Heritage Parts Centre Reviews

4.5 Rating 14,249 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Part was out of stock had to ring to find out myself still waiting a month later”

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Posted 3 years ago

“Your request is rather absurd considering that I have not yet received part of my order fully paid and collected by you.”

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Posted 3 years ago

“Parts look second hand!”

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Posted 3 years ago

“That depends: When do I get my money back from the parts I send you back? Best regards Peter Laustin”

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Posted 3 years ago

“My order never arrived”

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Posted 3 years ago

“I have lot of things still to receive for more than a month and I have already paid them. You should pay back until you send it. It’s too long”

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Posted 3 years ago

“Your returns service in both cases was very good.”

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Posted 3 years ago

“I AM STILL WAITING FOR MY €10 REFUND AND IT IS NOW THREE WEEKS NO MORE EXCUSES GIVE ME MY MONEY NOW! Review over. Refund the money now!”

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Posted 3 years ago

“The order arrive late and could not be used. The return postage was as much as the order, so I am stuck with an order I do not need. Never again!”

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Posted 3 years ago

“shipping costs quoted are just outrageous ,,, the rear VW bumper bar irons while they fit are a much inferior thickness and gauge as to the original ... i was massively disappointed in the quality and shipping for porsche 911 roof rack ! paid over A $1000 for a product that is worth one third of that ... delivery time was hopeless ..”

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Posted 3 years ago

“I know it's hard in Brexit and Covid lockdowns but I have had no email advising shipping details and I am still waiting.”

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Posted 3 years ago

“Need more pàrts vw mk1 scirocco”

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Posted 3 years ago

“I have been waiting for a replacement gear shifter for 6 months. During this period I was informed by several members of staff I would be notified when this part was back in stock....unfortunately this was not the case. My friend was looking for some parts for his car and noticed the part in question was back in stock and quickly informed me. Whilst I appreciate the current climate is challenging for many businesses it's not too much to ask to get contacted when appropriate. Since my two emails (I did receive one reply initially but the gent in question misunderstood my request) this afternoon and attempted phone call (they are not taking calls at the moment) I have yet to receive confirmation that my concerns will be addressed as a matter of urgency due to the length of time I have been waiting for this part. The website is now showing there is only one of these items left in stock and now I am concerned I will end up having to wait a further 6 months for my part. I would be greatful to receive some re-assurance from a manager informing me my isse will be resolved as a priority.”

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Posted 3 years ago

“not good brackets not the right ones”

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Posted 3 years ago

“hice un pedido y7 no me a llegado”

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Posted 3 years ago

“I never received my order. There was no email that my order had been shipped. My account shows that payment had been received. I sent an email to cancel my order and refund my money; no response. If you’re going to blame Covid, then stop advertising, until you can fill an order. Don’t buy from this seller.”

Helpful Report

Posted 3 years ago

“I have waited weeks and weeks and I have still not received my order, no explanation, just constant asking for reviews. Terrible service! I want my parts now or my money back.”

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Posted 3 years ago

“Placed and paid for order a month ago and have received nothing. Not even a message to say the part is on its way. Don't bother with these clowns. Next they'll be selling you bits for the T7 which hasn't even been made. Poor show guys”

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Posted 3 years ago

“Been using Heritage for around 13 years, sadly the quality and fit of their aftermarket parts have got worse year by year. I now only use them when everyone else is sold out or do not stock.”

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Posted 3 years ago

“I purchased lenses for a 1987 Volkswagon Cabriolet, included VIN however there is a difference between US Models and European Models. I did contact them regarding the issue and we could not get the issue resolved. I was not offered a refund for the purchased item but did discuss changing the lense holders as well. This would only lead to the possibility they may fit the US model I have.”

Helpful Report

Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 14,249 reviews