Heritage Parts Centre Reviews

4.5 Rating 15,782 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“No customer service. No customer service. No customer service. Ask Brett Carver for my email trail and the lack of any staff member to dispatch the items left out of my order and daily emails after a week from Brett Carver that continued to tell me they're being dispatched and I'll get an email letting me know, and after nearly 2 weeks now, no notice of dispatch and just the daily lies of Brett Carver. Usually good speedy service, but when theres an issue with my order, NO ONE wants to solve it and practice good customer service. Sure my last emails started to have some language, but the lack of any help tends to do that to a person.”

Helpful Report

Posted 3 years ago

Hi Kevin, Sorry we dropped the ball with your order I can see it's all been resolved now and the missing item has been delivered. Apologies again.

Posted 3 years ago

“Paid extra for a quick delivery and wish I hadn't as I didn't get the items until 4 days later because ordered after a cut off time or something like that...when asked if I could cancel and order again without the extra charge was told it was not possible because the carrier already had the items, the carrier was claiming at the same time that they hadn't received the items yet...overall very badly handled and not helpful at all, "we have your money now and don't care" attitude.Just a suggestion (other reputable companies do that)-prompt your customers wishing to pay extra for a quicker delivery with a little message that the items won't arrive until whenever when ordering after a certain time-ideally at the time of placing an order,nobody wants to read 28 pages of terms and conditions when ordering a part for the car👍🏻 we will definitely not be returning to shop here”

Heritage Parts Centre 1 star review on 15th July 2022

Helpful Report

Posted 3 years ago

Hi There Sorry we didn't meet your expectations, there is a message in the basket and check out pages that mentions the cut off for next day delivery.

Posted 3 years ago

“After Buying this O/S/F wing (Not Genuine) I expected it to be not as good quality as a genuine one. But it turned up looking like it was dragged across the floor and the finish of this was terrible. Not even close to fitting correctly, I contacted heritage parts and notified them of the issues i had with the wing that was supplied. I Was told unless it was damaged they will not refund me. Anyway, it is what it is but will not use heritage parts again for this reason.”

Helpful Report

Posted 3 years ago

Hi There Sorry you are not happy with the item, we do our best to describe the quality and fit of parts honestly however some repro parts are not as good as the original and will require more work to fit. We will refund any item unused and returned to us in a resaleable condition.

Posted 3 years ago

“WRONG PART CODE 1C0 823 729A”

Helpful Report

Posted 3 years ago

Hi Michael Not sure what the issue is, you ordered https://www.heritagepartscentre.com/uk/171823729-bonnet-filler-piece.html Did we send the wrong item? If you could contact us we can rectify it for you. https://www.heritagepartscentre.com/uk/contact

Posted 3 years ago

“They sold me a blank key advertised for my 1962 Karmann Ghia and it wasn’t the right key.”

Helpful Report

Posted 3 years ago

Hi Mike, Looks like you ordered the wrong key The correct key blank for your car is https://www.heritagepartscentre.com/uk/111837219as60-key-blank-with-g-cu-profile.html

Posted 3 years ago

“Parts not received. Please investigate.”

Helpful Report

Posted 3 years ago

Hi Nicholas, We replied to your email yesterday and it looks like your order was lost in the post. We have sent a replacement order for you. Apologies for any inconvenience.

Posted 3 years ago

“Very poor 1. Two orders were made, both incomplete delivered. 2. No follow-up or explanation with future delivery dates provided unless follow-up by customer made. 3. Told parts out of stock, but still showing as in stock on your website. 4. Expensive delivery charges. Higher than competitors. 5. Excessive packaging for delivery.”

Helpful Report

Posted 3 years ago

Hi David Thank you for taking the time to leave a review and sorry we didn't meet your expectations. We are aware now that there is some confusion with the stock display between our UK and EU warehouse on the website. Our IT team are working to fix this as a matter of urgency. Unfortunately, delivery costs have increased due to rising fuel prices. We package orders to ensure safe delivery of the parts

Posted 3 years ago

“Well, since I placed my order in May, I still haven't received it...so far very disappointed...”

