Heritage Parts Centre Reviews

4.5 Rating 14,248 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Badly, only one part shipped to me, the other part sent to a garage apparently. Then exactly the same missing part was sent to me, even though the price and part number was different”

Helpful Report

Posted 2 years ago

“Charge to much for a light weight plastic bit that cost no more than a 1st class stamp and took forever turning up so could not drive my only vehicle to work .poor show all round”

Helpful Report

Posted 2 years ago

Hi There Sorry you were not happy with the delivery cost for your item. We don't have a minimum order value but we have a minimum postage charge to cover the processing and packing cost of small orders. Our system and tracking shows your order was placed on 11th and delivered on 13th if this is not the case please dont hesitate to get in touch.

Posted 2 years ago

“Corporate these days. Not very good on supporting queries. Not like the old days with Dave.”

Helpful Report

Posted 2 years ago

Hi Andrew Thanks for leaving a review. Our Tech team are all VW and Porsche enthusiasts as are the owner's Barney Paul and Mark. We aim to reply to all technical questions within 2 hours but due to a shift in the global market we have had to make some changes to the way we operate.

Posted 2 years ago

“Still waiting for a reply to my email regarding the return spring for VW. You said up to 3 days for a reply. Have heard nothing so far.”

Helpful Report

Posted 2 years ago

Hi Allen Thanks for your review. I see we replied to your technical question within a couple of hours but you missed our reply for a few days (sometimes they can go to your junk). Looks like it's all sorted for you but if not please don't hesitate to get back in touch

Posted 2 years ago

“Parts arrived poorly packaged. Parts are different in design LH to RH as one part is incorrectly labelled. Different thickness, design quality and fitment. A return request was initiated along with photos to describe problems. This has been dismissed even though valid and a poor ‘deal’ has been offered with a currency not even used in the transaction!. So 3 weeks on parts are still here. My money has been wasted and I am very unhappy!”

Helpful Report

Posted 2 years ago

Hi Stephen Thanks for leaving a review and sorry you were not satisfied with the items and our offer of resolution to your issue. As stated by our CS team we do have a better quality version of this part available and would be happy to offer you a discounted price on these.

Posted 2 years ago

“What has gone wrong why can you not speak to anybody on the telephone anymore to sort your part out what is the world coming to with all this Internet rubbish that is okay if you understand computers cannot beat the old fashion way ring up talk to somebody sort out what you want I will not be ordering from VW Heritage again unless they sort themselves out and go back to the telephone”

Helpful Report

Posted 2 years ago

Hi Paul Thanks for leaving a review and sorry you are disappointed that we no longer offer a phone sales option. We still offer technical advice and aim to reply to all email enquiries within 2 hours.

Posted 2 years ago

“I have submitted two returns tickets (256833 & 260674) and not received any reply yet. :(”

Helpful Report

Posted 2 years ago

Hi Steve, Sorry for the delay in replying to the tickets, I can see that they have now been replied to. The refund will be issued as soon as we receive the return back. Thanks

Posted 2 years ago

“Bought an vw beetle survisor, Awful, Do not buy!- Sharp burr edges, visor looks like it's been moulded by a claw hammer- it will be sent back for refund, scratches brand new paint very very disappointed”

Helpful Report

Posted 2 years ago

Hi Robert Sorry you are not happy with the quality of the sunvisors. I cant see a return or an email from you. Please contact us via https://www.heritagepartscentre.com/uk/contact and we will gladly work on resolving your problem

Posted 2 years ago

“What a waste of time I've waited 10months for a part and its been paid now they've just told me they have cancelled the order do not order from this heritage parts honestly there rubbish and will rip you off DONT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

Hi Ian Unfortunately the relay you ordered is out of production and we can't get a delivery date from our supplier. You were not charged for your order and due to changes to the card payment regulations we have had no choice but to cancel older orders and ask that customers re-order or use the 'notify me' function on our website for items with unconfirmed lead times. Sorry for any inconvenience.

Posted 2 years ago

“Still waiting after a month for delivery of correct item. No replies to recent emails and unable to get through on the phone.”

Helpful Report

Posted 2 years ago

Sorry Rory I can see we dropped the ball here and are working to sort it for you.

