Heritage Parts Centre Reviews

4.5 Rating 15,770 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Incorrect part sent ,almost impossible to return , lost over £50 cash , and the job ,the customer took it away .”

Helpful Report

Posted 1 year ago

Hi Darren, I have looked into this and I am sorry to see that you ordered the wrong part. The part is listed as fitting a T5, not a T4. You then contacted us after you received the order to see if the part you ordered would fit a T4. We have replied to your emails but not had a reply back. If you wish to return the part please visit this page of our website and complete the online form https://www.heritagepartscentre.com/uk/returns

Posted 1 year ago

“Ordered wrong part, which was my fault, but trying to get through to them is a nightmare. They wont answer their phones and only accept emails. Emailed them and no response. Tried a few times and nothing. So brought the part from another supplier whom answered there phone calls. For that reason he service is rubbish.”

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Posted 1 year ago

“Didn't receive as miss advertised 2wks back order ended up due feb 2024 so canceled. Missed out on BF20% discount on my replacement perchase of a scat c25, gear & bolts instead.”

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Posted 1 year ago

“Never received this”

Helpful Report

Posted 1 year ago

“Wrong part sent and no help offered”

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Posted 1 year ago

“I have not received it yet”

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Posted 1 year ago

“I have still not received all of my order from 23 nov., not satisfied!”

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Posted 1 year ago

“Did not get this yet?”

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Posted 1 year ago

“Still haven't received the parts yet !!”

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Posted 1 year ago

“No me ha llegado y no tengo información”

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Posted 1 year ago

“Not even half the length needed And again no response from heritage parts”

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Posted 1 year ago

“Not right part can't get any dialogue from heritage parts”

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Posted 1 year ago

“AUN NO ME HA LLEGADO ESTA MANGUERA!”

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Posted 1 year ago

“The parts totalled $40 and weighed less than 8 ounces and could fit in a very small box. THE SHIPPING WAS $48 for standard shipping. EXTREME RIPOFF. If you order something be sure to check the shipping cost before clicking purchase. Will never order from them again.”

Helpful Report

Posted 1 year ago

Hi there I am sorry to hear this, we cannot see any messages to our help desk about this. Do reach out to us via help@heritagepartscentre.com but all orders from the UK to the USA have a carriage cost that we cannot influence. You are given the option before confirming the order of accepting delivery costs and could have chosen not to, I am sorry but we cannot change the cost of trans-Atlantic supply chains.

Posted 1 year ago

“Part did not fit, contacted customer services for advice. No reply to my issue , very poor service”

Helpful Report

Posted 1 year ago

Hi Dave Sorry to hear this, I have looked into this and one of my colleagues replied on 5th Feb@13:54 with fitting advice, perhaps your email server thought it was spam? The next communication I can see is your returns request.

Posted 1 year ago

“Never received them waited 6 weeks then money refund”

Helpful Report

Posted 1 year ago

Hi Kerr I can see our team have let you know that our supplier couldn't fulfil our stock request on your item, I am sorry for this issue.

Posted 1 year ago

“I am still waiting for notification of my order being ready for collection I presume its out of stock?”

Helpful Report

Posted 1 year ago

Hi Martin We have emailed you to let you know your order is ready for collection, our system automatically sends confirmation on completion of order but infrequently the emails can go to junk or spam, apologies.

Posted 1 year ago

“ordinata e pagata piu di un mese fa,ancora non l'ho ricevuta in consegna nonostante mi fosse stata garantita la consegna in 2/3 settimane.Non posso finire di montare le minigonne sull'auto in quanto ora l'oggetto sul sito risulta indisponibile.Pero quando ho effettuato l'acquisto era ancora disponibile”

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Posted 1 year ago

Mi dispiace per i problemi che ha incontrato con questo ordine, vedo che i miei colleghi l'hanno aiutata.

Posted 1 year ago

“WEBXK250124000765071 I purchased some parts from youon january 25th items still not delivered.i contact with your customer care team but no support form their side please help me order # WEBXK250124000765071”

Helpful Report

Posted 1 year ago

Hi Jagadeesh We received an email from you this morning, our team are contacting the couriers and will come back to you as soon as they can.

Posted 1 year ago

“Faked parts and had to pay return shipping.”

Helpful Report

Posted 1 year ago

Hi Anil I can see that my colleague Max has been in contact with you about this. The part was a genuine part, the supplier no longer stamps their logo on to the pump.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,770 reviews