Heritage Parts Centre Reviews

4.5 Rating 15,776 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“Only had half my order.Then waited for two weeks . Received a message to say ,it will be 2 months before I’ll get my rest off order.went to eBay got next delivery and cheaper”

Helpful Report

Posted 2 years ago

Hi Stephen I am sorry to hear that we were unable to fulfill your order. We are constantly seeking to ensure that our stock levels are maintained, but sometimes issues with suppliers mean that we have to notify customers that there will be a delay in stock arriving.

Posted 2 years ago

“Not yet received!”

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Posted 2 years ago

“Didn’t arrive with my order, ended up reusing the old nuts.”

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Posted 2 years ago

“I ordered wrong part!”

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Posted 2 years ago

Hi Rod, do remember that you can contact us via help@heritagepartscentre.com to ask for advice before purchase. We have a team of experienced enthusiast technical support operatives ready to advise you on the correct parts for your vehicle.

Posted 2 years ago

“Product is not fit for purpose. Poor after-sales support.”

Helpful Report

Posted 2 years ago

Hi there I am sorry to hear of your experience, and have looked into this for you. I can see that our team advised you that the product you purchased was not suitable for the application and also sent you some replacement parts to assist fitment. If you need further assistance please do reach out to us via help@heritagepartscentre.com

Posted 2 years ago

“no he recibido el pedido, y esta es la segunda vez que lo comunico por favos vuelvan amandar el pedido (esta pagado i no recibido) gracias”

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Posted 2 years ago

Lamento oír hablar de su experiencia. No he visto que nos haya enviado un correo electrónico. Le enviaré un correo electrónico más tarde para investigar su pedido.

Posted 2 years ago

“There is nothing wrong with the part, but if I had know how I would be treated over being sent the wrong part in my last order I wouldn’t have bought this part from heritage, I won’t buy any thing else from heritage ever again, there are plenty other Vw supplies who will appreciate my business with my new projects.”

Helpful Report

Posted 2 years ago

Hi Grahame Sorry to hear your feedback. I can see our returns team replied asking for further information but had no reply from you. Please do reach out via help@heritagepartscentre.com and we will resolve your product return.

Posted 2 years ago

“estoy muy descontento porque todavia no e ha llegado el articulo”

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Posted 2 years ago

“Venditore non affidabile da lasciare perdere . Ordinato la calotta Bosch per sapere qualcosa dell'articolo dopo varie richieste , ho dovuto intervenire tramite PayPal , mi hanno risposto che avrei dovuto aspettare dalle quattro alle sei settimane per l'articolo , ok . Dopo una settimana mi arriva una calotta Beru , informo PayPal del disguido che a me non andava bene e dopo tante sollecitazioni per avere una etichetta per rendere l'articolo non confome alla descrizione ho dovuto rimetterci di tasca mia euro 19,35 . Lo sconsiglio vivamente ci ho perso dietro tanto tempo e nervoso per una loro mancanza di rispetto .”

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Posted 2 years ago

“Nearest I can tell add didn't say anything about weather or not there was a cruse control on switch, and I don't know if it will really work”

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Posted 2 years ago

“Not had them yet plus other parts of my order and the returns is a nightmare”

Helpful Report

Posted 2 years ago

Hi Chris I'm sorry to hear your feedback, I can see that your original order contained out of stock or back ordered parts and my colleague has emailed you to update you on their due dates. I can also see that the return for the parts you ordered in error has been actioned, I am sorry if you find the process a bit clunky but I'm sure you appreciate that we need to record returned items incorrectly ordered on to our system so we can refund. Do reach out to us via help@heritagepartscentre.com if you have any further issues or need any help at all.

