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Heritage Parts Centre Reviews

4.5 Rating 14,709 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
31,441
 Metrics Info
4.5
Based on 14,709 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Maurice
Verified Buyer
“Well the part I bought was the wrong one and after many emails one of your staff finally rang me to discuss, never mentioned returning the product (him not me). I found the whole process frustrating as you do t have a direct line to call which would have made the process a 100 times faster, rather than email tag over a couple of days!!! Overall I probably wouldn’t recommend your service to any one due to the complexity of ordering and then trying to deal with the wrong part sent!!!”
Helpful Report
Posted 1 year ago
Wolf-Peter
Verified Reviewer
“The set was not delivered completely. I wrote many emails and got answers but without a solution of the problem. No money back, no delivery of the missing parts. It’s about a Front & Rear Mudflap complete set for my VW T3 Syncro”
Helpful Report
Posted 1 year ago
Joachim
Verified Buyer
“Leider hat das nicht gut funktioniert. Die Ware war nach der angegebene Zeit nicht da. Da ich diese aber dringend brauchte und ein aktueller Liefertermin angegeben werden konnte, habe ich die Ölbestellung storniert. Da ich sowieso bestellt habe, habe ich ein Ölkännchen mitbestellt, was kurz nach der Bestellung auch ankam. Nach der Stornierung des Öls wurden mir die vollen Versandkosten berechnet. Das war ein sehr teures Ölkännchen, das ich nie einzeln bestellt hätte.”
Helpful Report
Posted 1 year ago
Martijn Riess
Verified Reviewer
“I never received it. Still waiting for my order!!!!”
Helpful Report
Posted 1 year ago
Chris
Verified Buyer
“Ordered a part from the online shop witch was indicated as "In Stock" and available ended up waiting for the part over a month, very annoying if like my case i needed the part ASAP”
Helpful Report
Posted 1 year ago
Julian
Verified Buyer
“Mir wurde ein defektes Teil geliefert. Die Erstattung hat knapp 2 Wochen gedauert. Kann den Shop nicht empfehlen”
Helpful Report
Posted 1 year ago
Steven
Verified Buyer
“poor , a disgrace to the vw comunity”
Helpful Report
Posted 1 year ago
Juan Carlos
Verified Reviewer
“No me ha llegado.”
Helpful Report
Posted 1 year ago
Juan Carlos
Verified Reviewer
“No me ha llegado”
Helpful Report
Posted 1 year ago
Trevor Lyn
Verified Reviewer
“Not received it yet, think it is still on back order?”
Helpful Report
Posted 1 year ago
Joseph Rice
Verified Reviewer
“Shipment no. #WEBXU160423000050558. No sign of my door seals being delivered as yet. Was talking to Geraldine at Heritahe and she did seem to get things sorted at DHL…but no delivery as yet Joseph Rice Ireland”
Helpful Report
Posted 1 year ago
Mark
Verified Reviewer
“Did not recieve the part. You shipped it somewhere other than the shipping address given. Took several days to get a response from your email only contact system. I went to the credit card company and filed a disputed charge claim. I don't know if that had anything to do with you finally replying. I did get a refund, however it was for less than the original charge (exchange rate I am assuming) but I am tired of dealing with you so I wont challange it. Will not be dealing with you in the future even if you are the only place on earth that has the part, as was the case with the A piller section with the nut plate”
Helpful Report
Posted 1 year ago
Ed Gibbs
Verified Reviewer
“The part is fine the delivery service is a terrible. When there is a pro You cannot Call anyone to discuss it”
Helpful Report
Posted 1 year ago
Ed Gibbs
Verified Reviewer
“The gasket set is fine the delivery service is a terrible.”
Helpful Report
Posted 1 year ago
Sarah
Verified Buyer
“It took too long for parts to arrive and only received notification of dispatch when followed up.”
Helpful Report
Posted 1 year ago
Ricky
Verified Reviewer
“Have not received goods paid for on 1st May!!!!!! Will lodge dispute with bank today.”
Helpful Report
Posted 1 year ago
Steve
Verified Reviewer
“We still have not received the part!! We started a dispute and have not heard back as of yet. Please look into this immediately. I would greatly appreciate it. We placed TWO orders. We have not received either one.”
Helpful Report
Posted 1 year ago
Neill
Verified Buyer
“Still waiting on back order”
Helpful Report
Posted 1 year ago
Ed Gibbs
Verified Buyer
“The parts went missing and it took nearly 3 weeks to sort it out after multiple emails back and fourth. You cannot contact anyone by phone and is Very disappointing service.”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“Impossible to actually talk to a person I was sent the wrong part and can’t even send it back because I’m not sure how to I wouldn’t use it again I prefer talking directly to a person”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,709 reviews
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