Heritage Parts Centre Reviews

4.5 Rating 14,250 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Awful service, awful customer service! Delivery time stated next day, turned up two weeks later but charged next day delivery! Would not recommend!”

Helpful Report

Posted 4 years ago

“I asked the question, How do I install this part because it didn't come with instructions and you did not reply. Why?”

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Posted 4 years ago

Thanks for taking the time to review. The Trim Clip has small barbs that locate into the existing holes left by the old clip. Once installed, the inner section of the clip will need pushing in also to expand the barbs. It might be worth having a garage install these for you, if you are still unsure.

Posted 4 years ago

“This company and staff are just unhelpful, they delay sending the item and then blame royal mail, they then delay the refund of the part that was sent back, I will not be dealing with them again. The emails are not helpful they keep sending satisfaction emails but do not do anything when you state that you are not happy.”

Helpful Report

Posted 4 years ago

“I have still not recieved my product. Someone has not included my name in the airway bill of DHL and my product is held up in customs. Invoice has been correctly generated with my name. I have sent so many mails to your customer care id but nothing has materialised”

Helpful Report

Posted 4 years ago

thanks for taking the time to review. i have passed your details on to the Customer Service team. From the details we have, it looks like your name doesn't appear in the correct field when you added your address, this has probably added to the delay with delivery in India.

Posted 4 years ago

“Parts didn't fit unless you want to totally butcher it and was bent on arrival in the packaging. Company said would look into it that was over a week ago and still waiting.”

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Posted 4 years ago

“I have purchased something that is not what I expected. I have wrote an email to the customer center and after 12 days, I have no answer.”

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Posted 4 years ago

“I was charged, received a confirmation for my order, and never got another response from the company. Ive reached out to their customer support 4 times with no response. I guess they get to keep my parts, and my money. and just not respond.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. i can see your order has been dispatched/sent to you in the USA from the UK via airmail. Having checked i can't see we have received any correspondence from you via our email help@heritagepartscentre.com if you don't receive your order in the next 7 days please contact us via the above email.

Posted 4 years ago

“Very poor customer service. Left numerous messages but no one came back to me. Sent me only half the parts I’d ordered.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. Apologies you haven't received a reply from you enquiry? i can see the back order items have been despatched and should be with you early this week.

Posted 4 years ago

“bad advice via phone carburetor not right for my engine”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. if you can contact us via help@heritagepartscentre.com we can look into the issue for you.

Posted 4 years ago

“You have picked the wrong time to ask me for a review. Because HERITAGE made a mistake and refunded money into our account a stop was put on us. We would have gladly refunded the £26.95 without issue. As a result of our account being put on stop without notification and ordered parts (to the value of £321.95) have not been delivered putting me in a embarrassing situation as I promised my customer I would have his bus ready for his holiday trip this weekend. Customer relations with Heritage is non existent, gone are the days when we dealt with James Twait who did actually seem to care and encourage business instead of the current staff who really don't seem to care. I have cancelled my current order and really hope I never have to deal with Heritage again. Mark Logan Logybear Campervan Hire.”

Helpful Report

Posted 4 years ago

“I recently purchased a new power steering pump for my 2000 T4 1.9 TD. After 18 month ditch failed, leaking fluid out the shaft. I am now replacing it with a new pump purchased from you.dissappointed.”

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Posted 4 years ago

“Have not received item yet.”

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Posted 4 years ago

“Very helpful and professional.”

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Posted 4 years ago

“Is anyone going to contact me ever ?”

Helpful Report

Posted 4 years ago

“I have used VW heritage for about 20 years when they had a small shop at Lakeside Essex SSP, I have always recommended to other people that I know with Volkswagen but just recently over the last two years I would not recommend this company to anybody I know, I have a delivery several months ago which was damaged when delivered and I had problems getting a new delivery it took too long, Today I’m experiencing problems as well the delivery driver has delivered my parcel to another house in the neighbourhood 4 days ago and I can’t retrieve the parcel from them VW heritage are no help in resolving this problem? Also I would like to add that the salesman are not experienced in high-performance vw engines I had a problem with a set of the rocker shaft’s and nobody was experienced enough to sort the problem pretty useless as they are the ones that sell them.”

Helpful Report

Posted 4 years ago

Thanks for tasking the time to review. We are sorry you have had problems recently with the delivery company. Please call the Customer Service Team on 01273 444000 so they can look into the problem and escalate the issue with a manager. In relation to the problem part, if you can send us your details via help@heritagepartscentre.com we'll contact you or call and speak to Paul who is our Engine man, he should be able to help. Each member of the sales team have their specialist area, sadly each of them don't know everything, but combined, we have a very good knowledge base.

Posted 4 years ago

“Ordered a carb arrived damaged and not factory setting (as told by my mechanic) used old parts off old carb to solve damage issues. Ordered next day delivery but doesnt state needs be ordred before 4pm. Was late being dispatched due to computer system erro. Arrived in a box with no packaging to stop carb from moving around. Was told i would get refund on delivery charge still waiting. My mechanic is happy to send pics of carb and report if needed. Couldnt send it back as needed my van on the road asap as use for work.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review, sorry if you've had issues. I can see the postage refund has been instigated and should show in your account shortly, it can take a few days between accounts. If you can contact us, we can look into the Carb issue.

Posted 5 years ago

“Service very good but hate being pestered for feedback, reviews, etc.”

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Posted 5 years ago

Sorry to pester you, but your feedback is important to us.

Posted 5 years ago

“I don't rate you yet because I have not received your item. I purchased plastic film sheet for early vw speedo repair. I never got here. Can you please check? My name is Xavier Casado and I live in Barcelona. My order number is WEBX120120701971. Thanks”

Helpful Report

Posted 5 years ago

Estimado Xavier, Sentimos el retraso provocado por Royal Mail/Correos en la entrega de su pedido, hemos consultado la información de seguimiento y aparece como entregado hoy mismo. Quedamos a su disposición. Gracias

Posted 5 years ago

“Hello,every possibility to contact you doesnt work. You send me the wrong bumper for the Golf two. I bought a black one with a chrome stripe and you send me one with a painted stripe. I need now a return note for my package to send it back. I want my money back please. Marcel Köhler”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies if you have had issues? Our contact details are either 0044 1273 444000 or help@heritagepartscentre.com as per the website. If we have sent you the incorrect item in error, we will of course organise getting the part collected.

Posted 5 years ago

“Llevo 15 días esperando un tapón en stock que tenía que llegar en 4 días, y sigue sin llegar. Me dieron el numero de seguimiento porque lo pedí, si no lo pido no me lo facilitan. Decepcionado, no volveré a comprar aquí.”

Helpful Report

Posted 5 years ago

Le pedimos disculpa por el retraso en la entrega de su pedido, desafortunadamente, los servicios de correos pueden sufrir ciertos retrasos en estas fechas debido al incremento de carga de trabajo así como de los festivos que tienen lugar a primeros de Diciembre. Hemos comprobado hoy mismo el seguimiento de su pedido y aparece ya en reparto para su entrega. Quedamos a su disposición. Gracias y felices fiestas.

Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,250 reviews