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Heritage Parts Centre Reviews

4.5 Rating 14,704 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 14,704 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Ordered and paid for drive shaft. Got Beetle repair panels. No communication by phone and automated email system. Very poor experience of customer service.
Helpful Report
Posted 1 year ago
Hi there I can see that there was an order delivery mix up and I do apologize again for that. I can also see that we dealt with this speedily and arranged a replacement and collection within 24 hours of the issue being reported to us. Please rest assured that we do not operate with AI, bots or use automated replies, the customer service team here are humans who reply speedily in business hours and remedy issues for our customers.
Posted 1 year ago
Poorly I ordered an order in early June Haven't got it yet And Now I don't want it Any chance of a Full Refund? Gerard Gill
Helpful Report
Posted 1 year ago
Hi Gerard I am sorry for your experience with this order, I can see that the team were corresponding with you about this and have since processed a refund. Our sincere apologies for the inconvenience.
Posted 1 year ago
Very poor customer service after miss ordered parts
Helpful Report
Posted 1 year ago
Hi Marcus I am sorry to hear you're disappointed. However the product you ordered was clearly displayed as being sold by the metre and our order system would have no reason to question why you only ordered 1 metre when you needed more. My colleagues have attempted to explain and assist you, I am sorry we could not help further.
Posted 1 year ago
I am Waiting for A pieces
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Posted 1 year ago
Hi there I can see that we have replied to your enquiry and resolved this for you.
Posted 1 year ago
we are yet to receive this product which is holding us up in getting the camper van back on the road.
Helpful Report
Posted 1 year ago
Hi Andrew Sorry to hear of your experience, I can see that the part was on long term back order from our suppliers and we have since been in contact and refunded you for this.
Posted 1 year ago
NEVER AGAIN
Helpful Report
Posted 1 year ago
Hi there I am sorry to hear of your dissatisfaction. I have looked at our history of emails taken from your WEBX order number reference and can see that my colleagues have tried their best to help you. Please do reach out to us via help@heritagepartscentre.com to see if we can help further, but I cannot see a reply from you to my colleagues last email to you on 14th June.
Posted 1 year ago
El producto no se ajusta a lo que ustedes anuncian. Espero una devolución
Helpful Report
Posted 1 year ago
Le pedimos disculpas si ha tenido algún problema con su pedido. Envíenos un correo electrónico a help@heritagepartscentre.com para que podamos investigar más a fondo.
Posted 1 year ago
Were not in the box !! Quite disappointed with that one.
Helpful Report
Posted 1 year ago
Hi Francois Sorry to hear this, I cannot see any emails to our help function regarding this, please do reach out to us via help@heriagepartscentre.com so we can help solve this issue for you.
Posted 1 year ago
I sent an email to you right after placing an order and never received a response. I had mistakenly ordered twice when I intended to order once and avoid double shipping costs. Haven’t received order or invoice
Helpful Report
Posted 1 year ago
Hello Jay. Thank you for your feedback. I can see we have responded to your email back in June. Please email us on help@heritagepartscentre.com if you have any further queries
Posted 1 year ago
Service with a Smile - l like uncomplicated and fast
Helpful Report
Posted 1 year ago
Hello. We do aim to offer our customers a speedy resolution. Do email us on help@heritagepartscentre.com or fill in our Contact Form online if there is anything we could assist you with and we will aim to get back to you within a couple of business hours.
Posted 1 year ago
Lo siento pero no puedo estar contento. Todavía no me Ha llegado ningún producto.
Helpful Report
Posted 1 year ago
Buenas noches Siento el retraso en la entrega, veo que su pedido ha sido entregado. En el futuro, póngase en contacto con nosotros a través de help@heritagepartscentre.com para obtener información sobre el seguimiento del pedido o las estimaciones de entrega.
Posted 1 year ago
This one didn't arrive!
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Posted 1 year ago
Hi Rob I am sorry about that. We have been dealing with you under enquiry #305919 due to multiple online accounts and can see that we have since resolved the issue.
Posted 1 year ago
Item didn't arrive. Was told to wait. Had to re order.
Helpful Report
Posted 1 year ago
Hi Shane I can see my colleagues helped you under enquiry #314367, I am sorry for Royal Mails delivery failure. I can see that we have refunded you, please do reach out to us via help@heritagepartscentre.com if you need any further assistance.
Posted 1 year ago
Bad website description. Bad customer service. Quick shipping. Will never purchase from here again
Helpful Report
Posted 1 year ago
Hi Michael Sorry to hear of your frustration. I have reviewed the email trail on your order and can see that both my colleagues explained that the exhaust you ordered was not meant for a stock '69 Beetle. The website description they copied for you further demonstrated this. We regularly check through our customer reviews for any improvements that can be made in website descriptions and I'm sorry but this product was described accurately. I am however, sorry for your experience.
Posted 1 year ago
Not received, and no contact
Helpful Report
Posted 1 year ago
Hi Gavin I can see that you enquired about a part on your order which my colleague replied to on 10th July. The part is awaiting delivery from our supplier and has been delayed until mid-September. Please contact us via help@heritagepartscenrtre.com if you need further information.
Posted 1 year ago
BUONGIORNO IL PARAURTI NON MI E' ANCORA ARRIVATO
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Posted 1 year ago
BUONGIORNO, LA GRIGLIA NON MI E' ANCORA ARRIVATA
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Posted 1 year ago
No customer service - why are you asking me to write a review to a computer.
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Posted 1 year ago
Hi there We have replied to your messages, sorry to hear you're not happy about the invitation to review. We are human, so do please feel free to write a review which will be considered by one of our customer service team.
Posted 1 year ago
I never received it so I don’t know
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Posted 1 year ago
I never received it so don’t know
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Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,704 reviews