Heritage Parts Centre Reviews

4.5 Rating 14,711 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Anonym

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

1154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“My car is a manual and it appears the brake pedal rubber you sent is for an automatic.”

Helpful Report

Posted 2 years ago

Hi Ric Please do reach out to us via help@heritagepartscentre.com. The order you reference (and your account) only show one order for Halogen bulbs, not brake pedal rubbers.

Posted 2 years ago

“I have ordered from heritage on several occasions with no problem because of the excellent sales team on the other end of the phone... Now has to be done online it is not the enjoyable experience any more. Dont have anything else to say apart from very poor.”

Helpful Report

Posted 2 years ago

“Very disappointed paid for farts delivery that didn’t happen went to fit panels one had been pressed wrongly 10mm on a swage line so looks awful no contact number only email very slow contact now put me way behind on a job”

Helpful Report

Posted 2 years ago

“Can’t get in touch by phone only email Having problems getting my order, No answer has how we can resolve the problem Just keep sending the same email 🥱”

Helpful Report

Posted 2 years ago

Hi Damien Sorry to hear of your issues with this order. My colleague sent an update to you at 1:45pm today, please check your inbox - we are working on this and speaking to the courier on your behalf.

Posted 2 years ago

“Katastrophal, weder per Mail noch Anruf zu erreichen - Ware wurde nicht zu mir geschickt sondern zu jemand anders....”

Helpful Report

Posted 2 years ago

“I'm shocked to travel all the way to Shoreham to find our you've closed your shop. Surely a high percentage of your customers value skilled face to face sales advice. Or is this just a sign of the times that there is a fundamental lack of knowledge in training staff in effective selling skills.”

Helpful Report

Posted 2 years ago

Hi Michael Sorry to hear you had a wasted journey, our website does say our shop has closed. Sadly, after COVID there was a huge downturn in demand for the shop and we found that customers received faster and more accurate advice online.

Posted 2 years ago

“Still havent got my Mirrors after 2 week waiting”

Helpful Report

Posted 2 years ago

Hi Raimonds The mirrors on your order were out of stock when you placed your order I'm afraid. I have sent you an email with an update on re-stock.

Posted 2 years ago

“Parts are OK...BUT YOU CANNOT ORDER OVER THE PHONE AND GET EXPERT ADVICE ANYMORE...REALLY GUTTED!”

Helpful Report

Posted 2 years ago

Hi Sean, we have a team of dedicated enthusiast staff ready to answer any questions or give technical support via email. They reply to all enquiries within 2 hours during business hours Monday to Friday.

Posted 2 years ago

“You sent a mix of differing valve guide tubes - I raised a Jira ticket - no reply I have several issue with other orders, you fail to reply, have no phone number - awefull service”

Helpful Report

Posted 2 years ago

“I purchase a fuse for a gti mki, after long waiting because even you did announce the oart was in stock, it was not, finally I recieved the woring part many day a go and I have file a complaint and a refond, but to this day no answer from you. Worse experience ever with heritage. Felipe Moreno”

Helpful Report

Posted 2 years ago

“Aún no he recibido el paquete”

Helpful Report

Posted 2 years ago

“I already told them that I´m unhappy with my only order.”

Helpful Report

Posted 2 years ago

Hi Julian, I am sorry to hear of your experience. I can see my colleagues have been trying to assist you but you decided not to pursue the matter further. I have sent you an email to resolve this for you.

Posted 2 years ago

“Will not used you again when things go wrong no number to call and only email with in five working days this is no good for me”

Helpful Report

Posted 2 years ago

Hi Jason, I am sorry to hear that you're dissatisfied. I have reviewed all our online communications with you and can see that we have replied to all messages within the same day. I am sorry that the phone line is not available, from research we found that our online responses were faster and more accurate for our customers and also customers were not kept on hold waiting for operatives to be free.

Posted 2 years ago

“Parts damaged and missing /broken parts Had 1 email asking for picture proof, sent picture and have had no reply since to see whether ill be receiving a new part etc, customer service shocking”

Helpful Report

Posted 2 years ago

Hi Christopher, I am sorry to hear that you received a damaged item. I have followed this up and can see that my colleagues have been communicating with you and have organized a replacement for you.

Posted 2 years ago

“Not received”

Helpful Report

Posted 2 years ago

Hi Christian I am sorry to hear this. We have looked into your order and our information states that one part of your order was dispatched on 28th March and the remaining item was sent on 13th April. Please contact us via help@heritagepartscentre.com and we can then check into this further for you.

Posted 2 years ago

“Wings came dented and scratched”

Helpful Report

Posted 2 years ago

Hi Jacob, I am sorry to hear you received damaged items. I have looked into this and cannot see any communication from you about this, please email us via help@heritagepartscentre.com and we will resolve this for you.

Posted 2 years ago

“Only had half my order.Then waited for two weeks . Received a message to say ,it will be 2 months before I’ll get my rest off order.went to eBay got next delivery and cheaper”

Helpful Report

Posted 2 years ago

Hi Stephen I am sorry to hear that we were unable to fulfill your order. We are constantly seeking to ensure that our stock levels are maintained, but sometimes issues with suppliers mean that we have to notify customers that there will be a delay in stock arriving.

Posted 2 years ago

“Product is not fit for purpose. Poor after-sales support.”

Helpful Report

Posted 2 years ago

Hi there I am sorry to hear of your experience, and have looked into this for you. I can see that our team advised you that the product you purchased was not suitable for the application and also sent you some replacement parts to assist fitment. If you need further assistance please do reach out to us via help@heritagepartscentre.com

Posted 2 years ago

“I ordered wrong part!”

Helpful Report

Posted 2 years ago

Hi Rod, do remember that you can contact us via help@heritagepartscentre.com to ask for advice before purchase. We have a team of experienced enthusiast technical support operatives ready to advise you on the correct parts for your vehicle.

Posted 2 years ago

“Didn’t arrive with my order, ended up reusing the old nuts.”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,711 reviews