Heritage Parts Centre Reviews

4.5 Rating 14,249 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“It was very bad”

Helpful Report

Posted 2 years ago

Hi Riccardo I am sorry for your experience - we have emailed you to let you know how to return your order.

Posted 2 years ago

“The item advertised was what I wanted. The item sent was completely different to that which I was expecting. I was then told by the online customer support ( you can no-longer speak to a person) that the listing may have been misleading. No offer of a replacement. Just the feeling that I was wrong for having believed the photographs. I now have to return the part for a refund and source the correct parts elsewhere. No at all happy.”

Helpful Report

Posted 2 years ago

Hi Rob I am sorry for your experience, I have looked into this and cannot see any online enquiries from you to us. I can see that you ordered a Hex Collared Bolt, not Powerflex wishbone bushes as per these images, so do please get in contact with us via help@heritagepartscentre.com so we can help find a solution for you.

Posted 2 years ago

“Absurd. "Import duty" (gotta love the and/or.. wow) amounted to $23! more than the price of the part! Absolutely ridicuIous. No other auto parts supplier I use does this, and I use many in the US. Hello me, Thank you for paying the Import Duty and/or Tax and Customs Clearance Service Charges due on your DHL Express shipment with waybill number 7564000113 from VW HERITAGE PARTS CENTRE. PAYMENT DETAILS Amount Paid CAD 23.09 Transaction ID 92707371-12340467 Payment Date 2022-11-22”

Helpful Report

Posted 2 years ago

“How can I write a review if I haven't received the part yet? When I tracked it I found out that it has been in customs in Germany from the 7th November. Please do something or refund me”

Helpful Report

Posted 2 years ago

Hi Margaret, I am very sorry for the delay in delivery of this part, I have sent you an email with updated information.

Posted 2 years ago

“I still haven't received it yet 🥺”

Helpful Report

Posted 2 years ago

“Took so long to get my part that was in stock Part doesn’t work Window regulator golf mk1”

Helpful Report

Posted 2 years ago

Hi Wesley Very sorry to hear that this part didn't work, we have emailed you to find a resolution for you.

Posted 2 years ago

“Horrible company, many of us (automotive shops)in the states know not to order from heritage parts centre ,we do not recommend never”

Helpful Report

Posted 2 years ago

“Great to receive a review request BEFORE I ACTUALLY RECEIVED MY DELIVERY . The cost for delivery was absolutely ridiculous. The part is tiny and it took forever to leave the factory. The website is deceiving making you think it actually is an Australian company then with further research advertising it delivers faster than Australian companies. Waiting 9 weeks now for delivery at the highest cost. NEVER AGAIN. If this part arrives I’ll faint!”

Helpful Report

Posted 2 years ago

“Still waiting for a part that was ordered over a month and a half ago”

Helpful Report

Posted 2 years ago

Hi David, I am sorry to hear this. I can see that my customer service colleagues mentioned to you the item you ordered was a special order item that we order direct from manufacturers and these items take a little longer. We are always working to try and better our service with these types of items and suppliers, I am sorry we didn't meet your expectations on this occasion.

Posted 2 years ago

“Shame it’s only on the internet now this used to be my go to for parts only used as needed part but nx time I’ll try elsewhere”

Helpful Report

Posted 2 years ago

“No me servían y quise devolverlo y me costaba la devolución más que la compra; en dos palabras sois unos estafadores”

Helpful Report

Posted 2 years ago

“didnt get the package yet.. the israeli post is terrible”

Helpful Report

Posted 2 years ago

“The service is good but the quality of parts is probably the worst I've seen in many years”

Helpful Report

Posted 2 years ago

“My item that I bought didn’t come !”

Helpful Report

Posted 2 years ago

Hi Paulo I am sorry to hear of this delivery failure. I am glad to see that the team have organized a replacement for you now, please do email us via help@heritagepartscentre.com in future if you have any issues with delivery.

Posted 2 years ago

“Customer service as useful as a chocolate fire guard, terrible service”

Helpful Report

Posted 2 years ago

Hi Peter I am sorry to hear of your dissatisfaction, I can see that my colleagues in our technical support team have been assisting you under our enquiry number 271118. I will follow up and email you under this reference to see how we can help further.

Posted 2 years ago

“Very poor customer service. They used DPD for delivery, I received multiple text messages, changing delivery date and time. Each time I followed the tracking, and the driver quit within 15 mins of delivery, claiming he missed me. No help from Heritage Parts. I waited ages, lost the customer, and now have expensive parts gathering dust on the shelf. They had the nerve to offer me 10% off my next order. As if I would ever use this company again. Now the morons hound me to leave a review. Not one brain cell in the whole operation.”

Helpful Report

Posted 2 years ago

Hi Nathan I am sorry to hear of the issues you experienced with DPD. I know our customer service team immediately called them on your behalf to resolve this issue and get your order to you after receiving an email from you overnight alerting them to the issue. I can only apologize for our service delivery partners; on occasion, couriers do let us down and we always try to help when this occurs, hence the team offering you a discount as an apology for the courier error.

Posted 2 years ago

“I bought a 70 amp alternator for my 77 Kombi seit was noisy from the start and after 10 days it just stop working can you help please?”

Helpful Report

Posted 2 years ago

Hi there I am sorry to hear that this unit has failed. Please contact us via help@heritagepartscentre.com and one of our team will look into a resolution for you.

Posted 2 years ago

“The ordered part had very poor quality. It was broken after 2 weeks.”

Helpful Report

Posted 2 years ago

Hi there I am very sorry to hear this, please contact us via help@heritagepartscentre.com so we can help you.

Posted 2 years ago

“The Swan neck mirror I ordered arrived with a big dent! I’m very disappointed...”

Helpful Report

Posted 2 years ago

Hi Michael I am very sorry the item arrived damaged. Please contact us via help@heritagepartscentre.com so our Customer Service team can help you.

Posted 2 years ago

“Bad at replying at emails for a refund”

Helpful Report

Posted 2 years ago

Hi there I am sorry for your experience, our team usually reply to emails within a 2-3 hour timeframe in UK business hours. I am sorry if they have not kept to this, but please note that in dealing with refunds we have to liaise with our payment suppliers to process, so this can make the response time a little slower.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,249 reviews