Heritage Parts Centre Reviews

4.5 Rating 15,771 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Never again no human contact at all only email poor quality parts”

Helpful Report

Posted 2 years ago

Hi Win I am very sorry to hear of your experience. I can see that my colleagues have been in contact with you about this and offered an alternative quality product and also refund. I am sorry that this part was not up to scratch, we have taken steps to ensure this is investigated.

Posted 2 years ago

“They offer "Saturday delivery" on their website, at a cost of £18.95, but have no note on the delivery page saying that this is ONLY for orders on Friday received before 4pm, otherwise your order will be sent out the NEXT WORKING DAY. I had had wanted it delivered on TUESDAY, I could have paid only £9 for Next Day Delivery, or £14.94 for Next Day Delivery before 12. Heritage no longer has ANY TELEPHONE CONTACT, with contact only via emai or webform with up to 24 hours delay. Formerly a great company to deal with, but no longer.”

Helpful Report

Posted 2 years ago

Hi there Sorry for your experience, but as we said in our communications with you, all express orders have a cut off time. Orders placed after 4pm on a Friday cannot be fulfilled on a Saturday and this information in on our website.

Posted 2 years ago

“Solo me ha venido la goma del cristal.pensaba que venía una estructura metálica rígida que es la que tengo rota”

Helpful Report

Posted 2 years ago

Hola Lamento su experiencia. Lo he comprobado y veo que mi colega le ha puesto al día sobre este asunto. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com

Posted 2 years ago

“Once again ,I've already sent a review. Poor quality of product.You should not supply a part that is not fit for purpose. You should not supply a part that is dangerous if fitted to a motor vehicle.”

Helpful Report

Posted 2 years ago

Hi Gregory Sorry to hear this. I cannot see any emails from you to our Customer Service team, please do reach out to us via help@heritagepartscentre.com so we can try and resolve your issue. Our reviews platform asks for both product and company reviews, this one has come through as a company review so I cannot help further on this platform.

Posted 2 years ago

“Still waiting for one part from my order, very poor communication”

Helpful Report

Posted 2 years ago

Hi there Sorry for your experience with this order. I can see that you asked the status of your order on 11th August and we notified you of one part that was out of stock when you placed your order and gave a timeframe for re-stock. I am glad to say the part is in our warehouse and your order will be completed within the next 2-3 working days.

Posted 2 years ago

“Really poor quality part and basically unusable - the end of the coil is too fat to fit the kinglead so pretty much useless - £50 wasted with this company and despite what the website says, no useful way to contact them to sort it out.”

Helpful Report

Posted 2 years ago

Hi Tony I am sorry to hear this. Please contact us via help@heritagepartscentre.com so we can help resolve this for you.

Posted 2 years ago

“Hallo Heritage ! dise teile ist bei mir noch nicht angekommen ! bite un Meldung danke”

Helpful Report

Posted 2 years ago

Hallo Daritza, Vielen Dank für Ihre Bewertung. Wie ich sehe, hat einer meiner Kollegen Ihnen eine E-Mail bezüglich Ihrer Anfrage geschickt und diese wurde nun gelöst. Bitte teilen Sie uns mit, wenn wir Ihnen sonst noch weiterhelfen können.

Posted 2 years ago

“Todavía no ha llegado el pedido”

Helpful Report

Posted 2 years ago

“Aún no lo recibo”

Helpful Report

Posted 2 years ago

Buenas tardes Lamento oír esto, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com para que uno de nuestro servicio de atención al cliente pueda investigar esto para usted.

Posted 2 years ago

“Absolutely rubbish, one part i ordered was sent in an over sized box that was broken and unsecure so the part wasn't in the box went it arrived. My next order was sent with the wrong items and I was told that they were actually correct when clearly they weren't, A company that has no regard for its customers. I will only shop at Just Kampers from now on...”

Helpful Report

Posted 2 years ago

Hi there I am sorry to hear that the order arrived with damaged packaging that meant the part was lost, I can see that my colleagues have sent a replacement for the part you ordered. We also replied letting you know the correct part for your purpose, as there looks to have been some confusion at point of initial order.

Posted 2 years ago

“no llego nada de lo pedido y pagado”

Helpful Report

Posted 2 years ago

“Mal.No me ha llegado.”

Helpful Report

Posted 2 years ago

“Bought some led running lights for a 04 gto only cuz when I type in Rideskinz style 1 led running lights it shoots me to this website. So order them , I received them with no instructions to install just product in a box. The screws don’t even fit through the black bracket. To top it off , my original led DRL lights are 12” long and these are 9 1/2. Just trash! Worst place I’ve ever shopped never again nor will I recommend.”

Helpful Report

Posted 2 years ago

“Der kleine Aufkleber ließ sich nur extrem schwer von der Trägerfolie lösen. Papierreste mussten mühevoll einzeln entfernt werden. Man hätte den Aufkleber als Brief mit einem Porto von 85 Cent verschicken können. Berechnet wurden aber über 7(!) Euro, das ist Wucher. Ich bin sehr unzufrieden.”

Helpful Report

Posted 2 years ago

“Pedí varias cosas que me llegaban en dos paquetes, un paquete me llego sin problemas y cuando dijeron, el otro paquete lo devolvieron a cuando puse la reclamacion lo volvieron a enviare rapidamente, pero ayer en el reparto de dhl ponia direccion insuficiente, llame para saber que estaba pasando con mi paquete ya que el anterior ha llegado perfectamente y puse una reclamacion, me dijeron que llamarían y todavía no se que esta pasando con mi paquete.”

Helpful Report

Posted 2 years ago

Hola Lamento su experiencia con esta entrega, he hecho un seguimiento y mis compañeros han estado investigando esto con nuestro almacén en Europa para usted. Le informaremos más tarde.

Posted 2 years ago

“Hallo Ich hätte gerne bei der letzten Bestellung die 10% Rabatt für den Newsletter erhalten. Leider war das nicht möglich. Auch bei schriftlicher Nachfrage konnte man mir nicht helfen. Mit freundlichen Grüßen”

Helpful Report

Posted 2 years ago

Hallo Bert Es tut mir leid, dass das Problem aufgetreten ist. Wie ich sehe, hat mein Kollege auf unsere Anfrage im März geantwortet und darum gebeten, dass Sie die Pop-up-Seite ausfüllen, um das Newsletter-Abonnementformular auszufüllen, damit Sie den Rabattcode erhalten können. Wenn Sie uns über help@heritagepartscentre.com kontaktieren, werden wir erneut versuchen, Sie durch den Prozess zu führen.

Posted 2 years ago

“Nicht zufrieden falsche Ware bekommen”

Helpful Report

Posted 2 years ago

Hallo Toni es tut mir leid, das zu hören. Ich kann keine E-Mails von dir an unser Team zu diesem Thema sehen. Wenn du dich über help@heritagepartscentre.com an unser Kundendienstteam wendest, werden wir herausfinden, was passiert ist und eine Lösung für dich finden.

Posted 2 years ago

“Didn't receive door mirror as of yet and no confirmation on date of arrival”

Helpful Report

Posted 2 years ago

Hi Thomas Sorry to hear this, your order confirmation email would have stated those mirrors were out of stock when you ordered and also should have given you a timeframe for re-stock. We are expecting more stock in the next 2-3 weeks and will send them to you ASAP once they are delivered to us. If you need help in future, or wish to ask about back ordered parts, please do contact us via help@heritagepartscentre.com

Posted 2 years ago

“Wrong part sent. Ordered a full gasket set, received a single rocker cover gasket. Part no.s were completely different. No care in parts picking or double checking. Wont order from heritage again.”

Helpful Report

Posted 2 years ago

Hi Graeme I am very sorry to hear this. I have checked our order history and that indicates full gasket set was sent. I have also checked our coms platforms and cannot see any emails from you regarding this. Please do reach out to us via help@heritagepartscentre.com so we can help you find a solution.

Posted 2 years ago

“4 weeks have not received item purchased will not use this company again”

Helpful Report

Posted 2 years ago

Hi John I am sorry for your experience with this order. I can see that my colleagues have been and are continuing to liaise with Auspost on your behalf to find out what is going on for you. If they cannot find the items we will replace them or refund you.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,771 reviews