va benissimo .”

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Posted 1 year ago

“No he recibido nada de momento.”

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Posted 1 year ago

Buenas tardes Lamento oír esto. Le he enviado por correo electrónico los detalles del seguimiento de su pedido, que ha sido totalmente enviado a usted.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews