Heritage Parts Centre Reviews

4.5 Rating 15,782 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“One arrived Still haven’t received the other months later Not genuine parts but certainly priced as such Never again”

Helpful Report

Posted 2 years ago

Hi Nick, I have emailed you to see what we can do to resolve your issues. Thanks Heritage Parts Centre.

Posted 2 years ago

“i don't get the correct item, i request the change and they don't reply, the worst purchase i do ever.”

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Posted 2 years ago

“i have not received it yet, not much to say at this point”

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Posted 2 years ago

Hi Rob, I can see you placed your order on Christmas Eve and it was despatched as soon as we got back from the festive holidays. Please do let us know if you have not received your delivery yet and we will look into this immediately (using the contact form on our website). Thanks. Heritage Parts Centre.

Posted 2 years ago

“My order is not delivered till now . No tracking has been provided for my order . Really disappointed with the whole experience”

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Posted 2 years ago

Hi Philip, I can see that you have been dealing with our customer service team and it looks like the first delivery was lost by the couriers. I can see that a replacement was despatched on the 17th Jan, hopefully, this has now arrived and the parts meet your needs. Thanks for your patience in letting us resolve this for you. Heritage Parts Centre.

Posted 2 years ago

“Still waiting for my part”

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Posted 2 years ago

Hi Trevor, I can see that Geraldine from our customer service team has sent you tracking details and the goods should have been with you before Christmas. Please do contact us if you have still not received them. Thanks for your patience in letting us resolve this for you. Heritage Parts Centre.

Posted 2 years ago

“Costumer service is 0 very disappointed no help what so ever after spending £950 😣”

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Posted 2 years ago

Hi there, we are very sorry to hear this. We have emailed you to find out how we can help you.

Posted 2 years ago

“None of the parts fit properly and they took over 3 weeks to arrive. Won’t be buying from here again.”

Helpful Report

Posted 2 years ago

Hi Jay I am sorry to hear this, please reach out to one of our Customer Service team via help@heritagepartscentre.com and they will look into this for you.

Posted 2 years ago

“Disappointed with the service, still no update on part ordered and payed for in November, can't even get someone on the phone as they have stopped that too. My project is on hold waiting for this part which i could have got sooner from another supplier but was told this part was in transit early December. Annoyed to say the least.”

Helpful Report

Posted 2 years ago

Hi Mr Gibbons I am sorry to hear of your issues, our Customer Service team replied in December with an update - I will send you a private message, but your part has been sent and we are sorry for the delay.

Posted 2 years ago

“Ich warte seid mehreren Wochen auf die ABE der ssp felgen . Nach etlichen Emails. Keine Regung und bis heute nicht erhalten! I am still waiting Till weeks for my ABE i have shipped. I wrote more Emails. Till today no abe !”

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Posted 2 years ago

Hallo Lars wir haben Ihnen die gewünschten Informationen im Dezember zugesandt. Bitte prüfen Sie Ihren E-Mail-Posteingang, ich versuche, die

Posted 2 years ago

“Item not reached yet and no tracking is provided. pls help”

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Posted 2 years ago

Hi Ranjeet Sorry to hear this, my colleagues replied to you on 19th December, I will follow up with you.

Posted 2 years ago

“I haven’t received my parts. Please contact me. 204-741-0500”

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Posted 2 years ago

Hi John I am sorry for the delay, your order will be with you very soon, I have sent an email to update you.

Posted 2 years ago

“You took my order and money before you actually had the part in stock and when I enquired where was my order, only then did you inform me it might be another month or so. I don't think this is good practice.”

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Posted 2 years ago

Hi Peter I am sorry to hear of your dissatisfaction, do please bear in mind that we deal with lots of parts for classic vehicles that are hard to source and we run out of stock sometimes. The website states if an item is in stock or not on ordering and our order email confirmation system also does this.

Posted 2 years ago

“Cant log in anymore.”

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Posted 2 years ago

Hi there Sorry to hear of your problem. We can't find an account for you under your email address, but can see that you logged in as a guest previously. Please contact help@heritagepartscentre.com and we can help you further.

Posted 2 years ago

“It was very bad”

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Posted 2 years ago

Hi Riccardo I am sorry for your experience - we have emailed you to let you know how to return your order.

Posted 2 years ago

“The item advertised was what I wanted. The item sent was completely different to that which I was expecting. I was then told by the online customer support ( you can no-longer speak to a person) that the listing may have been misleading. No offer of a replacement. Just the feeling that I was wrong for having believed the photographs. I now have to return the part for a refund and source the correct parts elsewhere. No at all happy.”

Helpful Report

Posted 2 years ago

Hi Rob I am sorry for your experience, I have looked into this and cannot see any online enquiries from you to us. I can see that you ordered a Hex Collared Bolt, not Powerflex wishbone bushes as per these images, so do please get in contact with us via help@heritagepartscentre.com so we can help find a solution for you.

Posted 2 years ago

“How can I write a review if I haven't received the part yet? When I tracked it I found out that it has been in customs in Germany from the 7th November. Please do something or refund me”

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Posted 2 years ago

Hi Margaret, I am very sorry for the delay in delivery of this part, I have sent you an email with updated information.

Posted 2 years ago

“Took so long to get my part that was in stock Part doesn’t work Window regulator golf mk1”

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Posted 2 years ago

Hi Wesley Very sorry to hear that this part didn't work, we have emailed you to find a resolution for you.

Posted 2 years ago

“Horrible company, many of us (automotive shops)in the states know not to order from heritage parts centre ,we do not recommend never”

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Posted 2 years ago

“Still waiting for a part that was ordered over a month and a half ago”

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Posted 2 years ago

Hi David, I am sorry to hear this. I can see that my customer service colleagues mentioned to you the item you ordered was a special order item that we order direct from manufacturers and these items take a little longer. We are always working to try and better our service with these types of items and suppliers, I am sorry we didn't meet your expectations on this occasion.

Posted 2 years ago

“Shame it’s only on the internet now this used to be my go to for parts only used as needed part but nx time I’ll try elsewhere”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,782 reviews