Heritage Parts Centre Reviews

4.5 Rating 15,771 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“No he recibido el tanque de expansión, voy a poner una reclamación”

Helpful Report

Posted 1 year ago

Buenas tardes Lamento oír esto, pero puedo ver que mi colega le actualizó con una estimación de entrega el viernes 27 de octubre.

Posted 1 year ago

“I really wish I could write a review about the switch but I have not yet received it! Ordered 3 weeks ago and I received an email confirming that it was in stock and on its way!”

Helpful Report

Posted 1 year ago

Hi Suzanne I am sorry to hear of your disappointment, however I can see that our customer service team replied to your enquiry on the day of your order and offered to cancel the order. They also replied to your follow up enquiry a week before we said the item would be in back in stock, where they offered to cancel the item, refund you, and also offered a discount code as an apology. We have not heard back from that email, but are still willing to honour our offer to cancel and refund you.

Posted 1 year ago

“Horrible experiencie. i didn’t get my parts, don’t know why, neither my money refunded.”

Helpful Report

Posted 1 year ago

Hi Bruno, I am sorry to hear of your experience. I can see that my colleagues have dealt with this for you now and due to an address change, your order was not fulfilled. As soon as the items are returned by the courier your refund will be actioned.

Posted 1 year ago

“El paquete no ha llegado”

Helpful Report

Posted 1 year ago

“sono molto soddisfatto del prodotto e molto insoddisfatto del servizio . ho scambiato almeno dieci mail con una signora che non capiva che volevo due indirizzi differenti per la spedizione e la fatturazione. continuava a mescolare dati di una e di un altra finche finalmente ha scritto correttamente salvo poi spedire e fatturare allo stesso indirizzo. sbagliando. questa l'ultima mail Katy McCluskey (Heritage Parts Centre Ltd) 12 Sept 2023, 16:42 BST Hi Fabio, The account has been amended as follows; Shipping address Fabio Fabani Laboratorio orafo Via bassini 44 20133 milano Invoice address Fabio giommoni Via valvassori peroni61 20133 milano questa e' come e' arrivato il pacco Indirizzo di Spedizione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 Metodo di spedizione IT - Consegna standard Indirizzo di fatturazione Fabio Fabani Laboratorio orafo Via Edoardo Bassini 44 Milano, Milano, 20133 Italia T: 3316037877 questo dopo dieci email !!!!!!!!!! per fortuna la marmitta va benissimo .”

Helpful Report

Posted 1 year ago

“No he recibido nada de momento.”

Helpful Report

Posted 1 year ago

Buenas tardes Lamento oír esto. Le he enviado por correo electrónico los detalles del seguimiento de su pedido, que ha sido totalmente enviado a usted.

Posted 1 year ago

“HOLA NUNCA HE RECIBIDO MI PAQUETE”

Helpful Report

Posted 1 year ago

Buenas tardes Lo siento, su pedido estaba fuera de stock en el momento de la compra y su correo electrónico de confirmación del pedido lo habría indicado. Le he enviado un correo electrónico para encontrar una solución, si necesita ponerse en contacto con nosotros sobre productos o pedidos envíenos un correo electrónico a través de help@heritagepartscentre.com

Posted 1 year ago

“Refused to cancel the order 5mins after placing it and gave some ridiculous process for return instead of just sending a returns label as requested”

Helpful Report

Posted 1 year ago

Hi there I am sorry we couldn't get to your order in time to cancel it. We will look into our returns procedures and hope that you have a better customer experience with your next purchase.

Posted 1 year ago

“Mai ricevuto i pezzi ordinati.”

Helpful Report

Posted 1 year ago

Ciao Mi dispiace molto che non abbia ricevuto il suo ordine. Vedo che i miei colleghi hanno avviato un'indagine con il partner di consegna locale e la tengono informata in merito. Se i corrieri hanno perso il suo ordine, provvederemo a sostituirlo o a rimborsarlo.

Posted 1 year ago

“Liked it better when you took phone orders”

Helpful Report

Posted 1 year ago

Hi Francis Sorry to hear of your disappointment, the decision to move to online only contact has been as a result of customer feedback and waiting times on telephone enquiries. Our team reply to online messages within 2 hours during business hours Monday to Friday and we have a team of enthusiasts ready to answer any questions to help guide you place your online order correctly.

Posted 1 year ago

“NEFASTA, TODAVIA NO HE RECIBIDO NADA LLEVO MAS DE UN MES Y MEDIO ESPERANDO NO HAY TELEFONO PARA PEDIR INFORMACION Y TE REMITEN A LA PAGINA WEB EN LA PAGINA WEB NO TE DAN NINGUNA SOLUCION, SOLO DICEN QUE LO HAN ENVIADO EL TRANSPORTISTA NO SABE NADA CAOS TOTAL”

Helpful Report

Posted 1 year ago

Buenas tardes Alfredo Siento la espera de su pedido. Mis compañeros de nuestro almacén europeo están haciendo el seguimiento con DHL por usted, ya que su pedido está atascado desde hace tiempo. Le hemos enviado un correo electrónico para ponerle al día y le daremos más información tan pronto como el servicio de mensajería nos responda.

