Heritage Parts Centre Reviews

4.5 Rating 15,764 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Still didnt get this part? No info no part! Was payed for!!!?”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. Please email us via help@heritagepartscentre.com and we will look into this for you.

Posted 1 year ago

“Still waiting for it….,,,,🙁🙁”

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Posted 1 year ago

Hi there, I can see that one of my colleagues has updated you via email regarding the out of stock items on your order.

Posted 1 year ago

“I still haven’t received the sunroof seal”

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Posted 1 year ago

“I have never received it because the address of the garage has changed …I have received another parcel and I am pretty sure it’s totally not what I ordered”

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Posted 1 year ago

Hi Richard, sorry to hear this. Please email us at help@heritagepartscentre.com and one of our team will find your order for you.

Posted 1 year ago

“I don't like that I could not just pick up the phone to speak to someone”

Helpful Report

Posted 1 year ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 1 year ago

“Part on website is not the same as what was sent , customer service was very unprofessional and rude . I sent a photo of the item received along side a screenshot of the product on their website yet they acted like it was the right part … took many emails back and forth for them to agree it was in fact the wrong part and the photo advertised on the website was incorrect, they haven’t changed it though. Took weeks to get a refund as they wouldn’t send the return label. Wouldn’t use again. Also was lied to saying they tried to call me that’s why there was a delay with replying to my email. No missed calls or voicemails and I didn’t even give them my number so unsure how they tried to call me , very untrustworthy company.”

Helpful Report

Posted 1 year ago

Hi April, sorry to hear this feedback. I have reviewed the email chain and I am sorry for any misunderstanding, my colleagues were simply and quite courteously advising you the part would fit your vehicle but the manufacturer had changed spec slightly from the image you saw online. I can see they set up a return for you in a timely manner, and again our apologies for any misunderstanding.

Posted 1 year ago

“Did not receive in order Regards Wesley”

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Posted 1 year ago

Hi there, I can see that my colleagues arranged for a replacement as soon as you reported the issue - I am sorry for the missing part on this order.

Posted 1 year ago

“We have not received the clips. Have reached out twice , no response except scam shipping emails. Please issue complete credit. Thanks, Delia”

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Posted 1 year ago

HI there, I am sorry to hear this. I have checked our email channel and can see my colleague replied on 19th March to say the order had been returned to us due to non-delivery, and she offered to re-send your order. Do reach back out to us via help@heritagepartscentre.com if you would like the order to be re-delivered.

Posted 1 year ago

“I still haven’t received the carpet set”

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Posted 1 year ago

Hi Walter, I can see that my colleague has emailed to tell you that the item was dispatched to you on 5th April.

Posted 1 year ago

“After three emails and the promises of it being shipped still no switch....”

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Posted 1 year ago

Hi Edward, we are sorry about this. We have been talking to our colleagues in our EU warehouse and the couriers to get this resolved for you. I can see that we have refunded you for the missing item, we are sorry for your inconvenience.

Posted 1 year ago

“No he recibido el pedido Juan”

Helpful Report

Posted 1 year ago

Lamentamos oír esto. Vemos que su pedido fue entregado el 4 de abril, envíenos un correo electrónico a través de hep@heritagepartscentre.com si tiene algún otro problema.

Posted 1 year ago

“No he recibido el producto”

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Posted 1 year ago

Hola Ismael, veo que mi colega ha confirmado que tu pedido estaba en camino y que se recibió el 9 de abril.

Posted 1 year ago

“The payed order was not deliverd.”

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Posted 1 year ago

Hi Wilfried, please check your emails as our team emailed you back about this on the day you enquired.

Posted 1 year ago

“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”

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Posted 1 year ago

Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 1 year ago

“Still havent received item.”

Helpful Report

Posted 1 year ago

Hi Shaun, I can see the my colleague Ramon kept you informed with stock arrival dates on 3rd April and confirmed your order was ready for collection on Monday this week.

Posted 1 year ago

“maybe if my parts arived I'd write a review”

Helpful Report

Posted 1 year ago

Sorry to hear this Nick. I can see that DPD had some issues getting the delivery correct on this and your order was returned to us, sorry about that. It does look as though the final dispatch sent on 18/4 made it through, please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 1 year ago

“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 1 year ago

“Katastrophe, langsam werde ich echt sauer. Habe zum zweiten Mal falsche Felgen bekommen. Man wartet sehr lange auf Antworten.”

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Posted 1 year ago

Es tut mir leid, dies zu hören. Wie ich sehe, hat mein Kollege Ihnen am 17. April eine E-Mail geschickt, um zu versuchen, die Angelegenheit für Sie zu klären.

Posted 1 year ago

“Wrong part and still waiting for return label to send back lack of communication is appalling”

Helpful Report

Posted 1 year ago

Hi Jason, please check your email inbox as our returns team sent you this information back on 15th April at 09:49am. If you cannot find it, do contact us again via help@heritagepartscentre.com

Posted 1 year ago

“Bei der Bestellung stand Lieferzeit 2-3 Wochen Was es heist ich bekomme das Teil in 2-3 Wochen. Erst bei nachfragen kam antworten, wir haben das Teil im Zentrallager und es wird intern verschickt ….. Nur Ausreden die mich als Kunden nicht interessieren. Habe das Teil erst in der 5 Wochen bekommen nachdem dem ich es bestellt habe”

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Posted 1 year ago

Es tut mir leid für Ihre Unzufriedenheit. Die Vorlaufzeit auf der Website gibt an, wann das Teil in unser Lager geliefert wird, und manchmal ändern sich diese Schätzungen aufgrund von Problemen in der Lieferkette.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,764 reviews