Heritage Parts Centre Reviews

4.5 Rating 14,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“The service is good but the quality of parts is probably the worst I've seen in many years”

Helpful Report

Posted 2 years ago

“My item that I bought didn’t come !”

Helpful Report

Posted 2 years ago

Hi Paulo I am sorry to hear of this delivery failure. I am glad to see that the team have organized a replacement for you now, please do email us via help@heritagepartscentre.com in future if you have any issues with delivery.

Posted 2 years ago

“Customer service as useful as a chocolate fire guard, terrible service”

Helpful Report

Posted 2 years ago

Hi Peter I am sorry to hear of your dissatisfaction, I can see that my colleagues in our technical support team have been assisting you under our enquiry number 271118. I will follow up and email you under this reference to see how we can help further.

Posted 2 years ago

“Very poor customer service. They used DPD for delivery, I received multiple text messages, changing delivery date and time. Each time I followed the tracking, and the driver quit within 15 mins of delivery, claiming he missed me. No help from Heritage Parts. I waited ages, lost the customer, and now have expensive parts gathering dust on the shelf. They had the nerve to offer me 10% off my next order. As if I would ever use this company again. Now the morons hound me to leave a review. Not one brain cell in the whole operation.”

Helpful Report

Posted 2 years ago

Hi Nathan I am sorry to hear of the issues you experienced with DPD. I know our customer service team immediately called them on your behalf to resolve this issue and get your order to you after receiving an email from you overnight alerting them to the issue. I can only apologize for our service delivery partners; on occasion, couriers do let us down and we always try to help when this occurs, hence the team offering you a discount as an apology for the courier error.

Posted 2 years ago

“I bought a 70 amp alternator for my 77 Kombi seit was noisy from the start and after 10 days it just stop working can you help please?”

Helpful Report

Posted 2 years ago

Hi there I am sorry to hear that this unit has failed. Please contact us via help@heritagepartscentre.com and one of our team will look into a resolution for you.

Posted 2 years ago

“The ordered part had very poor quality. It was broken after 2 weeks.”

Helpful Report

Posted 2 years ago

Hi there I am very sorry to hear this, please contact us via help@heritagepartscentre.com so we can help you.

Posted 2 years ago

“The Swan neck mirror I ordered arrived with a big dent! I’m very disappointed...”

Helpful Report

Posted 2 years ago

Hi Michael I am very sorry the item arrived damaged. Please contact us via help@heritagepartscentre.com so our Customer Service team can help you.

Posted 2 years ago

“Bad at replying at emails for a refund”

Helpful Report

Posted 2 years ago

Hi there I am sorry for your experience, our team usually reply to emails within a 2-3 hour timeframe in UK business hours. I am sorry if they have not kept to this, but please note that in dealing with refunds we have to liaise with our payment suppliers to process, so this can make the response time a little slower.

Posted 2 years ago

“I ordered a t25/t3 thermostat, the one sent didn't fit and was for different van/car.”

Helpful Report

Posted 2 years ago

Hi Mark Sorry to hear of this issue, please email us via help@heritagepartscentre.com so we can rectify the situation.

Posted 2 years ago

“Impossibly to deal with from outside UK. Delivery and prices when you add the tax and duty is over the top. Blame brexit, it was perfect before.”

Helpful Report

Posted 2 years ago

Hi there Thank you for your feedback, we are sorry to hear of your disappointment. We have made huge efforts to ensure Brexit does not impact on our customers, but we can only apologise for issues that are out of our control.

Posted 2 years ago

“I would like a refund Due to not being able to get my product”

Helpful Report

Posted 2 years ago

Hi Marco I am sorry to hear this, please email us via help@heritagepartscentre.com and we can help resolve your issue.

Posted 2 years ago

“So far – zero stars... I never received the products I ordered on 31 August. Your request has been received and has been assigned a ticket number of: (268775)”

Helpful Report

Posted 2 years ago

Hi Peter Thank you for your feedback, I am sorry for the issues you've experienced. I can see that the team have followed up on the delivery failure and re-sent your order. Apologies for our courier's failure to find your initial delivery address.

Posted 2 years ago

“Very disappointed with the ‘next day postage’ which arrived 4 days later and still no refund! We were advised this would be paid, however, its seem talk is cheap!”

Helpful Report

Posted 2 years ago

Hi Kyran Thank you for your feedback, I am very sorry that our couriers let you down. I will follow up on that refund and email you to let you know the position.

Posted 2 years ago

“Shocking really… to wait 6 weeks for a part is unheard of in today’s environment……I think I will check availability of your parts before ordering … to mess about like that when ordering online”

Helpful Report

Posted 2 years ago

Hi Keith Thank you for your feedback, I am sorry for the lead time with that part. Whilst the vast majority of our products are readily available, some inevitably incur delays in shipment or manufacture and I can only apologise for your experience on this occasion.

Posted 2 years ago

“Still haven’t got it after a month”

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Posted 2 years ago

Hi Memphis Thank you for your feedback, I am very sorry to hear this. Your order is at your local hub awaiting delivery to you, I have emailed you with tracking details.

Posted 2 years ago

“Not satisfied once the problem arises the way your response and taking long time to reply”

Helpful Report

Posted 2 years ago

Hi Mr Kumara Thank you for your feedback, I am sorry that you experienced issues with DHL releasing your order. My colleagues and I apologize for the time it took to investigate the issues with DHL on your behalf.

Posted 2 years ago

“Awful service , nearly impossible to contact , wrong parts sent , poor information on the website and when I did get in touch I was basically told tough.. get over it , I truly truly hope I never have to do business with you again . Doing business with your no staff , no contact , no info system was a useless frustrating experience. The fact the you repeatedly send me emails asking about my customer experience means you have no idea how useless your service is . Your over reliance on computers to do your work and zero service is sad. I’m sure this will be fed into the computer that sent this mail and disregarded but I feel like I got my thoughts out there. Best regards.”

Helpful Report

Posted 2 years ago

Hi Alex Sorry we didnt meet your expectations. I can see your order was returned to us as the delivery failed appologoies sometimes things go wrong with the couriers but I can see we refunded you in full so you could reorder. I can assure you we are all people working here not but we just do it all online.

Posted 2 years ago

“Charged me for GST and I have to wait over 2 weeks to get the refund when I’ve already had to pay the import . Plus my last order came damaged that cost me more money to fix. Disappointed and it’s so sad as I am a VW owner of 2.”

Helpful Report

Posted 2 years ago

Hi Melanie I am very sorry for the mistake made with GST and the time it took to refund. Our card suppliers tell us these transactions can take ten working days, but this is not an excuse. I have sent you a separate email regarding this matter, I do hope that you continue to shop Heritage.

Posted 2 years ago

“Nunca llegó mi paquete y no me devolvieron mi dinero.”

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Posted 2 years ago

Hola Joel Gracias por tu comentario, lamento tu insatisfacción. Hemos respondido a tu último mensaje con el comprobante de entrega de tu pedido el 16 de agosto y no tenemos más mensajes tuyos. Si no ha sido así, póngase en contacto con nosotros a través de help@heritagepartscentre.com

Posted 2 years ago

“I ordered a part that is potentially faulty, can’t get in touch with anyone, done an online help had 1 response and never heard back. I’ve been using you for years and spent thousands, unfortunately I’ve shopped elsewhere due to trouble contacting. Jamie”

Helpful Report

Posted 2 years ago

Hi Jamie I am sorry for your recent experience with us. I have sent you a direct message and hope that you will return to Heritage in future.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,773 reviews