Posted 1 year ago

“Still waiting on parts, was left short! Does anyone care in heritage parts ??”

Helpful Report

Posted 1 year ago

I am sorry to hear you feel this way. Please email our Customer Service team on help@heritagepartscentre.com and they will be more than happy to look into this further.

Posted 1 year ago

“Hice un pedido con 5 piezas. Dos de ellas las he recibido perfectamente, en dos envios distintos. La tercera pieza, debia haber llegado supuestamente en el primer envio, pero no estaba dentro del paquete. Reclamé varias veces y me aseguraron que la enviaron, aunque el embalaje del paquete estaba perfectamente, sin ningún golpe. Total que no me han abonado la pieza, que tenía un valor de 15 eur aprox. Y en cuanto a las dos ultimas piezas, me informaron que no podian tramitarla y anularon el envio y me devolvieron el importe. Total, que 5 piezas, y solo he recibido 2.”

Helpful Report

Posted 1 year ago

Siento mucho tu experiencia con este pedido. Veo que mis compañeros han intentado ayudarte y también te han reembolsado el importe de los artículos que no estaban en stock y no se han podido suministrar. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 1 year ago

“Poor communication and service. Told me that I wouldn’t be charged any extra if my order was below $1000 however when it was on the way I got hit with close to $500 in extra fees for a $900 order. They charged me GST and I was charged extra GST at the border which they said they would reimburse me but I am still waiting for that and fear I won’t see it. I would advise taking your business somewhere else as the service has been extremely poor.”

Helpful Report

Posted 1 year ago

Hi James I am sorry for your experience with this order. We have been in communication with you and resolved this, but the communication could have been speedier and we apologize for that.

Posted 1 year ago

“I have dealt with this company in the past, I tried to contact today to purchase some engine parts, and there are no telephone contact numbers, it's all on line, we'll, because of that, they have lost my trade, and any future business, how narrow minded are companies today that they forget the core of customer service.”

Helpful Report

Posted 1 year ago

Hello Mr Seaward I am sorry to hear of your disappointment. We made the decision to be online only after feedback from our customers and to provide a speedier and accurate response to customer enquiries. We answer all online enquiries with 2 hours of receipt during business hours Monday to Friday.

Posted 1 year ago

“I ordered a new distributer due $70 and paid $45 delivery, it was not clear on the website that it was coming from the UK to USA. The delivery charges were far too much for the weight of the item. I paid half the amount for a product that weight over 10kg heavier, and this took less time too arrive than the heritage one did. I won't be ordering from them again”

Helpful Report

Posted 1 year ago

Hi Nicholas I am sorry to hear this, we are constantly looking at ways of providing cheaper shipping rates for international orders and will feed this information back to our team.

Posted 1 year ago

“Teile waren nicht vorrätig und wären erst in 6 Wochen verfügbar gewesen. Bitte Lieferfähigkeit im Shop hinterlegen. Danke”

Helpful Report

Posted 1 year ago

Guten Tag es tut mir leid, dies zu hören. Für alle Teile auf unserer Website, die nicht auf Lager sind, wird auf der Produktseite ein voraussichtliches Datum oder ein Zeitrahmen für die Wiederverfügbarkeit angegeben. Die einzige Ausnahme ist, wenn Teile bei unseren Lieferanten im Rückstand sind. Ich werde Ihre Anmerkungen an unser Einkaufsteam und das Website-Team weiterleiten.

Posted 1 year ago

“I received the most awful cheap I'll fitting parts (Forst headlamp surrounds) They did not fit and were clearly mass produced thin tin at £30 each I want a full refund please”

Helpful Report

Posted 1 year ago

Hi Tim I am sorry to hear this, I can see that our team have been in communication with you and have arranged for refund. Forst are seen as a good quality brand, so we have also fed this information back to our quality control team.

Posted 1 year ago

“Shipping takes too long.”

Helpful Report

Posted 1 year ago

Hi there I am sorry to hear this. We are constantly reviewing our delivery partners to cut delivery times, I am sorry that your order took some time to reach you.

Posted 1 year ago

“Hi there,I have not received my order-SKU 171-898-113/B.Can we find out we’re the order is thank you.”

Helpful Report

Posted 2 years ago

Hi Paul Sorry about the wait for this item, I can see that my colleagues have updated you and your order is on its way.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,771 reviews