Heritage Parts Centre Reviews

4.5 Rating 14,245 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“I have been a frequent customer for many years. I was wrongly sent a part for a RH drive vehicle instead of a LH drive vehicle. The order was made over the phone. The item was part of a large order and wasn’t needed straight away as I had my bay window in pieces. The time came to fit the part and it will not fit, I contacted heritage to be told they couldn’t do anything about it, too much time had lapsed. I wouldn’t buy another item from this company and I need a lot more for another project vehicle; I’m sure there will be plenty more companies who will take my Buisness.”

Helpful Report

Posted 1 year ago

Hi Grahame I am sorry to hear of your dissatisfaction. I have looked through your order history and the email trails and as my colleague said, we have no note of an order from you for a heater control cable. We have not taken telephone orders since September last year and even so, they would have been booked in through our system so would be traceable. I have emailed you to try and resolve this situation.

Posted 1 year ago

“I liked heratige parts centre until you was not able to talk to some one over the phone so mow i found a company you can talk to about parts over the phone and place a order but still use heratige if i have to, sorry but thats thr truth,lost a bit of buisness there”

Helpful Report

Posted 1 year ago

Hi Darren Sorry to hear of your disappointment. Our team are online 9-5 Monday to Friday and answer all questions promptly so do please contact us via help@heritagepartscentre.com if you need advice on the correct parts to purchase.

Posted 1 year ago

“hi i am still waiting for 2 floor pans and a rear seat pan they didnt say they were out of stock and how long it would take to get in and then just sent a parcel shelf on its own ,i need the lot in one shipment for the welder and i would need to know when it will be ready .......? i am rstoring a full car and this is only the start of it and its a headace alredy thanks merlin”

Helpful Report

Posted 1 year ago

Hi Merlin Sorry to hear of your disappointment, I can see that the order has been fulfilled now and my colleagues have been advising you on lead times. The website does state when a product is out of stock at both product view, check out and again on order confirmation email stages. I understand it is frustrating when you have a project waiting for work to be carried out, but we would always recommend only to book workshop time when you know the parts are in stock and have a delivery date.

Posted 1 year ago

“This is the wrong part. It is for a 1987 VWgolf/ Jetta. I have sent a lot of emails to Heritage to try and get the correct outer scraper metal trims for my 1991 VW Golf - TXI 6238 - wvwzzz1GZmW280564. on the rear and front left doors, but can’t get them. I got an email from Rob Baxter on the 21st of February @ 9.57 saying that they have become extinct for years. Your staff have been very helpful, but I can’t get through on the phone to ask will you be able to source them for me at some stage. If someone could call me from your technical team that would be great. Larry 07876227225”

Helpful Report

Posted 2 years ago

Hi Larry Sorry to hear this, I can see one of our technical support team called you, but if you need any further assistance please contact us via help@heritagepartscentre.com

Posted 1 year ago

“Der Kundendienst ist einfach Unterirdisch. Von Prospekthaftung wird auch nichts gehalten. Erste und sicherlich einzige Bestellung in meinem Leben !!”

Helpful Report

Posted 2 years ago

Hallo Oliver es tut mir sehr leid, deine Unzufriedenheit zu hören. Wie ich sehe, haben sich meine Kollegen vom Kundenservice und vom Retouren-Team um Ihre Fragen gekümmert, aber es tut mir leid, dass Sie diese Erfahrung gemacht haben.

Posted 2 years ago

“Estoy intentando hablar con ustedes y me es imposible. No me valen las piezas y necesito comprar las correctas.”

Helpful Report

Posted 2 years ago

“Leider mussten wir alles bezahlen und bekamen nicht alles zugestellt. Die zweite Bestellung wurde nie zugestellt. Da wurde der fehlende Artikel von der 1. Bestellung zugestellt (gleicher Artikel) unter der falschen Bestellnummer. Sehr schade. Betrifft doch 258,43€. Ist viel Geld.”

Helpful Report

Posted 2 years ago

Hallo Gerhard es tut mir sehr leid, deine Unzufriedenheit zu hören. Wie ich sehe, haben sich meine Kollegen vom Kundenservice um Ihre Fragen bezüglich der Bestellung und der Lieferung gekümmert, aber es tut mir leid für diese Erfahrung.

Posted 2 years ago

“I haven't received them yet”

Helpful Report

Posted 2 years ago

Hi Tony I am sorry for the courier delay, I can see that the order was safely delivered on Monday for you.

