Heritage Parts Centre Reviews

4.5 Rating 14,781 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“It's been weeks and i haven't received my parts yet.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. These small clips would have been sent to you in the USA via Air Mail. If of course nothing arrives in the next few days, please let us know via help@heritagepartscentre.com so we are able to investigate.

Posted 4 years ago

“Placed an order on 30/11/2020 and still haven't seen it. Have sent emails asking about it with no response. Unless resolved soon won't be ordering from Heritage Parts again.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. I can see our Customer Service team have been in contact with you about your order status. I will ask them to contact you again.

Posted 4 years ago

“Habe die Teile noch nicht”

Helpful Report

Posted 4 years ago

Vielen Dank, dass Sie sich die Zeit für die Bewertung genommen haben. Wie ich sehe, wurde der größte Teil Ihrer Bestellung versandt, nur ein Artikel ist noch in der Rückstandsbearbeitung. Sobald dieser eintrifft, wird er von unserem Lager in Deutschland verschickt.

Posted 4 years ago

“Bestellung am 20.12.2020., bisher (03.01.2021) nicht eingetroffen. Keine Info, ob Betriebsferien sind, die Ware Versand wurde oder wann ich damit rechnen kann. Aber nach Feedback fragen....”

Helpful Report

Posted 4 years ago

Sehr gehrter Herr von Eysmondt. Vielen Dank für Ihre Email. Ihre Bestellung ist am 22.12.2020 per Luftpost abgeschickt worden. Leider kann dies nicht nachverfolgt werden. Wir entschuldigen uns für die automatisierte Email, die nach Feedback fragt. Wir arbeiten gerade mit unserer I.T Abteilung daran, dies zu verbessern. Entschuldigen Sie die Unannehmlichkeit Frohes Neues Jahr! Mit freundlichen Grüßen

Posted 4 years ago

“It’s been almost 3 weeks since ordered two (2) o-rings and I have yet to received the parts.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. I can see your order is on its way to you in the USA from us in the UK. This would have been sent via Air Mail, so should be with you soon.

Posted 4 years ago

“I ordered a set of piston rings. I only received 3 rings out of a set of 12. After numerous emails I was told there is no stock. I was never informed about it. Only after I send numerous emails I was informed of this.”

Helpful Report

Posted 4 years ago

Apologies for the short ship. It looks like the supplier provided us with a set for just one barrel. I can see my colleague has organised the missing rings which we will get to you as soon as possible.

Posted 4 years ago

“Great work in keeping old VW's on the road but you really need to sort out your delivery and shipping. Paid extra for next day as parts needed urgently, still no parts, phoned and informed that they had been shipped on Monday, Tuesday 5pm, still no parts... A quick look on trust pilot and I'm not the only one. No despatch confirmation email, no reply to emails or chat.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. Yes, I can see your order was placed on a Friday evening, so would have been despatched on the Monday for next day delivery on the Tuesday. If of course the goods didn't arrive Tuesday please contact the Customer Service team so they can instruct a refund for you.

Posted 4 years ago

“Was told they had a water coolant flange in stock went to college my order and nothing was mentioned to me about it being out of stock now I have a engine that’s can’t go in as I can’t find any other coolant flanges”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. Our website shows what items are in and out of stock at the time the order is placed, sorry if there was a discrepancy.

Posted 4 years ago

“Awful service, awful customer service! Delivery time stated next day, turned up two weeks later but charged next day delivery! Would not recommend!”

Helpful Report

Posted 4 years ago

“I asked the question, How do I install this part because it didn't come with instructions and you did not reply. Why?”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. The Trim Clip has small barbs that locate into the existing holes left by the old clip. Once installed, the inner section of the clip will need pushing in also to expand the barbs. It might be worth having a garage install these for you, if you are still unsure.

Posted 4 years ago

“This company and staff are just unhelpful, they delay sending the item and then blame royal mail, they then delay the refund of the part that was sent back, I will not be dealing with them again. The emails are not helpful they keep sending satisfaction emails but do not do anything when you state that you are not happy.”

Helpful Report

Posted 4 years ago

“I have still not recieved my product. Someone has not included my name in the airway bill of DHL and my product is held up in customs. Invoice has been correctly generated with my name. I have sent so many mails to your customer care id but nothing has materialised”

Helpful Report

Posted 4 years ago

thanks for taking the time to review. i have passed your details on to the Customer Service team. From the details we have, it looks like your name doesn't appear in the correct field when you added your address, this has probably added to the delay with delivery in India.

Posted 4 years ago

“Parts didn't fit unless you want to totally butcher it and was bent on arrival in the packaging. Company said would look into it that was over a week ago and still waiting.”

Helpful Report

Posted 4 years ago

“I have purchased something that is not what I expected. I have wrote an email to the customer center and after 12 days, I have no answer.”

Helpful Report

Posted 4 years ago

“I was charged, received a confirmation for my order, and never got another response from the company. Ive reached out to their customer support 4 times with no response. I guess they get to keep my parts, and my money. and just not respond.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. i can see your order has been dispatched/sent to you in the USA from the UK via airmail. Having checked i can't see we have received any correspondence from you via our email help@heritagepartscentre.com if you don't receive your order in the next 7 days please contact us via the above email.

Posted 4 years ago

“Very poor customer service. Left numerous messages but no one came back to me. Sent me only half the parts I’d ordered.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. Apologies you haven't received a reply from you enquiry? i can see the back order items have been despatched and should be with you early this week.

Posted 4 years ago

“bad advice via phone carburetor not right for my engine”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. if you can contact us via help@heritagepartscentre.com we can look into the issue for you.

Posted 4 years ago

“You have picked the wrong time to ask me for a review. Because HERITAGE made a mistake and refunded money into our account a stop was put on us. We would have gladly refunded the £26.95 without issue. As a result of our account being put on stop without notification and ordered parts (to the value of £321.95) have not been delivered putting me in a embarrassing situation as I promised my customer I would have his bus ready for his holiday trip this weekend. Customer relations with Heritage is non existent, gone are the days when we dealt with James Twait who did actually seem to care and encourage business instead of the current staff who really don't seem to care. I have cancelled my current order and really hope I never have to deal with Heritage again. Mark Logan Logybear Campervan Hire.”

Helpful Report

Posted 4 years ago

“I recently purchased a new power steering pump for my 2000 T4 1.9 TD. After 18 month ditch failed, leaking fluid out the shaft. I am now replacing it with a new pump purchased from you.dissappointed.”

Helpful Report

Posted 4 years ago

“Have not received item yet.”

Helpful Report

Posted 4 years ago

Heritage Parts Centre is rated 4.5 based on 14,781 reviews