Heritage Parts Centre Reviews

4.5 Rating 14,244 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“The part has failed to arrive nearly 3weeks after ordering. I have contacted customer support and they are slow to respond and just blame the delivery company. It has been a complete nightmare and I now have a problem customer that needed an exhaust fitted.”

Helpful Report

Posted 1 year ago

“The parts have failed to arrive after nearly 3weeks and I have had to buy them from elsewhere.”

Helpful Report

Posted 1 year ago

“The part I ordered was a carburettor screw - but I was charged £11.90 for postage - the small screw came in two boxes but could have been delivered in a small padded envelope - it still took three days postage before I received it”

Helpful Report

Posted 1 year ago

“cheap plastic wrap, a plastic bag has the same function”

Helpful Report

Posted 1 year ago

“Fuel pump is excellent and good price but express delivery was a joke and after 3 weeks I am still waiting for promised refund from Heritage”

Helpful Report

Posted 1 year ago

“I haven't received this piece yet, and it's been a long time thank you”

Helpful Report

Posted 1 year ago

“I over ordered and and emailed straight away so as to reduce it. But I never heard anything back. Bring back the telephone as a line of communication.”

Helpful Report

Posted 1 year ago

“Bought an expensive part that was misrepresented in the online catalog and got no help”

Helpful Report

Posted 1 year ago

“Hey there, the tinware was damaged. I send it back. And now I’m waiting for the repayment. Regards Dietmar Brunner”

Helpful Report

Posted 1 year ago

“Buenos días, Pues muy mal porque desde el 12 abril que hicimos el pedido todavía no lo hemos recibido. Se nos indica que el pedido está desaparecido y no nos dan ninguna solución. Esta incidencia está ocasionando un grave perjuicio para mi empresa y para mi cliente. Necesito que me solucionen el problema urgentemente.”

Helpful Report

Posted 1 year ago

“Delivery was very quick but unfortunately you sent the wrong part for my van so we had to buy it from our local car parts shop in the end”

Helpful Report

Posted 1 year ago

“Engine tins come in damaged because of the lack of wrapping paper, they were half way wrapped in plastic wrap and rubbed against eachother during shipping causing damage”

Helpful Report

Posted 1 year ago

“I never receive it. I'm still waiting to receive it after paying for it.”

Helpful Report

Posted 1 year ago

“My car is a manual and it appears the brake pedal rubber you sent is for an automatic.”

Helpful Report

Posted 1 year ago

Hi Ric Please do reach out to us via help@heritagepartscentre.com. The order you reference (and your account) only show one order for Halogen bulbs, not brake pedal rubbers.

Posted 1 year ago

“I have ordered from heritage on several occasions with no problem because of the excellent sales team on the other end of the phone... Now has to be done online it is not the enjoyable experience any more. Dont have anything else to say apart from very poor.”

Helpful Report

Posted 1 year ago

“Very disappointed paid for farts delivery that didn’t happen went to fit panels one had been pressed wrongly 10mm on a swage line so looks awful no contact number only email very slow contact now put me way behind on a job”

Helpful Report

Posted 1 year ago

“Can’t get in touch by phone only email Having problems getting my order, No answer has how we can resolve the problem Just keep sending the same email 🥱”

Helpful Report

Posted 1 year ago

Hi Damien Sorry to hear of your issues with this order. My colleague sent an update to you at 1:45pm today, please check your inbox - we are working on this and speaking to the courier on your behalf.

Posted 1 year ago

“Katastrophal, weder per Mail noch Anruf zu erreichen - Ware wurde nicht zu mir geschickt sondern zu jemand anders....”

Helpful Report

Posted 1 year ago

“I'm shocked to travel all the way to Shoreham to find our you've closed your shop. Surely a high percentage of your customers value skilled face to face sales advice. Or is this just a sign of the times that there is a fundamental lack of knowledge in training staff in effective selling skills.”

Helpful Report

Posted 1 year ago

Hi Michael Sorry to hear you had a wasted journey, our website does say our shop has closed. Sadly, after COVID there was a huge downturn in demand for the shop and we found that customers received faster and more accurate advice online.

Posted 1 year ago

“Still havent got my Mirrors after 2 week waiting”

Helpful Report

Posted 1 year ago

Hi Raimonds The mirrors on your order were out of stock when you placed your order I'm afraid. I have sent you an email with an update on re-stock.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,244 reviews