Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Were not in the box !! Quite disappointed with that one.”

Helpful Report

Posted 1 year ago

Hi Francois Sorry to hear this, I cannot see any emails to our help function regarding this, please do reach out to us via help@heriagepartscentre.com so we can help solve this issue for you.

Posted 1 year ago

“I sent an email to you right after placing an order and never received a response. I had mistakenly ordered twice when I intended to order once and avoid double shipping costs. Haven’t received order or invoice”

Helpful Report

Posted 1 year ago

Hello Jay. Thank you for your feedback. I can see we have responded to your email back in June. Please email us on help@heritagepartscentre.com if you have any further queries

Posted 1 year ago

“Service with a Smile - l like uncomplicated and fast”

Helpful Report

Posted 1 year ago

Hello. We do aim to offer our customers a speedy resolution. Do email us on help@heritagepartscentre.com or fill in our Contact Form online if there is anything we could assist you with and we will aim to get back to you within a couple of business hours.

Posted 1 year ago

“Lo siento pero no puedo estar contento. Todavía no me Ha llegado ningún producto.”

Helpful Report

Posted 1 year ago

Buenas noches Siento el retraso en la entrega, veo que su pedido ha sido entregado. En el futuro, póngase en contacto con nosotros a través de help@heritagepartscentre.com para obtener información sobre el seguimiento del pedido o las estimaciones de entrega.

Posted 1 year ago

“This one didn't arrive!”

Helpful Report

Posted 1 year ago

Hi Rob I am sorry about that. We have been dealing with you under enquiry #305919 due to multiple online accounts and can see that we have since resolved the issue.

Posted 1 year ago

“Item didn't arrive. Was told to wait. Had to re order.”

Helpful Report

Posted 1 year ago

Hi Shane I can see my colleagues helped you under enquiry #314367, I am sorry for Royal Mails delivery failure. I can see that we have refunded you, please do reach out to us via help@heritagepartscentre.com if you need any further assistance.

Posted 1 year ago

“Bad website description. Bad customer service. Quick shipping. Will never purchase from here again”

Helpful Report

Posted 1 year ago

Hi Michael Sorry to hear of your frustration. I have reviewed the email trail on your order and can see that both my colleagues explained that the exhaust you ordered was not meant for a stock '69 Beetle. The website description they copied for you further demonstrated this. We regularly check through our customer reviews for any improvements that can be made in website descriptions and I'm sorry but this product was described accurately. I am however, sorry for your experience.

Posted 1 year ago

“Not received, and no contact”

Helpful Report

Posted 1 year ago

Hi Gavin I can see that you enquired about a part on your order which my colleague replied to on 10th July. The part is awaiting delivery from our supplier and has been delayed until mid-September. Please contact us via help@heritagepartscenrtre.com if you need further information.

Posted 1 year ago

“BUONGIORNO IL PARAURTI NON MI E' ANCORA ARRIVATO”

Helpful Report

Posted 1 year ago

“BUONGIORNO, LA GRIGLIA NON MI E' ANCORA ARRIVATA”

Helpful Report

Posted 1 year ago

“No customer service - why are you asking me to write a review to a computer.”

Helpful Report

Posted 1 year ago

Hi there We have replied to your messages, sorry to hear you're not happy about the invitation to review. We are human, so do please feel free to write a review which will be considered by one of our customer service team.

Posted 1 year ago

“I never received it so I don’t know”

Helpful Report

Posted 1 year ago

“I never received it so don’t know”

Helpful Report

Posted 1 year ago

“I've ordered parts on 29th June its now 3rd July and they still haven't arrived, I've emailed you today to get an update you still haven't replied. I ordered similar parts from Just Kampers as you were out of stock all that I needed on 29th July, I received parts from Just Kampers on 1st Jul by standard post. I am still awaiting gaskets ordered 4 weeks ago still no update.”

Helpful Report

Posted 1 year ago

“The material they claimed to be for auto upholstery was absolute garbage. I was unable to use it and a waste of time and money”

Helpful Report

Posted 1 year ago

“Bastante malo el servicio, llevo unos 15 dias esperando por el tapon de gasolina para un vw escarabajo y todavia no me ha llegado, eso sí, cobrado en la cuenta ya está”

Helpful Report

Posted 1 year ago

“Window was broken”

Helpful Report

Posted 1 year ago

“No me Ha llegado él producto. Sigo esperando”

Helpful Report

Posted 1 year ago

“order never recieved, dissapointing”

Helpful Report

Posted 1 year ago

“Ordered the item witch was listed as "in stock" after 14 days i got in contact with coustumer service and got told that the item i ordered was not in stock and it must have been a website error ended up waiting over a month to recive the item... Could not use the car in the mean time, very frustrating”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,238 reviews