Heritage Parts Centre Reviews

4.5 Rating 15,768 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“unfortunately the part I ordered ( side bolster including fabric golf gti ) was not exactly the same as the original so I could not use it ; I had to order somewhere else the right fabric”

Helpful Report

Posted 1 year ago

Hi Danny I cannot see any messages from you to our team regarding this, please reach out to us via help@heritagepartscentre.com

Posted 1 year ago

“Part still hasn't arrived and i had free shipping but 2 pieces were sent costing me 40 euros postage”

Helpful Report

Posted 1 year ago

“Product was marked as ”3 available from storage” but instead it was out of stock. Did not recieve any info about this unless I would have asked after weeks waiting. Not even apologie from customer service. When shipped after all now notification nor tracking was provided.”

Helpful Report

Posted 1 year ago

Hi IIkka I am sorry, you placed your order on 29th December when the company was closed for the xmas holiday. We did not re-open until 2nd January and confirmed to your message on 5th January that the item was out of stock when you placed your order. I am sorry that you did not receive tracking information, this is because small value orders on a standard delivery service are not tracked services.

Posted 1 year ago

“Sigo esperando el aforador de combustible o al menos saber dónde está... Cuando lo compre estaba en stock y acto seguido me enviaron un mail comentándome que no había stock y tardaría de 5 a 6 semanas en llegar aun estoy esperando noticias de esa pieza después de haberla pagado....”

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Posted 1 year ago

Lamento su experiencia, veo que mis compañeros ya le han puesto al día con su pedido.

Posted 1 year ago

“This was the first time I have tried to use your service and I have still not received my order”

Helpful Report

Posted 1 year ago

Hi Paul I can see that my colleagues dealt with a delivery issue for you, I am sorry for the issue you encountered with this order.

Posted 1 year ago

“The system of only ordering online I find extremely problematic, it was better and much quicker with a call to be honest I will only use heritage again if I am desperate and can not find the parts elsewhere Also some parts out of stock I am still waiting on weeks later really really poor service”

Helpful Report

Posted 1 year ago

Sorry to hear this Kerr, I can see we have already replied to another review and all your enquiries to our help desk in a timely manner.

Posted 1 year ago

“Dont do on line the book was great phone up and talk to some one sorted sorry you have lost a customer”

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Posted 1 year ago

Sorry to hear this Tony. Unfortunately the vast majority of our customers now prefer to order and browse online.

Posted 1 year ago

“Molto negativo ho ordinato il materiale il 27/11/23 e ho ricevuto la merce 8/02/24. Sconsiglio vivamente”

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Posted 1 year ago

“Not the item that I ordered.”

Helpful Report

Posted 1 year ago

“Still not received and no feedback until now.”

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Posted 1 year ago

“I did not received this order yet. Where is my order?”

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Posted 1 year ago

“Wrong part sent, ignored emails, I am now out of pocket. Shocking service. Never use this company!”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. I can see that our team replied to all your emails regarding this issue but could have done so in a more timely manner, I am sorry that they could not reply faster. I can see that we have arranged for a return and refund for you so hope that this resolves the issue for you.

Posted 1 year ago

“Not very happy, I made an order in error, I emailed to let you know but two days later it was sent. I paid for next day tracked & it arrived three days later. If you checked your emails there wouldn’t have been any need for you to send in the first place, no refund for postage either. I will not be coming back.”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. You placed your order on 28th December and contact us on 29th December when we were shut for the festive period. Our website and email acknowledgment stated this, as did one of our team when they replied to you on our return to the office on 2nd January and offered you a free return for your mis-ordered product.

Posted 1 year ago

“Badly let down courier. Didn't receive parts twice!!!!!!. Eventually got a refund. Had to buy elsewhere whilst waiting”

Helpful Report

Posted 1 year ago

Hi Tim, we are sorry that the couriers let you down, we did raise a replacement order and try to get that to you before refunding; again we are sorry that DPD got this wrong for you.

Posted 1 year ago

“Both the parts I ordered to short 1 was only 2ft long no where near the right length for a rear bumper insert have returned items for refund no contact made as yet may have to go credit card company to get sorted”

Helpful Report

Posted 1 year ago

Hi Philip Sorry to hear this, I can see that one of my colleagues has replied to your request to return the product on the 2nd January, we have not had a reply. However, as the website item description states, you need two of these items per bumper and you only ordered one for front and one for rear when you needed two for each bumper.

Posted 1 year ago

“Rubbish; Two small coolant pipes have still not arrived, and I urgently need them.”

Helpful Report

Posted 1 year ago

Hi Richard, sorry to hear your frustration. The coolant pipes were out of stock and due to be sent separately when back in stock, as your order dispatch confirmation email would have outlined. They are due back in stock by 31st January, if you wish to cancel them for refund contact us via help@heritagepartscentre.com and we will get this dealt with for you.

Posted 1 year ago

“Zu hohe Versandkosten für so ein kleines Teil”

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Posted 1 year ago

Es tut uns leid, das zu hören. Unsere Lieferkosten werden von unseren Kurierdiensten bestimmt, aber wir sind immer auf der Suche nach günstigeren Alternativen für unsere Kunden.

Posted 1 year ago

“Have been buying parts with Heritage in the past. However, in my recent purchase I did not receive the correct item based on website photo & description. I have to return the items which is a hassle.”

Helpful Report

Posted 1 year ago

Hi Julius I can see that one of my colleagues has dealt with this for you, the website description was accurate as it states the part was Bosch but the Mexican version not German version which hasn't been available for some time. Sorry fort your experience with this order.

Posted 1 year ago

“Ohne Worte”

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Posted 1 year ago

Wenn Sie uns über help@heritagepartscentre.com kontaktieren könnten, werden wir herausfinden, was Ihr Problem ist und es für Sie lösen.

Posted 1 year ago

“28 emails later and still haven’t received my parts, it’s hard work communicating and getting an answer.”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. I can see that the courier lost one part from your order and we raised an investigation with them and sent you a replacement. As the investigation was ongoing over the xmas period and your last email was on 28th December when we were shut for the xmas period, I am sorry that we could only reply on 2nd January when we re-opened.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,768 reviews