Heritage Parts Centre Reviews

4.5 Rating 14,250 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Muy mala comunicación con el cliente”

Helpful Report

Posted 5 years ago

“I haven't received my purchase”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. We are tracking the overdue International consignment with the courier and someone from Customer Service will contact you shortly.

Posted 5 years ago

“Still waiting......”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. I can see your order is on its way to you in France and should arrive shortly.

Posted 5 years ago

“Disappointing. My partner bought me four sprintstar wheels which should have come with free wheel nuts but did not. As they were for a Birthday gift I didn’t open till much later than when purchased so missed out on them.”

Helpful Report

Posted 5 years ago

Sorry, you didn't receive the wheel nuts at the time of ordering. We will get our Customer Services team to arrange the correct fittings to be sent out to you.

Posted 5 years ago

“Purchased some items along with a bonnet gas strut kit. When delivered the kit was missing. Took 4 phone calls with an average of 10 minutes on hold for each one before answer to sort it out. They sent the wrong item out as a replacement and then in the end said they didn’t have the correct item in stock.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the wait time you experienced on the phone, the summer months tend to be extremely busy. Sorry about the shortage on your order and the item subsequently then being out of stock. I can see a refund was processed shortly after the issue was discovered.

Posted 5 years ago

“I still haven't received my parts over a month since I paid and also paid for delivery. Was told 14 day delivery, then 21 days delivery then I got told it the problem of the freight company. The tracking for the postal service gives no information and VW Heritage will not answer my emails now. My car is off the road still because I need the parts. Nobody seems to care”

Helpful Report

Posted 5 years ago

For the benefit of others reading our reviews, and further to our communication earlier this week, this parcel was with the Australian Postal Service 'sat waiting' although they hadn't informed you, but it has now been collected by yourself.

Posted 5 years ago

“Unhelpful staff, nobody answered my inquiry.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry we did answer your question? Just checking on our system, we've found questions concerning Accelerator cable and a Radiator, both showing as answered? Apologies if we missed an enquiry.

Posted 5 years ago

“Disappointing 1st purchase. Incomplete order received and not informed of delayed back order. Told parts would be sent upon receipt but still waiting 2 weeks on. No reply to email or further communication.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and for your feedback. I'm not sure what happened with your order as the one part that was on Back Order, would have shown as out of stock at the point of ordering. Sorry, if that didn't happen? I can see the Back Order item has now been sent and should arrive with you in Hong Kong from the UK shortly.

Posted 5 years ago

“The T25 rear bumper strip arrived in a MASSIVE box the size of a bicycle box with no other packaging. As a consequence it was bent, no, folded in two. I called immediately and provided pictures on email and we are four days in with no resolution offered at all. Awful service.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the delay in getting back to you, it looks like the enquiry fell over the weekend, hence the delay. It looks like a replacement is on its way and will arrive tomorrow.

Posted 5 years ago

“I'm missing more than half my order. Online says items were dispatched, but I haven't received them. Emailed customer service and their auto-response says to allow up to nine working days (72 business hours at 8 hours per day) for a reply(!). Where's my stuff!?”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Many apologies for the issues with the dispatch on this order, our Customer Service Department are looking into the issue and will re-send the missing items very shortly.

Posted 5 years ago

“12 days and still no track rod ends”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry about the apparent delay? I have asked someone from our customer service team to check and look into the delivery, which was sent via Royal Mail. They should contact you shortly after checking the delivery with Royal Mail.

Posted 5 years ago

“Hi is there a tracking nr as I have not jet received the parcel”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. It looks like your consignment is on its way to you in South Africa via Air Mail. On smaller consignments we tend to use Air Mail which is a non tracked service. The order should however be with you very shortly.

Posted 5 years ago

“The throttle pedal bushes supplied are just as bad as the old bushes they replaced . The throttle pedal is just as wobbly , waist of money . Will have to get some custom made nylon or alloy bushes .”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies that the items are problematical. Please contact us via help@heritagepartscentre.com so we can look into the issue for you.

Posted 5 years ago

“Ordered a part on next day delivery which was lost. They sent out next day for a replacement, which was a totally different part. Finally got my part 5 days later. They did however refund me”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry about the problems encountered, human error i'm afraid. Glad the refund has been received.

Posted 5 years ago

“I still not receive my purchase. I don't know what should I do? My credit card bill is come now, I am so unhappy. Chien-Yuan, Lin”

Helpful Report

Posted 5 years ago

We're sorry there have been issues with your order - it was returned to us by the courier after they couldn't deliver it on 2 occasions. It will be re-shipped with the correct details, including your telephone number now attached.

Posted 5 years ago

“Ordered two wings and two fitting kits for my mk2 golf, both wings damaged underneath the wrapping (damaged before packing) and both fitting kits missing from the order and still waiting on a reply after contacting you, very disappointed this time.”

Helpful Report

Posted 5 years ago

This is being handled by our Customer Services team currently, and they will be in touch very soon. Our apologies for the damaged parts and the slow reply to this review.

Posted 5 years ago

“Very poor - sent me a part made by a different manufacturer with a different specification (ie had no fixing bracket) unlike the one in the photo that I had ordered When I complained the man said “ the pictures are “illustrative only “ Think that is ridiculous”

Helpful Report

Posted 5 years ago

Apologies for the problems experienced with the Relay. Products supplied may occasionally vary from pictures or brands shown on this website, but will always be of equal quality and value. Of course, If the relay isn't workable, we will happily have the item back for a full refund.

Posted 5 years ago

“I have not receive my purchase yet. Because they can not find my address.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review, it looks like the couriers are trying to redeliver today. The delay was due to the couriers not having a telephone number from you, so were unable to contact you.

Posted 5 years ago

“Ho pagato e non ho ricevuto la merce da 40 giorni”

Helpful Report

Posted 5 years ago

Posso vedere che il tuo pacco è stato consegnato e firmato per.

Posted 5 years ago

“Very bad because the plastic trim came with a broken tab”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and sorry you have had a problem. One of our members of staff will contact you shortly, to rectify the issue.

Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,250 reviews