Heritage Parts Centre Reviews

4.5 Rating 15,777 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“Bought an expensive part that was misrepresented in the online catalog and got no help”

Helpful Report

Posted 2 years ago

“Buenos días, Pues muy mal porque desde el 12 abril que hicimos el pedido todavía no lo hemos recibido. Se nos indica que el pedido está desaparecido y no nos dan ninguna solución. Esta incidencia está ocasionando un grave perjuicio para mi empresa y para mi cliente. Necesito que me solucionen el problema urgentemente.”

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Posted 2 years ago

“Engine tins come in damaged because of the lack of wrapping paper, they were half way wrapped in plastic wrap and rubbed against eachother during shipping causing damage”

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Posted 2 years ago

“I never receive it. I'm still waiting to receive it after paying for it.”

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Posted 2 years ago

“My car is a manual and it appears the brake pedal rubber you sent is for an automatic.”

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Posted 2 years ago

Hi Ric Please do reach out to us via help@heritagepartscentre.com. The order you reference (and your account) only show one order for Halogen bulbs, not brake pedal rubbers.

Posted 2 years ago

“I have ordered from heritage on several occasions with no problem because of the excellent sales team on the other end of the phone... Now has to be done online it is not the enjoyable experience any more. Dont have anything else to say apart from very poor.”

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Posted 2 years ago

“Very disappointed paid for farts delivery that didn’t happen went to fit panels one had been pressed wrongly 10mm on a swage line so looks awful no contact number only email very slow contact now put me way behind on a job”

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Posted 2 years ago

“Can’t get in touch by phone only email Having problems getting my order, No answer has how we can resolve the problem Just keep sending the same email 🥱”

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Posted 2 years ago

Hi Damien Sorry to hear of your issues with this order. My colleague sent an update to you at 1:45pm today, please check your inbox - we are working on this and speaking to the courier on your behalf.

Posted 2 years ago

“Aún no he recibido el paquete”

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Posted 2 years ago

“You sent a mix of differing valve guide tubes - I raised a Jira ticket - no reply I have several issue with other orders, you fail to reply, have no phone number - awefull service”

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Posted 2 years ago

“Parts are OK...BUT YOU CANNOT ORDER OVER THE PHONE AND GET EXPERT ADVICE ANYMORE...REALLY GUTTED!”

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Posted 2 years ago

Hi Sean, we have a team of dedicated enthusiast staff ready to answer any questions or give technical support via email. They reply to all enquiries within 2 hours during business hours Monday to Friday.

Posted 2 years ago

“Still havent got my Mirrors after 2 week waiting”

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Posted 2 years ago

Hi Raimonds The mirrors on your order were out of stock when you placed your order I'm afraid. I have sent you an email with an update on re-stock.

Posted 2 years ago

“Katastrophal, weder per Mail noch Anruf zu erreichen - Ware wurde nicht zu mir geschickt sondern zu jemand anders....”

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Posted 2 years ago

“I'm shocked to travel all the way to Shoreham to find our you've closed your shop. Surely a high percentage of your customers value skilled face to face sales advice. Or is this just a sign of the times that there is a fundamental lack of knowledge in training staff in effective selling skills.”

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Posted 2 years ago

Hi Michael Sorry to hear you had a wasted journey, our website does say our shop has closed. Sadly, after COVID there was a huge downturn in demand for the shop and we found that customers received faster and more accurate advice online.

Posted 2 years ago

“I purchase a fuse for a gti mki, after long waiting because even you did announce the oart was in stock, it was not, finally I recieved the woring part many day a go and I have file a complaint and a refond, but to this day no answer from you. Worse experience ever with heritage. Felipe Moreno”

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Posted 2 years ago

“Not received”

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Posted 2 years ago

Hi Christian I am sorry to hear this. We have looked into your order and our information states that one part of your order was dispatched on 28th March and the remaining item was sent on 13th April. Please contact us via help@heritagepartscentre.com and we can then check into this further for you.

Posted 2 years ago

“I already told them that I´m unhappy with my only order.”

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Posted 2 years ago

Hi Julian, I am sorry to hear of your experience. I can see my colleagues have been trying to assist you but you decided not to pursue the matter further. I have sent you an email to resolve this for you.

Posted 2 years ago

“Will not used you again when things go wrong no number to call and only email with in five working days this is no good for me”

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Posted 2 years ago

Hi Jason, I am sorry to hear that you're dissatisfied. I have reviewed all our online communications with you and can see that we have replied to all messages within the same day. I am sorry that the phone line is not available, from research we found that our online responses were faster and more accurate for our customers and also customers were not kept on hold waiting for operatives to be free.

Posted 2 years ago

“Parts damaged and missing /broken parts Had 1 email asking for picture proof, sent picture and have had no reply since to see whether ill be receiving a new part etc, customer service shocking”

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Posted 2 years ago

Hi Christopher, I am sorry to hear that you received a damaged item. I have followed this up and can see that my colleagues have been communicating with you and have organized a replacement for you.

Posted 2 years ago

“Wings came dented and scratched”

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Posted 2 years ago

Hi Jacob, I am sorry to hear you received damaged items. I have looked into this and cannot see any communication from you about this, please email us via help@heritagepartscentre.com and we will resolve this for you.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,777 reviews