Heritage Parts Centre Reviews

4.5 Rating 14,677 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,677 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“On back order. Couldn't wait any longer, so ordered from elsewhere.”

Helpful Report

Posted 1 year ago

“Cant really review these as missing from delivery, unfortunately due to not requiring straight away I didn't realise till quite a time after delivery they were missing, so had to give 1 star unfortunately”

Helpful Report

Posted 1 year ago

“Pesima experiencia, dividieron mi envio cuando pedi que lo unificaran, luego no lo entregaron, no se por cual razon porque recibi muchas otras compras, ni el primero ni el segundo, no me notificaron que falló. Finalmente me dijeron que me iban a reembolsar mi dinero, lo cual aun no han hecho. Terrible experiencia”

Helpful Report

Posted 1 year ago

“El paquete no ha llegado”

Helpful Report

Posted 1 year ago

“sono molto soddisfatto del prodotto e molto insoddisfatto del servizio . ho scambiato almeno dieci mail con una signora che non capiva che volevo due indirizzi differenti per la spedizione e la fatturazione. continuava a mescolare dati di una e di un altra finche finalmente ha scritto correttamente salvo poi spedire e fatturare allo stesso indirizzo. sbagliando. questa l'ultima mail Katy McCluskey (Heritage Parts Centre Ltd) 12 Sept 2023, 16:42 BST Hi Fabio, The account has been amended as follows; Shipping address Fabio Fabani Laboratorio orafo Via bassini 44 20133 milano Invoice address Fabio giommoni Via valvassori peroni61 20133 milano questa e' come e' arrivato il pacco Indirizzo di Spedizione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 Metodo di spedizione IT - Consegna standard Indirizzo di fatturazione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 questo dopo dieci email !!!!!!!!!! per fortuna la marmitta va benissimo .”

Helpful Report

Posted 1 year ago

“No he recibido nada de momento.”

Helpful Report

Posted 1 year ago

Buenas tardes Lamento oír esto. Le he enviado por correo electrónico los detalles del seguimiento de su pedido, que ha sido totalmente enviado a usted.

Posted 1 year ago

“HOLA NUNCA HE RECIBIDO MI PAQUETE”

Helpful Report

Posted 1 year ago

Buenas tardes Lo siento, su pedido estaba fuera de stock en el momento de la compra y su correo electrónico de confirmación del pedido lo habría indicado. Le he enviado un correo electrónico para encontrar una solución, si necesita ponerse en contacto con nosotros sobre productos o pedidos envíenos un correo electrónico a través de help@heritagepartscentre.com

Posted 1 year ago

“Refused to cancel the order 5mins after placing it and gave some ridiculous process for return instead of just sending a returns label as requested”

Helpful Report

Posted 1 year ago

Hi there I am sorry we couldn't get to your order in time to cancel it. We will look into our returns procedures and hope that you have a better customer experience with your next purchase.

Posted 1 year ago

“Todavia no me ha llegado nada”

Helpful Report

Posted 1 year ago

“He pagado mi pedido, y no lo he recibido. Además no tengo ni numero de seguiento. Y no me facilitan nada de información. Muy, muy mala experiencia. Que me devuelvan mi dinero.”

Helpful Report

Posted 1 year ago

“I reorted this item as misorder within 5mins and they refused to cancel the order and dispatched it anyway.”

Helpful Report

Posted 1 year ago

“Mai ricevuti”

Helpful Report

Posted 1 year ago

“Mai ricevuto i pezzi ordinati.”

Helpful Report

Posted 1 year ago

Ciao Mi dispiace molto che non abbia ricevuto il suo ordine. Vedo che i miei colleghi hanno avviato un'indagine con il partner di consegna locale e la tengono informata in merito. Se i corrieri hanno perso il suo ordine, provvederemo a sostituirlo o a rimborsarlo.

Posted 1 year ago

“Liked it better when you took phone orders”

Helpful Report

Posted 1 year ago

Hi Francis Sorry to hear of your disappointment, the decision to move to online only contact has been as a result of customer feedback and waiting times on telephone enquiries. Our team reply to online messages within 2 hours during business hours Monday to Friday and we have a team of enthusiasts ready to answer any questions to help guide you place your online order correctly.

Posted 1 year ago

“NEFASTA, TODAVIA NO HE RECIBIDO NADA LLEVO MAS DE UN MES Y MEDIO ESPERANDO NO HAY TELEFONO PARA PEDIR INFORMACION Y TE REMITEN A LA PAGINA WEB EN LA PAGINA WEB NO TE DAN NINGUNA SOLUCION, SOLO DICEN QUE LO HAN ENVIADO EL TRANSPORTISTA NO SABE NADA CAOS TOTAL”

Helpful Report

Posted 1 year ago

Buenas tardes Alfredo Siento la espera de su pedido. Mis compañeros de nuestro almacén europeo están haciendo el seguimiento con DHL por usted, ya que su pedido está atascado desde hace tiempo. Le hemos enviado un correo electrónico para ponerle al día y le daremos más información tan pronto como el servicio de mensajería nos responda.

Posted 1 year ago

“Very upsetting! Listing was inaccurate on their website and after shipping and import tax the rack didn’t fit on my 61 single cab. Once they answered my email they admitted it was listed wrong and have since changed it. Never again. I’m out over 1k.”

Helpful Report

Posted 1 year ago

“Still waiting on parts, was left short! Does anyone care in heritage parts ??”

Helpful Report

Posted 1 year ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 1 year ago

“NO HE RECIBIDO NADA, NI DE ESTE PEDIDO NI DE OTRO QUE HE HECHO.”

Helpful Report

Posted 1 year ago

“Hice un pedido con 5 piezas. Dos de ellas las he recibido perfectamente, en dos envios distintos. La tercera pieza, debia haber llegado supuestamente en el primer envio, pero no estaba dentro del paquete. Reclamé varias veces y me aseguraron que la enviaron, aunque el embalaje del paquete estaba perfectamente, sin ningún golpe. Total que no me han abonado la pieza, que tenía un valor de 15 eur aprox. Y en cuanto a las dos ultimas piezas, me informaron que no podian tramitarla y anularon el envio y me devolvieron el importe. Total, que 5 piezas, y solo he recibido 2.”

Helpful Report

Posted 1 year ago

Siento mucho tu experiencia con este pedido. Veo que mis compañeros han intentado ayudarte y también te han reembolsado el importe de los artículos que no estaban en stock y no se han podido suministrar. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 1 year ago

“Molto male Pezzi mai Arrivati , trak pacco Non si vede niente”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,677 reviews