Posted 2 years ago

“I was sent the wrong part , tried to contact this company for replacement with no response. Was told in recent feed back that they had responded & to check my spam emails account, did that & nothing received from them i any of my mail box. Also completed & mailed a refund form to which I have received nothing back. Please remove me from your company’s mailing list you can keep my money I have thrown your part in the bid as no use to me. If I could give 0 stars out of 5 I would have.”

Helpful Report

Posted 2 years ago

Hi Stuart I am sorry to hear your feedback. I have investigated this and can see an email from my colleague advising you that you ordered a part for a T5 transporter, not a Jetta as you state your vehicle to be in your email. If you want to return the item for refund you are still entitled to, but I cannot find any emails from you requesting a return.

Posted 1 year ago

“The spring was cancelled because it could not be supplied”

Helpful Report

Posted 2 years ago

“I ordered 2 items online which were on a 6 week delay... fair enough, we have waited 6 or more weeks and received an email to say they are being shipped. There is no phone number to ring and I have now sent 3 emails of which only one has been answered to say they will investigate. I have always raved about VW Heritage but after this experience I will think again!”

Helpful Report

Posted 2 years ago

Hi Paul Sorry to hear this. I can see that we emailed you on 3rd Feb to confirm your order and say it was ready for collection. A slight delay to your follow up email has occurred as my colleagues were checking to see if had been kept for you or booked back into stock as it had been so long since our order confirmation email and had not been collected (if no collection within two weeks we usually refund customers who have not collected their orders). However, I am happy to say that it is still there and ready to collect, and have confirmed this via email to you.

Posted 2 years ago

“Can not quickly speak to anybody about a product email takes too long for a reply.”

Helpful Report

Posted 2 years ago

“Wrong part send & when I tried to contact for replacement was advised to email as they do not take incoming calls. No response from email which is over 2 weeks from time of writing this review. I ended up going to a dealer who had the part o the day for same price excluding the £5 delivery charge. Avoid this seller”

Helpful Report

Posted 2 years ago

Hi Stuart, Apologies for the issue you've had with this part. I can see you sent your enquiry on Saturday 11th Feb, and as our office is closed on weekends we replied on the next working day Monday 13th Feb. Please check your spam inbox as occasionally our emails can end up there in error. If you would like to return the part, you can do so on our website by completing the form found on this link https://www.heritagepartscentre.com/uk/returns where our Returns team will make arrangements to get the part back and issue you a full refund. Best regards.

Posted 2 years ago

“Lazy, Inflexible and not customer focussed. Would not provide a Commercial Invoice for Export.”

Helpful Report

Posted 2 years ago

“Sadly. VW Heritage still use DPD in the South West, so my delivery never arrived. I would like to say that this is 100% down to DPD, but, DPD are capable of delivering on behalf of other sellers, so I am not sure why this happens. I have tried to order from VW Heritage a few times over the 12 months or so, and only when they use a different courier, does the delivery arrive. Sadly, another not so great review. Sorry.”

Helpful Report

Posted 2 years ago

“Still waiting on my order it’s been three weeks already”

Helpful Report

Posted 2 years ago

Hi there Sorry to hear of this issue, I can see my colleagues have been in touch with you about this order.

Posted 2 years ago

“I still havent received them.....please advise status of my order Regards Rob.”

Helpful Report

Posted 2 years ago

Hi Robert Sorry to hear this, we will email you to update you.

Posted 2 years ago

“I have not received my rocker cover gasket as yet, and have not been told when i will get it.”

Helpful Report

Posted 2 years ago

“Says part would fit my car and it doesn’t. You guys don’t even have a phone line to speak to customers. So no customer support whatsoever as email responses are near enough automated and sent once a day. Used to be a happy customer but over the last couple of years you guys have let me down”

Helpful Report

Posted 2 years ago

Hi Paul I am sorry to hear of your dissatisfaction. I know the team have assisted you with your online questions and they are a team of humans, it is not an automated service.

Posted 2 years ago

“The product was dented and damaged in several places. I have tried to contact you to ask for clarification, (I have also attached photographs as evidence) but have received no feedback from you”

Helpful Report

Posted 2 years ago

Hi there. Sorry to hear you've received a damaged part. Please contact us on help@heritagepartscentre.com and we will investigate this further for you.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,245 reviews