Posted 2 years ago

“This is the wrong part. It is for a 1987 VWgolf/ Jetta. I have sent a lot of emails to Heritage to try and get the correct outer scraper metal trims for my 1991 VW Golf - TXI 6238 - wvwzzz1GZmW280564. on the rear and front left doors, but can’t get them. I got an email from Rob Baxter on the 21st of February @ 9.57 saying that they have become extinct for years. Your staff have been very helpful, but I can’t get through on the phone to ask will you be able to source them for me at some stage. If someone could call me from your technical team that would be great. Larry 07876227225”

Helpful Report

Posted 2 years ago

Hi Larry Sorry to hear this, I can see one of our technical support team called you, but if you need any further assistance please contact us via help@heritagepartscentre.com

Posted 2 years ago

“hi i am still waiting for 2 floor pans and a rear seat pan they didnt say they were out of stock and how long it would take to get in and then just sent a parcel shelf on its own ,i need the lot in one shipment for the welder and i would need to know when it will be ready .......? i am rstoring a full car and this is only the start of it and its a headace alredy thanks merlin”

Helpful Report

Posted 2 years ago

Hi Merlin Sorry to hear of your disappointment, I can see that the order has been fulfilled now and my colleagues have been advising you on lead times. The website does state when a product is out of stock at both product view, check out and again on order confirmation email stages. I understand it is frustrating when you have a project waiting for work to be carried out, but we would always recommend only to book workshop time when you know the parts are in stock and have a delivery date.

Posted 2 years ago

“I have been a frequent customer for many years. I was wrongly sent a part for a RH drive vehicle instead of a LH drive vehicle. The order was made over the phone. The item was part of a large order and wasn’t needed straight away as I had my bay window in pieces. The time came to fit the part and it will not fit, I contacted heritage to be told they couldn’t do anything about it, too much time had lapsed. I wouldn’t buy another item from this company and I need a lot more for another project vehicle; I’m sure there will be plenty more companies who will take my Buisness.”

Helpful Report

Posted 2 years ago

Hi Grahame I am sorry to hear of your dissatisfaction. I have looked through your order history and the email trails and as my colleague said, we have no note of an order from you for a heater control cable. We have not taken telephone orders since September last year and even so, they would have been booked in through our system so would be traceable. I have emailed you to try and resolve this situation.

Posted 2 years ago

“Estoy intentando hablar con ustedes y me es imposible. No me valen las piezas y necesito comprar las correctas.”

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Posted 2 years ago

“I liked heratige parts centre until you was not able to talk to some one over the phone so mow i found a company you can talk to about parts over the phone and place a order but still use heratige if i have to, sorry but thats thr truth,lost a bit of buisness there”

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Posted 2 years ago

Hi Darren Sorry to hear of your disappointment. Our team are online 9-5 Monday to Friday and answer all questions promptly so do please contact us via help@heritagepartscentre.com if you need advice on the correct parts to purchase.

Posted 2 years ago

“Der Kundendienst ist einfach Unterirdisch. Von Prospekthaftung wird auch nichts gehalten. Erste und sicherlich einzige Bestellung in meinem Leben !!”

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Posted 2 years ago

Hallo Oliver es tut mir sehr leid, deine Unzufriedenheit zu hören. Wie ich sehe, haben sich meine Kollegen vom Kundenservice und vom Retouren-Team um Ihre Fragen gekümmert, aber es tut mir leid, dass Sie diese Erfahrung gemacht haben.

Posted 2 years ago

“The spring was cancelled because it could not be supplied”

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Posted 2 years ago

“Leider mussten wir alles bezahlen und bekamen nicht alles zugestellt. Die zweite Bestellung wurde nie zugestellt. Da wurde der fehlende Artikel von der 1. Bestellung zugestellt (gleicher Artikel) unter der falschen Bestellnummer. Sehr schade. Betrifft doch 258,43€. Ist viel Geld.”

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Posted 2 years ago

Hallo Gerhard es tut mir sehr leid, deine Unzufriedenheit zu hören. Wie ich sehe, haben sich meine Kollegen vom Kundenservice um Ihre Fragen bezüglich der Bestellung und der Lieferung gekümmert, aber es tut mir leid für diese Erfahrung.

Posted 2 years ago

“I haven't received them yet”

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Posted 2 years ago

Hi Tony I am sorry for the courier delay, I can see that the order was safely delivered on Monday for you.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,776 reviews