Heritage Parts Centre Reviews

4.5 Rating 14,244 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Parts are OK...BUT YOU CANNOT ORDER OVER THE PHONE AND GET EXPERT ADVICE ANYMORE...REALLY GUTTED!”

Helpful Report

Posted 1 year ago

Hi Sean, we have a team of dedicated enthusiast staff ready to answer any questions or give technical support via email. They reply to all enquiries within 2 hours during business hours Monday to Friday.

Posted 1 year ago

“You sent a mix of differing valve guide tubes - I raised a Jira ticket - no reply I have several issue with other orders, you fail to reply, have no phone number - awefull service”

Helpful Report

Posted 1 year ago

“I purchase a fuse for a gti mki, after long waiting because even you did announce the oart was in stock, it was not, finally I recieved the woring part many day a go and I have file a complaint and a refond, but to this day no answer from you. Worse experience ever with heritage. Felipe Moreno”

Helpful Report

Posted 1 year ago

“Aún no he recibido el paquete”

Helpful Report

Posted 1 year ago

“I already told them that I´m unhappy with my only order.”

Helpful Report

Posted 1 year ago

Hi Julian, I am sorry to hear of your experience. I can see my colleagues have been trying to assist you but you decided not to pursue the matter further. I have sent you an email to resolve this for you.

Posted 1 year ago

“Will not used you again when things go wrong no number to call and only email with in five working days this is no good for me”

Helpful Report

Posted 1 year ago

Hi Jason, I am sorry to hear that you're dissatisfied. I have reviewed all our online communications with you and can see that we have replied to all messages within the same day. I am sorry that the phone line is not available, from research we found that our online responses were faster and more accurate for our customers and also customers were not kept on hold waiting for operatives to be free.

Posted 1 year ago

“Parts damaged and missing /broken parts Had 1 email asking for picture proof, sent picture and have had no reply since to see whether ill be receiving a new part etc, customer service shocking”

Helpful Report

Posted 1 year ago

Hi Christopher, I am sorry to hear that you received a damaged item. I have followed this up and can see that my colleagues have been communicating with you and have organized a replacement for you.

Posted 1 year ago

“Not received”

Helpful Report

Posted 1 year ago

Hi Christian I am sorry to hear this. We have looked into your order and our information states that one part of your order was dispatched on 28th March and the remaining item was sent on 13th April. Please contact us via help@heritagepartscentre.com and we can then check into this further for you.

Posted 1 year ago

“Wings came dented and scratched”

Helpful Report

Posted 1 year ago

Hi Jacob, I am sorry to hear you received damaged items. I have looked into this and cannot see any communication from you about this, please email us via help@heritagepartscentre.com and we will resolve this for you.

Posted 1 year ago

“Only had half my order.Then waited for two weeks . Received a message to say ,it will be 2 months before I’ll get my rest off order.went to eBay got next delivery and cheaper”

Helpful Report

Posted 1 year ago

Hi Stephen I am sorry to hear that we were unable to fulfill your order. We are constantly seeking to ensure that our stock levels are maintained, but sometimes issues with suppliers mean that we have to notify customers that there will be a delay in stock arriving.

Posted 1 year ago

“Product is not fit for purpose. Poor after-sales support.”

Helpful Report

Posted 1 year ago

Hi there I am sorry to hear of your experience, and have looked into this for you. I can see that our team advised you that the product you purchased was not suitable for the application and also sent you some replacement parts to assist fitment. If you need further assistance please do reach out to us via help@heritagepartscentre.com

Posted 1 year ago

“I ordered wrong part!”

Helpful Report

Posted 1 year ago

Hi Rod, do remember that you can contact us via help@heritagepartscentre.com to ask for advice before purchase. We have a team of experienced enthusiast technical support operatives ready to advise you on the correct parts for your vehicle.

Posted 1 year ago

“Didn’t arrive with my order, ended up reusing the old nuts.”

Helpful Report

Posted 1 year ago

“no he recibido el pedido, y esta es la segunda vez que lo comunico por favos vuelvan amandar el pedido (esta pagado i no recibido) gracias”

Helpful Report

Posted 1 year ago

Lamento oír hablar de su experiencia. No he visto que nos haya enviado un correo electrónico. Le enviaré un correo electrónico más tarde para investigar su pedido.

Posted 1 year ago

“Not yet received!”

Helpful Report

Posted 1 year ago

“Venditore non affidabile da lasciare perdere . Ordinato la calotta Bosch per sapere qualcosa dell'articolo dopo varie richieste , ho dovuto intervenire tramite PayPal , mi hanno risposto che avrei dovuto aspettare dalle quattro alle sei settimane per l'articolo , ok . Dopo una settimana mi arriva una calotta Beru , informo PayPal del disguido che a me non andava bene e dopo tante sollecitazioni per avere una etichetta per rendere l'articolo non confome alla descrizione ho dovuto rimetterci di tasca mia euro 19,35 . Lo sconsiglio vivamente ci ho perso dietro tanto tempo e nervoso per una loro mancanza di rispetto .”

Helpful Report

Posted 1 year ago

“Nearest I can tell add didn't say anything about weather or not there was a cruse control on switch, and I don't know if it will really work”

Helpful Report

Posted 1 year ago

“estoy muy descontento porque todavia no e ha llegado el articulo”

Helpful Report

Posted 1 year ago

“There is nothing wrong with the part, but if I had know how I would be treated over being sent the wrong part in my last order I wouldn’t have bought this part from heritage, I won’t buy any thing else from heritage ever again, there are plenty other Vw supplies who will appreciate my business with my new projects.”

Helpful Report

Posted 1 year ago

Hi Grahame Sorry to hear your feedback. I can see our returns team replied asking for further information but had no reply from you. Please do reach out via help@heritagepartscentre.com and we will resolve your product return.

Posted 1 year ago

“Not had them yet plus other parts of my order and the returns is a nightmare”

Helpful Report

Posted 1 year ago

Hi Chris I'm sorry to hear your feedback, I can see that your original order contained out of stock or back ordered parts and my colleague has emailed you to update you on their due dates. I can also see that the return for the parts you ordered in error has been actioned, I am sorry if you find the process a bit clunky but I'm sure you appreciate that we need to record returned items incorrectly ordered on to our system so we can refund. Do reach out to us via help@heritagepartscentre.com if you have any further issues or need any help at all.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,244 reviews