Helpful Report

Posted 3 years ago

Hi David Apologies for the delay, I can see your item was shipped by us on 6th June but was only delivered to you today. We will investigate with DHL why this took so long but this is not the norm.

Posted 3 years ago

“I have paid for two parts and still have not got more than one!”

Helpful Report

Posted 3 years ago

Hi Ulf Sorry for the delay, the second item is in our German warehouse and should be delivered to you this week

Posted 3 years ago

“Out of 3 Orders none were deliviered complete, still waiting for the Parts for over a Month now”

Helpful Report

Posted 3 years ago

Hi Flo I can see there were 2 items outstanding, one was sent yesterday and one should be shipped this week. Apologies for the delay we have had some slow deliveries from our suppliers

Posted 3 years ago

“Whatever selection of parts, large or small, some degree of customer service is required. Communication was simply nonexistent.”

Helpful Report

Posted 3 years ago

Hi There apologies we dropped the ball with your order. I have escalated your email to a manager and you should have a response today.

Posted 3 years ago

“Have used Heritage many times but as soon as there is an issue the resolution is appalling - still waiting after 3 weeks”

Helpful Report

Posted 3 years ago

Hi There I can see you have been speaking to one of our tech team and looks like your van is not standard. We are trying to help and will be back in touch soon.

Posted 3 years ago

“I ordered a dipstick online not realising it wasn’t in stock so I placed it on back order. Over a month went by then I was told my order was in stock and shipped, another month went by I still have no order and the tracking details don’t work. Not the best service from the guys, I’m still waiting for my part.”

Helpful Report

Posted 3 years ago

“Twice I received envelopes in which has been missing parts. It just stupidly just throwing sharp parts in an envelope that can rip through paper. Poor”

Helpful Report

Posted 3 years ago

“I'm still waiting for the part to arrive?”

Helpful Report

Posted 3 years ago

“Ordered a handle that said it was in stock made up the order with a small rubber bung that didn’t fit anyway paid I think £9 for shipping had a confirmation email saying both parts had shipped only to receive the rubber bung tried to get through on the phone got cut off after sitting on there for ten minutes rung back to be second in the queue for nearly an hour to find there was no handle and didn’t know when it was going to be in stock again ended up with a refund for the handle and paying £9 odd to ship a rubber bung not so happy”

Helpful Report

Posted 3 years ago

“Terrible experience . I paid for next day delivery , it never turned up and I had to stand my welder down . 4-5 days of waiting I cancelled my order only to be told I have to wait for a refund which I hope will be postage as well . And I still haven’t received my refund at this time , I shall not be shopping with you again as I feel I have be treated very badly .”

Helpful Report

Posted 3 years ago

“Horrible experience. Customer service useless. Made order, paid for it more than 2 weeks ago. Never get what I paid. Contacted them and never hear back. Hopefully paypal return my money. Would not buy again from this website.”

Helpful Report

Posted 3 years ago

“Needed parts urgently paid for express delivery but items were never dispatched. Very difficult to get hold of anyone by phone to query. Non delivery cost me a missed ferry and a stressful end to my holiday.”

Helpful Report

Posted 3 years ago

Hi Guy Very sorry something went wrong with your order, if you complete the contact form here https://www.heritagepartscentre.com/uk/contact we will investigate and do our best to resolve.

Posted 3 years ago

“emesso ordine per tre articoli, ricevuto solamente une. è la seconda volta che mi succede. INAFFIDABILE”

Helpful Report

Posted 3 years ago

Ciao Elvis Siamo spiacenti di non aver soddisfatto le tue aspettative, purtroppo gli articoli che hai ordinato sono stati eliminati dal nostro fornitore. Ci scusiamo per l'inconveniente e speriamo di poterti aiutare ancora in futuro.

Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 15,782 reviews