Heritage Parts Centre Reviews

4.5 Rating 14,252 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“I am not satisfied with my purchase. The parts did not fit to my car. The quality did not seem to be satisfying”

Helpful Report

Posted 2 years ago

Hi Bjorn Thank you for your feedback and sorry you are not satified. Could you email help@heritagepartscentre.com with some more info please as quality is very important to us.

Posted 2 years ago

“I usually get an "okay" treatment at vwherritage. (Definitely not mind blowing service or knowhow) This time i ordered doorcards for my bus. Got the wrong packet sent to me after long delayes in shipment. Now I have two inner fenders for a water-cooled Jetta to another customer in US, and I still have no doorcards for my bay bus here in Denmark. its now 30 days since I laid down my order and paid for it! Little response on my requests to get a new shipment, and no conclusions/decisions made by herritage to help. Where my doorcards at! ( I know they are damaged by tnt) And herritage knows this as well! I have more than twenty mails going back and forth between us explaining the situation. Come on guys! Please responde! Step up your service! At least tell me when I can expect my delivery and what you are going to do to fix the problem. You fucked up, embrace it and tell me if you do. Then your costumers know what to expect! Try to give discount on orders where its goes wrong, a voucher or something nice for my bus when this happens. This would help you out of a shitstorm and then maybe, people would recommend buying their spareparts at vw herritage. Best regards Sigurd”

Helpful Report

Posted 2 years ago

Hi Sigurd Sorry hands up we dropped the ball on this but we are on the case and will get back to you tomorrow. We have sent replacement door cards and I will chase DHL for the delivery.

Posted 2 years ago

“Very disappointed, first time buying from here and 3 of 4 item came . waited 3weeks then email customer service with reply of getting back to me in 24 hour but might be 3 days , has been a week now and no reply from them.”

Helpful Report

Posted 2 years ago

Apologies for the delay Laurence, the missing parts are on their way

Posted 2 years ago

“Hallo. I didn't get my order. No reaction on my 2 email to service.”

Helpful Report

Posted 2 years ago

Hi Sebastian We replied to your email on 25th April, it may have hit your junk folder apologies for that. Your order is on its way by airmail, if we can be of any further help please email us at help@heritagepartscentre.com

Posted 2 years ago

“Purchased 3 items two of witch came in within the delivery schedule, last item come in, tried contacting Coustumer support and after 10 attempts they answered the phone and i was told i had to wait 3 weeks because that item was out of stock, there was no mention of it being out of stock on the website, i still haven't received my last item a month later”

Helpful Report

Posted 2 years ago

Hi Chris Sorry about the delays, there have been some issues with global shipping and it's impacting some of our stock items. Rest assured we will get the items to you as soon as we possibly can.

Posted 2 years ago

“i didnt get the radiator yet please help”

Helpful Report

Posted 2 years ago

Sorry we couldnt help with this item due to supply issues out of our control, your refund has now been processed.

Posted 2 years ago

“this panel will not fit MK2 Golf”

Helpful Report

Posted 2 years ago

“I think heritage is a rip off. On returning an item across a premium rate phone line. ( I know that now). I was cut off being forced to go through the call again. £18 to get a returns number.”

Helpful Report

Posted 2 years ago

Hi Phil We don't have a premium number our main customer service number is 01273 444000 or you can create a return on our website https://www.heritagepartscentre.com/uk/returns

Posted 2 years ago

“Haven't used it yet and stip pestering me !! Don't send any further emails, GOT IT !!”

Helpful Report

Posted 2 years ago

“Orded a brand new water pipe fitted it to find out it wasent welded propally”

Helpful Report

Posted 2 years ago

“Was informed weeks after placing order the order it was not available, and they did not contact me I had to contact them , very poor customer service”

Helpful Report

Posted 2 years ago

“Delivery fees way too high.”

Helpful Report

Posted 2 years ago

“Nothing I required was in stock or had a due date?”

Helpful Report

Posted 2 years ago

“I was attempting to order a handful of parts and had a few questions on some part numbers. After emailing back and forth I was told to buy the parts on eBay and that was that. Sad customer experience”

Helpful Report

Posted 2 years ago

“Order no: WEBXD010322000020027 I received 251-837-703 and 251-837-704 I did not received 251-809-507 and 251-809-508 And than new order no: WEBXD070322000020251 I received 251-809-507 and 251-809-508 But you take me more money. Please check it”

Helpful Report

Posted 2 years ago

“Fiz duas encomendas e passadas 5 semanas da primeira, continuo a aguardar a entrega de alguns itens.”

Helpful Report

Posted 2 years ago

“Incomplete order, missing front belt. Slow attention and very slow response to the incident.”

Helpful Report

Posted 2 years ago

“YO CREIA HABER PEDIDO TAMBIEN LA VARILLA DEL CAMBIO SKU 171 711 593E Y NO SE ME ENVIO, Y NO SE PORQUE”

Helpful Report

Posted 2 years ago

“Not good, didn’t get all parts I ordered, missing 1 small screw.”

Helpful Report

Posted 2 years ago

“Got 12!!!! E-Mails requesting this review.”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,252 reviews