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Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 14,238 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Shipping takes too long.
Helpful Report
Posted 1 year ago
Hi there I am sorry to hear this. We are constantly reviewing our delivery partners to cut delivery times, I am sorry that your order took some time to reach you.
Posted 1 year ago
Never again no human contact at all only email poor quality parts
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Posted 1 year ago
Hi Win I am very sorry to hear of your experience. I can see that my colleagues have been in contact with you about this and offered an alternative quality product and also refund. I am sorry that this part was not up to scratch, we have taken steps to ensure this is investigated.
Posted 1 year ago
Hi there,I have not received my order-SKU 171-898-113/B.Can we find out we’re the order is thank you.
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Posted 1 year ago
Hi Paul Sorry about the wait for this item, I can see that my colleagues have updated you and your order is on its way.
Posted 1 year ago
They offer "Saturday delivery" on their website, at a cost of £18.95, but have no note on the delivery page saying that this is ONLY for orders on Friday received before 4pm, otherwise your order will be sent out the NEXT WORKING DAY. I had had wanted it delivered on TUESDAY, I could have paid only £9 for Next Day Delivery, or £14.94 for Next Day Delivery before 12. Heritage no longer has ANY TELEPHONE CONTACT, with contact only via emai or webform with up to 24 hours delay. Formerly a great company to deal with, but no longer.
Helpful Report
Posted 1 year ago
Hi there Sorry for your experience, but as we said in our communications with you, all express orders have a cut off time. Orders placed after 4pm on a Friday cannot be fulfilled on a Saturday and this information in on our website.
Posted 1 year ago
Look like they will be ok but waiting on other parts which are delayed to get work done so cannot comment as to whether they are any good yet!
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Posted 1 year ago
Cannot leave a review as of 2nd September as no skylight seals received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service
Helpful Report
Posted 1 year ago
Cannot leave a review as of 2nd September as no wheel nuts received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service
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Posted 1 year ago
Solo me ha venido la goma del cristal.pensaba que venía una estructura metálica rígida que es la que tengo rota
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Posted 1 year ago
Hola Lamento su experiencia. Lo he comprobado y veo que mi colega le ha puesto al día sobre este asunto. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com
Posted 1 year ago
Part not arrived and no update on when it will !!
Helpful Report
Posted 1 year ago
Once again ,I've already sent a review. Poor quality of product.You should not supply a part that is not fit for purpose. You should not supply a part that is dangerous if fitted to a motor vehicle.
Helpful Report
Posted 1 year ago
Hi Gregory Sorry to hear this. I cannot see any emails from you to our Customer Service team, please do reach out to us via help@heritagepartscentre.com so we can try and resolve your issue. Our reviews platform asks for both product and company reviews, this one has come through as a company review so I cannot help further on this platform.
Posted 1 year ago
Several times I've purchased panels everyone has been damaged same for this last item the lower cross panel cant blame the couriers well packed i will not use it its pathetic like most other companies only answer by email or go online
Helpful Report
Posted 1 year ago
Still waiting for one part from my order, very poor communication
Helpful Report
Posted 1 year ago
Hi there Sorry for your experience with this order. I can see that you asked the status of your order on 11th August and we notified you of one part that was out of stock when you placed your order and gave a timeframe for re-stock. I am glad to say the part is in our warehouse and your order will be completed within the next 2-3 working days.
Posted 1 year ago
Still have not received the seal, very little information provided
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Posted 1 year ago
Really poor quality part and basically unusable - the end of the coil is too fat to fit the kinglead so pretty much useless - £50 wasted with this company and despite what the website says, no useful way to contact them to sort it out.
Helpful Report
Posted 1 year ago
Hi Tony I am sorry to hear this. Please contact us via help@heritagepartscentre.com so we can help resolve this for you.
Posted 1 year ago
Aún no lo recibo
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Posted 1 year ago
Buenas tardes Lamento oír esto, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com para que uno de nuestro servicio de atención al cliente pueda investigar esto para usted.
Posted 1 year ago
Absolutely rubbish, one part i ordered was sent in an over sized box that was broken and unsecure so the part wasn't in the box went it arrived. My next order was sent with the wrong items and I was told that they were actually correct when clearly they weren't, A company that has no regard for its customers. I will only shop at Just Kampers from now on...
Helpful Report
Posted 1 year ago
Hi there I am sorry to hear that the order arrived with damaged packaging that meant the part was lost, I can see that my colleagues have sent a replacement for the part you ordered. We also replied letting you know the correct part for your purpose, as there looks to have been some confusion at point of initial order.
Posted 1 year ago
no llego nada de lo pedido y pagado
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Posted 1 year ago
Todavía no ha llegado el pedido
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Posted 1 year ago
Mal.No me ha llegado.
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Posted 1 year ago
Bought some led running lights for a 04 gto only cuz when I type in Rideskinz style 1 led running lights it shoots me to this website. So order them , I received them with no instructions to install just product in a box. The screws don’t even fit through the black bracket. To top it off , my original led DRL lights are 12” long and these are 9 1/2. Just trash! Worst place I’ve ever shopped never again nor will I recommend.
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,238 reviews