Heritage Parts Centre Reviews

4.5 Rating 15,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“BUONGIORNO IL PARAURTI NON MI E' ANCORA ARRIVATO”

Helpful Report

Posted 2 years ago

“Not received, and no contact”

Helpful Report

Posted 2 years ago

Hi Gavin I can see that you enquired about a part on your order which my colleague replied to on 10th July. The part is awaiting delivery from our supplier and has been delayed until mid-September. Please contact us via help@heritagepartscenrtre.com if you need further information.

Posted 2 years ago

“Item didn't arrive. Was told to wait. Had to re order.”

Helpful Report

Posted 2 years ago

Hi Shane I can see my colleagues helped you under enquiry #314367, I am sorry for Royal Mails delivery failure. I can see that we have refunded you, please do reach out to us via help@heritagepartscentre.com if you need any further assistance.

Posted 2 years ago

“This one didn't arrive!”

Helpful Report

Posted 2 years ago

Hi Rob I am sorry about that. We have been dealing with you under enquiry #305919 due to multiple online accounts and can see that we have since resolved the issue.

Posted 2 years ago

“Lo siento pero no puedo estar contento. Todavía no me Ha llegado ningún producto.”

Helpful Report

Posted 2 years ago

Buenas noches Siento el retraso en la entrega, veo que su pedido ha sido entregado. En el futuro, póngase en contacto con nosotros a través de help@heritagepartscentre.com para obtener información sobre el seguimiento del pedido o las estimaciones de entrega.

Posted 2 years ago

“Bad website description. Bad customer service. Quick shipping. Will never purchase from here again”

Helpful Report

Posted 2 years ago

Hi Michael Sorry to hear of your frustration. I have reviewed the email trail on your order and can see that both my colleagues explained that the exhaust you ordered was not meant for a stock '69 Beetle. The website description they copied for you further demonstrated this. We regularly check through our customer reviews for any improvements that can be made in website descriptions and I'm sorry but this product was described accurately. I am however, sorry for your experience.

Posted 2 years ago

“I've ordered parts on 29th June its now 3rd July and they still haven't arrived, I've emailed you today to get an update you still haven't replied. I ordered similar parts from Just Kampers as you were out of stock all that I needed on 29th July, I received parts from Just Kampers on 1st Jul by standard post. I am still awaiting gaskets ordered 4 weeks ago still no update.”

Helpful Report

Posted 2 years ago

“The material they claimed to be for auto upholstery was absolute garbage. I was unable to use it and a waste of time and money”

Helpful Report

Posted 2 years ago

“Window was broken”

Helpful Report

Posted 2 years ago

“Delivery was very quick but unfortunately you sent the wrong part for my van so we had to buy it from our local car parts shop in the end”

Helpful Report

Posted 2 years ago

“Hey there, the tinware was damaged. I send it back. And now I’m waiting for the repayment. Regards Dietmar Brunner”

Helpful Report

Posted 2 years ago

“I over ordered and and emailed straight away so as to reduce it. But I never heard anything back. Bring back the telephone as a line of communication.”

Helpful Report

Posted 2 years ago

“I haven't received this piece yet, and it's been a long time thank you”

Helpful Report

Posted 2 years ago

“Fuel pump is excellent and good price but express delivery was a joke and after 3 weeks I am still waiting for promised refund from Heritage”

Helpful Report

Posted 2 years ago

“The parts have failed to arrive after nearly 3weeks and I have had to buy them from elsewhere.”

Helpful Report

Posted 2 years ago

“The part has failed to arrive nearly 3weeks after ordering. I have contacted customer support and they are slow to respond and just blame the delivery company. It has been a complete nightmare and I now have a problem customer that needed an exhaust fitted.”

Helpful Report

Posted 2 years ago

“Wurde kaputt geliefert. Warte bis heute auf meine Rückzahlung”

Helpful Report

Posted 2 years ago

“I was appalled when I received the package - it was ripped , some of the wood damaged , all bags inside where torn, screws were flying loosely in the box and about a third of the screws where missing - will have to get in contact with them to sort it out and send the missing parts - then we will see”

Helpful Report

Posted 2 years ago

“Item never arrived. Attempted multiple times to contact supplier without success. Will not buy from again.”

Helpful Report

Posted 2 years ago

“Item not recevied.”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,773 reviews