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Heritage Parts Centre Reviews

4.5 Rating 14,709 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
31,441
 Metrics Info
4.5
Based on 14,709 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Clive
Verified Reviewer
“Products were fine, up to standard however the Saturday delivery was non existent. The paperwork had been altered prior to dispatch crossing out the Saturday delivery that I paid for as I needed the parts urgently. Parts arrived on the following Thursday, after complaining had a refund, it wasn’t the money it was that I chose you as you offered Saturday delivery ??”
Helpful Report
Posted 1 year ago
RICARDAS ONAITIS
Verified Buyer
“excessive installation”
Helpful Report
Posted 1 year ago
Simon
Verified Reviewer
“Item not recevied.”
Helpful Report
Posted 1 year ago
Keith
Verified Reviewer
“Item never arrived. Attempted multiple times to contact supplier without success. Will not buy from again.”
Helpful Report
Posted 1 year ago
Keith
Verified Buyer
“Part has not arrived. Attempted to contact multiple times without a response. Will not buy from again.”
Helpful Report
Posted 1 year ago
Pauline
Verified Reviewer
“I was appalled when I received the package - it was ripped , some of the wood damaged , all bags inside where torn, screws were flying loosely in the box and about a third of the screws where missing - will have to get in contact with them to sort it out and send the missing parts - then we will see”
Helpful Report
Posted 1 year ago
Julian
Verified Reviewer
“Wurde kaputt geliefert. Warte bis heute auf meine Rückzahlung”
Helpful Report
Posted 1 year ago
Ed Gibbs
Verified Reviewer
“The part has failed to arrive nearly 3weeks after ordering. I have contacted customer support and they are slow to respond and just blame the delivery company. It has been a complete nightmare and I now have a problem customer that needed an exhaust fitted.”
Helpful Report
Posted 1 year ago
Ed Gibbs
Verified Reviewer
“The parts have failed to arrive after nearly 3weeks and I have had to buy them from elsewhere.”
Helpful Report
Posted 1 year ago
JAMES ALLEN
Verified Buyer
“The part I ordered was a carburettor screw - but I was charged £11.90 for postage - the small screw came in two boxes but could have been delivered in a small padded envelope - it still took three days postage before I received it”
Helpful Report
Posted 1 year ago
Mirko
Verified Buyer
“cheap plastic wrap, a plastic bag has the same function”
Helpful Report
Posted 1 year ago
Rob Dack
Verified Reviewer
“Fuel pump is excellent and good price but express delivery was a joke and after 3 weeks I am still waiting for promised refund from Heritage”
Helpful Report
Posted 1 year ago
Juan Ramon Martin Muñoz
Verified Reviewer
“I haven't received this piece yet, and it's been a long time thank you”
Helpful Report
Posted 1 year ago
Daniel
Verified Reviewer
“I over ordered and and emailed straight away so as to reduce it. But I never heard anything back. Bring back the telephone as a line of communication.”
Helpful Report
Posted 1 year ago
Frank Jacob
Verified Buyer
“Bought an expensive part that was misrepresented in the online catalog and got no help”
Helpful Report
Posted 1 year ago
Dietmar
Verified Reviewer
“Hey there, the tinware was damaged. I send it back. And now I’m waiting for the repayment. Regards Dietmar Brunner”
Helpful Report
Posted 1 year ago
Joaquin
Verified Buyer
“Buenos días, Pues muy mal porque desde el 12 abril que hicimos el pedido todavía no lo hemos recibido. Se nos indica que el pedido está desaparecido y no nos dan ninguna solución. Esta incidencia está ocasionando un grave perjuicio para mi empresa y para mi cliente. Necesito que me solucionen el problema urgentemente.”
Helpful Report
Posted 1 year ago
Chris Kitson
Verified Reviewer
“Delivery was very quick but unfortunately you sent the wrong part for my van so we had to buy it from our local car parts shop in the end”
Helpful Report
Posted 1 year ago
Nicolay
Verified Buyer
“Engine tins come in damaged because of the lack of wrapping paper, they were half way wrapped in plastic wrap and rubbed against eachother during shipping causing damage”
Helpful Report
Posted 1 year ago
Josep Cazorla
Verified Reviewer
“I never receive it. I'm still waiting to receive it after paying for it.”
Helpful Report
Posted 2 years ago
Heritage Parts Centre is rated 4.5 based on 14,709 reviews
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