Heritage Parts Centre Reviews

4.5 Rating 14,778 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“Ordered both window trims one side was great quality but other side was horrendous return the poor quality one at a cost of £11.00 was told another one of better quality would be shipped but after a week I contacted heritage and I was told that no one had taken my order and that they didn’t have any in stock.”

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Posted 3 years ago

“After ten days I still have not received my refund or any update on it. Even after spending multiple emails. would not recommend or use again.”

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Posted 3 years ago

“VERY DISSAPOINTED. Very poor NOT FIT FOR PURPOSE Product was found to be very poor quality. Bonnet was slighted dented around centre and rear edge. Two protrusions in area of hinge mounting bolt holes. Due to aforementioned damage I will not be using the bonnet!! Whilst I appreciate this is not a genuine VW panel I would have expected higher quality goods from you. Only reason product not returned is the fact that I have been working away from home and not been practical to arrange courier. Sent from Windows Mail”

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Posted 3 years ago

“You are usually very polite. This time you are very unresponsive. I still haven't received a response to my question. Why?”

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Posted 3 years ago

“Phoned regarding shipping, promised call back never received”

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Posted 3 years ago

“Got no response to emails 4 weeks later still no parts arrived”

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Posted 3 years ago

“NO WAY OF LIVE CONTACT AFTER 1PM PHONE LINES SHUT AFTER 1PM SO IF YOU ORDER AND MAKE A MISTAKE LIKE I DID YOU ARE FUKED. STUPID COMPANY COST ME A DAY BECAUSE I WAS UNABLE TO AMEND MY ORDER. HAD TO WAIT TILL THE NXT DAY TO PHONE UP FOR A SEPARATE ORDER TO BE SHIPPED OUT... RIDICULOUS WAY TO RUN A BUSINESS. WONT USE THEM AGAIN. GO TO JUSTKAMPERS WAY BETTER SERVICE.”

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Posted 3 years ago

I would like to thank you for telling us about this. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Posted 3 years ago

“Send spam emails after purchase.”

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Posted 3 years ago

“AS MENTIOND BEFORE , I WAS EXTEAMLY HAPPY WITH THE WINDOW SCRAPERS . THE QUALITY WAS SUPURB FAR MORE THAN I EXPEXTED . UNFORTUNATLY AT THE EXCHANG RATE , IT WASNT " CHEAP " GRAT SERVICE . THANK YOU MARK BRENNAN”

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Posted 3 years ago

“I placed my order on the 13th December 2021 and I still haven't received the parts and no one can tell me where my parts are so I would like this resolved as soon as possible or my money back please thank you”

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Posted 3 years ago

“I’m waiting (order confirmed on 15 December 2021) the remain items (has arrived 4 and we are waiting for the last 3), but no email has come in these last days… can you exam the order and say to me something so I can leave you more stars? Thank you!”

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Posted 3 years ago

“Well, the truth is that I don't know anything about my order. I do not know if they have sent it or not at the moment I have not received anything”

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Posted 3 years ago

“Very long delivery time from order. Poorly packaged carboard box open and damaged. No delivery documents hopefully the product are correct”

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Posted 3 years ago

“Left a review twice now, had a rubbish service, lost £90 never again”

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Posted 3 years ago

“I have ordered some parts on the November 10/2021 and got only one part of my order. initial order: Your Order #WEBXU101121000026454 I only got half of my order and still waiting for: #WEBXU101121000021519 for Order #WEBXU101121000026454. I have also sent 2 emails, one to support and one to info and I only got the received acknowledge email. Please inform me when shall I receive my order.”

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Posted 3 years ago

“You keep asking me for a review, but I still did not receive part of my order. My order is from 07 november 2021, and we are now 05 december 2021. I don't mind waiting, but how can I give you a good review when I m stall waitring? Best regards, Bas Grotenhuis”

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Posted 3 years ago

“Still waiting for part”

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Posted 3 years ago

“Hi there, until now i dint received the part, i don't know what happened. Please let me know something because i need the peace urgent now. Thanks greets Harry.”

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Posted 3 years ago

“Sorry, but I'm still waiting for a response to my emails. I have been waiting for my paid silencer for 7 weeks and no reaction! ☹️ order number WEBXD051021000014537”

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Posted 3 years ago

“Cost 20 dollars that I had to pay for shipping and you want me to pay shipping back because you sent the wrong parts. Really Bad”

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Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 14,778 reviews