Posted 2 years ago

“No customer service. No customer service. No customer service. Ask Brett Carver for my email trail and the lack of any staff member to dispatch the items left out of my order and daily emails after a week from Brett Carver that continued to tell me they're being dispatched and I'll get an email letting me know, and after nearly 2 weeks now, no notice of dispatch and just the daily lies of Brett Carver. Usually good speedy service, but when theres an issue with my order, NO ONE wants to solve it and practice good customer service. Sure my last emails started to have some language, but the lack of any help tends to do that to a person.”

Helpful Report

Posted 2 years ago

Hi Kevin, Sorry we dropped the ball with your order I can see it's all been resolved now and the missing item has been delivered. Apologies again.

Posted 2 years ago

“Paid extra for a quick delivery and wish I hadn't as I didn't get the items until 4 days later because ordered after a cut off time or something like that...when asked if I could cancel and order again without the extra charge was told it was not possible because the carrier already had the items, the carrier was claiming at the same time that they hadn't received the items yet...overall very badly handled and not helpful at all, "we have your money now and don't care" attitude.Just a suggestion (other reputable companies do that)-prompt your customers wishing to pay extra for a quicker delivery with a little message that the items won't arrive until whenever when ordering after a certain time-ideally at the time of placing an order,nobody wants to read 28 pages of terms and conditions when ordering a part for the car👍🏻 we will definitely not be returning to shop here”

Heritage Parts Centre 1 star review on 15th July 2022

Helpful Report

Posted 2 years ago

Hi There Sorry we didn't meet your expectations, there is a message in the basket and check out pages that mentions the cut off for next day delivery.

Posted 2 years ago

“After Buying this O/S/F wing (Not Genuine) I expected it to be not as good quality as a genuine one. But it turned up looking like it was dragged across the floor and the finish of this was terrible. Not even close to fitting correctly, I contacted heritage parts and notified them of the issues i had with the wing that was supplied. I Was told unless it was damaged they will not refund me. Anyway, it is what it is but will not use heritage parts again for this reason.”

Helpful Report

Posted 2 years ago

Hi There Sorry you are not happy with the item, we do our best to describe the quality and fit of parts honestly however some repro parts are not as good as the original and will require more work to fit. We will refund any item unused and returned to us in a resaleable condition.

Posted 2 years ago

“WRONG PART CODE 1C0 823 729A”

Helpful Report

Posted 2 years ago

Hi Michael Not sure what the issue is, you ordered https://www.heritagepartscentre.com/uk/171823729-bonnet-filler-piece.html Did we send the wrong item? If you could contact us we can rectify it for you. https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“They sold me a blank key advertised for my 1962 Karmann Ghia and it wasn’t the right key.”

Helpful Report

Posted 2 years ago

Hi Mike, Looks like you ordered the wrong key The correct key blank for your car is https://www.heritagepartscentre.com/uk/111837219as60-key-blank-with-g-cu-profile.html

Posted 2 years ago

“Parts not received. Please investigate.”

Helpful Report

Posted 2 years ago

Hi Nicholas, We replied to your email yesterday and it looks like your order was lost in the post. We have sent a replacement order for you. Apologies for any inconvenience.

Posted 2 years ago

“Very poor 1. Two orders were made, both incomplete delivered. 2. No follow-up or explanation with future delivery dates provided unless follow-up by customer made. 3. Told parts out of stock, but still showing as in stock on your website. 4. Expensive delivery charges. Higher than competitors. 5. Excessive packaging for delivery.”

Helpful Report

Posted 2 years ago

Hi David Thank you for taking the time to leave a review and sorry we didn't meet your expectations. We are aware now that there is some confusion with the stock display between our UK and EU warehouse on the website. Our IT team are working to fix this as a matter of urgency. Unfortunately, delivery costs have increased due to rising fuel prices. We package orders to ensure safe delivery of the parts

Posted 2 years ago

“Well, since I placed my order in May, I still haven't received it...so far very disappointed...”

Helpful Report

Posted 2 years ago

Hi David Apologies for the delay, I can see your item was shipped by us on 6th June but was only delivered to you today. We will investigate with DHL why this took so long but this is not the norm.

Posted 2 years ago

“I have paid for two parts and still have not got more than one!”

Helpful Report

Posted 2 years ago

Hi Ulf Sorry for the delay, the second item is in our German warehouse and should be delivered to you this week

Posted 2 years ago

“Out of 3 Orders none were deliviered complete, still waiting for the Parts for over a Month now”

Helpful Report

Posted 2 years ago

Hi Flo I can see there were 2 items outstanding, one was sent yesterday and one should be shipped this week. Apologies for the delay we have had some slow deliveries from our suppliers

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,248 reviews