Heritage Parts Centre Reviews

4.5 Rating 15,774 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“order never recieved, dissapointing”

Helpful Report

Posted 2 years ago

“After 27 days , I have yet to receive any goods , not for lack of trying to find out by ringing the courier direct in Germany only to be told to make contact with the sender to reclaim the parcel as it was damaged in transit. All I want is my goods or a refund. But the process is so life draining I'm at the point of slitting my wrist. There's no telephone number for me to call , so everything is done through an email system which is so time consuming and inconvenient. I just want my stuff so I can finish my Van”

Helpful Report

Posted 2 years ago

“Hi the Porsche 911 front windscreen rubber dose not fit and I tried to contact you to send it back but no response!!!!”

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Posted 2 years ago

“Havent reseved it as yet”

Helpful Report

Posted 2 years ago

“The parcel didn’t arrive , so useless. Worse still I could only contact heritage and also dpd,by tick box email when a simple phone call could have resolved the problem. Luckily it was only20pounds ish that I’ve lost. I just look at it as a lesson , and will never use heritage again , and any one else who uses dpd. I really dislike faceless corporate company’s who find it ok to make it difficult to contact them”

Helpful Report

Posted 2 years ago

“FOR THE SECOND TIME, WE HAVE NOT RECEIVED OUR PAID FOR PRODUCTS AND DEMAND OUR MONEY BACK POST HASTE!!!!! THAT'S OUR FEEDBACK! CAN'T SAY WE WOULD RECOMMEND YOU TO ANYONE! WORTH DOING A BLOG!”

Helpful Report

Posted 2 years ago

“Im allready 4 weeks later and still not everything is delivered. Although the website showed that all the products were in stock.”

Helpful Report

Posted 2 years ago

“Well the part I bought was the wrong one and after many emails one of your staff finally rang me to discuss, never mentioned returning the product (him not me). I found the whole process frustrating as you do t have a direct line to call which would have made the process a 100 times faster, rather than email tag over a couple of days!!! Overall I probably wouldn’t recommend your service to any one due to the complexity of ordering and then trying to deal with the wrong part sent!!!”

Helpful Report

Posted 2 years ago

“Leider hat das nicht gut funktioniert. Die Ware war nach der angegebene Zeit nicht da. Da ich diese aber dringend brauchte und ein aktueller Liefertermin angegeben werden konnte, habe ich die Ölbestellung storniert. Da ich sowieso bestellt habe, habe ich ein Ölkännchen mitbestellt, was kurz nach der Bestellung auch ankam. Nach der Stornierung des Öls wurden mir die vollen Versandkosten berechnet. Das war ein sehr teures Ölkännchen, das ich nie einzeln bestellt hätte.”

Helpful Report

Posted 2 years ago

“Ordered a part from the online shop witch was indicated as "In Stock" and available ended up waiting for the part over a month, very annoying if like my case i needed the part ASAP”

Helpful Report

Posted 2 years ago

“Mir wurde ein defektes Teil geliefert. Die Erstattung hat knapp 2 Wochen gedauert. Kann den Shop nicht empfehlen”

Helpful Report

Posted 2 years ago

“poor , a disgrace to the vw comunity”

Helpful Report

Posted 2 years ago

“It took too long for parts to arrive and only received notification of dispatch when followed up.”

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Posted 2 years ago

“Still waiting on back order”

Helpful Report

Posted 2 years ago

“The parts went missing and it took nearly 3 weeks to sort it out after multiple emails back and fourth. You cannot contact anyone by phone and is Very disappointing service.”

Helpful Report

Posted 2 years ago

“Impossible to actually talk to a person I was sent the wrong part and can’t even send it back because I’m not sure how to I wouldn’t use it again I prefer talking directly to a person”

Helpful Report

Posted 2 years ago

“excessive installation”

Helpful Report

Posted 2 years ago

“Part has not arrived. Attempted to contact multiple times without a response. Will not buy from again.”

Helpful Report

Posted 2 years ago

“The part I ordered was a carburettor screw - but I was charged £11.90 for postage - the small screw came in two boxes but could have been delivered in a small padded envelope - it still took three days postage before I received it”

Helpful Report

Posted 2 years ago

“cheap plastic wrap, a plastic bag has the same function”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,774 reviews