Heritage Parts Centre Reviews

4.5 Rating 14,247 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Impossibly to deal with from outside UK. Delivery and prices when you add the tax and duty is over the top. Blame brexit, it was perfect before.”

Helpful Report

Posted 2 years ago

Hi there Thank you for your feedback, we are sorry to hear of your disappointment. We have made huge efforts to ensure Brexit does not impact on our customers, but we can only apologise for issues that are out of our control.

Posted 2 years ago

“I would like a refund Due to not being able to get my product”

Helpful Report

Posted 2 years ago

Hi Marco I am sorry to hear this, please email us via help@heritagepartscentre.com and we can help resolve your issue.

Posted 2 years ago

“So far – zero stars... I never received the products I ordered on 31 August. Your request has been received and has been assigned a ticket number of: (268775)”

Helpful Report

Posted 2 years ago

Hi Peter Thank you for your feedback, I am sorry for the issues you've experienced. I can see that the team have followed up on the delivery failure and re-sent your order. Apologies for our courier's failure to find your initial delivery address.

Posted 2 years ago

“Very disappointed with the ‘next day postage’ which arrived 4 days later and still no refund! We were advised this would be paid, however, its seem talk is cheap!”

Helpful Report

Posted 2 years ago

Hi Kyran Thank you for your feedback, I am very sorry that our couriers let you down. I will follow up on that refund and email you to let you know the position.

Posted 2 years ago

“Shocking really… to wait 6 weeks for a part is unheard of in today’s environment……I think I will check availability of your parts before ordering … to mess about like that when ordering online”

Helpful Report

Posted 2 years ago

Hi Keith Thank you for your feedback, I am sorry for the lead time with that part. Whilst the vast majority of our products are readily available, some inevitably incur delays in shipment or manufacture and I can only apologise for your experience on this occasion.

Posted 2 years ago

“Still haven’t got it after a month”

Helpful Report

Posted 2 years ago

Hi Memphis Thank you for your feedback, I am very sorry to hear this. Your order is at your local hub awaiting delivery to you, I have emailed you with tracking details.

Posted 2 years ago

“Not satisfied once the problem arises the way your response and taking long time to reply”

Helpful Report

Posted 2 years ago

Hi Mr Kumara Thank you for your feedback, I am sorry that you experienced issues with DHL releasing your order. My colleagues and I apologize for the time it took to investigate the issues with DHL on your behalf.

Posted 2 years ago

“Awful service , nearly impossible to contact , wrong parts sent , poor information on the website and when I did get in touch I was basically told tough.. get over it , I truly truly hope I never have to do business with you again . Doing business with your no staff , no contact , no info system was a useless frustrating experience. The fact the you repeatedly send me emails asking about my customer experience means you have no idea how useless your service is . Your over reliance on computers to do your work and zero service is sad. I’m sure this will be fed into the computer that sent this mail and disregarded but I feel like I got my thoughts out there. Best regards.”

Helpful Report

Posted 2 years ago

Hi Alex Sorry we didnt meet your expectations. I can see your order was returned to us as the delivery failed appologoies sometimes things go wrong with the couriers but I can see we refunded you in full so you could reorder. I can assure you we are all people working here not but we just do it all online.

Posted 2 years ago

“Charged me for GST and I have to wait over 2 weeks to get the refund when I’ve already had to pay the import . Plus my last order came damaged that cost me more money to fix. Disappointed and it’s so sad as I am a VW owner of 2.”

Helpful Report

Posted 2 years ago

Hi Melanie I am very sorry for the mistake made with GST and the time it took to refund. Our card suppliers tell us these transactions can take ten working days, but this is not an excuse. I have sent you a separate email regarding this matter, I do hope that you continue to shop Heritage.

Posted 2 years ago

“Nunca llegó mi paquete y no me devolvieron mi dinero.”

Helpful Report

Posted 2 years ago

Hola Joel Gracias por tu comentario, lamento tu insatisfacción. Hemos respondido a tu último mensaje con el comprobante de entrega de tu pedido el 16 de agosto y no tenemos más mensajes tuyos. Si no ha sido así, póngase en contacto con nosotros a través de help@heritagepartscentre.com

Posted 2 years ago

“I ordered a part that is potentially faulty, can’t get in touch with anyone, done an online help had 1 response and never heard back. I’ve been using you for years and spent thousands, unfortunately I’ve shopped elsewhere due to trouble contacting. Jamie”

Helpful Report

Posted 2 years ago

Hi Jamie I am sorry for your recent experience with us. I have sent you a direct message and hope that you will return to Heritage in future.

