Heritage Parts Centre Reviews

4.5 Rating 14,245 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Bought on 01-09-2023 it’s now 02-14-2023 and I do not have the part yet.”

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Posted 2 years ago

“What happened to the 10% discount”

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Posted 2 years ago

Hi Stephen Sorry to hear this - do reach out and message us via help@heritagepartscentre.com so we can investigate for you.

Posted 2 years ago

“I ordered one simple stud a month ago and I didn’t receive it!!!!!!!!!!!!!!! Your website don’t show your company is not in USA!!!!!”

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Posted 2 years ago

Hi Antonio I can see my colleagues have been in communication with you about this, I am sorry for the courier delay.

Posted 2 years ago

“Hi. I haven't received the part an inconvenient happened with the package. Thanks for you help.”

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Posted 2 years ago

“When I bought the clutch kit, you put the wrong part in it and I’ve ended up spending more money to resolve the problem. This was due to the fact that I was time-limited.”

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Posted 2 years ago

“Not very good at all. I have not received the part I ordered over a month ago! Please inform me why.”

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Posted 2 years ago

Hi Tony I am very sorry to hear this, one of our team will email you today to resolve your delivery issue.

Posted 2 years ago

“I buy VW Jetta mk2 rear wheel arch and rear wring Gourmet which never received and rear wheel arch which I received broken serval emails send to them no response with the matter even I ask them returns my money no response before buying plz be aware they shake my trust on VW heritage”

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Posted 2 years ago

Hi there I am sorry your order arrived with damage - I can see our team have reached out and organized a replacement for you, but please do accept our apologies.

Posted 2 years ago

“Hi i ordered it a long time ago and i really need this part pls but have not Arrived yet”

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Posted 2 years ago

“Custom's duty. Went to pay and DHL site was corrupted and was unable to pay the $1.95 amount due and gave up after several try's. Found the clips at bus depot with no hassle”

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Posted 2 years ago

Hi Howard I am sorry for your experience with DHL, unfortunately we have no control over customs duties but hope that the experience has not put you off shopping with us in future.

Posted 2 years ago

“I order the party and pay immediately but you only put the part to shipping after 15 days. I didn’t receive the part yet. Your site inform the part is in US but is not. The part is in UK.”

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Posted 2 years ago

“Hasnt arrived yet”

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Posted 2 years ago

“What’s happenin to the 10% discount lol”

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Posted 2 years ago

“Have not received my order you”

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Posted 2 years ago

“Haven’t received the part.”

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Posted 2 years ago

“It seems to be automated put my ref in found the part as per bot for three items, when they arrived two did not fit the vehicle and it cost me £9 to return them overall not a great service .”

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Posted 2 years ago

“Still waiting for it to be delivered... ordered it in August and still waiting”

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Posted 2 years ago

“Haven’t received it yet”

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Posted 2 years ago

“I brought 2 itsms the same by mistake on a weekend ten minutes after I brought them I emailed to say I'd brought an extra one by mistake. And not to send the extra one out. This was ignored as Monday I Tuesday when we come back from new year I got aN email at 9.24 said parcel had been dispatched and there nothing I can do other than return it. The problem is its floor for a mk2 golf it will cost me over £30 to return . So I was very annoyed at the response and lack of help I got .”

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Posted 2 years ago

Hi Steven I am sorry for your experience, my colleagues replied to you as soon as we returned from the Christmas holiday period but the order had already cleared warehouse. You placed your order on the Sunday and Monday was a bank holiday but we replied as soon as we could on the Tuesday, I am sorry we couldn't help further.

Posted 2 years ago

“delivery was late DH site was corrupted duty fee was charged not able to pau the amall duty fee so I just left it in the duty shop and got my clips elsewhere/”

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Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,245 reviews