Heritage Parts Centre Reviews

4.5 Rating 14,241 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Haven't received”

Helpful Report

Posted 1 year ago

“My order was sent to a completely different state and address”

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Posted 1 year ago

“After 27 days , I have yet to receive any goods , not for lack of trying to find out by ringing the courier direct in Germany only to be told to make contact with the sender to reclaim the parcel as it was damaged in transit. All I want is my goods or a refund. But the process is so life draining I'm at the point of slitting my wrist. There's no telephone number for me to call , so everything is done through an email system which is so time consuming and inconvenient. I just want my stuff so I can finish my Van”

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Posted 1 year ago

“Still not received”

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Posted 1 year ago

“Hi the Porsche 911 front windscreen rubber dose not fit and I tried to contact you to send it back but no response!!!!”

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Posted 1 year ago

“Have not received them yet”

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Posted 1 year ago

“I didn't receive this article yet. Would you please check what went wrong?”

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Posted 1 year ago

“Havent reseved it as yet”

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Posted 1 year ago

“Unfortunately, I can not rate anything, as I've yet to receive anything , upon enquiries was informed that it's still in the NETHERLANDS being checked for damages. I expected at least 7-10 days for delivery , but this is beyond a joke Its been 21days and as result , the Panel Shop dealing with my project has now put my project on hold until the windows arrive before they can continue. No communication from DPD , and really disapointed as this was my first experience with Heritage parts , had I known this would be the level of service i would have just purchased it locally at an extorted price , but at least Id have had my parts.”

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Posted 1 year ago

“The parcel didn’t arrive , so useless. Worse still I could only contact heritage and also dpd,by tick box email when a simple phone call could have resolved the problem. Luckily it was only20pounds ish that I’ve lost. I just look at it as a lesson , and will never use heritage again , and any one else who uses dpd. I really dislike faceless corporate company’s who find it ok to make it difficult to contact them”

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Posted 1 year ago

“FOR THE SECOND TIME, WE HAVE NOT RECEIVED OUR PAID FOR PRODUCTS AND DEMAND OUR MONEY BACK POST HASTE!!!!! THAT'S OUR FEEDBACK! CAN'T SAY WE WOULD RECOMMEND YOU TO ANYONE! WORTH DOING A BLOG!”

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Posted 1 year ago

“Im allready 4 weeks later and still not everything is delivered. Although the website showed that all the products were in stock.”

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Posted 1 year ago

“Well the part I bought was the wrong one and after many emails one of your staff finally rang me to discuss, never mentioned returning the product (him not me). I found the whole process frustrating as you do t have a direct line to call which would have made the process a 100 times faster, rather than email tag over a couple of days!!! Overall I probably wouldn’t recommend your service to any one due to the complexity of ordering and then trying to deal with the wrong part sent!!!”

Helpful Report

Posted 1 year ago

“The set was not delivered completely. I wrote many emails and got answers but without a solution of the problem. No money back, no delivery of the missing parts. It’s about a Front & Rear Mudflap complete set for my VW T3 Syncro”

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Posted 1 year ago

“Leider hat das nicht gut funktioniert. Die Ware war nach der angegebene Zeit nicht da. Da ich diese aber dringend brauchte und ein aktueller Liefertermin angegeben werden konnte, habe ich die Ölbestellung storniert. Da ich sowieso bestellt habe, habe ich ein Ölkännchen mitbestellt, was kurz nach der Bestellung auch ankam. Nach der Stornierung des Öls wurden mir die vollen Versandkosten berechnet. Das war ein sehr teures Ölkännchen, das ich nie einzeln bestellt hätte.”

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Posted 1 year ago

“I never received it. Still waiting for my order!!!!”

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Posted 1 year ago

“Ordered a part from the online shop witch was indicated as "In Stock" and available ended up waiting for the part over a month, very annoying if like my case i needed the part ASAP”

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Posted 1 year ago

“Mir wurde ein defektes Teil geliefert. Die Erstattung hat knapp 2 Wochen gedauert. Kann den Shop nicht empfehlen”

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Posted 1 year ago

“poor , a disgrace to the vw comunity”

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Posted 1 year ago

“No me ha llegado.”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,241 reviews