Posted 2 years ago

“Having purchased a Fiamma 45S awning I was pleased it came in time having paid for next day delivery. However on fitting I noticed when I wound out the awning there was damage to one of the arms. I could not have seen this before install as it was wound up. I immediately notified Max Horley in ‘customer services’ who offered £50 discount which I felt wasn’t enough, then said he could get a new arm sent. I still felt this wasn’t good enough having to install myself but when I agreed he then stoped replying and haven’t heard since! Appalling service for the supply of an expensive awning!”

Helpful Report

Posted 2 years ago

Hi Tom I am very sorry for your experience but thank you for the feedback, as we take all issues of this nature seriously. I have messaged you privately.

Posted 2 years ago

“Awful experience. I ordered brake calipers which had the exact part number but had a different vehicle “code” which I was unaware of. Heritage would not refund the shipping costs which exceeded the value of the parts - so I am now stuck with $400 calipers that do not fit my vehicle. I will not shop with this retailer again.”

Helpful Report

Posted 2 years ago

Hi Adam I am very sorry for your experience with Heritage. I understand your frustration and we have offered to help as much as we could with a mistaken order. I do hope that you will take advantage of our offer of a discount on your next order if you choose to use us again.

Posted 2 years ago

“Je ne suis pas satisfait car j'ai commandé 3 articles et je n'ai reçu que 1. Je vous serai reconnaissant de me dire rapidement quand vous m'enverrez les 2 articles manquants.”

Helpful Report

Posted 2 years ago

Je suis désolé d'apprendre votre expérience avec nous, je vous ai envoyé un message personnel et je m'excuse au nom de Heritage Parts Centre.

Posted 2 years ago

“I’ve ordered £££££,s of parts from heritage over the years and tried to rectify a mistake on an internet order at opening time, they wouldn’t help at all and all they had to do was include 3 extra clips at my expense. “Not possible” they said but we’re happy to send them out in another order plus £8 shipping. Your customer service to a long standing customer is shameful.your a rip off and I will never use you again. Cool air couldn’t of been more accommodating.”

Helpful Report

Posted 2 years ago

Hi Mark Sorry we were unable to accommodate your request unfortunately we are not able to add to orders once placed now due to changes in our processing system. It's really not a case that we don't want to its that we are not able to.

Posted 2 years ago

“Had to pay $300 for shipping only to find out during shipment that I needed to pay an additional $44 for an import tax which was never disclosed before purchasing. Emailed customer service about this and their response was simply, too bad, you have to pay it and if it comes back to us you won't be refunded. I also asked where I had agreed to pay an additional cost for shipping and received no further replies. So I see no reason to buy anything else from Heritage Parts.”

Helpful Report

Posted 2 years ago

Hi Michael I am sorry to hear of your experience and dissatisfaction. I have sent you a private message and hope to be able to clarify your issues so you might return to us in future.

Posted 2 years ago

“Still haven’t received all my order despite numerous emails”

Helpful Report

Posted 2 years ago

Hi There Apologies for the delay in your order looks like it's all been sent if you have not received part of it please get in touch via the form on our website.

Posted 2 years ago

“All I can say is a clown put this together stay Claire I'm not a professional but even a professional with fake it in the bin”

Helpful Report

Posted 2 years ago

Hi There Sorry if were disappointed with your item. Sadly sometimes items for older vehicles are not of perfect quality but we aim to describe everything we sell honestly. This part has the following text in the fitting info field on our website. 'This part is a reproduction part. We have noted that one of the inner wing mounts may be welded incorrectly. Due to this some cutting and re-welding may be required to fit this item'

Posted 2 years ago

“Extremely long delivery time”

Helpful Report

Posted 2 years ago

Hi There Sorry your order took longer than expected. The item was out of stock when you ordered and was dispatched as soon as we received it. Delivery to France from our german warehouse took 3 days.

Posted 2 years ago

“Badly, only one part shipped to me, the other part sent to a garage apparently. Then exactly the same missing part was sent to me, even though the price and part number was different”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,247 reviews